Users Voice for Coffeefriend

8% users rated Terrible
3% users rated Poor
2% users rated Average
5% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Coffeefriend
Coffeefriend Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 3.8 4.5 4.8 4.5 3.9
Oct 2022 4.4 4 4 4.3 4.7 4.7
Nov 2022 4.5 3.3 4.2 2.4 4.5 3.8
Dec 2022 5 5 5 5 5 5
Mar 2023 4.2 2.7 5 1.7 4.1 4.2
Line Chart for Rating of peer stores

coffeefriend.co.uk

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everyplate.com

Detailed Coffeefriend Review by

Introduction

Coffeefriend.co.uk is your one-stop destination for anything related to coffee. They are dedicated to providing high-quality products, expert advice, and exceptional customer service. With an extensive range of coffee beans, machines, and accessories, Coffeefriend.co.uk has everything you need to make the perfect cup of coffee.

Pros and Cons

Pros: - Wide range of coffee products - Expert advice available - Easy-to-use website - Free delivery on orders over £40 Cons: - Limited selection of non-coffee products - No loyalty program

User Experience

The website is easy to navigate, with clear categories for different products. The product descriptions are informative and make it easy to understand the qualities of each product. The checkout process is quick and simple, and delivery is fast and reliable.

Pricing and Value for Money

Coffeefriend.co.uk offers competitive pricing on their products, making them a great value for money. They also have regular promotions and discounts, making it possible to save even more money on your coffee purchases.

Alternatives

Alternative websites to Coffeefriend.co.uk include: - Blue Bottle Coffee - La Colombe Coffee Roasters - Peet's Coffee - Stumptown Coffee Roasters

Customer Service

Coffeefriend.co.uk has an excellent customer service team, available to answer any questions or concerns you may have. They are responsive, helpful, and knowledgeable, ensuring that you receive the best possible service.

Product Quality and Selection

Coffeefriend.co.uk offers a wide range of high-quality coffee products, including coffee beans, machines, and accessories. The selection is carefully curated to ensure that only the best products are available to customers.

Website Usability

The website is easy to navigate, with clear categories for different products. The search function makes it easy to find the exact product you're looking for, and the checkout process is quick and simple.

Returns and Exchanges

Coffeefriend.co.uk has a straightforward returns policy, allowing you to return any unwanted product within 14 days of receiving your order. They also offer exchanges if you receive a faulty product.

Promotions and Discounts

Coffeefriend.co.uk has regular promotions and discounts, making it possible to save money on your coffee purchases. They also have a loyalty program, where you can earn points for every purchase, which can be redeemed for discounts on future orders.

Reputation

Coffeefriend.co.uk has an excellent reputation, with many positive customer reviews praising their high-quality products and exceptional customer service.

Payment Options

Coffeefriend.co.uk accepts a range of payment options, including major credit cards, PayPal, and bank transfer.

Loyalty Programs

Coffeefriend.co.uk has a loyalty program, where you can earn points for every purchase. These points can be redeemed for discounts on future orders.

Customer Reviews

Coffeefriend.co.uk has many positive customer reviews, praising their high-quality products and exceptional customer service.

Community Involvement

Coffeefriend.co.uk is involved in various community initiatives, such as supporting local coffee farmers and promoting sustainable coffee production.

Shipping and Costs

Coffeefriend.co.uk offers fast and reliable shipping, with free delivery on orders over £40. Shipping costs for orders under £40 are £2.99.

Coffeefriend Recent User Reviews

User Rating

5 stars

501

4 stars

57

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Reviewer Name: customer

Review Submission Date: 2022-12-08

Review Title: Great products and customer service!
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Review Description: Great products and customer service!

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Reviewer Name: P J Evans

Review Submission Date: 2022-12-07

Review Title: Helpful person when I phoned to check the order
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Review Description: The product arrived safely. It's a Christmas present so not yet used

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Reviewer Name: JohnC

Review Submission Date: 2022-12-07

Review Title: Happy Customer
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Review Description: Once my order was placed I received my shipment in extremely rapid fashion. Couldn’t be happier with the service.

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Reviewer Name: Alison hatton

Review Submission Date: 2022-12-07

Review Title: Brilliant machine and compact/slimline…
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Review Description: Brilliant machine and compact/slimline - never wanted 1before as too large but this 1 slips in nicely

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Reviewer Name: Ana-Maria Petrescu

Review Submission Date: 2022-12-07

Review Title: I wish to have a different coffe machine
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Review Description: I wish to have a different coffe machine

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Reviewer Name: Brian S

Review Submission Date: 2022-12-05

Review Title: Would recommend to call and check if stock is present before ordering
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Review Description: So mixed feelings while writing this review.Pro: good prices, refund in 2 daysCons: the item that I ordered wasn't in stock, was told to wait 8-12 working days but still no update. No reply for a while when tried to cancel, but when they did, I got the refund promptly.Seems like a good seller but not sure if the item ur ordering is in stock or not.

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Reviewer Name: Bushwhacka Bill

Review Submission Date: 2022-12-05

Review Title: Vapourware
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Review Description: They don't hold any stock so you could be waiting ages to receive your goods.

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Reviewer Name: david j w bailey

Review Submission Date: 2022-12-04

Review Title: It is when something goes wrong that service shines
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Review Description: Round 1 - excellent recommendation, fast delivery, competitive pricing, great quality. Coffee bean grinder delivered with a smile.About 11 months later it developed an obscure electrical fault. Not their fault, but they sold it.Round 2 - immediate assessment by video, rapid agreement to replace, solid suggestions for new models, superb speed of solution.It isn't that they just beat store prices, but they beat the best of store service as well

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Reviewer Name: christopher cully

Review Submission Date: 2022-12-04

Review Title: Customer service is the cornerstone of…Great products exceptional service!!!
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Review Description: Customer service is the cornerstone of a company ethos. My experience in returning fellow joey mugs (2) was first class. Spoken and written all we’re concerned with what suited me ….the customer. The result is I will endeavour to buy my coffee related needs from my coffee friend.

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Reviewer Name: Pierre

Review Submission Date: 2022-12-03

Review Title: Very Good service. Courier a bit slow
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Review Description: Bought Flair Pro & Coffee beans.Great customer service. Replied and followed up on things instantly.Courier used, is a bit slow though.

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