Coals2u Reviews

Voted Excellent (5/5)

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40 Reviews

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Exceptional Customer Service, Disappointing Product Quality

I recently purchased compressed smokeless coal from coals2u.co.uk, and unfortunately, my experience was marred by a few issues. While the delivery was efficient, I received three bags that were ripped, damaged, and partially empty. Despite the driver taking a picture of the 50 bags delivered, the damaged bags were not documented. As the vehicle moved away, I found coal spilled on the road, prompting me to collect it myself. However, I must commend the company for their responsiveness and willingness to address the situation. After several emails and photo submissions, they compensated me for the loss of coal. Nonetheless, my primary concern lies with the quality of the coal itself. Upon inspection, I discovered an unacceptable amount of gravel within the coal, which significantly detracted from its quality. As a consumer, I understand that coal can be a costly investment, and encountering gravel within the product felt like a disheartening experience. While the customer service efforts were commendable, the lack of quality control in the product itself was disappointing. I hope that the company addresses this issue to prevent others from encountering similar disappointments in the future.

Coals2u: A Disappointing Experience

I deeply regret to say that my experience with Coals2u has been nothing short of frustrating. After placing an order, I eagerly anticipated the delivery, only to have it cancelled not once, but twice. The lack of communication regarding the status of my order has left me feeling disheartened and uncertain. At this point, I am left wondering if I will receive my delivery at all. The absence of information and the delay in the delivery process have been incredibly disappointing. As a customer, I had hoped for a seamless and reliable experience, but unfortunately, that has not been the case. Regrettably, I cannot recommend Coals2u based on my current experience. I sincerely hope that Coals2u takes the necessary steps to improve their customer service and delivery processes in the future. As it stands, I am left with a sense of dissatisfaction and hesitation to engage with the company again.

Restoring My Faith in Quality Firewood: A Customer’s Perspective

Embracing the warmth of a crackling fire on chilly evenings has always been a cherished tradition in our home. For years, I trusted coals2u.co.uk for their firewood, forming a bond with their dedicated delivery drivers. However, my loyalty wavered when the quality seemed to decline. A particular concern arose with the kindling - chunks too large to ignite effectively, prompting me to resort to my trusty axe for chopping. Disheartened, I reached out to express my disappointment, only to be met with silence. As another season dawned, I braced myself for similar disappointments. To my surprise and delight, the logs this year were missing a crucial element - the bark. This seemingly insignificant detail held the key to quicker and more efficient ignition, and its absence did not go unnoticed. But amidst these challenges, a silver lining emerged. A prompt response from the customer service team at coals2u.co.uk not only addressed my concerns but restored my faith in their commitment to quality. It was a reminder that genuine care and attention to detail can make all the difference in customer experience. Today, as I bask in the cozy glow of a well-lit fire, I am grateful for the renewed sense of satisfaction that comes from knowing I am valued as a customer. Thank you, coals2u.co.uk, for listening, for improving, and for reigniting my passion for those simple moments of warmth and comfort.

Exceeding Expectations with Exceptional Customer Care

My experience with coals2u.co.uk has been nothing short of exceptional. While there was a slight hiccup with the delivery schedule, their customer service truly shone through. After a week of anticipation, I was disappointed to learn that my delivery was delayed due to a vehicle breakdown. However, the way the team handled the situation was commendable. They promptly communicated the issue and assured me that they were working on resolving it promptly. Despite initially being informed of another week's delay, a subsequent email surprised me with the news that my order would be expedited. The following day, I received a call confirming that my coal would be delivered the next morning. This level of proactive communication and dedication to customer satisfaction truly sets coals2u.co.uk apart. While the initial delay was inconvenient, the swift action and genuine concern for their customers' needs displayed by the company made all the difference. I appreciate their efforts to prioritize non-delivery customers once the issue was identified. This experience only solidifies my trust in coals2u.co.uk, and I will certainly be a returning customer due to their exceptional service and dedication to customer care. Thank you for going above and beyond to ensure customer satisfaction!

A Home Heating Hero!

From my recent experience with coals2u.co.uk, I must say their delivery drivers are true gems, embodying helpfulness at its best. However, the damp encounter with the bags of coal left me in a haze of disappointment. With each bag appearing like a sponge, saturated from the elements, I couldn't help but wonder about the usability of this smokeless coal. The thought of handling mushy coal was not how I envisioned heating my home. I found myself yearning for a simple solution – a protective tarp to shield the coal from the rain. I strongly believe that investing a bit more for dry, usable coal is a small price to pay for convenience and quality. The inconvenience of having to dry each bag by the stove before use raised concerns about the indoor air quality, impacting not just the functionality of the coal but also the well-being of my household. Despite the hiccup of wet coal, I remain hopeful that coals2u.co.uk will take heed of feedback to enhance their service. As a consumer who values efficiency and effectiveness, I urge for a seamless solution that prioritizes both customer satisfaction and product integrity. My quest for reliable, dry coal continues, but I cherish the hope of a future where every bag will bring warmth without the extra effort.

Unmatched Service and Support: My Heartfelt Experience with coals2u.co.uk

As a loyal customer of coals2u for more than a year, I can confidently say that this company goes above and beyond in their service. The prompt delivery within 5 days always keeps me informed through detailed email notifications, ensuring a seamless experience. What truly sets coals2u apart is their exceptional drivers - not only are they efficient but also incredibly considerate. As a person with disabilities, I greatly appreciate their thoughtfulness when restocking my keter shed; they effortlessly rearrange the sacks, making sure the new stock is easily accessible. Their helpful and cheerful demeanor never fails to brighten my day. In my eyes, coals2u has set the bar high with their unmatched service and genuine care for their customers. Thanks to their impeccable service and support, I cannot imagine turning to any other supplier. coals2u has earned a loyal customer in me, and I wholeheartedly recommend them to anyone in search of top-quality products coupled with exceptional customer service.

Great service

When I stumbled upon coals2u.co.uk, I was a bit apprehensive due to some negative reviews I'd seen. However, after taking the plunge and placing an order, I was pleasantly surprised by the level of service I received. I placed an order on a Tuesday, and to my delight, it was delivered promptly on Thursday. This quick turnaround not only exceeded my expectations but also highlighted the efficiency of their delivery process. Additionally, I managed to utilize a 5% discount voucher, which made the entire experience even more satisfying. The seamless ordering process and swift delivery have convinced me to become a loyal customer. I can confidently say that my apprehensions have been completely dispelled, and I'll wholeheartedly recommend coals2u.co.uk to anyone in need of their services. Thank you for restoring my faith in exceptional customer service. I'm eagerly looking forward to my next purchase with coals2u.co.uk.

A Remarkable Experience with Coals2u.co.uk: A Testimonial of Exceptional Service

Allow me to share my recent experience with Coals2u.co.uk, where I encountered nothing short of exceptional service that surpassed all my expectations. Despite seeing some negative reviews, I decided to give them a chance, and I must say, I am immensely glad that I did. After placing my order on a Tuesday, I was pleasantly surprised to receive my delivery promptly on Thursday, just as promised. The efficiency and speed with which my order was processed and delivered truly showcased their commitment to customer satisfaction. Additionally, being able to utilize a 5% discount voucher further added to the overall value I received. The seamless transaction, coupled with the quick delivery and cost-effective pricing, has undoubtedly earned Coals2u.co.uk a loyal customer in me. I am not only impressed by their service but also genuinely grateful for the smooth and hassle-free experience they provided. I wholeheartedly recommend Coals2u.co.uk to anyone in need of their services, as my positive encounter speaks volumes about the quality and reliability of their operations. Thank you, Coals2u.co.uk, for setting the benchmark for exceptional service delivery. I look forward to engaging with your services again in the future and will continue to spread the word about the wonderful experience I had.

Will definitely use again

I recently had the pleasure of ordering from coals2u.co.uk, and I must say, my experience was nothing short of exceptional. From the moment I placed my order to the delivery, every step of the process was smooth and efficient. Despite my mobility issues, the delivery driver went above and beyond to ensure that I received my order with ease. Not only did they keep me informed about the delivery, but they also took the time to place the wood and coal into containers in my garden and even brought two sacks of wood directly to my fireplace. The level of care and consideration shown by the driver truly made a difference for me, and I am incredibly grateful for their assistance. It's not often that you come across such outstanding customer service, and it has undoubtedly left a lasting impression on me. I can confidently say that I will be returning to coals2u.co.uk for any future needs without hesitation. Thank you to the entire team for providing such a positive and helpful experience. I highly recommend coals2u.co.uk to anyone in need of top-notch products and exceptional service.

A Heartfelt Experience with Coals2U: A Reliable Choice

After my recent experience with coals2u.co.uk, I can confidently say that I have found a reliable and caring supplier for my fuel needs. Despite my mobility issues, the delivery was not only prompt, but the driver went above and beyond to assist me with placing the wood and coal exactly where I needed them. His kind gesture of bringing two sacks of wood to my fire side truly touched my heart. The transparency and communication throughout the delivery process made me feel valued as a customer. Knowing when to expect my order gave me peace of mind and allowed me to plan accordingly. This level of customer service is truly commendable and sets Coals2U apart from other suppliers. I am grateful for the care and attention to detail shown by the driver and the team at Coals2U. Their exceptional service has not only met but exceeded my expectations. I will definitely be using their services again for all my future orders. Thank you, Coals2U, for making a difference in my day and providing a top-notch experience.

Coals2u.co.uk: A Weighty Issue

As a long-time customer of coals2u.co.uk, I've always relied on their products to keep my home warm and cozy. However, my recent experience with their smokeless fuel left me disheartened. On a special promotion, I purchased 40 x 25kg of smokeless fuel, only to discover that the sacks were noticeably lighter than the branded ones I had previously bought. Curious about this discrepancy, I weighed six unopened sacks and found that each one was at least 2kg under the specified weight. Although hesitant to pursue the matter initially, I recently invested in new, highly accurate digital scales to resolve any doubts. Upon weighing the remaining sacks, my suspicions were confirmed - the majority were significantly underweight, with some even waterlogged from being stored outside. In total, my order fell short of the advertised weight by approximately 80kg, posing a significant concern not just for me, but for all customers who place their trust in coals2u.co.uk. This issue goes beyond a personal inconvenience; it raises questions about the integrity and trustworthiness of the company, and the potential impact on countless other customers who rely on the accuracy of their purchases. I sincerely hope that coals2u.co.uk addresses this matter with the utmost seriousness, ensuring that all future transactions reflect the honesty and efficiency their customers deserve. After all, trust is the cornerstone of any successful business, and it's my hope that this issue is swiftly and transparently resolved for the benefit of all who rely on their products.

Coals2U Delivers Exceptional Service and Quality Products

As a loyal subscriber to Coals2U and Homefire, I recently placed an order for 12 bags of Brazier smokeless fuel. Despite coming across mixed reviews after my purchase, I was pleasantly surprised by the outstanding service I received. Shortly after placing my order on a Saturday, I received a confirmation email from Coals2U, specifying that the delivery may take up to 10 days. To my delight, the order arrived just 4 days later. What’s more, I received a text message detailing the delivery vehicle's whereabouts, and the driver even accommodated my request to place the bags in my front garden. Upon inspection, the quality of the Brazier smokeless fuel was top-notch, with no dust and solid consistency. Although I empathize with other customers who may have had negative experiences, I can confidently say that I have no complaints. Not only did Coals2U surpass my delivery expectations, but their pricing also offers exceptional value for money. I highly recommend Coals2U to anyone in need of reliable service and premium-quality products. Thank you, Coals2U, for exceeding my expectations and providing an unparalleled customer experience.

Coals2U Delivered More Than Expected – Exceptional Service

From a hesitant click on the "order" button to a heartwarming arrival at my doorstep, my experience with Coals2U has been nothing short of exceptional. Navigating through mixed reviews, I decided to take a leap of faith and placed an order for 12 bags of Brazier smokeless fuel. The confirmation email came promptly, setting expectations for a possible 10-day wait. However, to my surprise, the delivery arrived in just 4 days, a testament to Coals2U's efficiency. What truly set this experience apart was the level of communication and service. A text message with the delivery vehicle's whereabouts ensured a smooth process, culminating in the bags being neatly placed in my front garden as per my request. On inspection, the quality of the fuel exceeded my expectations - solid, smokeless, and devoid of any dust. In a world where online shopping experiences can often be unpredictable, Coals2U has restored my faith in reliable service. Despite acknowledging the concerns raised by other customers, my personal encounter has been flawless. Not only did Coals2U meet my needs, but they did so at an incredibly competitive price point, proving that exceptional service doesn't have to come with a hefty price tag.

A Total Letdown and Disservice

I had high hopes for coals2u.co.uk, but they fell short of providing the service I expected. As a loyal customer, I was taken aback when I discovered a significant reduction in the prices of items shortly after my delivery. Despite their 14-day money-back guarantee return policy, the customer service team made it incredibly challenging for me to return the overpriced items. What's worse, when I requested to speak to a manager, I was shocked to be met with refusal and a dismissive attitude. The comparison made by one of their representatives between my issue and a simple trip to Tesco was not only unprofessional but also showed a lack of empathy. It's disheartening to see a company I once trusted turn into such a disappointment.

A Loyalty Betrayed: My Disheartening Experience with Coals2u

As a long-time customer of coals2u.co.uk, I am deeply disheartened by the recent events that transpired. Despite being loyal patrons, my trust and loyalty were callously disregarded. Following a prompt delivery, I discovered an unexpected reduction in the price of the items by a significant 33%. My attempts to reconcile this disparity with their customer service team were met with sheer apathy and refusal to honor a price match. What ensued was a distressing ordeal of attempting to return the overpriced items within the confines of their proclaimed 14-day money-back guarantee policy. To my dismay, the process was needlessly arduous, and I was met with unyielding resistance. The disregard for customer satisfaction culminated in a shocking refusal by the manager to even address the situation over the phone. The callous comparison of my valid concerns to a mundane trip to Tesco only amplified the profound sense of betrayal. This experience has been nothing short of disheartening, and it pains me to see a once-trusted company exhibit such blaring disregard for customer loyalty and satisfaction. It is my hope that this feedback serves as a poignant reminder of the immense impact exemplary customer service can have on fostering enduring customer relationships.