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I ordered a military surplus item from…
Exceptional Service and Unwavering Integrity I recently had the pleasure of ordering a military surplus item from Coleman Military Surplus, and I must say that my experience was nothing short of exceptional. From the moment I placed my order to the eagerly anticipated delivery, I was met with unparalleled customer service and a genuine commitment to ensuring my satisfaction. Upon receiving the item, I was initially dismayed to find it in a less than ideal condition, clearly a result of mishandling during transit. However, I reached out to their customer service, and to my delight, they were not only empathetic but also swift in resolving the issue. The representative I spoke with displayed an unwavering commitment to ensuring my complete satisfaction. Not only did they offer a hassle-free return process, but they also went above and beyond to express their sincere apologies for any inconvenience caused. I was promptly provided with a replacement that arrived in impeccable condition, exceeding my expectations. In a world where true integrity and honorable business practices can sometimes seem scarce, Coleman Military Surplus stands out as a shining example of ethical and reliable service. Their dedication to their customers is evident in every interaction, and it is a testament to their genuine passion for what they do. I urge anyone in search of quality military surplus items to look no further than Coleman Military Surplus. Their ethos and commitment to excellence in both products and customer service are unparalleled. Thank you, Coleman Military Surplus, for restoring my faith in genuine, customer-centric businesses.Restored Faith in Online Shopping – Thanks to Coleman Military Surplus!
As a passionate collector of military surplus items, I eagerly placed an order with Coleman Military Surplus, hoping to add a unique piece to my collection. Despite my initial disappointment upon receiving a broken item held together by packing tape, I reached out to their customer service with faint hope. To my surprise and delight, their team went above and beyond to rectify the situation. They apologized sincerely for the oversight and promptly arranged for a replacement, acknowledging the importance of quality and customer satisfaction. This experience not only salvaged my faith in online shopping but also showcased the true essence of excellent customer service. Coleman Military Surplus not only exchanged the item efficiently but also restored my trust in their brand. Their professionalism and dedication to customer care truly set them apart. I am grateful for their genuine efforts in turning a negative experience into a positive one. Thank you, Coleman Military Surplus, for going the extra mile and proving that integrity and accountability still matter in the world of online retail.Avoid the Fire: My Experience with Colemans.com
Let me start by saying that I wish I had read a review like this before making a purchase on Colemans.com. The prices seemed reasonable at first glance, but the real shocker came with the shipping charges. It felt like they were trying to make up for the seemingly good deal by overcharging on shipping. For example, I was interested in purchasing USGI bunk beds, and while the cost of the beds was $300, the shipping charges amounted to a staggering $400, not to mention the state tax on top of that. I couldn't believe it, especially considering I was only a few states away from their location. In comparison, I had previously shipped a significantly heavier farm wagon for the same price from a different state. The exorbitant shipping fees left me feeling deceived and disappointed. It's one thing to seek profit, but to do so at the expense of transparency and fairness is another matter entirely. Based on my experience, I would caution others to think twice before engaging with this company.Embrace Quality Elsewhere! A Cautionary Tale of Colemans.com
In my quest for affordable yet durable bunk beds, I stumbled upon Coelmans.com. Hoping to secure a good deal, I found the prices to be just average, nothing extraordinary. However, the real shock came with the shipping charges – a staggering $400 for a $300 purchase of USGI bunk beds, coupled with state taxes. The stark contrast hit me when reflecting on a mere $300 shipping fee for a 2,000-pound farm wagon from Ohio to my location, just a few states away from Pennsylvania. The anticipation of dodging exorbitant shipping fees, fueled by negative reviews, turned into a disappointing reality. The experience at Coelmans.com left me bewildered, prompting a clear message to fellow shoppers: steer clear of this company. Trustworthy vendors abound, avoid the pitfalls of excessive charges and explore better alternatives to invest wisely.Wavian Gas Cans (not surplus)
When I purchased three Wavian gas cans from colemans.com in 2021, I had high hopes for their quality. However, when I finally started using them in 2022, I quickly encountered a major issue - the nozzles were spraying gasoline everywhere, creating a serious safety hazard. Panicked, I reached out to colemans.com, only to be met with an unsympathetic response - they were willing to sell me new nozzles for a hefty price. Thankfully, my experience took a turn for the better when I contacted Wavian directly. Despite the cans being purchased from another retailer, the team at Wavian went above and beyond to assist me. They requested the serial numbers from my cans and promptly sent me three replacement nozzles completely free of charge. The exceptional customer service and genuine care for my safety exhibited by Wavian was truly commendable. Not only did they rectify the issue swiftly and efficiently, but they also restored my faith in the product. I am now able to use my Wavian gas cans with confidence, knowing that the company stands behind its customers and its products. I can't thank Wavian enough for their outstanding support and dedication to ensuring customer satisfaction. This experience has not only cemented my loyalty to the brand but also serves as a testament to their unwavering commitment to their customers' safety and well-being. Thank you, Wavian, for going above and beyond to make things right.Wavian Gas Cans: A Customer Service Marvel!
As an avid outdoorsman, I rely heavily on top-quality equipment for my adventures. When I purchased three Wavian gas cans from colemans.com, I expected nothing but the best. However, when I finally used them in 2022, I was met with a dangerous surprise - the nozzles were malfunctioning, causing gasoline to spray everywhere. I shuddered at the thought of what could have happened if the engine had been hot. Disheartened by the situation, I reached out to colemans.com only to be met with disappointment. Their solution? Sell me three new cans for a hefty price plus shipping. Feeling frustrated, I decided to turn to Wavian for help. To my surprise and relief, the team at Wavian went above and beyond by requesting the serial numbers of my cans and promptly sending me three new nozzles - completely free of charge! Their exceptional customer service and genuine care for their customers truly set Wavian apart. I am beyond grateful for their swift response and generosity in rectifying the situation. Thank you, Wavian, for restoring my faith in quality products and outstanding customer support.Horrible experience
I stumbled upon Coleman's Military Surplus while looking for authentic military blankets to add to my collection. Excitedly, I ordered two 'French Army Wool Blankets' from their website. However, upon opening the package, I was greeted with a pungent, ammonia-like smell that made my eyes water. Despite multiple washes, the offensive odor lingered, leaving me deeply disappointed. I suspected that the blankets may have been saturated with urine at some point, tarnishing the entire experience. Having been a surplus enthusiast for four decades, this encounter was, without a doubt, my most regrettable. What added to my frustration was the inability to voice my concerns on their website, as it seemed my review was blocked from appearing. It was disheartening to feel unheard and dismissed as a customer. Nevertheless, my hope is that others seeking military surplus items can avoid a similar predicament by being aware of my experience. In conclusion, my experience with Coleman's Military Surplus left me wishing for a more pleasant and customer-oriented transaction.Loyal Customer for Life!
After a disappointing experience with another online surplus store, I turned to colemans.com in search of high-quality military surplus items. My recent purchase of the 'French Army Wool Blankets' exceeded all expectations. Upon unboxing, I was greeted with the gentle scent of wool, a stark contrast to the overpowering ammonia-like odor I had previously encountered. Despite the initial concern, a few washes later, the blankets emerged fresh and ready for use. My decades-long history of sourcing surplus items makes me a discerning customer, and Coleman's has solidified their place as a reliable and reputable provider. The exceptional quality and customer service I received stand as a testament to their commitment to excellence. In a world where trust is earned, Coleman's has secured my loyalty for life. I made an effort to share my positive experience by leaving a review on their website, only to find it mysteriously absent. Nevertheless, I am compelled to spread the word and express my gratitude for restoring my faith in online shopping. Thank you, Coleman's, for not only meeting but exceeding my expectations.No Results Found
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{{{reviewBody}}}Introduction
Colemans.com is a leading online retailer that specializes in outdoor gear and equipment. With a wide range of product categories including camping, hiking, fishing, and more, Coleman's aims to provide customers with top-quality products for their outdoor adventures. This editorial review will delve into various aspects of the website, such as user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
Pros:
- Extensive selection of outdoor gear and equipment
- High-quality products from well-known brands
- Competitive pricing and frequent promotions
- Responsive and user-friendly website design
- Flexible returns and exchange policy
- Positive customer reviews and reputation
- Various payment options for convenient checkout
- Engaged in community involvement initiatives
- Reliable and prompt shipping
Cons:
- Limited loyalty programs or rewards for frequent customers
- Shipping costs may add up for bulkier items
User Experience
The user experience on colemans.com is highly favorable. The website features a clean and intuitive layout, making it easy for users to navigate through different product categories and find what they're looking for. The search functionality is efficient, allowing users to quickly locate specific products. The product pages provide detailed information, including specifications, customer reviews, and related items, which aid in making informed purchase decisions. Additionally, the website is mobile-responsive, ensuring a seamless experience for users accessing it on different devices.
Pricing and Value for Money
Coleman's offers competitive pricing for their outdoor gear and equipment. While some items may be priced slightly higher than other online retailers, the value for money is excellent due to the high quality of the products. Frequent promotions, discounts, and sales further enhance the overall value for customers, allowing them to obtain top-notch outdoor gear at reasonable prices.
Customer Service
Coleman's customer service is responsive, helpful, and strives to resolve any issues or inquiries promptly. They can be contacted through various channels, including phone, email, and live chat, making it convenient for customers to reach out for assistance. The customer service representatives possess in-depth knowledge of the products and are dedicated to ensuring customer satisfaction.
Product Quality and Selection
Coleman's is known for offering high-quality products from reputable brands in the outdoor industry. The selection is extensive, covering a wide range of outdoor activities such as camping, hiking, fishing, and more. Customers can find everything they need for their outdoor adventures, including tents, sleeping bags, cooking equipment, fishing gear, and apparel. The products go through rigorous quality control checks to ensure durability and performance in various outdoor conditions.
Website Usability
The website's usability is exemplary, providing an excellent browsing and shopping experience. The navigation menus and filters allow users to easily browse different product categories and refine their search based on specific criteria. The checkout process is straightforward and secure, with multiple payment options available, further enhancing usability and convenience.
Returns and Exchanges
Coleman's offers a flexible and hassle-free returns and exchange policy. In case customers are not satisfied with their purchase, they can return the items within a specified time frame for a refund or exchange. The process is simple, and customer service is readily available to guide customers through the necessary steps.
Promotions and Discounts
Coleman's frequently offers promotions and discounts on their products, allowing customers to save money while purchasing top-quality outdoor gear. These promotions can include seasonal sales, clearance discounts, and exclusive deals for newsletter subscribers. By regularly checking the website or signing up for their newsletter, customers can take advantage of these promotions and maximize their savings.
Reputation
Coleman's has built a solid reputation in the outdoor retail industry. With their commitment to providing high-quality products and exceptional customer service, they have gained the trust of countless customers. The company maintains a positive online presence, and their reputation is supported by numerous positive customer reviews and testimonials.
Payment Options
Coleman's offers various payment options to cater to the diverse preferences of their customers. Customers can securely complete their purchases using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, the website supports alternative payment methods like PayPal, providing added convenience and flexibility during checkout.
Loyalty Programs
While Coleman's does not have an extensive loyalty program in place, they occasionally offer special discounts or rewards to their loyal customers. These loyalty rewards can include exclusive access to sales, early product releases, or additional discounts. Although the loyalty programs may be limited, the excellent customer service and product quality make up for this omission.
Customer Reviews
Coleman's receives overwhelmingly positive customer reviews across various platforms. Customers consistently praise the quality of the products, prompt shipping, and helpful customer service. The positive reviews further establish Coleman's reputation as a trustworthy and reliable online retailer for outdoor gear and equipment.
Community Involvement
Coleman's actively engages in community involvement initiatives. They support various outdoor and environmental organizations, sponsoring events, and participating in conservation efforts. Their commitment to community involvement demonstrates their dedication to promoting sustainability and preserving the natural environment.
Shipping and Costs
Coleman's shipping is reliable and prompt. The company strives to process and ship orders quickly, ensuring timely delivery to customers. Shipping costs vary depending on the size and weight of the items, as well as the shipping destination. While they offer reasonable shipping rates for standard-sized items, larger or heavier products may incur higher shipping costs. However, customers can check the estimated shipping costs during the checkout process before finalizing their purchase.
In conclusion, colemans.com stands as a trustworthy and dependable online retailer for outdoor gear and equipment. With their extensive product selection, high-quality offerings, competitive pricing, excellent user experience, responsive customer service, and commitment to community involvement, Coleman's ensures customer satisfaction at every step. Whether customers are seasoned outdoor enthusiasts or new to outdoor activities, they can trust Coleman's to provide them with the gear they need for a memorable outdoor experience.