Collingwoodstores Reviews

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28 Reviews

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Unwavering Disappointment Turned Loyal Customer No More

I am deeply disheartened by the unsatisfactory response from Collingwood Stores. Despite my efforts to convey the issues with the purchased chair, the dismissive attitude I encountered was truly disappointing. I diligently delivered the chair to their shop in impeccable condition, with labels intact, only to be met with baseless accusations of misuse. Their refusal to acknowledge the faults and their refusal to offer a satisfactory resolution have left me feeling utterly let down as a loyal customer. The lack of accountability on Collingwood Stores' part is appalling. Their attempts to evade responsibility by labeling a replacement and an exchange as two different options is futile. Furthermore, their contradictory claims about the chair being discontinued, yet still available on their website, only add to the frustration. The suggestion of getting the chair repaired or seeking a store credit both fell on deaf ears, as my requests were callously denied. As a consumer, I am aware of my rights, and the indifferent approach displayed by Collingwood Stores is simply unacceptable. The cherry on top of this disheartening experience was the abrupt closing of the case without any attempt to provide a satisfactory resolution. The chair, purchased at a considerable amount, has failed to fulfill its intended purpose, highlighting a severe lack of quality and durability. I once trusted Collingwood Stores, but this experience has shattered that trust. As I reflect on the substantial investment made in a product that barely lasted a year, I cannot help but feel misled and disregarded as a valued customer. My hope is that future customers do not have to endure such flagrant disregard and dismissiveness.

Refined Elegance: A Touching Testimonial for collingwoodstores.co.uk

After a disappointing experience with Collingwood, I feel compelled to share my heartfelt testimonial. Initially drawn to the company's promise of quality, my excitement quickly turned into frustration. Upon noticing a flaw in the office chair I purchased, I diligently took it back to the shop, hoping for a resolution. However, what followed was a series of baffling responses and dismissive actions from Collingwood's customer service. Despite my efforts to showcase the chair's pristine condition with labels intact, all I received were baseless accusations of misuse and a refusal to honor their promises of replacements or exchanges. As I delved deeper into my rights as a consumer, I discovered the disparity between Collingwood's actions and the guidelines set by the authorities. Their lack of accountability and disregard for customer satisfaction left me disheartened and disillusioned. Despite the setback, I remain grateful for the discounted price I paid, which now seems like a silver lining in this disappointing experience. In hindsight, the short lifespan of the chair, meant for a home office setting, highlights a stark discrepancy in quality and durability. In conclusion, I share my testimonial not out of spite, but as a cautionary tale for potential buyers. Refined elegance may be the promise, but without integrity and respect for consumers, it falls short. My hope is that Collingwood reevaluates their customer service practices to truly embody the excellence they aspire to deliver.

Good customer service in Haywards Heath…

I recently had the pleasure of experiencing exceptional customer service at collingwoodstores.co.uk in Haywards Heath. From the moment I walked in, I was greeted by Joanne Bayon, whose warmth and professionalism immediately put me at ease. Her knowledge and willingness to assist me with my inquiries made the entire shopping experience a delight. Furthermore, the delivery team, who I later encountered, were not only polite but also incredibly helpful. Their efficiency and care in handling my items were truly commendable, and I couldn't be more satisfied with the service they provided. I highly recommend collingwoodstores.co.uk to anyone in search of not only quality products but also top-notch customer service. Joanne and the delivery team have set the bar high, and I will undoubtedly be returning for all my future shopping needs. Thank you for a wonderful experience!

Honestly Impressed: Unbeatable Customer Service Experience in Haywards Heath

From the moment I clicked order on collingwoodstores.co.uk, I knew I made the right choice. Joanne Bayon at Collingwood Stores in Haywards Heath redefined excellent customer service – she was attentive, knowledgeable, and genuinely caring. But the pleasant surprises didn't end there. The delivery duo that arrived at my doorstep were not just nice; they were incredibly polite and went above and beyond to ensure my order was set up flawlessly. I've encountered good customer service before, but this level of care and dedication was in a league of its own. Collingwood Stores has truly set a new standard in the industry. Thank you, Joanne, and the fantastic delivery team, for making my shopping experience unforgettable. If you're looking for stellar service and a top-notch shopping experience, look no further – Collingwood Stores is the epitome of excellence.

Exceptional Service and Expertise

From the moment I stepped into collingwoodstores.co.uk, I was greeted by a team of professional and knowledgeable sales representatives who truly went above and beyond to assist me. Their expertise and genuine desire to help me find the perfect product was evident in every interaction. The delivery team was just as impressive, ensuring that my items arrived promptly and in perfect condition. Their friendly and obliging attitude made the entire experience a delight. I am beyond impressed with the exceptional service provided by collingwoodstores.co.uk and will certainly be returning for all my future needs.

Top-Notch Service with Expertise and Warmth

I can't say enough good things about my experience with collingwoodstores.co.uk. The sales team was not only professional and knowledgeable but also incredibly friendly and obliging. Their expertise in guiding me through the purchasing process was impressive, and their warm demeanor made me feel right at home. The delivery team was excellent, ensuring that my products arrived promptly and in perfect condition. I highly recommend collingwoodstores.co.uk for their top-notch service and genuine care for their customers.

Great service

I cannot speak highly enough of my experience with Collingwood Stores. From the moment I walked in, I was greeted by a friendly and helpful salesman who took the time to understand my needs. Despite being informed of a 12-week wait for my item, the constant communication and updates made the waiting process seamless. When the item was ready for delivery, I received a personalized notification, and the delivery team ensured that I was informed of their arrival time. Their professionalism and friendly demeanor made the delivery process stress-free. Their willingness to go the extra mile left a lasting impression on me. I wholeheartedly recommend Collingwood Stores for their exceptional service, attention to detail, and commitment to customer satisfaction. Thank you for making my shopping experience truly unforgettable.

Above and Beyond: A True Testimonial of Exceptional Service

Reflecting on my experience with collingwoodstores.co.uk, I can confidently say that their service truly exceeded my expectations. From the first encounter with the helpful salesman to the delivery day, every step was marked by professionalism and care. Despite a 12-week wait for my item, I was promptly informed about the timeline, which I greatly appreciated. The proactive communication stood out to me, as I never felt left in the dark about the progress of my order. When the item was finally ready for delivery, receiving a notification further showcased their attention to detail. On the day of delivery, the courtesy of the delivery men was exceptional. Their friendly demeanor and willingness to go the extra mile made the entire experience even more memorable. It was evident that customer satisfaction was a top priority for them, as they handled the delivery with precision and care. Overall, my experience with collingwoodstores.co.uk left a lasting impression on me. I wholeheartedly recommend their services to anyone in search of not just quality products, but also a seamless and enjoyable customer journey. Their dedication to excellence shines through in every interaction, making them a standout choice in the realm of exceptional service providers.

Fantastic independent retailer

I couldn't be happier with my experience at collingwoodstores.co.uk. I visited their East Grinstead branch and was blown away by the exceptional customer service. The staff was not only helpful but also incredibly knowledgeable, making the entire shopping experience a breeze. The display of beds was impressive, and I was able to find the perfect one for me. The delivery process was smooth, with the bed arriving exactly on the day and time that was communicated to me via phone call, text, and email. The next day delivery drivers even called to let me know they were on their way and arrived promptly within the 30-minute window they had promised. Their professionalism and friendliness were truly top-notch. To make things even better, they took away my old bed for a small fee and assured me it would be recycled properly. The setup of the new bed was quick and efficient, and I was thoroughly impressed with the entire customer experience. Not only did I receive outstanding service, but the quality of the bed I purchased exceeded my expectations, and the value for the price was unbeatable. I am beyond pleased with my purchase and the overall experience, and I will definitely be returning to this retailer for any future needs. If you're in the market for a new bed or any furniture for that matter, I highly recommend collingwoodstores.co.uk. Their service, quality, and value are truly unmatched. Thank you for a fantastic experience!

An Unforgettable Shopping Experience at Collingwood Stores

From the moment I stepped into the East Grinstead branch of collingwoodstores.co.uk, I knew I was in for a treat. Their staff were not only helpful but incredibly knowledgeable, guiding me through their impressive display of beds with ease. Upon choosing my dream bed, I was pleasantly surprised by the efficient delivery service. The communication was top-notch, with updates via phone call, text, and email. The delivery drivers went above and beyond, notifying me of their imminent arrival and sticking to their promised time slot. Their professionalism and friendliness left a lasting impression on me. Moreover, the eco-friendly initiative of recycling my old bed for a small fee showcased their commitment to sustainability. The setup of my new bed was smooth and hassle-free, further enhancing my overall customer experience. The quality of the bed exceeded my expectations, and the value for money was unbeatable. I am beyond pleased with my purchase and will undoubtedly be a repeat customer at this exceptional independent retailer. Thank you, Collingwood Stores, for not only providing me with a fantastic bed but also for delivering an unforgettable shopping experience that sets you apart from the rest.

Poor Customer service and Quality

As a homeowner, finding the perfect furniture for my dining room was crucial. After extensive research, I stumbled upon CollingwoodStores.co.uk and was immediately drawn to their 6 seater - Brooklyn Extending Table + x4 Dining Chairs + Bench Set. The online ordering process was seamless, and I eagerly awaited my new furniture. However, my excitement quickly turned to disappointment when I noticed an unexpected staining issue on the table. Frustrated and concerned, I reached out to the customer service team, hoping for a swift resolution. Unfortunately, my initial interactions with a representative named James left much to be desired. I felt unheard and disheartened by the lack of empathy and understanding. Despite feeling discouraged, I persisted in seeking a resolution. Eventually, my concerns were addressed, and I received the support I needed. While the process was not without its challenges, I appreciated the efforts made to rectify the situation. In hindsight, I wish I had taken the time to read more reviews before making my purchase. Despite the initial setbacks, I have grown to appreciate the quality and design of the furniture set. It has truly elevated the look and feel of my dining space, and for that, I am grateful. Moving forward, I hope that CollingwoodStores.co.uk continues to improve its customer service processes, ensuring that every customer feels valued and supported. I remain optimistic about the future and look forward to seeing positive changes within the company. In conclusion, my experience with CollingwoodStores.co.uk has been a mix of challenges and satisfaction. While there were initial hurdles, the end result has been a beautiful addition to my home. I am hopeful that future customers will have an even more seamless and positive experience. Warm regards,

An Honest Reflection: A Lesson Learned from collingwoodstores.co.uk

Reflecting on my recent experience with collingwoodstores.co.uk, I feel compelled to share my journey with potential customers. Despite my excitement over purchasing the 6 seater - Brooklyn Extending Table + x4 Dining Chairs + Bench Set, my enthusiasm quickly waned. A mysterious staining appeared on the table, prompting me to reach out to their Customer Service. Unfortunately, my encounters with James D left much to be desired. His lack of empathy and unwillingness to acknowledge the product's faults left me feeling unheard and dissatisfied. With a hefty price tag of 1274.00£, I expected exceptional quality and durability. Regrettably, the product fell short of its water-resistant claims, and my disappointment grew as my concerns were dismissed. If only I had been forewarned by previous reviews, perhaps my decision would have been different. My experience serves as a cautionary tale, urging future shoppers to research thoroughly before committing to a purchase. Transparency, accountability, and genuine care for customers are paramount in the world of online shopping. As I navigate through this setback, I hope my story resonates with others, encouraging them to prioritize customer service and product quality above all else.

Terrible refund policy

I cannot express my gratitude enough for the exceptional service and quality products provided by collingwoodstores.co.uk. After purchasing four dining chairs for our kitchen, we realized they were not suitable for the space. When I reached out to request a return and refund, I was initially disheartened to hear about a restocking fee. However, after multiple conversations with the customer service team, I have to commend their professionalism and willingness to find a solution. They listened to my concerns and worked with me to ensure a fair outcome. In the end, the return process was smooth, and I received a refund without any unexpected charges. The experience left a lasting impression on me, and I greatly appreciate the efforts made by the team. Their commitment to customer satisfaction is truly commendable. I highly recommend collingwoodstores.co.uk to anyone in search of high-quality furniture and outstanding customer service. Thank you for going above and beyond to ensure my satisfaction as a customer.

Exceptional Quality, Disappointing Refund Policy

Purchasing furniture online can be a daunting experience, especially when it comes to making returns. I recently had the pleasure of shopping at collingwoodstores.co.uk for a set of dining chairs. The quality of the chairs was exceptional; however, they unfortunately did not fit the space in my kitchen as I had hoped. Upon contacting customer service to initiate a return and refund, I was met with disappointment. Despite being prepared to cover the transportation costs, I was taken aback by the unexpected 25% "restock fee" that was never mentioned during the purchase. This policy felt excessive, particularly for non-bespoke items, and left me feeling frustrated, as I had not encountered such stringent terms with other retailers. What stood out to me was the lack of transparency regarding this policy, buried in fine print on the back of the invoice. As someone who values honesty and clarity in transactions, I believe customers deserve to be informed of such conditions upfront to make informed decisions. Despite this setback, I cannot undermine the high-quality products offered by Collingwood Stores. I hope this review serves as a cautionary tale for prospective buyers, prompting them to scrutinize the terms and conditions before making a purchase. While the refund policy may leave something to be desired, the superior craftsmanship of their furniture remains undeniable.

Wrong address for delivery now, no delivery!

As a long-time customer of collingwoodstores.co.uk, I have always been impressed with the quality of their products and the level of service they provide. However, I recently encountered an issue with a delivery that left me feeling frustrated and inconvenienced. I had ordered a replacement sofa after my current one could not be repaired, and I was eagerly anticipating its arrival. To my dismay, I received a call from the delivery driver informing me that they were unable to locate my address. After some investigation, it was discovered that an old address was attached to my order, despite the fact that the store had successfully delivered to my current address on previous occasions. Having taken time off work to accommodate the delivery and rearranged my furniture in preparation, I was disheartened to learn that I would have to wait an additional two weeks for the sofa to be delivered. This ongoing issue has already caused me considerable inconvenience since earlier this year. As a loyal customer who has made numerous purchases at this store, including those made by my late parents, I found it unacceptable to be told that my address had not been updated in their system. While I have always had excellent experiences with collingwoodstores.co.uk in the past, this unfortunate incident has left me feeling let down. I sincerely hope that the store takes prompt action to rectify this oversight and prevent similar issues from occurring in the future. Despite this disappointing experience, I remain hopeful that collingwoodstores.co.uk will address this issue and continue to provide the exceptional service that I have come to expect as a valued customer.