Users Voice for Coachoutlet

69% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
31% users rated Excellent
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Coachoutlet Overall rating
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Quality

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Review article published on: 02 May 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 5 3.4 5 5 5
May 2022 5 5 5 5 5 5
Jun 2022 5 2.9 4 5 4.8 3.6
Jul 2022 5 2.7 3.5 5 4.6 3.2
Mar 2023 2.4 2.8 3.3 4.6 4.3 3
Line Chart for Rating of peer stores

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Detailed Coachoutlet Review by

Introduction

Coach Outlet is an online shopping destination for all things luxury, offering a wide range of designer bags, shoes, and accessories at affordable prices. With its extensive product selection, user-friendly website, and exceptional customer service, the platform has quickly become a go-to for fashion enthusiasts seeking high-quality products at reasonable prices.

Pros and Cons

Pros:
  • Massive product selection of designer bags, shoes, and accessories
  • Affordable pricing on top-quality products from reputable brands
  • User-friendly website design and easy navigation
  • Excellent customer service with prompt and satisfactory issue resolution
Cons:
  • Some products may sell out quickly due to their high-demand status
  • Shipping costs can be significant, especially for international orders

User Experience

Navigating coachoutlet.com is a rather straightforward experience. Visitors can easily browse through various categories, including handbags, shoes, wallets, and other accessories, and use filters to refine their search results by color, style, price, and more. Each product page features detailed information about the item, including size, material, and care instructions. Additionally, customers can leave reviews on products to help others make better-informed purchasing decisions.

Pricing and Value for Money

Coach Outlet offers designer bags, shoes, and accessories at discounted prices, so customers can enjoy high-end products without emptying their wallets. While the prices may still be higher than those of non-designer items, the quality, durability, and style make it worth the investment. Additionally, the platform frequently has promotions and discounts that further enhance the value for money.

Alternatives

While Coach Outlet offers exceptional products, there are other similar luxury outlets in the market, such as Nordstrom Rack, Saks Off Fifth, and Neiman Marcus Last Call.

Customer Service

Coach Outlet's customer service team is known for its exceptional support and issue resolution. Customers can contact the team through various channels, including email, phone, and chat, and can expect prompt responses and satisfactory outcomes.

Product Quality and Selection

Coach Outlet offers a vast selection of high-quality, designer bags, shoes, and accessories from renowned brands, such as Coach, Kate Spade, and Michael Kors. The products are well crafted, durable, and stylish, making them a worthy investment for fashion enthusiasts seeking luxury products.

Website Usability

Coach Outlet's website is user-friendly, easy to navigate, and offers a smooth browsing and purchasing experience. The platform's search bar, filters, and sort options make it easy for customers to find the items they desire without having to sift through numerous pages.

Returns and Exchanges

Coach Outlet has a favorable return and exchange policy, allowing customers to return or exchange unused, unworn, or defective products within 30 days of purchase. However, customers may be required to pay the return shipping costs.

Promotions and Discounts

Coach Outlet frequently offers promotions and discounts that allow customers to purchase high-quality designer products at even lower prices. The platform regularly sends promotional emails and updates its website with the latest offers to help customers save money.

Reputation

Coach Outlet has an excellent reputation for offering high-quality designer products at affordable prices. The platform's exceptional customer service and favorable return and exchange policy further cement its reputation as a trusted and reputable online shopping destination.

Payment Options

Coach Outlet accepts various payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay, allowing customers to make purchases using their preferred payment method.

Loyalty Programs

Coach Outlet offers a loyalty program that rewards members with exclusive perks, access to sales, and special offers. Customers can sign up for free and start earning rewards points for every dollar spent.

Customer Reviews

Coach Outlet's customer reviews are predominantly positive, with many customers praising the platform's product selection, pricing, and customer service. The reviews reflect the platform's trustworthy reputation and further justify its position as a top-tier online shopping destination.

Community Involvement

Coach Outlet is committed to giving back to the community, with initiatives such as donating to various charitable organizations and supporting sustainability efforts.

Shipping and Costs

Coach Outlet offers standard and expedited shipping options for domestic and international orders. However, shipping costs can be significant, depending on the order's value and destination. The platform periodically offers free shipping promotions, which helps customers save money on their purchases. Overall, Coach Outlet offers a tremendous overall shopping experience for luxury product enthusiasts seeking high-quality designer items at reasonable prices. While alternative options exist in the market, Coach Outlet's extensive product selection, user-friendly website, and exceptional customer service make it a top contender for those seeking affordable luxury.

Coachoutlet Recent User Reviews

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Reviewer Name: Andrey Sh

Review Submission Date: 2022-02-13

Review Title: Garbadge for hi price
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Review Description: I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

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Reviewer Name: Cason Penn

Review Submission Date: 2022-01-21

Review Title: Misleading ?
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Review Description: Order something that you don’t want and make sure it’s not on sale to receive your order and order something you want and on sale you probably be disappointed your order will backorder and cancelled . Please don’t waste your time??

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Reviewer Name: Miracles Follow me

Review Submission Date: 2021-10-20

Review Title: Where is my refund????!!
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Review Description: Where is my refund? Sent item back and on the 12th it was delivered to you…today is the 20th! I haven't even received a notification that you all received the item. According to UPS tracking you all got your item back…soooooo where is my refund???? I have sent an email and waited patient but STILL no one has responded..WHERE IS MY REFUND?? You have your bag and my money….not a good business practice…where is my refund??

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Reviewer Name: farhaa

Review Submission Date: 2021-07-04

Review Title: I did not receive the shipment
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Review Description: I did not receive the shipment, because the order was cancelled by the Coach team, Also I did not receive the refund. This is the worst experience online shopping I have ever had.

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Reviewer Name: Yusuf Altaras

Review Submission Date: 2020-12-23

Review Title: BIG BUT DISHONEST COMPANY GREED
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Review Description: I purchased a bag on black friday, paid AND AFTER 3 weeks they said SORRY SOLD OUT! AND THEY ARE STILL SELLING EXACTLY THE SAME ITEM AT A HIGHER PRICE! AND I KEEP RECEIVING PROMOTIONAL E MAILS 5 TIMES A DAY! They never respond.RUINED MY HOLIDAY!

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Reviewer Name: Miki Wells

Review Submission Date: 2020-09-13

Review Title: Absolutely phenomenal
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Review Description: Absolutely phenomenal! Beautiful items at reasonable prices. I liked the items online better than the ones in the actual outlet store. The site was very user friendly. Received items in less than a week from Florida to Indiana. Customer service was excellent! I had a problem with their 3rd party billing partner. The rep took ownership for the other company's error. Conducted a 3 way call. Stayed on the line from start to finish with me. It was my 1st time using the outlet online. BUT, it will definitely NOT be my last.

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Reviewer Name: Jason Roy

Review Submission Date: 2020-06-09

Review Title: Be away from these liars
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Review Description: They are liars and they even don't show your order history. I order and waited to get a tracking number but they didn't provide me till now. My order id is Z6689484but these liars never answered my phone calls. Even I can't check the status of the order from their website. Be aware and don't buy from this store.

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Reviewer Name: Google User

Review Submission Date: 2020-04-27

Review Title: Shipping was about a week
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Review Description: Shipping was about a week. I love my items! One of my favorite places to shop.

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Reviewer Name: a queen

Review Submission Date: 2020-04-10

Review Title: I love the quality
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Review Description: I love the quality, shipping was about a week.

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