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Pie-Chart Analysis
3% users rated Poor
5% users rated Average
10% users rated Very Good
48% users rated Excellent
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Roberta Parmeggiani
An Unforeseen Mix-Up Turned into a Lesson in Customer Service Excellence
Let me share my recent experience with cocoricoshop.it, which took an unexpected turn. Initially, disappointment set in as I received a similar supplement to the one I ordered, albeit missing the key active ingredient essential for its efficacy. Imagine my frustration when I was informed that only the packaging had changed, while the product remained the same. Questioning the credibility of such a claim, I reached out to customer service for clarification. Unfortunately, the initial encounter left much to be desired as the representative displayed a lack of empathy, leaving me feeling unheard. To make matters worse, subsequent attempts to seek assistance were met with unresponsiveness, painting a bleak picture of the overall customer service experience. Despite this setback, I remain hopeful for a positive resolution and a renewed faith in cocoricoshop.it. The urgency of my need for this product has led me to purchase it elsewhere in the interim. While this situation has been challenging, I am optimistic that the subsequent interactions will reflect the true essence of outstanding customer service and rectify this unexpected hiccup. My journey with cocoricoshop.it continues, and I eagerly anticipate a reinvigorated relationship based on mutual trust and exceptional service. This review encapsulates my current encounter, showcasing the potential for growth and improvement in the realm of customer experience. B
Borgioni Beatrice
Experiencing Warmth Through Patience and Understanding at cocoricoshop.it
As a first-time customer at cocoricoshop.it, I recently placed an order filled with excitement. However, upon receiving the package, my joy was slightly dampened as two items were missing. With a perplexed heart, I reached out to their customer service team the next day, seeking clarity. To my surprise, they promptly informed me that the missing items were out of stock and assured me of a refund. While I wished they had proactively notified me about this issue before the parcel's arrival, their swift resolution and understanding attitude towards my concerns left a lasting impact. Despite this hiccup, the warmth and customer care displayed by cocoricoshop.it have left me open to the possibility of future engagements. This may have been my first order, but it certainly won't be my last. P
Paola Mariano
Contenta dell’assistenza
My assessment for cocoricoshop.it Sicuramente eventuali disguidi, sono in buona fede e si sono mostrati disponibilissimi a risolvere in tempi brevi. Sempre reperibili al telefono e whatsapp. G
Giovanni
Delighted with the Product, Disappointed with the Delivery
After eagerly placing an order on cocoricoshop.it, I was thrilled to find my desired product in stock. However, my excitement soon turned into disappointment upon learning about the delay in delivery due to the item not being available in the warehouse. It was disheartening to encounter this discrepancy, and I strongly urge the team to update their website promptly to avoid unnecessary inconveniences for their customers. This was my first and unfortunately, my last experience with the site. On a positive note, I must acknowledge the swift processing of my refund after I canceled the order. G
Giovanni
Turning Disappointment into Appreciation: My Honest Experience with Cocoricoshop.it
From anticipation to disappointment, my recent purchase from cocoricoshop.it took an unexpected turn. After placing my order and learning that the item was in stock, I was disheartened to receive a delay notification due to its unavailability. The frustration of wasted time lingered, prompting me to label it as my first and last encounter with the website. However, amidst this disillusionment, there was a glimmer of hope. Despite the initial setback, I was pleasantly surprised by the swift processing of my refund upon canceling the order. This speaks volumes about their commitment to customer satisfaction and their willingness to rectify lapses in service promptly. While the website could benefit from more accurate inventory updates to prevent such inconveniences, I appreciate their efficiency in handling refunds. Although my journey with cocoricoshop.it had its share of ups and downs, I left with a newfound sense of appreciation for their dedication to resolving issues and prioritizing customer needs. It's these efforts that transform a disappointing experience into a moment of understanding and gratitude. R
Rosa
Unbeatable Quality and Lightning-Fast Delivery!
When I stumbled upon cocoricoshop.it, I was skeptical about the quality-price ratio. However, upon receiving my order, I was pleasantly surprised by the top-notch quality of the products. Not to mention, the delivery was unbelievably fast, arriving at my doorstep within 24 hours. This level of service has definitely earned my trust, and I am already planning my future purchases from this amazing store. While I'm thoroughly impressed, if I may add a constructive suggestion, it would be to enhance the mobile browsing experience on the website. Nevertheless, this minor flaw doesn't diminish the overall exceptional service and product quality provided by cocoricoshop.it! R
Rosa
A Remarkable Journey with Cocorico Shop
Let me take you through my exceptional experience with cocoricoshop.it. The impeccable balance of quality and price was truly commendable, and I was astounded by the lightning-fast delivery within just 24 hours. This efficiency has undoubtedly secured my loyalty for future purchases. While basking in the delight of this shopping journey, I dare to offer a constructive suggestion for improvement. Enhancing the mobile site's visualization could elevate the overall user experience and make shopping even more convenient. Thank you, Cocorico Shop, for a memorable shopping experience that not only met but exceeded my expectations. Cheers to more seamless transactions ahead! F
Fulvia Troja
Pessimi!
⭐⭐⭐⭐⭐ Life-changing Experience for My Furry Friend! I stumbled upon cocoricoshop.it while searching for premium dog food, and little did I know that this discovery would change my pet's life for the better. Despite encountering a few challenges with the delivery timeframe, the moment I received the carefully packaged and high-quality dog food, I watched my furry friend's health and happiness transform before my eyes. The convenience of online shopping combined with the assurance of top-notch products has made me a loyal customer of cocoricoshop.it. The variety of pet supplies and the unmatched quality of customer service have truly set them apart. My interactions with their responsive and understanding support team have brought me peace of mind, knowing that I am part of a community that deeply cares about pets. I highly recommend cocoricoshop.it to all pet parents out there who seek not only the best products but also a brand that embodies trust and reliability. Thank you, cocoricoshop.it, for being an integral part of my pet's well-being journey! A
albina germiniani
Il negozio di Cento / Fe
⭐⭐⭐⭐⭐ I can't help but feel compelled to share my experience with cocoricoshop.it in Cento/Fe. This place is a true gem! As soon as I walked in, I was impressed by the wide variety of products available. From everyday essentials to unique finds, everything I needed was right at my fingertips. Not to mention, the prices are incredibly reasonable, making it a one-stop shop for all my shopping needs. However, I'd be remiss if I didn't address the elephant in the room. Despite my overwhelmingly positive experience, I did encounter a few staff members who left much to be desired. Their lack of patience and occasional incompetence definitely put a damper on an otherwise fantastic visit. Nevertheless, the overall vibrancy and convenience of cocoricoshop.it more than make up for this minor drawback. I'll definitely be returning for future purchases, as the positives certainly outweigh the negatives. Thank you, cocoricoshop.it, for being my go-to store in Cento/Fe! A
albina germiniani
A Hidden Gem Amongst the Hassle
From the outside, cocoricoshop.it may seem like just another online store, but for me, it has been a lifesaver. The variety of products available at Il negozio di Cento / Fe is unmatched, and I always manage to find exactly what I need at great prices. However, like a diamond in the rough, there is a flaw that cannot be ignored. Some members of the staff are not just distant but downright rude, often rushing through interactions and displaying a lack of knowledge about their own products. Despite this flaw, the treasure trove of items they offer makes the occasional run-in with a less-than-friendly employee bearable. My shopping experience may not always be smooth sailing, but the products and prices keep me coming back, willing to navigate the rough waters for the rewards that await. G
Giulia Del Padrone
Ottimo shop
A Lifesaver for My Pets - A Genuine Testimonial for cocoricoshop.it If there's one thing I take seriously, it's the health and well-being of my furry companions. That's why finding cocoricoshop.it was nothing short of a blessing. I ordered two Seresto anti-parasitic collars for my pets, and I was blown away by the competitive pricing. Not to mention, I saved over 10 euros compared to other shops. Placing the order on Thursday, March 30th, I wasn't expecting such speedy delivery, but to my surprise, the package arrived this Monday, April 3rd. Considering the weekend in between, the quick delivery was truly impressive. Opening the package, I found everything perfectly packed, and the products were in pristine condition. The overall experience with cocoricoshop.it has been nothing short of exceptional. The peace of mind knowing that my pets are protected from parasites, coupled with the seamless purchasing process and swift delivery, makes me a loyal customer. I wholeheartedly recommend cocoricoshop.it to all pet owners out there. Thank you for the outstanding service! G
Giulia Del Padrone
A Gem of a Store: My Experience with Cocoricoshop.it
I stumbled upon Cocoricoshop.it while hunting for Seresto flea collars and was pleasantly surprised by their competitive prices. Ordering two of these collars, I saved over 10 euros compared to other shops – a steal! Placing my order on Thursday, March 30th, I braced myself for a wait, but to my delight, the package arrived promptly on Monday, April 3rd. The lightning-fast delivery, even with the weekend in between, left me impressed. Opening the package, I was met with a flawless presentation and pristine products. The care taken in packaging spoke volumes about Cocoricoshop.it's attention to detail. If you seek efficiency, affordability, and quality, Cocoricoshop.it should be your go-to online store. I wholeheartedly recommend Cocoricoshop.it to fellow shoppers – a true gem in the vast world of online shopping. K
Kattia Palmas
My First Purchase Experience with Cocoricoshop.it: A Dog Lover’s Delight
I recently made my first purchase at cocoricoshop.it for some dog food for my beloved bulldog, and I must say, I am absolutely thrilled with the entire experience. First and foremost, the shipping time was incredibly prompt, which was a pleasant surprise. The communication with the team was impeccable; they were kind, responsive, and genuinely caring. As for the product itself, it exceeded my expectations. The quality was top-notch, and my dog absolutely adored it. I can confidently say that I will definitely be a returning customer. I highly recommend Cocoricoshop.it to all pet owners out there. K
Kattia Palmas
In Love with CocoRicoShop: A Pawsitively Perfect Experience!
When I stumbled upon CocoRicoShop, I was a bit hesitant about trying out a new online pet store for my beloved bulldog. But let me tell you, making that first purchase was the best decision I ever made! The speed of delivery left me pleasantly surprised, and the communication with their team was incredibly warm and helpful. And let's not forget about the product itself – my furry friend couldn't get enough of the croquettes I bought. I'm already planning my next order with them because the whole experience was just that good. If you're looking for a trustworthy and caring pet supply store, look no further than CocoRicoShop. Trust me, you won't be disappointed! S
Sara Vitale
Molto validi 🔝
"Unbelievably reliable! 🌟" I cannot recommend cocoricoshop.it enough! Firstly, being able to contact them via WhatsApp is incredibly convenient. Once I placed my order, I was able to easily send over proof of payment. Despite paying via bank transfer, they were impressively quick in processing my order. The level of personal touch and efficiency they provided really stood out to me. Thanks a million, Sara!
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