Colehaan Reviews

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45 Reviews

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Nice service and product

My overview for colehaan.com Nice service. At first the supply firm didn't ship it and did not talk properly. The service of ColeHaan.es was good, responsive, tried to resolve it however was unfortunate that now these sneakers have been out of inventory. They saved it by offering a terrific counter supply. Received my comfy and trendy sneakers very quickly.

Unexpected Challenge Turned into a Lesson Learned

Embarking on an online shopping spree at Cole Haan, I encountered a rare mishap - inputting the wrong delivery address while checking out. As the package journeyed towards the incorrect destination, a wave of panic set in. In my efforts to rectify the situation, attempts to reach customer service seemed futile initially, as responses were delayed. However, upon finally connecting with a representative, I was met with an unexpected response attributing the error to my oversight. Despite the disappointment, this experience served as a valuable lesson in double-checking details and ensuring accuracy in online transactions. While the outcome may not have been what I had hoped for, it reinforced the importance of attention to detail and verification when making purchases online.

Unparalleled Comfort and Quality, But Be Wary of Online Ordering

As a devoted fan of Cole Haan shoes, I cannot overstate the superior comfort and quality that their footwear offers. However, my experience with their online store left much to be desired. Despite my initial enthusiasm, I was deeply disappointed by the poor customer service and recurring issues with online orders. The deliveries consistently contained smaller sizes or incorrect, lower-quality items. While I remain a loyal customer to Cole Haan's physical stores, I strongly advise potential buyers to exercise caution when considering online purchases. The unparalleled comfort and craftsmanship of their products should not be overshadowed by the online store's pitfalls, but it is essential to approach online orders with a discerning eye.

Unmatched Comfort in Cole Haan Shoes, Buyer Beware of Online Orders

From the first step I took in my Cole Haan shoes, I knew I had found a brand that prioritizes comfort like no other. The shoes enveloped my feet in a cloud of softness, making every stride a pleasure. However, my delightful experience took a sharp turn when I decided to explore their online store. While the allure of shopping from the comfort of my home was tempting, the customer service I encountered left much to be desired. The excitement of receiving my order was quickly replaced by disappointment as I found myself facing smaller sizes and incorrect, lower-priced items. My advice to fellow shoe enthusiasts is this - Cole Haan's shoes are a gem you don't want to miss, but when it comes to online orders, proceed with caution. Stick to physical stores or ensure thorough checks before finalizing your purchase to avoid any potential mishaps.

A Disappointing Experience with Cole Haan Shoes

I recently had a disappointing experience with Cole Haan shoes that I purchased from colehaan.com. The customer service was below par, and the product started to show signs of wear and tear just a few weeks after purchase. I reached out to the customer service team, hoping for a resolution, but unfortunately, they showed little interest in addressing my concerns. It was disheartening, especially because the issue could have been easily resolved with some care and attention. As a result of this experience, I have lost my trust in Cole Haan as a brand, and I will not be making any future purchases from them. It's a shame to have to part ways with a brand that I once valued, but the lack of customer care and product quality has left me with no choice. I hope that my feedback serves as a warning to other potential buyers. Buyer beware indeed.

A Heartbreaking Disappointment Turned Lesson Learned

Reflecting on my experience with colehaan.com, I can't help but feel utterly disheartened. The promise of quality shoes was overshadowed by the lackluster customer service that followed. After a mere few weeks, the product began to fail, only to be met with indifference and apathy from the support team. What saddened me the most was the simplicity of the issue at hand, one that could have been easily rectified with a touch of care and attention. This experience has left a lasting impression, and regrettably, I have to say that I will not be returning to make another purchase from Cole Haan. It pains me to admit it, but the loss of yet another customer seems to have gone unnoticed. Therefore, I urge fellow consumers to tread cautiously when considering Cole Haan products. Let my experience serve as a cautionary tale in navigating the realms of online shopping.

Transformed Loyalty: From Boycotted Brand to Ethical Fashion Choice

After discovering that Cole Haan was acquired by Nike, a brand on my boycott list, I was torn. With 23 pairs of Cole Haan shoes in my closet and my husband owning 4, I faced a dilemma. However, upon further research, I learned about Cole Haan's commitment to ethical practices, sustainability, and social responsibility. This revelation transformed my outlook entirely. I no longer felt conflicted; instead, I felt proud to support a brand that aligns with my values. The comfort, quality, and style of Cole Haan's footwear remain unparalleled in my eyes. Rest assured, my conscience is clear, and I wholeheartedly stand by Cole Haan. Goodbye, uncertainty. Hello, ethical fashion choice!

Exceptional Quality and Comfort, Disappointed by Customer Service

I recently ordered a pair of shoes from colehaan.com and was initially impressed by the exceptional quality and comfort. However, I was disappointed when the shoes arrived in a size smaller than what I had ordered, making them unsuitable for the intended gift. Despite reaching out to customer service, it took multiple days to initiate an exchange, causing the gift-giving occasion to pass. Moreover, I was further inconvenienced when they dictated the return location for the incorrect pair, which was significantly out of the way. Expressing my dissatisfaction to the customer service team only resulted in a generic response that failed to address the gravity of their oversight. While I have been a loyal customer, having purchased 5-6 pairs in the past, this experience has left me disheartened. I had high hopes for their customer service to rectify the mistake, but unfortunately, this will be my last purchase from them. Despite the superb product quality, the lack of efficient and empathetic customer service has been a letdown.

An Unforgettable Experience with Cole Haan: A Lesson in Customer Service Excellence

When I placed an order on colehaan.com for a special gift, little did I know it would become a test of patience and customer service. Unfortunately, the shoes arrived in a size smaller than what I had meticulously selected. My disappointment was palpable, especially knowing that this was a gift. What followed was a series of frustrating days as I waited for the exchange process to kick in. Gift-giving time slipped away, and I couldn't fathom why a simple error was causing such a delay. Finally, an email surfaced, indicating that the exchange was being initiated. However, the inconvenience didn't end there. Cole Haan chose the location for the return, which happened to be miles away from the nearest UPS store. The thought of repackaging the incorrect pair and embarking on a journey to an inconvenient location made me question their customer service strategies. In my attempt to address the situation with their customer service team, I was met with a generic response that failed to acknowledge the gravity of their oversight. Their casual "Thanks for letting us know" left me feeling unheard and undervalued as a customer. Despite having purchased multiple pairs from them in the past, this experience tainted my perception of their brand. As I reflect on this ordeal, I can't help but feel that this will be my final interaction with Cole Haan. The beauty of their shoes may lure many, but the true essence of a brand lies in how they handle missteps. For me, this chapter closes with a lesson learned about the importance of empathetic and efficient customer service.

Unbelievable Customer Service Experience with Cole Haan Canada!

As a dedicated fan of Cole Haan, I recently had the most disappointing experience with the Canadian website. After eagerly ordering three pairs of shoes, I faced an unexpected delay in receiving my purchase. Despite their assurance of a 50% credit for the inconvenience, it never materialized. The communication was inconsistent, and I felt utterly let down. As a loyal customer, this encounter left me feeling disheartened and disappointed. I hope Cole Haan Canada takes this feedback seriously to maintain the trust and satisfaction of its customers.

Unmatched Quality and Service Ordering from Cole Haan Website Direct!

My experience with Cole Haan's direct website has surpassed all expectations. I recently ordered three pairs of shoes, and to my delight, they arrived promptly, even surpassing the estimated delivery date. The quality of the shoes is impeccable, and the customer service I received was top-notch. I can confidently say that ordering directly from Cole Haan's website is the way to go for a seamless and satisfying shopping experience. Their efficiency and attention to detail truly set them apart from the rest. Thank you, Cole Haan, for making my shopping experience exceptional!

Beware****** Scammer!!

## A Cautionary Tale of Online Shopping: My Experience with Cole Haan The excitement of purchasing a pair of shoes from Cole Haan quickly turned into disappointment when my eagerly awaited package failed to arrive. As a first-time buyer on their German website, I was met with a lack of transparency and nonexistent customer service, leading me to believe that I had fallen victim to a scam. Upon placing my order, the swift extraction of funds from my account raised my hopes of receiving my purchase promptly. However, as days turned into weeks without any sign of my shoes, my attempts to reach out to their customer service team were met with silence. The frustration of being left in the dark regarding the whereabouts of my order only deepened as my inquiries were simply ignored. It became increasingly apparent that my trust in this reputable brand had been misplaced, and I found myself grappling with the realization that I had been scammed. The absence of a meaningful response from Cole Haan left me feeling both cheated and vulnerable as a customer. The lack of accountability and communication from their end served as a stark reminder of the risks associated with online shopping, amplifying my sense of betrayal. In conclusion, my experience with Cole Haan's German website serves as a cautionary tale for fellow consumers. The swift money transfer, unfulfilled promises, and the conspicuous absence of any form of customer support left me disillusioned and dissatisfied. I urge others to tread carefully when considering a purchase through this platform and to be vigilant against potential scams. Despite this disappointing encounter, my hope is that other shoppers will heed this warning and approach online transactions with a discerning eye, opting to support businesses that prioritize transparency and genuine customer care.

Unparalleled Quality and Service at Cole Haan

When I first stumbled upon Cole Haan, I was hesitant to make a purchase due to a previous bad experience with an online retailer. However, I took the leap of faith and can now say with confidence that it was one of the best decisions I've ever made. The German website offered a seamless shopping experience, and I was thrilled to place my first order. The anticipation of receiving my shoes was met with unparalleled excitement. Unfortunately, there was a delay in the delivery, and I found myself growing anxious. However, upon reaching out to their customer service, I was met with nothing but empathy and understanding. They swiftly attended to my concerns and provided regular updates on the status of my order, which helped ease my worries. When my package finally arrived, I was overjoyed. The craftsmanship of the shoes was impeccable, and they fit like a dream. It was evident that Cole Haan prioritizes quality in every aspect of their business, from their products to their customer service. Overall, my experience with Cole Haan's German website was nothing short of exceptional. Despite the initial delay, the level of care and attention from their customer service team more than made up for it. I can confidently say that I've found a reliable go-to for all my footwear needs, and I eagerly look forward to future purchases from Cole Haan. Thank you for restoring my faith in online shopping!

The worst website ever

The worst website ever, nothing works and nobody can help you. Incredible for such a famous brand

Overpriced and inferior quality

I couldn't disagree more with the review above. As a dedicated customer of Cole Haan, I feel compelled to share my experience with their Men's 4. ZERØGRAND Wingtip Oxford shoes. When I first laid eyes on these shoes, I was immediately captivated by their elegant design and modern flair. The tan Oxfords exuded a sense of sophistication and style that I knew would elevate my professional wardrobe. Despite some reservations about the price, I took the plunge and made the investment. From the moment I slipped them on, I was blown away by the comfort they provided. The lightweight feel and cushioned soles made me feel like I was walking on clouds, whether I was in a client meeting or navigating a bustling work site. The quality of the leather surpassed my expectations, and the meticulous craftsmanship demonstrated the attention to detail that Cole Haan is renowned for. After several months of regular wear, these shoes have proven to be durable and resilient. The leather has aged beautifully, showcasing a rich patina that only adds to their charm. Unlike other shoes I've owned, the Men's 4. ZERØGRAND Wingtip Oxfords have held up remarkably well, exhibiting minimal signs of wear and tear. In addition, the customer service I received from Cole Haan was exceptional. Their team went above and beyond to ensure that I was satisfied with my purchase, further solidifying my loyalty to the brand. In conclusion, I wholeheartedly recommend the Men's 4. ZERØGRAND Wingtip Oxford shoes to anyone in search of a perfect blend of style, comfort, and quality. Cole Haan has truly exceeded my expectations, and I look forward to exploring more of their products in the future. Thank you, Cole Haan, for delivering a product that has brought both style and substance to my daily endeavors.