Cocofloss User Reviews

Introduction

Cocofloss.com is a dental care brand started by two sisters based in California who are dentists. They have designed a uniquely coconut-oil infused floss that is made with high-quality materials, which effectively cleanses teeth and ensures gentle and comfortable usage.

Pros and Cons

Pros: • Made of high-quality materials and designed for optimal performance. • Infused with coconut oil for gentle and smooth usage. • Made in the USA and free of harmful additives, such as parabens, latex, or artificial flavors. • Provides a luxurious and unique user experience through the packaging, the texture of the floss, and the flavors, such as mint and strawberry. • The company is eco-friendly, where products are shipped in biodegradable materials. Cons: • The price point could be high for some customers compared to other traditional brands in the market. • The texture of the floss can feel too thick for some customers.

User Experience

Cocofloss.com provides customers with an easy-to-use website. It is easy to navigate and provides clear instructions and options to purchase different packs of floss. The company features customer reviews and recommendations, which add credibility to its products. The brand has an active social media presence on Instagram, Facebook, and Twitter, where they engage with their customers and provide dental hygiene tips and advice.

Pricing and Value for Money

The cost of Cocofloss is relatively more than other traditional floss brands in the market. Cocofloss.com offers three main types of products: individual floss packs at $8, floss cocopacks with multiple color choices at $22, and mix-and-max packages with five different floss options at $42. However, considering the unique features it provides, such as being infused with coconut oil and being made of high-quality materials, the value for money is worth it.

Alternatives

Customers seeking alternatives could consider traditional floss brands such as Oral B, Colgate, or Reach. However, most traditional floss brands do not offer the unique features that Cocofloss provides, such as being infused with coconut oil and being ecologically friendly.

Customer Service

Cocofloss.com provides exceptional customer service. The brand offers a 30-day money-back guarantee on all their products, ensuring customer satisfaction. The website provides a clear FAQ section and instructions on how to contact customer service for further assistance. Moreover, the company has a friendly tone and provides helpful tips and advice to its customers.

Product Quality and Selection

Cocofloss provides high-quality products that are made of high-quality materials such as nylon and polyester. The floss is uniquely infused with coconut oil, which provides a soft and gentle texture compared to traditional floss brands. The brand offers a wide range of flavors such as mint, strawberry, and more, making it an enjoyable experience for customers.

Website Usability

The website is incredibly user-friendly, providing ease of usage and simple navigation for customers to access the products they desire. The website has a simple and elegant color scheme that adds to the luxurious user experience. The brand also offers a mobile app, which adds to the flexible user experience of purchasing Cocofloss.

Returns and Exchanges

Cocofloss offers a 30-day money-back guarantee, ensuring customer satisfaction. If the customer is dissatisfied with the product, they may return the product for a full refund within 30 days of purchase.

Promotions and Discounts

Cocofloss offers various discounts and promotions such as holiday sales, loyalty rewards, and email sign-up. The brand also has an active referral program, where customers receive a discount for referring their friends and family.

Reputation

Cocofloss has a reputable brand image, from being featured by esteemed sources such as Allure, O Magazine, and Byrdie. Many customers have raved about the product, and it has a high number of positive reviews on its website and social media platforms.

Payment Options

Cocofloss.com offers several payment options through credit cards, Apple Pay, Google Pay, and PayPal.

Loyalty Programs

Cocofloss has a loyalty program called “Floss Family” where customers earn various rewards and points for purchases and referrals.

Customer Reviews

Cocofloss has many positive reviews from its satisfied customers, praising the quality and effectiveness of the product, the brand’s eco-friendly ethos, and the luxurious user experience.

Community Involvement

Cocofloss actively engages with its customers on social media and offers support and dental advice. Additionally, the brand partners with several organizations such as the Surfrider foundation to promote eco-friendly behavior.

Shipping and Costs

Shipping costs vary from $3.99 for standard shipping, which usually takes 3-7 business days, to $9.99 for priority shipping, shipping in 2-3 business days. Orders above $20 receive free shipping. The brand ships globally, but shipping costs and times are subject to changes based on destination.