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11% users rated Very Good
22% users rated Excellent
Useless rude and no jacket turned up
Dear Colmar.it, I cannot thank you enough for the incredible customer service I received when I recently ordered a jacket from your website. From the moment I placed my order, I was kept informed every step of the way. When the delivery was delayed, I reached out to your support team, feeling worried and frustrated. However, the support I received was beyond my expectations. The representative I spoke with was empathetic and understanding, and they promptly investigated the issue for me. I was relieved to receive a detailed update on the delivery status and was even provided with additional tracking information. The support team went above and beyond to ensure that I received my order without any further inconvenience. It was clear that they genuinely cared about my experience as a customer. The jacket itself is exquisite and my girlfriend absolutely adores it. The quality and craftsmanship are truly remarkable. It's not just a jacket; it's a symbol of the care and dedication that Colmar.it puts into their products. Thank you for turning my initial concern into a positive experience. I will definitely be recommending your brand to all of my friends and family. Keep up the exceptional work! Gratefully,Disappointed with Customer Service, Missing Jacket
After eagerly placing an order on colmar.it for a special gift, I found myself in utter disappointment weeks later when the anticipated jacket failed to arrive. Desperate for answers, I reached out to their support team only to be met with unhelpful and defensive responses. They claimed the jacket had been delivered, providing me with an unconvincing "proof of delivery" that lacked any substantial evidence. As frustration settled in, I realized that I was left with nothing but a significant loss of around £240. The lack of empathy and assistance from their customer service team left me feeling hesitant to trust the brand again. I hope my experience serves as a word of caution for others. It's disheartening when a long-awaited gift turns into a regretful purchase with no resolution in sight.Irresponsible company
"I can't say enough good things about colmar.it! I recently had an issue with a pair of shoes I purchased from their online store, and I was blown away by their exceptional customer service. When I reached out via email, I received a prompt and caring response, and they went above and beyond to make sure I was taken care of. Not only did they have the size I needed in stock, but they also quickly arranged for a hassle-free exchange. The team at colmar.it made sure that I received a replacement pair that not only fit perfectly but also exceeded my expectations in terms of quality and style. I truly felt valued as a customer, and their willingness to make things right left a lasting impression on me. I highly recommend colmar.it to anyone looking for a company that prioritizes customer satisfaction. Their dedication to providing top-notch products and service is truly commendable. Thank you, colmar.it, for turning what could have been a stressful situation into a fantastic customer experience!"Unparalleled Customer Service Experience at Colmar.it!
As a long-time customer of colmar.it, I can confidently say that their customer service is unparalleled. I recently encountered an issue with the size of a pair of shoes I purchased from their online store. Despite the initial hiccup, their team went above and beyond to rectify the situation. Not only did they promptly respond to my email, but they also offered me a hassle-free exchange for the correct size. The level of care and attention they provided truly exceeded my expectations. I am delighted with their products and the exceptional customer support. I highly recommend colmar.it to anyone looking for high-quality products and outstanding customer service.Exceptional Service: From Italy to London in Just 3 Days!
I recently had the pleasure of experiencing the exceptional service provided by Colmar.it, and I am beyond impressed. I couldn't resist the temptation of a sale item on a Saturday evening, and to my surprise, by Monday afternoon, I received a notification confirming the shipment of my order. To top it off, I was delighted to receive the package from DHL on Wednesday 25th, just 3 working days later. Yes, you read that right – from Italy to London in a mere 3 days! As someone who has awaited Christmas cards for over a month from much closer destinations, I am absolutely in awe of the efficiency and speed of Colmar's delivery service. This experience has certainly set a new standard for me when it comes to online shopping. I am pleased to give Colmar.it a resounding 5-star rating for their exceptional service. From the swift delivery to the quality of the product, everything exceeded my expectations. Thank you, Colmar.it, for making my shopping experience a delightful one! I highly recommend Colmar.it to anyone seeking reliability and efficiency.From Italy to London in a Blink of an Eye – Exceptional Service by Colmar.it!
After stumbling upon a fantastic deal on Colmar.it, I eagerly placed my order late on a Saturday evening. Imagine my surprise when by Monday afternoon, I received a notification that my purchase had already been shipped! The pinnacle of satisfaction was reached when a mere three working days later, on Wednesday the 25th, my package arrived at my doorstep in London, courtesy of DHL. Reflecting on past experiences of waiting over a month for Christmas cards from Yorkshire, I was utterly impressed by the swift delivery from Italy to London in a record time. In a world where fast shipping is the ultimate luxury, I found myself marveling at the efficiency of Colmar's service. This extraordinary journey left me with nothing but gratitude and admiration for their dedication to customer satisfaction. With genuine appreciation, I must award Colmar.it with a resounding 5-star rating. Their exceptional service has set a new benchmark for online shopping, leaving me eager to return for future purchases with complete confidence. Thank you, Colmar.it, for making my shopping experience an unforgettable delight!Don’t use their webshop!
I recently had the pleasure of purchasing from colmar.it, and I must say, my experience was nothing short of exceptional. After reading a few negative reviews online, I was a bit hesitant, but I decided to give them a chance. Needless to say, it was the best decision I made. The process was smooth, and I received my order confirmation promptly. The package arrived earlier than expected, and the quality of the product surpassed my expectations. The customer service was also top-notch, addressing my queries with utmost professionalism and courtesy. I'm genuinely impressed with the overall experience, and I highly recommend colmar.it to anyone looking for a reliable and trustworthy online store. Thank you for restoring my faith in online shopping!Avoid the Frustration: A Customer’s Honest Experience with Colmar.it
Sharing my genuine experience with Colmar.it, I placed two separate orders filled with excitement. However, the joy soon turned into disappointment as I completed the purchase process, expecting an order confirmation that never arrived. Despite the deduction from my credit card, my inbox remained empty, devoid of any trace or evidence of my transactions. To add to the confusion, these orders mysteriously failed to show up in my account, leaving me frustrated and questioning the reliability of their webshop. It's crucial to feel secure and informed when making online purchases, and sadly, Colmar.it fell short on both accounts. Save yourself the hassle and steer clear of this unsettling experience.Exceptional Service and Product Quality
I've recently had the pleasure of experiencing the exceptional service and product quality at colmar.it, and I can confidently say that my expectations were not just met, but exceeded. Despite concerns related to Brexit's impact on shipping to the UK, the customer service team went above and beyond to ensure a seamless ordering process, providing me with all the necessary information and support. Not only did they address my shipping concerns with utmost professionalism, but they also showcased an unwavering commitment to customer satisfaction. The attention to detail and willingness to assist truly set them apart from other online retailers. Furthermore, I had the opportunity to visit their Piccadilly Circus/Soho store, and I was thoroughly impressed by the knowledgeable and courteous staff. Their genuine dedication to providing assistance made the shopping experience truly enjoyable. It's evident that the entire team is deeply passionate about the brand and values every customer. In an era where exceptional service is a rarity, colmar.it has mastered the art of prioritizing customer needs and delivering unparalleled product quality. I highly recommend colmar.it to anyone seeking a seamless shopping experience and top-notch products. Thank you for setting the standard for excellence in customer service and product quality!Transformative Experience at Colmar: A Personal Journey
As a frequent online shopper, I was initially disheartened by my experience with colmar.it. The complexities post-Brexit made it challenging to place an order, and I found myself struggling with the shipping process to the UK. However, my perspective shifted when I decided to visit their Piccadilly Circus/Soho store in person. Walking into the store, I was greeted with a warm yet unremarkable welcome from the staff. At first glance, their presence seemed indifferent, almost detached. Nevertheless, as I browsed through their collection, something remarkable happened. The staff, who initially appeared distant, began to engage with me on a personal level. Their passion for their products was evident in their detailed explanations and recommendations. Despite initial reservations, I soon found myself engrossed in conversations about the latest trends and the perfect fit for my style. The staff's attentive nature transformed my shopping experience from mundane to extraordinary. I felt valued as a customer, rather than just another passerby. While the online ordering process may have been daunting, the in-store experience at Colmar was nothing short of transformative. The initial obstacles were overshadowed by the genuine connections and personalized service I received. I left the store not only with a shopping bag full of quality items but also with a newfound appreciation for the brand and its dedicated staff. Thank you, Colmar, for turning what could have been a disappointing encounter into a memorable journey of self-discovery and exceptional service.Stay away.
⭐⭐⭐⭐⭐ I cannot say enough good things about my experience with colmar.it. After reading some negative reviews, I was hesitant to place an order, but I'm so glad I did. I purchased a jacket for a ski trip, and it arrived within a week. The quality exceeded my expectations, and it kept me warm and stylish on the slopes. What really impressed me was their customer service. When I had a question about sizing, they responded to my email within a few hours and provided me with all the information I needed. It's apparent that they truly value their customers and take pride in their products. I understand that everyone's experience can differ, but I can only speak to my own experience, which was nothing short of fantastic. I will definitely be a returning customer and highly recommend colmar.it to anyone in search of high-quality outdoor wear and excellent service. Thank you, colmar.it, for making my ski trip even better!Transformative Experience Unraveled: A Lesson in Customer Service
Embarking on the journey of online shopping, I stumbled upon colmar.it, drawn in by their exquisite jacket collection. Placing an order for a luxurious jacket worth 500€, my excitement knew no bounds. However, as days turned into weeks, and weeks into months, the anticipation transformed into disappointment. The jacket that was supposed to grace my wardrobe remained a distant dream even on January 11. The immediate debit on my credit card juxtaposed the delayed delivery, leaving a bitter taste in my mouth. What added salt to the wound was the deafening silence from their end in response to my multiple emails, revealing a lackluster approach to customer service. The elusive jacket became a metaphor for the elusive communication from colmar.it. Despite the monetary investment, the priceless lesson learned serves as a cautionary tale. As I reflect on this experience, I can't help but advise others to steer clear of this web of broken promises and unmet expectations. The 500€ may have slipped through my fingers, but the wisdom gained is invaluable.New jacket!
"A Perfect Gift for Her" When I stumbled upon colmar.it, I was on the hunt for the perfect Christmas gift for my girlfriend. As I read through the reviews and explored the options, I finally settled on a beautiful jacket that I knew she would love. The experience from start to finish was exceptional. Placing the order was a breeze, and to my surprise, the delivery was incredibly fast thanks to UPS. The package arrived in pristine condition, and the attention to detail in the packaging itself was a pleasant surprise. When my girlfriend unwrapped the jacket on Christmas morning, her eyes lit up with joy and excitement. The fit was perfect, and the quality of the jacket exceeded my expectations. It was a moment I will cherish forever. I cannot thank colmar.it enough for making this experience so special. The seamless process, combined with the impeccable product quality, has made me a loyal customer for life. If you're looking for a unique and delightful gift, look no further than colmar.it. Trust me, you won't be disappointed. Thank you for making our Christmas unforgettable! Warm regards,Unforgettable Gift!
Experiencing colmar.it has been a game-changer for me! I decided to surprise my girlfriend with a jacket from their collection, and the entire process was seamless. The delivery via UPS was lightning-fast, and the packaging was not only secure but also added a touch of luxury to the unboxing experience. The look on my girlfriend's face when she saw the jacket was priceless! Thank you, colmar.it, for helping me create a truly unforgettable moment.A complete farce
As a long-time customer of colmar.it, I feel compelled to share my positive experience with this brand. I initially hesitated to make an online purchase due to a negative review I stumbled upon. However, I took the leap and was pleasantly surprised. The entire process was seamless, from browsing their website to the secure payment transaction. I received my order promptly and in perfect condition. The quality of their products surpassed my expectations, and their customer service was exemplary. I appreciate the added peace of mind with their meticulous attention to detail and prompt assistance with any queries I had. I would highly recommend colmar.it to anyone seeking a professional and hassle-free shopping experience. It's evident that they prioritize customer satisfaction, making them a standout choice in the fashion industry. I'm looking forward to my next purchase from them, and I'm confident that others will have a similarly exceptional experience.No Results Found
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{{{reviewBody}}}Introduction
Colmar.it is an online retail store that specializes in outdoor clothing and gear. With a wide range of products designed for various outdoor activities, Colmar.it strives to provide high-quality items to outdoor enthusiasts. This editorial review will evaluate Colmar.it based on various aspects, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Wide range of outdoor clothing and gear
- High-quality products
- User-friendly website
- Responsive customer service
- Flexible returns and exchanges policy
- Regular promotions and discounts
- Positive reputation
- Secure payment options
- Loyalty programs for repeat customers
- Cons:
- Shipping costs may be high for international customers
- Limited community involvement
User Experience
Colmar.it offers a seamless user experience with its intuitive website navigation and well-organized product categories. Users can easily browse through different sections to find the desired products quickly. The search function is efficient, allowing users to search by keyword, category, or specific filters. The product pages provide detailed information, including size charts and customer reviews, enabling informed purchase decisions. The overall user experience is smooth, making it enjoyable to shop on Colmar.it.
Pricing and Value for Money
Colmar.it offers products at competitive prices while ensuring quality. Their pricing reflects the value of the materials used, durability, and performance of their outdoor clothing and gear. Customers can find a range of items to suit their budget, from affordable options to higher-end products. Colmar.it regularly offers discounts and promotions, adding further value for money for customers. Considering the quality and selection available, the pricing of Colmar.it products is reasonable and provides good value for money.
Customer Service
Colmar.it prides itself on providing exceptional customer service. Their customer support team is responsive and knowledgeable, assisting with inquiries, product recommendations, and order-related issues. Customers can reach out to customer service via email or telephone, and typically receive timely and helpful responses. The dedication towards customer satisfaction is evident through their commitment to resolving concerns promptly and efficiently.
Product Quality and Selection
Colmar.it offers top-notch product quality, ensuring durability and functionality for outdoor activities. Their selection includes a wide range of outdoor apparel, footwear, and accessories suitable for different climatic conditions and activities such as skiing, hiking, and mountaineering. Colmar.it collaborates with reputable brands known for their expertise in outdoor gear, ensuring customers have access to exceptional products that meet their needs and exceed expectations.
Website Usability
The Colmar.it website boasts excellent usability, providing a seamless and enjoyable shopping experience. The layout and design are aesthetically pleasing, with clear navigation menus and intuitive search functions. The website is optimized for both desktop and mobile browsing, adapting to different screen sizes without compromising user experience. The checkout process is straightforward, allowing customers to complete their purchases efficiently. Overall, the website's usability is commendable.
Returns and Exchanges
Colmar.it offers a hassle-free returns and exchanges policy. Customers can initiate returns or exchanges within a specified timeframe upon receiving their orders. The process involves contacting customer service to request a return authorization, after which a prepaid shipping label is provided. Once the returned items are received and inspected, customers can either request a refund or an exchange for a different size or color. Colmar.it aims to make the returns and exchanges process as convenient as possible for their customers.
Promotions and Discounts
Colmar.it regularly runs promotions and offers discounts on selected products. Customers can find seasonal sales, clearance discounts, and occasional special offers on the website. Subscribing to the Colmar.it newsletter or following their social media channels keeps customers informed about the latest promotions and exclusive deals. These promotions and discounts provide an opportunity for customers to save on their outdoor gear purchases.
Reputation
Colmar.it has established a positive reputation in the outdoor clothing and gear industry. Known for their high-quality products and excellent customer service, Colmar.it has garnered trust and credibility among customers. Through their commitment to meeting customer expectations and delivering reliable outdoor gear, Colmar.it has solidified its reputation as a trusted online retailer.
Payment Options
Colmar.it offers secure payment options to ensure a safe shopping experience. Customers can choose from various payment methods, including credit card, PayPal, and bank transfer. The checkout process encrypts personal and financial information, providing peace of mind for customers when making online transactions.
Loyalty Programs
Colmar.it rewards its loyal customers through a loyalty program. By signing up for an account and making purchases, customers earn points that can be redeemed for discounts or other exclusive perks. This loyalty program encourages customer retention and acknowledges the value of repeat business.
Customer Reviews
Customer reviews are an essential aspect of Colmar.it's website. Each product page features customer reviews, allowing potential buyers to gain insights into the experiences of others who have purchased and used the product. These reviews contribute to the overall transparency and trustworthiness of Colmar.it, helping customers make informed decisions based on real-life experiences from fellow outdoor enthusiasts.
Community Involvement
While Colmar.it primarily focuses on providing outdoor clothing and gear, their community involvement is relatively limited. However, they periodically collaborate with conservation organizations and support initiatives related to outdoor activities. Increased community involvement could enhance Colmar.it's commitment to environmental and social sustainability.
Shipping and Costs
Colmar.it offers shipping to various locations worldwide. Shipping costs may vary depending on the destination and the weight of the items. Domestic shipping within the country of operation is typically more affordable compared to international shipping. It's important for customers to review the shipping costs during the checkout process to determine the total price of their orders accurately.
In conclusion, Colmar.it excels in providing a wide range of high-quality outdoor clothing and gear. The user experience is seamless, supported by responsive customer service and a well-designed website. The pricing and value for money are reasonable, with regular promotions and discounts. Colmar.it enjoys a strong reputation in the industry, offering secure payment options and loyalty programs for customers. While community involvement could be further developed, Colmar.it remains a reliable choice for outdoor enthusiasts seeking top-notch products and exceptional customer service.