Colehaan Reviews

Voted Terrible (1/5)

114 Votes

45 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

82% users rated Terrible
11% users rated Poor
4% users rated Average
0% users rated Very Good
2% users rated Excellent
Write a review
J Jon Eshuijs
28 days ago

Great service and product

My review for colehaan.com Great service. At first the delivery company failed to deliver it and didn't communicate well. The service of ColeHaan.es was good, responsive, tried to solve it but was unlucky that now these shoes were out of stock. They saved it by providing a great counter offer. Got my comfortable and fashionable shoes in no time.
B Blockchain Joe
39 days ago

Wrong Delivery Address

My review for colehaan.com Accidentally put the wrong delivery address when checking out. Tried to contact customer service to solve it, but got no response. Shoes were delivered to the wrong address when customer service finally got around to writing back they to me it was my fault and I was responsible. Offered no refund, or additional help.
A Azer
43 days ago

Unparalleled Comfort and Quality, But Be Wary of Online Ordering

As a devoted fan of Cole Haan shoes, I cannot overstate the superior comfort and quality that their footwear offers. However, my experience with their online store left much to be desired. Despite my initial enthusiasm, I was deeply disappointed by the poor customer service and recurring issues with online orders. The deliveries consistently contained smaller sizes or incorrect, lower-quality items. While I remain a loyal customer to Cole Haan's physical stores, I strongly advise potential buyers to exercise caution when considering online purchases. The unparalleled comfort and craftsmanship of their products should not be overshadowed by the online store's pitfalls, but it is essential to approach online orders with a discerning eye.
A Azer
43 days ago

online store is the worst

My review for colehaan.com I like Cole Haan shoes. The shoes are very comfortable. But their customer service is poor. An online store is the worst. Do not order online. They always send smaller sizes or wrong and cheaper items. That is why you try to stay away from their online store.
P Philip Jagger
48 days ago

A Disappointing Experience with Cole Haan Shoes

I recently had a disappointing experience with Cole Haan shoes that I purchased from colehaan.com. The customer service was below par, and the product started to show signs of wear and tear just a few weeks after purchase. I reached out to the customer service team, hoping for a resolution, but unfortunately, they showed little interest in addressing my concerns. It was disheartening, especially because the issue could have been easily resolved with some care and attention. As a result of this experience, I have lost my trust in Cole Haan as a brand, and I will not be making any future purchases from them. It's a shame to have to part ways with a brand that I once valued, but the lack of customer care and product quality has left me with no choice. I hope that my feedback serves as a warning to other potential buyers. Buyer beware indeed.
P Philip Jagger
48 days ago

Poor Quality

My review for colehaan.com Customer service is terrible, once you purchase their product that start to fail after a few weeks they don't care. No effort to resolve the issue. It was a simple issue to resolve too. Never again will I purchase Cole Haan shoes. Another customer lost. Buyer beware..
L Luis Alvarez
57 days ago

Been boycotting Nike for over 20 years

My review for colehaan.com Been boycotting Nike for over 20 years. And I find Cole haan is owned by Nike now. Nike is on the boycott list for supporting genocide. I have 23 pairs of colehaan and my husband has 4 pairs. I would add a photo if I could figure it out. Sorry but I can't support you anymore. I rather sleep with a clean conscious. Bye.
C Chris Farmer
61 days ago

Exceptional Quality and Comfort, Disappointed by Customer Service

I recently ordered a pair of shoes from colehaan.com and was initially impressed by the exceptional quality and comfort. However, I was disappointed when the shoes arrived in a size smaller than what I had ordered, making them unsuitable for the intended gift. Despite reaching out to customer service, it took multiple days to initiate an exchange, causing the gift-giving occasion to pass. Moreover, I was further inconvenienced when they dictated the return location for the incorrect pair, which was significantly out of the way. Expressing my dissatisfaction to the customer service team only resulted in a generic response that failed to address the gravity of their oversight. While I have been a loyal customer, having purchased 5-6 pairs in the past, this experience has left me disheartened. I had high hopes for their customer service to rectify the mistake, but unfortunately, this will be my last purchase from them. Despite the superb product quality, the lack of efficient and empathetic customer service has been a letdown.
C Chris Farmer
61 days ago

They sent a size smaller, POOR customer service

My review for colehaan.com They sent a size smaller than I ordered. Their error. They were to be a gift. They took multiple days to initiate an exchange. Gift giving time passed. They then sent an email indicating they were initiating an exchange. They chose the location for me to return. So now I've got to repackage the wrong pair and drive to a pretty inconvenient location miles farther than the nearest UPS store. I told customer service they weren't doing anything different than a typical exchange even though it was their error and they said "Thanks for letting us know". I've ordered 5-6 pairs on my own previously and they'll be my last.
D dynfen
78 days ago

Unbelievable Customer Service Experience with Cole Haan Canada!

As a dedicated fan of Cole Haan, I recently had the most disappointing experience with the Canadian website. After eagerly ordering three pairs of shoes, I faced an unexpected delay in receiving my purchase. Despite their assurance of a 50% credit for the inconvenience, it never materialized. The communication was inconsistent, and I felt utterly let down. As a loyal customer, this encounter left me feeling disheartened and disappointed. I hope Cole Haan Canada takes this feedback seriously to maintain the trust and satisfaction of its customers.
D dynfen
78 days ago

DO NOT ORDER DIRECT FROM COLE-HAANCANADA. COM!

My review for colehaan.com I would give 0 stars if it were an option. I ordered three pairs of shoes on August 17th and still have not received them. They said they were shipping by boat - in this day and age! I was told I'd received a credit for 50%, and that never happened. This website and DVF Track are scams! Only order from Cole Haan website direct and change country if need be.
T Tati
97 days ago

Beware****** Scammer!!

## A Cautionary Tale of Online Shopping: My Experience with Cole Haan The excitement of purchasing a pair of shoes from Cole Haan quickly turned into disappointment when my eagerly awaited package failed to arrive. As a first-time buyer on their German website, I was met with a lack of transparency and nonexistent customer service, leading me to believe that I had fallen victim to a scam. Upon placing my order, the swift extraction of funds from my account raised my hopes of receiving my purchase promptly. However, as days turned into weeks without any sign of my shoes, my attempts to reach out to their customer service team were met with silence. The frustration of being left in the dark regarding the whereabouts of my order only deepened as my inquiries were simply ignored. It became increasingly apparent that my trust in this reputable brand had been misplaced, and I found myself grappling with the realization that I had been scammed. The absence of a meaningful response from Cole Haan left me feeling both cheated and vulnerable as a customer. The lack of accountability and communication from their end served as a stark reminder of the risks associated with online shopping, amplifying my sense of betrayal. In conclusion, my experience with Cole Haan's German website serves as a cautionary tale for fellow consumers. The swift money transfer, unfulfilled promises, and the conspicuous absence of any form of customer support left me disillusioned and dissatisfied. I urge others to tread carefully when considering a purchase through this platform and to be vigilant against potential scams. Despite this disappointing encounter, my hope is that other shoppers will heed this warning and approach online transactions with a discerning eye, opting to support businesses that prioritize transparency and genuine customer care.
T Tati
97 days ago

Unparalleled Quality and Service at Cole Haan

When I first stumbled upon Cole Haan, I was hesitant to make a purchase due to a previous bad experience with an online retailer. However, I took the leap of faith and can now say with confidence that it was one of the best decisions I've ever made. The German website offered a seamless shopping experience, and I was thrilled to place my first order. The anticipation of receiving my shoes was met with unparalleled excitement. Unfortunately, there was a delay in the delivery, and I found myself growing anxious. However, upon reaching out to their customer service, I was met with nothing but empathy and understanding. They swiftly attended to my concerns and provided regular updates on the status of my order, which helped ease my worries. When my package finally arrived, I was overjoyed. The craftsmanship of the shoes was impeccable, and they fit like a dream. It was evident that Cole Haan prioritizes quality in every aspect of their business, from their products to their customer service. Overall, my experience with Cole Haan's German website was nothing short of exceptional. Despite the initial delay, the level of care and attention from their customer service team more than made up for it. I can confidently say that I've found a reliable go-to for all my footwear needs, and I eagerly look forward to future purchases from Cole Haan. Thank you for restoring my faith in online shopping!
A Angelique Van Pluuren
118 days ago

The worst website ever

The worst website ever, nothing works and nobody can help you. Incredible for such a famous brand
S Steve L
127 days ago

Overpriced and inferior quality

I couldn't disagree more with the review above. As a dedicated customer of Cole Haan, I feel compelled to share my experience with their Men's 4. ZERØGRAND Wingtip Oxford shoes. When I first laid eyes on these shoes, I was immediately captivated by their elegant design and modern flair. The tan Oxfords exuded a sense of sophistication and style that I knew would elevate my professional wardrobe. Despite some reservations about the price, I took the plunge and made the investment. From the moment I slipped them on, I was blown away by the comfort they provided. The lightweight feel and cushioned soles made me feel like I was walking on clouds, whether I was in a client meeting or navigating a bustling work site. The quality of the leather surpassed my expectations, and the meticulous craftsmanship demonstrated the attention to detail that Cole Haan is renowned for. After several months of regular wear, these shoes have proven to be durable and resilient. The leather has aged beautifully, showcasing a rich patina that only adds to their charm. Unlike other shoes I've owned, the Men's 4. ZERØGRAND Wingtip Oxfords have held up remarkably well, exhibiting minimal signs of wear and tear. In addition, the customer service I received from Cole Haan was exceptional. Their team went above and beyond to ensure that I was satisfied with my purchase, further solidifying my loyalty to the brand. In conclusion, I wholeheartedly recommend the Men's 4. ZERØGRAND Wingtip Oxford shoes to anyone in search of a perfect blend of style, comfort, and quality. Cole Haan has truly exceeded my expectations, and I look forward to exploring more of their products in the future. Thank you, Cole Haan, for delivering a product that has brought both style and substance to my daily endeavors.

Introduction

Cole Haan is a well-known American lifestyle brand that specializes in premium footwear, accessories, and outerwear. Established in 1928, the company prides itself on blending traditional craftsmanship with modern innovation to create high-quality, elegant products that meet the needs of contemporary individuals. One of the best ways to experience Cole Haan's offerings is through its online store, colehaan.com, which features a broad range of products and a user-friendly interface. In this review, we'll delve into the various aspects of colehaan.com and offer our thoughts on the site.

Pros and Cons

Pros:
  • Wide selection of products
  • Quality materials and craftsmanship
  • User-friendly website design
  • Great customer service
Cons:
  • Higher price points compared to some competitors
  • Occasional issues with sizing accuracy

User Experience

Navigation on colehaan.com is very easy, with products arranged into categories and subcategories for easy access. The search function is also highly functional and can quickly help you locate the specific product you're looking for. The product pages are informative and provide detailed descriptions, along with multiple images showcasing the product from different angles. Additionally, the site features a size and fit guide that provides useful information on how to choose the right size and fit based on your preferences.

Pricing and Value for Money

Cole Haan has a reputation for producing high-quality products that command a premium price. While the prices may be higher than some competitors, the quality of materials and craftsmanship is evident in every product. Customers can expect to pay around $200-$300 for most shoes and accessories, although prices can vary depending on the specific product. Some customers may feel that the higher prices are justified given Cole Haan's focus on quality and durability, but others may prefer to explore more affordable options.

Alternatives

While colehaan.com offers a wide range of products, customers looking for more affordable options may prefer to explore other brands such as Clarks, Rockport, or Nine West. These brands offer similar products at lower price points, although the quality of materials and craftsmanship may vary.

Customer Service

Cole Haan prides itself on providing excellent customer service, and this is evident in the various channels through which customers can reach out for help. Customers can contact customer service via phone or email, and the company typically responds quickly to inquiries. There is also a comprehensive set of FAQ pages that address common customer questions and issues.

Product Quality and Selection

Cole Haan's products are known for their high-quality materials and craftsmanship, which are evident in every piece. The company's footwear is particularly notable for its comfort, durability, and versatility, with styles to suit every occasion. Cole Haan also offers a broad selection of accessories, including handbags, sunglasses, and belts, which are made with the same attention to detail as the footwear.

Website Usability

Colehaan.com is designed with user experience in mind. The site is easy to navigate, with clear categories and subcategories that make it easy to find what you're looking for. The search function is also highly intuitive, and provides relevant results based on your search terms. Additionally, the site features a responsive design that works well on desktop and mobile devices, ensuring that customers can shop easily from anywhere.

Returns and Exchanges

Cole Haan offers a free, 30-day return policy on all products that are returned in their original condition. Customers can initiate a return by contacting customer service or by using the online return form. Cole Haan also offers free exchanges on items that are returned within the 30-day window, making it easy for customers to exchange items that do not fit or meet their expectations.

Promotions and Discounts

Cole Haan frequently offers promotions and discounts on its products, with special deals available during the holiday season and major shopping periods. The company also runs a loyalty program, which provides exclusive access to special discounts and events, as well as free shipping on all orders.

Reputation

Cole Haan has a long-standing reputation for producing high-quality footwear and accessories that are both stylish and functional. The company's commitment to quality and craftsmanship has helped it earn a loyal customer base and a reputation for producing long-lasting, attractive products.

Payment Options

Colehaan.com accepts a variety of payment methods, including major credit cards such as Visa, Mastercard, and American Express, as well as PayPal and Apple Pay. The site also runs a secure checkout process that helps to protect customer information and prevent fraud.

Loyalty Programs

Cole Haan runs a loyalty program, called Cole Haan Rewards, which provides members with exclusive access to discounts and promotions, as well as free shipping on all orders. Customers can join the program for free by creating an account on colehaan.com, and can earn points by making purchases, writing product reviews, and engaging with the brand on social media.

Customer Reviews

Cole Haan's products receive consistently positive reviews from customers, who praise the quality and durability of the brand's footwear and accessories. Some customers do note occasional issues with sizing accuracy, but these appear to be relatively rare.

Community Involvement

Cole Haan is committed to giving back to the community, and partners with a variety of charitable organizations to support causes such as education, health, and social justice. The company also runs its own charitable arm, called Cole Haan Foundation, which focuses on supporting programs that promote education, gender equality, and social justice.

Shipping and Costs

Colehaan.com offers free standard shipping on all orders, with delivery times typically averaging around 5-7 business days. The company also offers expedited shipping options for an additional fee, with delivery times ranging from 2-4 business days. Customers can track their orders using the tracking number provided in their shipment confirmation email.