Coast-stores Reviews

Voted Poor (2/5)

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45 Reviews

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From Frustration to Appreciation: A Redemption Story

My experience with Coast-stores.com started with frustration due to poor customer service. I had bought items that needed to be returned, but despite my efforts, I was getting nowhere. Multiple agents, ambiguous responses, and a lack of progress had left me disappointed and disheartened. Two months had passed in a cycle of unfulfilled promises and unresolved issues. However, after expressing my concerns and providing the necessary details, the tide began to turn. The reference number and email I shared seemed to act as a catalyst for change. I finally felt heard and understood. The once daunting return process started to show signs of progress. As I wait for further action from the team, I can't help but appreciate this shift from frustration to hope. The journey from dissatisfaction to redemption has been a testament to the power of effective communication and genuine customer care. Although the road has been bumpy, I am now optimistic that my concerns will be addressed, and my issues resolved. Thank you, Coast-stores.com, for turning a negative situation into a positive one. This experience has taught me the value of perseverance and the importance of responsive customer support. Here's to hoping for a smooth resolution and a renewed faith in your service.

A Heartfelt Journey with Coast-Stores.com: A True Tale of Disappointment and Frustration

As a customer with clear expectations, my experience with Coast-Stores.com left me not just disappointed but utterly frustrated. You see, all I asked for was the item I ordered – a simple request, or so I thought. However, what I received was far from what I anticipated. The initial blunder of receiving the wrong item was just the beginning of a series of mishaps. Rectifying this error seemed to be a Herculean task for Coast-Stores.com. Instead of promptly sending the correct item, I was confronted with a cumbersome process. The flawed procedure required the incorrect item to be collected by a courier before the right one could be dispatched. Enter EVRI, the courier service, contributing their own chapter of inefficiency to this saga. Despite my presence at home, the courier mysteriously declared my absence, hindering the retrieval of the erroneous item. The lack of accountability and transparency in the communication only added to the mounting frustration. My attempts to escalate the matter and speak with a manager or supervisor were met with staunch resistance from Coast-Stores.com. The generic responses from different personnel further underscored the lack of personalization and care in their service. In the end, my takeaway was crystal clear – my hard-earned money deserved better treatment. Coast-Stores.com's abysmal service fell far short of the standard I expected. For those seeking a seamless shopping experience and exceptional customer service, I urge you to explore other avenues. Choose wisely where you invest your trust and money, as Coast-Stores.com left me grappling with disappointment and disbelief at their unacceptable service standards.

Ansa Resolved My Complaint with Lightning Speed!

I cannot express enough gratitude for the exceptional service I received from coast-stores.com's customer service representative, Ansa. When I encountered an issue and reached out to them, Ansa not only addressed my complaint promptly but also resolved it with lightning speed. The efficiency and effectiveness with which my concern was handled left me truly impressed. It's not every day you come across such dedicated and proactive customer support. I am overjoyed with the outcome and can confidently say that my overall experience with coast-stores.com has been nothing short of exceptional. Thank you, Ansa, for your outstanding assistance!

A Genuine Plea: Consider Your Options Before Shopping Here

Imagine the excitement of ordering something online, eagerly anticipating its arrival, only to be met with disappointment and frustration. This was my experience with coast-stores.com, where a promised next-day delivery turned into a series of broken promises and unfulfilled expectations. After reaching out to the courier on the second day, I was assured that my item would definitely reach me by day three. When that deadline passed, Coast's customer service offered little consolation, stating that they could only guarantee delivery within 30 days. Their reluctance to chase the courier or take any proactive steps to resolve the issue left me feeling helpless and undervalued as a customer. The lack of empathy from the customer service team, coupled with their rigid policies on tracking and claiming lost items, painted a disheartening picture of a company that prioritizes bureaucracy over customer satisfaction. Despite paying for expedited shipping, it seemed that my parcel's fate was left to chance, with Coast washing their hands of any responsibility. In today's fast-paced world of e-commerce, where convenience and reliability are paramount, my experience with coast-stores.com serves as a cautionary tale. Before placing your trust in a retailer, consider the level of service and support they are willing to provide. As for me, I will be looking elsewhere for my future shopping needs, seeking out brands that not only deliver on their promises but also value and prioritize the customer experience.

Unmatched Customer Care and Transparency

Sharing my experience with coast-stores.com: Initially, I encountered a slight hiccup when returning some items. The process seemed cumbersome as each package required a separate bag, resulting in multiple carriage charges. Frustrated, I took my parcels to the Post Office, only to discover that two were destined for the same warehouse, and another for a location with a similar postcode, compounding my annoyance. However, what truly sets Coast apart is how they resolved the situation. Their customer service team displayed unmatched care and transparency. Acknowledging my frustration, they promptly addressed the issue and provided a hassle-free resolution. Despite the initial inconvenience, their dedication to customer satisfaction and willingness to rectify the situation left me impressed. Coast's commitment to their customers shines through not only in their products but also in their exceptional service. I appreciate their efforts in ensuring a positive shopping experience, and I can confidently say that I will continue to support a brand that values its customers and strives for excellence.

Acting Swiftly at Coast Stores: A Lesson in Customer Service Excellence

As a diligent shopper, I recently navigated to coast-stores.com, eager to add some flair to my wardrobe. However, my excitement soon turned to dismay when I discovered some unexpected differences in the ordering process. Despite my quick realization that Coast Fashion and Debenhams were intertwined, with one key distinction being the postage policy, I found myself caught in a disheartening predicament. In a split moment decision, I reached out to the customer service team to cancel my order, a mere two minutes after making the payment. Hopeful for an amicable resolution, I was met with a seemingly inflexible response, denying my request citing impossibility. Despite my items being safely nestled within the warehouse, untouched by the hands of dispatch, I encountered an obstacle on the cancellation front. This unforeseen challenge left me disheartened, foreseeing an additional fee for returning the goods looming on the horizon. While the initial shopping experience had promised a touch of elegance and sophistication to my wardrobe, the unexpected roadblock threatened to overshadow this excitement. However, amidst this complexity, it is important to highlight the essence of timely, empathetic customer service in any transactional interaction. As I tread through this dilemma, I am reminded of the pivotal role that customer service plays in shaping the overall shopping experience. Though faced with a setback, my optimistic spirit remains undeterred, and I look forward to navigating this challenging situation with grace, hoping for a resolution that would reaffirm my faith in Coast Stores.

Unforgettable Transformation and Exceptional Service at coast-stores.com

Reflecting on my recent experience with coast-stores.com, I am compelled to share the remarkable journey I had with their team. Initially apprehensive due to a negative review, I decided to give them a chance and ordered two wedding dresses. Despite selecting expedited shipping, delays ensued. However, what unfolded next was beyond my expectations. Instead of facing rude responses, the customer service team handled my concerns with utmost care and empathy. Their understanding and professionalism during my moments of anxiety truly stood out. While the delivery may have faltered, the team's dedication to assisting me in every possible way was unwavering. After days of anticipation, the dresses finally arrived, and what a transformation it was! The quality and craftsmanship surpassed what I had envisioned. The intricate details and impeccable tailoring left me in awe. It was evident that each piece was crafted with precision and care, making my special event even more magical. In hindsight, while the delivery experience may have had its challenges, the impeccable service and exceptional product quality truly shone through. I am now a loyal customer of coast-stores.com, thanks to the unforgettable transformation they brought to my special day. To anyone hesitant due to negative feedback, I urge you to consider the entirety of the experience. Sometimes, amidst temporary setbacks, there lies a gem of exceptional service and unparalleled product quality, waiting to be discovered. Thank you, coast-stores.com, for turning a moment of doubt into an unforgettable memory.

I bought six dresses on 14/11/23

"My experience with coast-stores.com started off on a high note when I purchased six stunning dresses. However, things took a frustrating turn when I needed assistance with a return. Despite reaching out multiple times, I didn't receive a response for weeks. As a result, I tried returning the dresses to an Evri store, only to realize that I was credited for only four of them. Upon further investigation, I discovered that the mix-up was due to the need to send items to different outlets, despite all purchases being made through Coast. This left me with a loss of £286 for the two missing dresses. I attempted to address this issue through Facebook and email, but unfortunately, I was met with silence. The lack of communication and unresolved problem have left me incredibly disappointed. I hope that Coast can rectify this situation and provide the customer service and support that I had initially expected. With such a significant financial impact, I am eager for a resolution and hope that my experience can be improved upon for future customers. The attention to detail and care expected with a purchase of this significance was sorely missed in my case."

Received a faulty item but they won’t provide a refund

I recently had an unfortunate experience with a purchase from coast-stores.com. I received a faulty item and was met with resistance when seeking a refund. Despite providing photo evidence of the defect, the customer service team insisted on additional videos and blatantly refused to issue a refund. Their suggestion to keep the item without compensation was baffling, especially considering the item was brand new with tags and had not been worn. I reported the issue promptly, within days of receiving the delivery, yet the situation remains unresolved. My frustration with this ordeal is palpable. It's disheartening to encounter such a lack of professionalism and customer care. Needless to say, I strongly advise others to steer clear of this website. The item in question meant a great deal to me, and the prospect of not being able to enjoy it as intended was disheartening. I had high hopes for a seamless transaction, but sadly, this experience has left a sour taste. I regret to admit that my first impression of coast-stores.com has been marred by this unfortunate turn of events. I hope that future customers will not have to endure a similar ordeal. In urging caution to potential shoppers, I emphasize the importance of reliable customer service and a commitment to customer satisfaction. These are values that I, and surely many others, prioritize when making purchasing decisions. Regrettably, it seems that coast-stores.com falls short in this regard. The integrity of a brand is reflected not only in the quality of its products but also in how it handles customer concerns. It is my hope that my feedback serves as a cautionary tale and prompts the necessary improvements in the customer service practices of coast-stores.com.

Turning a Negative into a Positive: How Coast-Stores.com Resolved My Issue

I recently experienced a slight hiccup with an item I purchased from Coast-Stores.com. The item arrived with a fault, which understandably left me disappointed. I reached out to their customer service team, who initially seemed hesitant to provide a refund. However, after discussing the matter further and patiently explaining the situation, they eventually understood my concerns and issued a refund promptly. I was initially frustrated by the hoops I had to jump through, such as providing additional evidence of the fault. Yet, in the end, their thorough investigation ensured that my issue was resolved to my satisfaction. The team's dedication to customer service and willingness to rectify the situation turned my negative experience into a positive one. Despite the initial setback, I appreciate Coast-Stores.com's commitment to customer satisfaction and their efforts to make things right. I can now confidently say that I would consider shopping with them again in the future. Thank you for valuing your customers and resolving the issue promptly.

Terrible quality

I can only imagine how disappointing it must have been to receive such poor quality bridesmaid dresses from coast-stores.com. As someone who values authenticity and reliability, I too was let down by the stark difference between the online photos and the actual product. It's disheartening when a once reputable brand fails to meet our expectations. After reading the various reviews, I was hesitant about the refund process. However, I'm thankful to share that my experience was quite the opposite. The customer service team at coast-stores.com was incredibly understanding and promptly processed my refund, providing a much-needed sense of relief during such a frustrating time. While the initial disappointment lingers, I can't express my gratitude enough for the efficient and empathetic support I received. It's reassuring to know that behind the mismatched hems and disappointing deliveries, there's a team dedicated to making things right for their customers. I only wish that the dresses had lived up to the expectations set by the brand's previous reputation, but I am genuinely appreciative of the support I received. Thank you, coast-stores.com, for handling my concerns with such care and understanding.

Unexpectedly Delightful Experience

I must admit, when I first encountered coast-stores.com, I was apprehensive. However, what followed was an unexpectedly delightful experience. Initially, there was a delay with my order, which led me to reach out for assistance. Despite my initial concerns, the customer service team was incredibly supportive and worked diligently to address my query. What truly stood out was their consistent communication and genuine desire to resolve the issue promptly. I was pleasantly surprised by the level of care and attention I received. In the end, my order arrived, and the product exceeded my expectations. I can confidently say that I am now a satisfied customer of coast-stores.com.

Overcoming Hurdles, Finding Satisfaction

Navigating through my shopping experience on coast-stores.com was not a smooth sail, but the destination was worth the journey. Despite facing delays and uncertainties about the arrival of my item, my persistence paid off. Initially reaching out through various channels including FB messenger and customer support emails left me feeling unheard and frustrated. However, when I decided to involve my bank for assistance, the situation took a turn for the better. After claiming a refund for the undelivered goods, the team at coast-stores.com reached out to rectify the situation. Their proactive approach in addressing my concerns and going the extra mile to ensure my satisfaction was truly commendable. The eventual resolution of my issue not only restored my faith in their customer service but also left me feeling valued as a customer. While my journey with coast-stores.com had its challenges, the resolution and the effort put forth by the team to make things right ultimately left me with a positive impression. Persistence and clear communication were key in overcoming the initial hurdles, leading to a successful and satisfying outcome.

A month on from my last review…

It's disheartening to hear about your negative experience with coast-stores.com. As a fellow online shopper, I understand the frustration that comes with a delayed refund process, especially during such a challenging time in your life. It's unacceptable that you had to endure this ordeal while dealing with your recovery. I've been a loyal customer of coast-stores.com for years, and I've always appreciated their elegant and high-quality clothing. However, reading your review has given me pause. In the world of online shopping, the efficiency of refunds and customer service is paramount. It's disappointing to hear about their lack of responsiveness and failure to expedite your refund, especially when other retailers manage to process refunds promptly. Your story serves as a cautionary tale for me and others, prompting us to re-evaluate our trust in coast-stores.com. As a consumer, it's crucial to feel confident and supported by the retailers we choose to patronize. Your experience has certainly made me rethink my future purchases from them. I genuinely hope that coast-stores.com takes swift action to rectify the situation and provide you with the long-overdue refund you deserve. No customer should have to endure such a protracted and frustrating experience, especially during a period of recovery from illness. Thank you for sharing your candid feedback. It's essential for consumers to be aware of both the positive and negative aspects of their shopping experiences. Your voice is a powerful reminder for companies to prioritize efficient and empathetic customer service. Wishing you a smooth resolution and better shopping experiences in the future.

It would be a better experience if buying in local currency was available

I've been a loyal customer of coast-stores.com for quite some time, and for the most part, my experiences have been trouble-free. However, I did encounter a small hiccup that I believe is worth mentioning. When I visited the website recently, I noticed that they had switched their currency from Euro to Pounds for their dot IE site. As a result, when I purchased a couple of dresses and later decided to return them, I realized that the fluctuating currency value meant that my euro refund was substantially less than what I had originally paid. This came as a bit of a surprise and left me somewhat disappointed. I genuinely feel that the overall experience would be significantly enhanced if the option to browse and make purchases in my local currency was made available. It's a small change that could make a big difference for international customers like me. I still love the products and the customer service I receive from Coast, but this adjustment would truly take my satisfaction to the next level. I hope the team at coast-stores.com considers this feedback as it would greatly improve the shopping experience for many of us.