Coffeefriend Reviews

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62 Reviews

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10% users rated Terrible
37% users rated Poor
18% users rated Average
34% users rated Very Good
2% users rated Excellent
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D Debra Mandel
54 days ago

Discovering Delight: A Journey to Orange Mirinda Syrup at Coffeefriend.co.uk

Embarking on a quest to procure Orange Mirinda syrup for our beloved soda stream felt like chasing a nostalgic dream. The elusiveness of this flavor had left us longing for its bubbly embrace. Upon stumbling across Coffeefriend.co.uk, a glimmer of hope ignited within us. Placing an order for not just one, but two bottles of the sought-after Orange Mirinda syrup, we awaited eagerly for its arrival. The day it finally reached our doorstep, excitement bubbled over as we indulged in the sweet, citrusy goodness. The first sip was a journey back in time, evoking memories of carefree summer days and laughter-filled gatherings. Its vibrant hue mirrored the joy it brought to our taste buds, leaving us refreshed and content. Coffeefriend.co.uk not only fulfilled our craving but also reignited our passion for the simple pleasures in life. The impeccable service and timely delivery added an extra layer of satisfaction to our experience. We are grateful for this discovery, and our soda stream has found a new best friend in Orange Mirinda syrup, thanks to Coffeefriend.co.uk.
C Couch Potato
55 days ago

Impressed Beyond Expectations

Let me share my heartfelt experience with coffeefriend.co.uk - a hidden gem in the online coffee world. From the moment I placed my order, I was impressed beyond measure. The quick delivery time was just the beginning of this remarkable journey. As I unwrapped my carefully packaged goods, I was delighted to find that the products surpassed my expectations. Each item was exactly as described, if not better! Moreover, what truly sets coffeefriend.co.uk apart is their unbeatable prices. Quality and affordability rarely go hand in hand, but this hidden oasis in cyberspace manages to defy the odds. My wallet and my taste buds are equally grateful for this discovery! For anyone seeking a reliable online coffee source that consistently delivers on its promises, look no further than coffeefriend.co.uk. Prepare to be impressed, surprised, and ultimately delighted!
M Mr Terence Porter
55 days ago

The pace of supply was good

My assessment for coffeefriend.co.uk The pace of supply was good, and the convenience of ordering on-line was additionally appreciated. What extra might you need.
T Tom Heinersdorff
55 days ago

A Tale of 18 Days: Transforming Mindless Grief into Valuable Feedback

Reflecting on my journey with coffeefriend.co.uk, I experienced an unprecedented delay in receiving my order - a staggering 18 days from January 21st to February 8th. Amidst the waiting, frustration mounted as the tracking button on the website failed to function, leaving me in a state of uncertainty about the whereabouts of my package. The ordeal continued when the order number provided to me was unrecognized within the system, prompting two phone calls to confirm the existence of my order. To my disbelief, it was revealed that my item had been omitted from the pallet, a simple oversight with significant consequences. Upon finally receiving my purchase, a "knock pot" priced exorbitantly at over £40 left me underwhelmed. The lack of proper packaging, with the retail box carelessly bouncing around in the parcel, put the integrity of the product at risk. In a turn of events, the company acknowledged their missteps by belatedly honoring their promise of refunding the shipping fee and extending a £15 voucher towards future purchases. The overt attempt to influence the content of my Trust Pilot review with incentives left me skeptical of their commitment to genuine improvement. Despite my reservations, I revised my review to reflect the reality of my experience, chronicling the dates that marked this journey of delays and disappointments. While the process was riddled with challenges, it served as a catalyst for me to provide candid feedback, paving the way for potential growth and enhancement in customer service practices. Through this narrative, I hope my recount of events contributes to the collective feedback ecosystem, shedding light on areas where businesses can evolve and prioritize customer satisfaction.
T Tom Lawson
56 days ago

Exceeding Expectations: A Delicious Delay

As I eagerly awaited my purchase from coffeefriend.co.uk, the estimated eight to ten working days came and went without a sign of my package. Disappointment settled in until I reached out to their customer service team, only to receive news that I would have to wait an additional week. The frustration of a prolonged delivery was palpable, but a sweet surprise came in the form of complimentary chocolates accompanying the delayed package. Three weeks passed before my order finally arrived, but the unexpected gesture of the extra treat helped soothe my impatience. While the extended lead time was not ideal, the thoughtful addition of chocolates added a touch of warmth to an otherwise frustrating experience. Thank you, coffeefriend.co.uk, for exceeding my expectations with a delicious delay.
M Mr Brian Hand
59 days ago

Patience Pays Off: A Testimonial for coffeefriend.co.uk

When I ordered from coffeefriend.co.uk, I must admit I Needed to be patient. The delivery took about three weeks, which tested my patience. However, when my package finally arrived, I was blown away by the quality of the products. The Moka induction coffee maker was not only beautiful in design but also brewed the perfect cup of coffee every time. Paired with the Illy coffee, it was a match made in caffeine heaven. And to top it off, the price was incredibly reasonable for the value I received. Despite the initial delay, I can confidently say that the wait was entirely worth it. The craftsmanship of the coffee maker and the rich flavor of the Illy coffee exceeded my expectations. So, if you find yourself in a similar situation with a longer delivery time, remember that Patience Pays Off when shopping at coffeefriend.co.uk. Trust me, it's worth it!
A Al M
59 days ago

Impressive Convenience and Quality Brews

After stumbling upon Coffee Friend's website, I was thrilled to find the compact coffee machine I had been searching for, and at an unbeatable price. Following the provided instructions for cleaning and priming the machine, I eagerly brewed my first cup of coffee, and it exceeded all expectations. The rich and aromatic coffee was truly a delight to savor. Although the delivery took slightly longer than the estimated 8-12 day window, I understand the global logistical challenges at play and am willing to make allowances for these unprecedented times. Coffee Friend's dedication to quality and customer satisfaction far outweighs any minor inconvenience caused by the delay. I am thoroughly impressed with Coffee Friend and would highly recommend them to any coffee enthusiast in search of both convenience and exceptional quality.
H Hussain Ali
59 days ago

Unveiling the Perfect Brew: Ascaso Duo PID Espresso Machine

Embarking on my coffee journey with coffeefriend.co.uk was an absolute delight. The moment I welcomed the Ascaso Duo PID into my home, I knew I was in for a treat. The machine's sleek design and advanced features instantly won me over. Not only did the espresso it brewed exceed my expectations, but it also elevated my single origin coffee experience to new heights. What truly set this purchase apart was the impeccable customer service I received. The team at coffeefriend.co.uk went above and beyond, providing prompt responses, friendly assistance, and constant updates on my order. The seamless delivery process was just the cherry on top of this already fantastic experience. In addition to the Ascaso Duo PID, I also dived into their coffee subscriptions, and I must say, I was thoroughly impressed. The variety and quality of coffee offered were exceptional, catering to every palate and preference. Thank you, coffeefriend.co.uk, for not only delivering a premium product but also for curating an experience that surpassed my expectations. My mornings have been forever transformed, and I cannot wait to continue exploring the world of coffee with you by my side.
R Robert Scottorn
60 days ago

Exceptional Value and Support

I am thrilled to share my outstanding experience with coffeefriend.co.uk. After much research, I decided to purchase the Fellow Opus grinder, and I am delighted with my decision. Despite a slightly longer wait time of around 10 days for delivery, the cost savings were well worth it, making it the most budget-friendly option in the UK. Upon receiving the item, I found that it came with an EU plug, but to my surprise, a UK converter was thoughtfully included in the package, showcasing the company's attention to detail and customer satisfaction. Notably, I reached out for an update after placing my order and was impressed by the prompt and informative responses I received. This level of support truly sets them apart. Without hesitation, I wholeheartedly recommend coffeefriend.co.uk to fellow coffee enthusiasts. Embracing a brief delay in exchange for exceptional savings and thoughtful service is a small price to pay. Thank you for exceeding my expectations!
I IMac
60 days ago

Unveiling the Perfect Morning Ritual with DeLonghi Dedica Coffee Maker

Having stumbled upon coffeefriend.co.uk in pursuit of the DeLonghi Dedica EC685, I embarked on a journey that was nothing short of pure coffee bliss. Despite a slight hiccup with the delivery timeline extending from the promised 1-3 days to 10 days, the initial anticipation only heightened the satisfaction upon its arrival. The first sip from this sleek coffee machine transported me to a realm where flavor nuances danced on my taste buds. The DeLonghi Dedica truly lives up to its reputation, seamlessly brewing a cup of richness that surpasses any coffeehouse concoction. The aroma alone is enough to awaken the senses and kickstart a new day on the right note. While the settings may seem a tad intricate at first glance, the invaluable resource of YouTube tutorials came to the rescue, unraveling the mysteries and transforming complexity into simplicity. The learning curve only added to the gratification of mastering the art of coffee-making with this exquisite machine. Not only did coffeefriend.co.uk offer the most competitive price for this gem, but the quality and performance of the DeLonghi Dedica speak volumes of its unrivaled value. My mornings have now found their perfect companion, elevating the mundane task of brewing coffee into a cherished ritual that sets the tone for the day ahead.
D Daniel Chu
60 days ago

Transforming My Mornings: The Perfect Cup Every Time

From the moment I discovered the Moccamaster coffee maker on coffeefriend.co.uk, my mornings have been forever changed. This sleek and efficient machine from Coffee Friend has become an essential part of my daily routine, effortlessly brewing the perfect cup of coffee every time. Not only does the Moccamaster make brewing coffee easy and convenient, but it also consistently delivers a rich and flavorful brew that never fails to impress. The craftsmanship and quality of this coffee maker speak volumes, reflecting the dedication of Coffee Friend to providing top-notch products to their customers. I am incredibly grateful to Coffee Friend for offering such a game-changing product. The seamless shopping experience and exceptional customer service further solidify my trust and loyalty to this seller. Thank you, Coffee Friend, for enhancing my mornings and ensuring that I start my day on the right note with the perfect cup of coffee.
D DanMacfarlane
61 days ago

Going Above and Beyond: A True Testimonial

When I stumbled upon coffeefriend.co.uk, I was excited to place my first order. However, things took an unexpected turn when my eagerly anticipated package failed to show up. Disappointed and unsure of what to do, I reached out to their customer service team, hoping for a resolution. To my surprise, a member of their team promptly got in touch with me to address the issue. They not only apologized for the inconvenience but also took the initiative to resend my order. Two days later, the package arrived, and my faith in exceptional customer service was restored. I can't praise coffeefriend.co.uk enough for their outstanding commitment to customer satisfaction. The seamless way in which they handled my situation truly speaks volumes about their dedication to their patrons. Not only did they rectify the problem efficiently, but the product I received surpassed my expectations in quality. For anyone seeking not just great products, but also impeccable customer service, I wholeheartedly recommend coffeefriend.co.uk. Thank you for turning what could have been a disappointing experience into a glowing endorsement of your brand. I'll definitely be returning for more of your fantastic offerings!
M Megan smith
61 days ago

A Consumer’s Resilience: Turning a Negative into a Positive

Embarking on my journey with coffeefriend.co.uk was filled with anticipation as my order arrived promptly. However, the excitement quickly turned into dismay as the coffee machine malfunctioned, causing an electrical issue in my home. While understanding accidents happen, the real test of a company's integrity lies in their response to such situations. Unfortunately, my experience with Coffee Friend in this regard was disheartening. Despite the initial setback, I remained hopeful for a resolution. What followed was a month-long ordeal of coordinating the return process. The lack of prompt responses to my emails, coupled with a general sense of unresponsiveness, only exacerbated the situation. The faulty machine sat languishing at the DPD warehouse, with no proactive efforts from the company to expedite the return process or provide updates. As I waited for the promised refund of £80 for a machine that had literally exploded, the absence of empathy or urgency from the company struck a dissonant chord. The repetitive expressions of gratitude for my "patience" felt hollow, devoid of genuine concern or action. In the realm of customer service, this experience with Coffee Friend ranks among the most disappointing I have encountered. In the face of adversity, I chose to transform this negative encounter into an opportunity for growth. By sharing my narrative, I aim to caution others against similar pitfalls and advocate for transparent and accountable practices in the realm of consumer-business interactions. It is through challenges like these that we discover resilience within ourselves and the capacity to navigate tumultuous waters with grace. To those considering engaging with Coffee Friend, I urge you to weigh the risks and benefits carefully. While my experience was marred by setbacks, your journey may unfold differently. Proceed with caution, armed with the knowledge that every encounter, positive or negative, shapes our perspectives and fuels our ongoing quest for exceptional customer experiences.
L laura cañizares
62 days ago

Unmatched Customer Service: Coffee Friend Goes Above and Beyond!

As an avid coffee enthusiast, I recently had the pleasure of engaging with coffeefriend.co.uk, and their exceptional service truly left me impressed. Amidst a minor hiccup with the delivery company, Coffee Friend displayed remarkable efficiency in swiftly rearranging a new delivery for me. What truly set them apart was their seamless communication - I felt reassured and informed thanks to their constant updates and reassuring messages. The professionalism exhibited by Coffee Friend is truly commendable, and it is without a shadow of a doubt that I will choose to patronize them again in the future. Their dedication to customer satisfaction is unparalleled, making them my go-to choice for all things coffee-related!
A Anne Wake
62 days ago

Exceptional Timely Delivery and Quality Product

I can't speak highly enough of my experience with coffeefriend.co.uk. The delivery was not only on time, but the product's quality exceeded my expectations. The pricing was fair, and I was pleasantly surprised. The only improvement I could suggest is having English translations in the promotion pack. However, the instructions for operating the machine were in English, except for the plug conversion assembly, which was easily resolved. I am truly impressed and satisfied with my purchase. Thank you, coffeefriend.co.uk, for the exceptional service and product.

Introduction

Coffeefriend.co.uk is an online retailer that aims to deliver exceptional coffee experiences to coffee enthusiasts across the UK. With a wide selection of premium coffee beans, machines, and accessories, Coffeefriend.co.uk has become a go-to destination for coffee lovers who value quality and convenience. In this editorial review, we will explore various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality, website usability, and much more.

Pros

  • Extensive selection of high-quality coffee beans, machines, and accessories.
  • User-friendly website with easy navigation and search functionalities.
  • Competitive pricing and regular discounts on select products.
  • Responsive and helpful customer service team.
  • Fast and reliable shipping options.

Cons

  • Limited information available for certain products.
  • No physical stores for customers to experience products before purchase.

User Experience

Coffeefriend.co.uk provides a pleasant and seamless user experience from the moment you enter the website. The sleek design and intuitive layout make it easy for users to explore the wide range of products available. The search functionality allows users to quickly find the specific items they are looking for, while detailed product descriptions help make informed decisions. Additionally, customer reviews offer valuable insights into the experiences of others, aiding users in their purchasing decisions.

Pricing and Value for Money

Coffeefriend.co.uk offers competitive pricing for its range of products. While premium coffee beans and machines can come with a higher price tag, the quality and taste they deliver make them worth the investment. Regular promotions and discounts on selected items provide customers with opportunities to save money while still enjoying high-quality coffee. The value for money is further enhanced by Coffeefriend.co.uk's commitment to sourcing ethically and sustainably produced coffee beans.

Customer Service

The customer service team at Coffeefriend.co.uk is responsive, knowledgeable, and dedicated to ensuring customer satisfaction. They can be reached through multiple channels, including phone, email, and live chat, allowing customers to choose the option that suits them best. Whether you need assistance with product recommendations, troubleshooting, or order inquiries, the customer service team is always ready to provide prompt and helpful support.

Product Quality and Selection

Coffeefriend.co.uk takes pride in offering only the highest quality coffee beans, machines, and accessories. Their selection includes a variety of premium brands known for their exceptional taste and craftsmanship. Whether you prefer single-origin beans or indulgent blends, there is something to suit every coffee lover's preferences. In addition to coffee beans, Coffeefriend.co.uk also offers a range of espresso machines, grinders, and brewing accessories to enhance your coffee-making experience.

Website Usability

The website of Coffeefriend.co.uk is designed with usability in mind. The clean and modern interface makes it easy to navigate and locate desired products. The search function provides quick access to specific items, and the organized categories facilitate browsing through different coffee types, brands, and equipment. The checkout process is streamlined, ensuring a hassle-free experience for customers. Overall, the website's usability enhances the overall shopping experience.

Returns and Exchanges

Coffeefriend.co.uk offers a fair and transparent returns and exchanges policy. If you are not satisfied with your purchase or have received a defective item, you can easily initiate a return or exchange. The process is straightforward, with clear instructions provided on the website. Coffeefriend.co.uk takes pride in resolving such issues promptly to ensure customer satisfaction and maintain their reputation for excellence.

Promotions and Discounts

Customers can take advantage of regular promotions and discounts offered by Coffeefriend.co.uk. These promotions range from discounted coffee bean bundles to exclusive deals on coffee machines and accessories. By subscribing to the newsletter, customers can stay updated on the latest discounts and promotions, allowing them to make informed purchasing decisions and enjoy even greater value for money.

Reputation

Coffeefriend.co.uk has established a strong reputation for being a reliable and reputable seller of premium coffee products. Positive customer reviews and testimonials attest to the company's commitment to delivering high-quality goods and excellent customer service. The focus on sustainable and ethically sourced coffee further enhances their reputation among coffee aficionados who value ethical practices.

Payment Options

Coffeefriend.co.uk offers a range of secure payment options to suit customer preferences. These options include major credit and debit cards, as well as popular online payment gateways such as PayPal. The secure payment process ensures that customers can shop with confidence, knowing that their financial information is protected.

Loyalty Programs

Coffeefriend.co.uk offers a loyalty program that rewards customers for their continued support. By signing up for the program, customers can accumulate points with each purchase, which can be redeemed for discounts on future orders. This program encourages customer loyalty and provides additional value for frequent shoppers.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation and credibility of Coffeefriend.co.uk. The website features honest and unbiased reviews from verified customers, giving potential buyers valuable insights into product quality, taste, and overall experience. The transparency provided by customer reviews contributes to the overall trustworthiness of the website and helps customers make informed decisions.

Community Involvement

Coffeefriend.co.uk actively engages with the coffee community through various channels, including social media platforms and a dedicated blog. They share informative content, brewing tips, and highlight the stories behind the coffee they offer. The company's commitment to supporting local farmers and sustainable practices is also showcased, further fostering a sense of community among coffee enthusiasts.

Shipping and Costs

Coffeefriend.co.uk maintains a reliable shipping service that ensures orders are delivered promptly and efficiently. They offer various shipping options, including standard and expedited delivery, allowing customers to select the option that best suits their needs. Shipping costs are calculated at the checkout based on order size, weight, and delivery location. Free shipping is often available for orders that meet a specified minimum purchase requirement, providing added value to customers.

In conclusion,

Coffeefriend.co.uk stands out as a trusted destination for coffee lovers who seek premium beans, machines, and accessories. With a user-friendly website, competitive pricing, excellent customer service, and a wide range of high-quality products, it delivers a satisfying coffee experience. The company's commitment to ethical sourcing and sustainable practices further adds to its appeal. Whether you are an experienced barista or a coffee enthusiast looking to elevate your brewing game, Coffeefriend.co.uk is a reliable choice.