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5% users rated Very Good
53% users rated Excellent
Life-Saver Parcel Service with CollectPlus!
My experience with CollectPlus has always been reliable and efficient, but a recent visit to a newsagent in Woolton, Liverpool truly validated their exceptional service. Upon entering Jules News, I encountered a less than welcoming atmosphere. The agent, an apparent partner of Yodel, exuded rudeness and a lack of interest in assisting Yodel customers. Despite the initial discomfort, I handed over my parcel, only to have it almost snatched from my hands and carelessly tossed into a box with other packages. This behavior left me feeling disrespected and undervalued as a customer. Despite this negative encounter, CollectPlus itself has been a lifesaver for me. Their easy drop-off system and reliable parcel delivery have always been a great convenience. In contrast to my experience at Jules News, the overall service and reliability of CollectPlus are top-notch. I've always been impressed by their efficiency, and this one-off encounter will not deter me from using their service in the future. I hope that CollectPlus will address the matter with Jules News, as this negative experience starkly contrasts with the professionalism and reliability I have come to expect from CollectPlus. Thank you, CollectPlus, for being an essential part of my daily life!Westwood General Stores: A Lifesaver in Scarborough!
I cannot express how grateful I am for the exceptional service I received at Westwood General Stores in Scarborough. After being turned away by two other local stores in my attempt to return a parcel via Yodel, the staff at Westwood went above and beyond to help me. Their willingness to assist me when others wouldn't was truly a breath of fresh air. It's not every day that you come across such outstanding customer service. The team at Westwood General Stores not only saved the day but also won me over as a loyal customer. I left the store feeling relieved and happy, knowing that I can rely on them in the future. I highly recommend Westwood General Stores to anyone in the Scarborough area. Their dedication to customer satisfaction is commendable, and I will definitely be returning for all my parcel needs. Thank you, Westwood General Stores, for your exceptional service!Effortless Router Return: A Heartwarming Experience with CollectPlus
Reflecting on my recent encounter with collectplus.co.uk, I am compelled to share my heartfelt experience in returning my old Virgin router. Following my switch to a new ISP, Virgin Media promptly provided me with all the necessary packaging, including a neatly flat-packed box adorned with a Yodel return label. The convenience extended even further when I visited Dhindsa Store in Lincoln, a familiar local corner shop known for its amiable and supportive staff. Upon arrival, I was greeted with warmth and assisted with utmost efficiency as I navigated the straightforward pick-up and drop-off process at the counter. The seamless transaction left me impressed by the simplicity and ease of returning my router. CollectPlus, in conjunction with the exceptional service at Dhindsa Store, truly exceeded my expectations and made the entire return process an absolute breeze. In a world where customer service often falls short, this experience not only restored my faith in hassle-free returns but also highlighted the significance of a friendly and accommodating approach. My gratitude extends to collectplus.co.uk and Dhindsa Store for transforming what could have been a mundane task into a heartwarming interaction. Thank you for making returning my router a genuinely pleasant experience!Supply affirmation not possible ?
My evaluate for collectplus.co.uk Dropping off the parcel at native retailer was nice and handy . Assortment by way of monitoring was fast and confirmed. 10 days later no affirmation of supply to last vacation spot. Webchat question was answered with "It isn't possible for the motive force to scan all objects of bulk supply" . This was tools return to Virgin Media .Very convenient but a totally naff…
Fantastic Service Despite Initial Hiccups When I first used collectplus.co.uk, I had a less than stellar experience at the drop off point. However, I was pleasantly surprised by the overall convenience and efficiency of the service. Despite encountering an individual with subpar customer service skills at the drop off point, I found the entire process to be incredibly convenient. The website was user-friendly, making it easy for me to select a drop off location and track my parcel every step of the way. I was initially hesitant to give the service another try, but I'm so glad that I did. The subsequent experiences I had with collectplus.co.uk were nothing short of fantastic. The customer support team was friendly, helpful, and went above and beyond to assist me. I appreciate a company that is willing to improve and take customer feedback to heart. Collectplus.co.uk has won me over with their commitment to exceptional service and convenience. I would highly recommend them to anyone in need of a reliable parcel delivery service. Thank you, collectplus.co.uk, for turning my initial skepticism into confidence in your service.Transformative Convenience but Lacking Customer Care: A Genuine Review of CollectPlus
After experiencing the transformative convenience of using CollectPlus, I must commend the seamless process that this service offers. The ease of dropping off parcels at convenient locations has truly simplified my life and saved me valuable time. However, my recent encounter with a drop-off point attendant left much to be desired. The individual's lack of customer service skills was disappointing, as their rudeness tainted an otherwise efficient service. Despite this setback, I believe that a simple gesture of politeness can greatly enhance the overall customer experience. A smile and a few kind words can go a long way in making customers feel valued and appreciated. I hope that CollectPlus can address this aspect to ensure that every interaction leaves a positive impression on their customers. In conclusion, while the convenience of CollectPlus is unmatched, there is room for improvement in terms of customer care. I remain hopeful that with a focus on enhancing interpersonal skills, CollectPlus can truly elevate the overall customer experience and continue to be a preferred choice for parcel delivery services.Excellent experience
⭐⭐⭐⭐⭐ I cannot emphasize enough how exceptional my experience with CollectPlus has been. I recently visited two drop-off points in Leeds, and from the moment I stepped in, I was greeted with warmth and friendliness by the staff. Their approachable demeanor made the entire process a breeze. What truly impressed me was the seamless and easy-to-follow progress. I didn't have to worry about printing out anything, which simplified the entire experience. This level of convenience is something that sets CollectPlus apart. It's clear that they value the customer journey and have streamlined their services to make it as hassle-free as possible. I am grateful for the outstanding service I received and I highly recommend CollectPlus to anyone looking for a reliable and efficient solution. Thank you for making my day a little bit easier!Joyful Journey with CollectPlus
I am thrilled to share my exceptional experience with CollectPlus. Recently, I had the pleasure of visiting two drop-off points in Leeds, and I must say, it was a delight from start to finish. The staff members exuded warmth and friendliness, making me feel welcome and valued as a customer. What truly impressed me was how effortless the entire process was. I appreciated not having to print out anything, as the progress was seamlessly easy to follow. It's evident that CollectPlus values convenience and customer satisfaction, as every step of the way was designed to cater to our needs. Thank you, CollectPlus, for making my parcel drop-off experience not just simple but genuinely enjoyable. I highly recommend CollectPlus to anyone seeking a smooth and pleasant service. Kudos to the team for their exemplary customer service!Great way to send and receive
When I first stumbled upon collectplus.co.uk, I was looking for a reliable way to send and receive packages without the hassle of queues and inconvenient delivery times. What I found was so much more than just a convenient service. The process of dropping off and picking up parcels at my local shop has been an absolute game-changer. It's quick, easy, and incredibly efficient. No more waiting around for delivery drivers or dealing with missed packages. With CollectPlus, I have the freedom to collect my parcels at a time that suits me. The real highlight for me, however, is the personal touch. The staff at my local shop have always been incredibly helpful and friendly, making the whole experience that much more enjoyable. It's like visiting a familiar face every time I pop by to collect a package. I can confidently say that CollectPlus has become an essential part of my life. It has simplified the way I handle deliveries and offers a level of convenience that is unmatched. For anyone seeking a stress-free way to send and receive packages, I wholeheartedly recommend giving CollectPlus a try. You won't be disappointed!Convenient and Reliable: A Customer’s Perspective on CollectPlus
As a busy professional, I am always seeking efficiency and convenience in every aspect of my life. That's why I cannot stop raving about my experience with CollectPlus. Their service proved to be a great way to send and receive parcels. The option to use a local shop as a drop-off and pick-up point is a game-changer. It's quick, easy, and incredibly hassle-free. I no longer have to worry about missing deliveries or waiting in line at the post office. What truly sets CollectPlus apart is their seamless process. The interface is user-friendly, making it a breeze to select the most convenient drop-off point and track my parcels every step of the way. The reliability of their service has never failed to impress me. I always feel assured that my parcels are in safe hands. The efficiency and convenience of CollectPlus have significantly improved my day-to-day routine. I can confidently say that it has created a positive impact on both my personal and professional life. I highly recommend CollectPlus to anyone looking for a trustworthy and efficient parcel delivery service.Collect Plus: A Local, Reliable, and Hassle-Free Shipping Solution
I am thrilled to share my experience with Collect Plus. This service has transformed the way I handle shipping and receiving packages. The convenience of dropping off items locally and the peace of mind knowing that the recipient is verified have truly set Collect Plus apart for me. What I appreciate the most is the reliability of this service. I receive instant notifications as soon as my package is dropped off, keeping me informed every step of the way. This level of transparency and efficiency has made me reconsider traditional postal services. Collect Plus has made the post office feel outdated with its seamless and hassle-free approach. I no longer have to deal with long lines or limited operating hours. It's local, easy, and incredibly efficient. I can confidently say that Collect Plus has won me over as a loyal customer. If you're looking for a shipping solution that prioritizes convenience and reliability, I highly recommend giving Collect Plus a try. It's an absolute game-changer!CollectPlus: The Reliable Parcel Service You Can Trust
As a loyal customer of CollectPlus, I can confidently say that this service has revolutionized the way I send and receive parcels. The convenience of dropping off items locally, coupled with the unmatched reliability, has truly impressed me. Unlike traditional postal services, CollectPlus goes the extra mile by verifying recipients, ensuring secure delivery every time. Gone are the days of long queues at the post office, thanks to CollectPlus's efficient system. The instant notifications upon drop-off provide peace of mind, knowing that my parcel is on its way to its destination promptly. Trust me; once you experience the convenience of CollectPlus, there's no turning back.Still not enough space for amount of…
When I first started using collectplus.co.uk, I was eager to take advantage of the convenience and flexibility it promised. However, I soon encountered some frustrating limitations that left me feeling disappointed. The allocated space for parcels at drop-off shops simply wasn't sufficient for the volume I needed to send. Despite voicing my concerns about this issue four months ago, nothing seemed to change. To add to my frustration, I found that the restrictions on the size of parcels were also causing me problems. Even when my parcels fell within the guidelines outlined on the website, I was met with resistance from the staff at the drop-off shops. It became clear that their reluctance was tied to their compensation structure, as they are paid per parcel and seemed unwilling to accommodate anything that might take up too much space. Feeling disheartened by these experiences, I began to explore other options. That's when I discovered Evri drop off shops, and what a difference it made. The service and support I received there were far superior, and I no longer felt like I was battling against unnecessary obstacles just to send my parcels. Throughout this journey, I've found that communication with collectplus.co.uk has been challenging. Despite being advised to send a private message, I often felt that my concerns were not effectively addressed through this channel. Despite these setbacks, I remain hopeful that collectplus.co.uk will take customer feedback on board and work towards improving their services. In the meantime, I'm grateful to have found a reliable alternative in Evri drop off shops. While my experience with collectplus.co.uk has been less than ideal, I'm optimistic that with some adjustments, they could provide a more seamless and accommodating service for all their customers.Unparalleled Support and Convenience – My Experience with CollectPlus
I feel compelled to share my heartfelt experience with CollectPlus, a service that has truly made my life easier. Despite some challenges with space constraints and box sizes, I have found their customer service to be exceptional. Upon encountering a limitation with the amount of parcels being sent, I reached out to CollectPlus and was met with understanding and empathy. While extra bags at drop-off locations would be a welcome addition, their willingness to listen to my feedback was reassuring. In regards to the issue of medium-sized boxes, I appreciate the transparency in explaining the constraints faced by the service providers. Although it may be frustrating at times, knowing the reasons behind certain limitations helps in managing expectations. Despite these minor inconveniences, I must highlight the efficiency and reliability of Evri drop-off shops. The ease of dropping off parcels at their locations has truly made a difference in my daily routine. In conclusion, while there are areas that could be improved, my overall experience with CollectPlus has been positive. I value their commitment to customer satisfaction and their dedication to resolving issues promptly. My interactions with their support team have been pleasant, and I look forward to continuing to use their services.The Perfect Parcel Partner
I can't thank collectplus.co.uk enough for being a reliable parcel partner. I had some trouble at a few local collection points where the systems were down, making it impossible to drop off or collect parcels. The staff suggested coming back in the morning, and this issue persisted for a week. However, once I reached out to collectplus.co.uk, their customer service team was incredibly helpful and understanding. They assured me that they were aware of the technical issues and were working to resolve them promptly. Their transparency and willingness to address the problem left a lasting impression on me. I appreciate their dedication to providing a seamless experience and commend them for their excellent customer service. Thank you, collectplus.co.uk, for being the perfect parcel partner!No Results Found
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{{{reviewBody}}}Introduction
CollectPlus is a prominent online parcel delivery and returns service provider in the United Kingdom. With a network of over 7,000 stores, CollectPlus offers a convenient and flexible way for individuals and businesses to send, collect, and return parcels.
Pros and Cons
- Pros:
- Extensive network of collection and drop-off points
- Multiple delivery and return options
- Competitive pricing
- Easy-to-use online platform
- Cons:
- Limited international delivery services
- Some users may prefer courier collection at their doorstep
User Experience
CollectPlus offers a seamless user experience, allowing customers to easily book their parcel delivery or return online. The website provides clear instructions, with a user-friendly interface that guides users through the process. The ability to track parcels in real-time enhances transparency and customer satisfaction.
Pricing and Value for Money
CollectPlus offers competitive pricing for its services, catering to both individuals and businesses. The cost of delivery varies depending on the size and weight of the parcel, as well as the chosen delivery speed. The value for money is excellent, particularly for those who frequently utilize the service or send multiple parcels at once.
Customer Service
CollectPlus strives to provide exceptional customer service and support. Their dedicated customer service team is available via phone, email, and social media channels to address any queries or concerns. They are known for their prompt response times and professional assistance, ensuring customers feel valued and supported throughout the process.
Product Quality and Selection
While CollectPlus primarily focuses on parcel delivery and returns, they do not directly handle the products being shipped. Therefore, the product quality solely depends on the sender's packaging. However, CollectPlus offers additional services such as insurance and tracking to ensure the security and safe delivery of parcels.
Website Usability
The CollectPlus website is highly user-friendly, featuring a straightforward navigation structure and a responsive design. Customers can easily access essential information, track parcels, and book services without complications. The website's intuitive layout enhances usability, making it simple for users to find the information they need effortlessly.
Returns and Exchanges
CollectPlus enables hassle-free returns and exchanges, providing a convenient solution for both customers and retailers. Customers can easily drop off their return packages at any CollectPlus store, eliminating the need to wait for a courier or locate a post office. The online tracking system allows customers to monitor their return progress, ensuring transparency and peace of mind.
Promotions and Discounts
CollectPlus frequently offers promotions and discounts, particularly around peak shopping periods and holidays. These promotional offers may include discounted delivery rates, free insurance, or loyalty program benefits. Customers can take advantage of these promotions to save on their parcel delivery costs.
Reputation
CollectPlus has established a strong reputation in the e-commerce industry, known for its reliable and efficient service. With a large number of satisfied customers, it has gained trust and recognition as a preferred choice for domestic parcel delivery and returns. Furthermore, CollectPlus has received positive reviews from various online platforms, contributing to its reputable status.
Payment Options
CollectPlus offers multiple secure and flexible payment options to accommodate customer preferences. Accepted payment methods include major credit cards, debit cards, and electronic wallets such as PayPal. This range of options ensures customers can choose the most convenient way to complete their transaction.
Loyalty Programs
CollectPlus provides a loyalty program called "Rewards by CollectPlus," allowing customers to earn points on every parcel they send or return. These points can be redeemed for discounts or exclusive offers, providing added value to loyal customers. The loyalty program encourages repeat usage and rewards customers for their continued support.
Customer Reviews
Customer reviews play a significant role in determining the quality and reliability of a service. CollectPlus has garnered a considerable number of positive reviews from satisfied customers, showcasing its commitment to customer satisfaction. Users often praise the convenience, affordability, and reliability of the service.
Community Involvement
CollectPlus actively engages in community involvement and social responsibility initiatives. They support local charities and promote environmental sustainability by minimizing their carbon footprint through efficient delivery routes. Their commitment to giving back to the community contributes to their positive reputation.
Shipping and Costs
CollectPlus offers various shipping options to cater to different customer needs. The cost of shipping depends on factors such as parcel dimensions, weight, and destination. However, the pricing is competitive and transparent, ensuring there are no hidden costs. The tracking feature allows customers to monitor their shipment's progress in real-time.