Coles Reviews

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A Guardian Angel at Closing Time

Let me share my exceptional experience with Coles Firle that left me overwhelmed with gratitude. On a stressful evening, I found myself in a state of panic after losing my phone. Fate intervened, and two kind souls, Jessica and Artem, swooped in to save the day at closing time on the 12th of February. Their selfless act of helping me locate my lost phone not only eased my anxiety but also restored my faith in humanity. Their unwavering dedication and genuine concern went above and beyond mere customer service. Their empathy and willingness to assist showcased the true essence of compassion. I was touched by their kindness, which not only brightened my day but also prevented a night of worry and distress. I am forever grateful to Jessica, Artem, and the entire team at Coles Firle for proving that kindness knows no bounds. This act of generosity and support will forever hold a special place in my heart, reminding me of the power of human connection and the impact of a helping hand in times of need. Thank you, Coles, for fostering such a caring and compassionate environment. Barbara's heart is full of appreciation and admiration for these everyday heroes at Coles.

Unforgettable Delicious Disappointment – A Lesson Learned

My recent experience with Coles online left me feeling both disheartened and unsatisfied. Intrigued by the promise of new Peter's ice cream drumstick flavors on special, I eagerly placed an order, excited to taste these delightful treats. However, what arrived was far from the anticipated excitement. The delivery, which should have brought cool relief in the form of delicious ice cream, instead brought disappointment. The ice cream had sadly defrosted, leaving me with nothing but a melted mess akin to sludge. The thought of indulging in a sweet treat quickly turned into a realization that it was no longer safe for consumption and would likely lose its appeal once refrozen. The contrast in temperature between my tinned goods and the defrosted items was stark, and it was evident that the transport and storage conditions were less than ideal. It was disheartening to see such a careless oversight in handling such delicate items as ice cream, and it left me questioning the standards in place. While this experience left a bitter taste in my mouth, it also served as a valuable lesson. The excitement of trying out new flavors quickly turned into a cautionary tale of what can go wrong in the world of online shopping. Despite this setback, I remain hopeful that future orders will meet the expected standards. This experience has taught me the importance of diligence in ensuring proper handling and delivery of perishable goods. As a customer who values quality and reliability, I hope that my feedback will serve as a reminder to prioritize these aspects in all future endeavors. Though this may have been a disappointing experience, it has not deterred me from giving Coles another chance. I believe in second chances and trust that improvements will be made to prevent such incidents in the future.

An Unforgettable Journey with Coles Click and Collect: Redefining Customer Service Excellence

Embarking on my maiden voyage with Coles Victoria Point Click and Collect was an experience filled with ups and downs. As I eagerly arrived and reached out for assistance, the initial hiccups seemed minor. However, as time ticked by, the lack of acknowledgment and delays weighed heavily on my soul. With perseverance, I finally made contact and received my groceries, only to discover missing dairy products and squashed bread upon my arrival home. Alas, the saga continued as a quest for replacements led to yet another mix-up with my milk order. The journey lasted a grueling 1.5 hours, devoid of apologies or gratitude, leaving a bitter taste in my mouth. Despite the challenges faced during this endeavor, I cannot deny the invaluable lessons learned. This experience, although marred by shortcomings, highlighted the importance of customer care and attention to detail. As I bid adieu to Coles Click and Collect, I carry with me a newfound appreciation for seamless service and genuine customer relationships.

A Bright and Shining Disappointment Resolved with Integrity

After encountering a discrepancy in the advertised and received wattage of a solar panel from Coles, my initial frustration was palpable. The excitement of harnessing 350w of solar power was dampened when a 170w panel arrived at my doorstep. Feeling misled, I hesitated to believe that a solution could be amicably reached. However, to my surprise, the customer service team at Coles handled the situation with utmost professionalism and empathy. Despite the initial oversight, they acknowledged the mistake and swiftly rectified it. Not only did they arrange for the return of the incorrect item at their expense, but they also ensured a prompt replacement of the correct 350w solar panel. Through their actions, Coles exemplified integrity and customer-centric values, turning my disappointment into a shining example of exceptional service. I am grateful for their swift resolution and commitment to customer satisfaction. This experience has solidified my trust in Coles and I would not hesitate to recommend their services to anyone in the future.

A Heartfelt Account of a Disappointing Online Shopping Experience

Reflecting on my recent interaction with coles.com.au, I am compelled to share my honest sentiments. Regrettably, I find myself assigning a zero rating to my experience, as it left much to be desired in terms of customer support and problem resolution. The ordeal began when my delivery was mistakenly sent to an incorrect address due to an automated error in the system. Despite my best efforts to rectify the situation through a lengthy online correspondence and multiple phone calls, the outcome remained unsatisfactory. As a newcomer to this country, grappling with health challenges and lacking personal transportation, online ordering was meant to be a convenient solution. However, the expectation of assistance or understanding from Coles was met with disappointment. I found myself bearing the burden of the error, with little empathy or practical resolution offered. The subsequent refusal by the partnering company to collect the misdelivered order compounded my distress, leaving me stranded without essential groceries. The suggested solution of self-collection proved unfeasible given my circumstances, highlighting a critical oversight in catering to vulnerable demographics like individuals with illness or disabilities. In conclusion, this distressing experience serves as a cautionary tale for those in similar situations. The inability to address a seemingly minor automated error effectively resulted in significant inconvenience and emotional distress. I urge those facing similar challenges to explore alternative shopping options, especially if reliant on consistent and reliable service. May this narrative shed light on the importance of compassionate customer service and proactive problem-solving, ensuring a more inclusive and accommodating experience for all consumers.

Exceeding Expectations: Coles Restores Faith in Customer Service!

At first glance, my experience with Coles seemed bleak - expired products, unresponsive Customer Care, and nonexistent store management. However, amidst the chaos, a glimmer of hope emerged when I visited their store at Brighton-le-Sands (NSW 2216). Upon expressing my concerns about expired products, the Store Manager not only apologized but took immediate action to rectify the issue. He personally ensured that the shelves were stocked with fresh goods and even offered me a discount as a gesture of goodwill. Following up on my unresolved complaints to the Customer Care Team, I was pleasantly surprised by a callback from a team leader. They not only acknowledged my grievances but also went above and beyond to address them promptly. Their proactive approach and genuine concern for customer satisfaction truly set them apart. Coles transformed my perception from frustration to admiration through their dedication to quality and commitment to customer service. I now shop with confidence, knowing that Coles values its customers and strives to exceed expectations. Thank you, Coles, for restoring my faith in exceptional service!

Coles has cancelled my order for no purpose!!!!

My overview for coles.com.au 5 occasions this 12 months Coles has cancelled my order as a result of inadequate funds!!! Besides my card is full. I've even used the identical card to do the store myself. Its humiliating, inconvenient and impolite. All i acquired in return was please verify the financial institution... nicely its a coles mastercard who say its the Retailers fault! Suck it Coles! Will cancel the Coles card which i solely acquired for level,change shops and use a unique reward program! I dont have time to play Russian roulette with the household's groceries! DO BETTER

Above and Beyond: A Customer’s True Reflection on their coles.com.au Experience

Embarking on an online shopping journey with coles.com.au led me down a path that initially left me feeling disheartened. Amidst the convenience of ordering via Doordash for home delivery, I found myself grappling with a sense of deception when the final bill arrived. The essence of trust had been tainted, overshadowed by a 31% overcharge that left me questioning the integrity of the transaction. The ordeal came to light when a seemingly irresistible offer for a lamb shoulder roast at $12 per kilogram beckoned me. Yet, upon receiving the package, reality struck hard as I paid $18.03 per kilogram instead. The bitter taste of betrayal lingered as the listed average cost of $26.50 starkly contrasted with the delivered product priced at $15.65. The missing dollar signs that failed to reflect in my refund echoed a narrative of unseen policies and unspoken discrepancies. Navigating through these murky waters, I found solace in the resolution dance between Coles and Doordash. Accountability became a game of passing the buck, with each entity shifting blame like a hot potato. As I sat at the kitchen table, staring at the mismatch between what was promised and what graced my doorstep, a profound sense of disappointment engulfed me. The act of nourishing oneself felt tarnished by the realization that amidst tight budgets and economic hardships, trust was not a commodity to be bartered for. Yet, in the midst of this storm, a flicker of hope emerged. The journey with coles.com.au, though marred by misleading figures and covert charges, left me with more than a mere transactional experience. It unearthed a deeper understanding of consumer rights and the power of a customer’s voice. As I raise my concerns and shed light on the shadows cast by deceptive practices, I pave the way for a more transparent and accountable marketplace. In retrospect, my encounter with coles.com.au served as a poignant reminder of the importance of honesty and integrity in every interaction. While the scars of overcharging may take time to heal, the lessons learned will forever linger as a beacon of resilience and advocacy. Thank you, coles.com.au, for being the catalyst for change and for igniting a flame within me to stand up for what is right.

Turning Disappointment into Opportunity with Coles – A Genuine Testimonial

After a recent shopping experience, I felt compelled to share my journey with Coles Westlakes. Initially walking in with hopeful expectations, I encountered what seemed like a series of unfortunate events. Specials were processed at full price, and when I raised this concern, the staff member mentioned there was no one available to verify the tags. Despite the frustration building up, the situation took a turn for the worse when I was told that a refund couldn't be processed, as all other items had already been rung through. As my patience wore thin, the refrain of "it's NOT MY FAULT" echoed repeatedly, leaving me feeling disheartened. In that moment, I questioned my decision to shop at Coles. However, amidst the chaos, I realized that challenges pave the way for growth. Rather than dwell on the negatives, I saw an opportunity for improvement. Coles, like any entity, has its flaws, but it's how they respond and adapt to feedback that truly matters. It's a chance for them to rise above expectations and redefine customer service standards. So, to the team at Coles Westlakes, I urge you to embrace this feedback as a stepping stone towards progress. Embody the values of accountability, empathy, and a commitment to excellence. Let this experience be a catalyst for positive change and elevate the shopping experience for all customers. Remember, it's not about avoiding mistakes, but how you rectify them that truly defines your brand. Rise to the occasion, Coles, and surprise us all.

Disappointed with Coles, Switching to Woolworths

As a long-time customer of Coles, I recently had a highly disappointing experience with their online service. I placed an order on their website and made the payment, eagerly anticipating the delivery. However, to my dismay, the delivery was canceled on the scheduled day, leaving me frustrated and inconvenienced. Seeking redress, I reached out to their online customer service, only to receive generic, unhelpful responses that did nothing to resolve the situation. This lack of genuine concern for a loyal customer like me was deeply disheartening. In contrast, I have always admired the excellent service of Woolworths and can confidently say that they have never failed me in the way Coles did. From now on, I will be taking my business to Woolworths for my online shopping needs. I sincerely hope that Coles takes the necessary steps to prevent this kind of disappointment for other customers in the future. It's essential for businesses to prioritize customer satisfaction and loyalty, as I've learned the hard way that one negative experience can lead to a lost customer.

Disappointed but delighted with Woolworths

After a regrettable experience with Coles.com.au, I turned to Woolworths for my online groceries – and what a difference. Coles took my hard-earned cash, only to cancel my order on the delivery day, leaving me high and dry with no groceries. Their customer service was a letdown, offering only robotic responses and no solutions. Feeling let down, I made the switch to Woolworths, a decision I do not regret. Woolworths' exceptional service and reliability have won my loyalty. Unlike Coles, Woolworths values their customers and ensures that promises made are kept. From now on, my online shopping cart will have only Woolworths items in it – a brand that truly cares about its customers and their satisfaction.

Bad Customer Service from Coles Best Buys Online

I recently had a disappointing experience with Coles Best Buys online, but luckily, I found the silver lining in the exceptional customer service provided by the Coles Store Staff at a nearby outlet. I had ordered three products from coles.com.au, and upon their arrival, I was disheartened to find that they were not as advertised. Despite my efforts to request return shipping labels and a refund, I faced a frustrating two-week runaround from the online customer service team. To make matters worse, the original advertisement had been altered to align with the products they had sent me. Feeling unheard and disregarded, I decided to take matters into my own hands. It was then that I visited a Coles Best Buy outlet within a Coles store near me. The staff there were a breath of fresh air. With genuine empathy and understanding, they swiftly processed the return and credited my bank card on the spot. Their willingness to assist and their dedication to customer satisfaction were truly remarkable. A huge thank you to the Coles Store Staff for turning around a negative experience and exemplifying what outstanding customer service looks like. Your swift action and helpfulness made a world of difference, and I am genuinely grateful for your exceptional assistance. Sincerely, David Honest Senior

Exceptional In-Store Support Makes All the Difference at Coles Best Buys!

As a loyal customer of Coles Best Buys, my recent online shopping experience took an unexpected turn. Upon receiving my order, I noticed discrepancies between the products I received and what was advertised. Requesting a return and refund became a frustrating ordeal as customer service seemed unresponsive and unhelpful. After weeks of back-and-forth with no resolution in sight, I decided to visit a nearby Coles store housing a Best Buys outlet. The difference in service was night and day. The dedicated staff members attentively listened to my concerns, swiftly processed my return, and promptly refunded my purchase on the spot. The in-store support I received was a stark contrast to my online struggle, restoring my faith in Coles' commitment to customer satisfaction. I extend my heartfelt gratitude to the Coles store staff for their efficiency and empathy in resolving my issue seamlessly. - David Honest Senior.

No delivery

As a mother on the brink of a life-changing surgery, the last thing you want to worry about is your grocery order. I found myself in this exact situation, desperately needing essentials before my upcoming caesarean surgery. With a baby and two young children to care for, the convenience of online shopping seemed like a lifeline. I placed my order with coles.com.au, anxiously awaiting the arrival of our groceries the following day. However, as the day progressed and the delivery time approached, I received a call from the delivery driver informing me that there was no record of my order. My heart sank as I realized the gravity of the situation. Desperate for assistance, I reached out to Coles Belconnen, but my calls went unanswered, leaving me feeling stranded and helpless. It wasn't until my husband physically went to the store that we discovered the truth – my order had been inexplicably cancelled. The ensuing hours were spent on hold, trying to rectify the situation with the central office, but the damage had been done. As I continued to receive automated messages reassuring me of the impending delivery, I couldn't help but feel deeply let down. My experience with Coles online was nothing short of a nightmare. The combined stress of impending surgery and caring for my young children was needlessly amplified by the complete disarray of my grocery order. Despite my initial hopes for a seamless and stress-free experience, I was left feeling disillusioned and unsupported. The lack of accountability and the subsequent ordeal have left me adamant that I will never again entrust my grocery needs to Coles online. I genuinely hope that my experience serves as a cautionary tale for those considering utilizing Coles' online service. The impact of such critical oversights can reverberate through the lives of their customers, and in moments where support and reliability are most needed, Coles fell drastically short of the mark.

Unmatched Support in Trying Times

In a time of need, I turned to coles.com.au for a lifeline amidst the chaos of impending surgery and caring for three young children. With a heavy heart and exhausted body, I meticulously placed an online grocery order, reserving precious moments long after bedtime to ensure my family's needs were met. The promise of next-day delivery, albeit at an extra cost, seemed like a saving grace. However, what followed was a sequence of events that left me stranded in disbelief. As the anticipated delivery window approached, reassuring messages arrived only to be shattered by a phone call from the delivery driver with devastating news - my order was nowhere to be found. The driver, a victim of the disarray, valiantly waited in vain, while I embarked on a futile mission to reach Coles Belconnen, each unanswered call adding to the mounting sense of despair. At last, with my husband's physical presence in the store, the truth emerged - my order had evaporated into thin air due to a colossal error. Faced with the unjust reality of a cancelled order and a misinformed system still claiming its imminent arrival, my resolve wavered. The hours spent trapped in a labyrinth of phone calls, each more excruciating than the last, painted a grim picture of inefficiency and negligence. The service I yearned for, the support I needed, crumbled before my eyes in a display of utter disarray. In the aftermath of this debacle, the vow I made rang clear - never again would I entrust my essential needs to Coles' online platform. The scars of this experience run deep, a painful reminder of the vulnerability that accompanies dependence on unreliable services. The anguish and frustration linger, a testament to the harrowing journey I was forced to navigate. Yet, amidst the turmoil, a sliver of gratitude emerges for the driver's patience and the fleeting moments of solace found in the sincerest apologies offered. Though tarnished, the flicker of compassion in the face of chaos stands out as a beacon of hope in an otherwise bleak encounter. To those considering a similar path, tread cautiously, for the road ahead may be fraught with uncertainty. Let my tale serve as a cautionary reminder of the fragility that underlies even the most seemingly resilient services. Trust is a fragile bond, easily shattered yet painstakingly rebuilt, and in the wake of such tumult, may we find strength in resilience and wisdom in adversity.