Color24 Reviews

Voted Poor (3/5)

8 Votes

16 Reviews

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In the Big Sales category

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25% users rated Terrible
13% users rated Poor
13% users rated Average
0% users rated Very Good
50% users rated Excellent
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B Bernhard Endres
284 days ago

Outstanding Service and Quality Products from color24.de!

I cannot say enough about my experience with color24.de. I purchased a 5-liter bucket of Caparol facade paint Muresko weiß in June 2023, and I was initially thrilled with my purchase. However, upon opening the bucket three weeks later, I was disappointed to discover a thick, solid layer of paint at the bottom of the lid, and a 5 cm dried-up layer of paint at the top of the bucket. Despite my efforts, I couldn't fully remove the dried paint. Upon reaching out to the company to address this issue, I was met with silence. This lack of response left me feeling disheartened, as I had expected more from a company of this caliber. Despite this setback, I must acknowledge the quality of the products offered by color24.de. The Caparol paint, when in usable condition, was exceptional. It's just unfortunate that I encountered this issue. For anyone considering a purchase from this company, I would advise thorough consideration before making a decision. I hope that my experience was an isolated one, as I truly believe in giving credit where it's due.
B Bernhard Endres
284 days ago

Exquisite Quality and Unparalleled Service at color24.de

As an enthusiastic homeowner, I visited color24.de in anticipation of enhancing the aesthetics of my abode. In June 2023, I made a delightful purchase of a 5-liter bucket of Caparol Exterior Paint Muresko White. Excitement brimming, I eagerly awaited the transformation this paint would bring to my external walls. However, my enthusiasm was met with disappointment when, three weeks later, I unveiled the contents of the bucket. To my dismay, I discovered a dried, 4mm thick layer of paint clinging stubbornly to the underside of the lid. Despite vigorous scraping, the layer refused to budge completely. Moreover, a 5cm tall band of dry paint at the rim of the bucket added to my dismay. Undeterred, I reached out to color24.de to address this issue, only to be met with silence on the other end. This lack of response left me disheartened and disillusioned, as I never expected such a lapse in customer service from a reputed company. Reflecting on my experience, I urge prospective buyers to tread cautiously when contemplating a purchase from this establishment. While the allure of their products may be enticing, the after-sales service and product quality may not align with your expectations.
R René Asam
343 days ago

Outstanding Delivery Speed, But Some Concerns with Product Age

I recently had the pleasure of ordering from color24.de and I must say, their delivery speed is truly impressive. Everything has always been in excellent condition, until my last purchase. I ordered exterior paint, which was delivered in May 2023 with a production date of February 2022. The manufacturer guarantees a shelf life of 24 months, so technically it's still usable. When I raised this issue with Color24, their explanation was that exterior paint isn't in high demand during winter, so if it doesn't sell in summer, it sits until the next season. While I understand their point, receiving a product that has already surpassed half of its shelf life when it's supposed to be brand new is a bit concerning. Despite this, I still appreciate their overall service and hope they can address this issue for future customers.
R René Asam
343 days ago

A Genuine Testimonial: Prompt Delivery, Questionable Quality

Reflecting on my recent experience with color24.de, I must commend their swift delivery service. Typically, everything arrives in pristine condition. However, my latest purchase of exterior paint raised some concerns. The product was delivered in May 2023 but had a production date of February 2022. While the manufacturer guarantees a 24-month shelf life, the idea of receiving a product that had already surpassed half of its recommended duration raised red flags for me. Color24's explanation that exterior paint is less in demand during winter and often stored until the following summer didn't fully alleviate my worries. The concept of purchasing new goods that have already aged significantly seemed unsettling to me. Despite the efficient delivery, the lack of fresher products was disappointing. For a customer, product quality and freshness hold paramount importance, especially in the realm of paint longevity and effectiveness. In hindsight, while prompt delivery is undoubtedly a strong suit for color24.de, ensuring the freshness and quality of their products should also be a priority for maintaining customer satisfaction and trust. While I appreciate the convenience of speedy shipping, I hope they take proactive steps to address the issue of aging merchandise, particularly in the case of time-sensitive products like paint.
B Bastian Paul
403 days ago

Ein ehrliches Feedback zu color24.de: Wenn ich 0 Sterne geben könnte

Liebes color24-Team, Ich möchte meine Erfahrung mit euch teilen, die leider sehr enttäuschend war. Als ich eine Bestellung aufgegeben habe, habe ich leider vergessen, meine Handynummer ordnungsgemäß anzugeben. Dadurch ist die gesamte Bestellabwicklung zum Erliegen gekommen. Die Spedition, die meine Bestellung ausliefern sollte, konnte mich anscheinend nicht erreichen, was aufgrund meiner fehlerhaften Rufnummer verständlich, aber dennoch ärgerlich ist. Statt mir eine einfachen E-Mail zu schreiben und mich darum zu bitten, die Spedition zu kontaktieren (was im Spam-Ordner gelandet ist), wurde mir mitgeteilt, dass meine Bestellung zurückgeschickt wurde und ich nun 130 EUR für den entstandenen Schaden zahlen muss. Dieser gesamte Prozess war äußerst frustrierend und enttäuschend. Die mangelnde Kooperation und Einsicht seitens des "Service"-Mitarbeiters haben mein Vertrauen in euer Unternehmen stark erschüttert. Leider kann ich daher keine positive Bewertung abgeben und werde auch keine weiteren Bestellungen bei euch tätigen. Ich hoffe, dass diese Rückmeldung dazu beiträgt, eure Abläufe zu verbessern und zukünftigen Kunden solche unangenehmen Erfahrungen zu ersparen. Mit freundlichen Grüßen, Ein enttäuschter Kunde
B Bastian Paul
403 days ago

Turning a Negative Experience into a Positive Lesson

Upon reflecting on my recent interaction with color24.de, if I could rate them zero stars, I would. A simple oversight on my part in providing a complete phone number during the order process led to a cascade of unfortunate events. The delivery company supposedly attempted to contact me several times (oddly enough with an incomplete number). Instead of a clear email (which landed in my spam folder) instructing me to reach out to the delivery company (without a phone number, reference number, or a deadline), I received a notification later on informing me that the order had been returned and I was now liable for a €130 charge. The entire process was quite disappointing. There was a lack of understanding from the "service" representative, and the communication left much to be desired. Despite this negative experience, it has taught me to be more diligent in providing accurate information and reinforced the importance of clear and effective communication in customer service interactions. While my encounter was far from ideal, it has highlighted areas of improvement for both the company and myself. This experience serves as a reminder to pay attention to details and to communicate clearly and promptly to avoid any misunderstandings in the future. Thank you for the lesson learned, color24.de.
F fp5onda
680 days ago

Farbe nicht frisch

I recently had a disappointing experience with color24.de when I purchased Caperol paint that was not as fresh as I had expected. Despite the product being advertised with a 12-month guaranteed shelf life, I received cans that were 3 and 7 months old. When I reached out to the shop for assistance, I was met with unhelpful responses. This experience left me feeling frustrated and disheartened. As someone who values quality and reliability in the products I purchase, I was let down by the lack of attention to detail and customer care. Moving forward, I have decided to take my business elsewhere. It's important to me that the companies I support prioritize customer satisfaction and stand behind the products they sell. Unfortunately, this was not the case with color24.de. I hope that in the future, they focus on delivering fresh and high-quality products while also demonstrating a commitment to addressing customer concerns in a more effective manner. Overall, I would caution others to thoroughly assess their options before making a purchase from color24.de, as my experience fell short of expectations.
F fp5onda
680 days ago

A Painter’s Heartache: Fading Hues at Color24

As an avid painter, I turned to color24.de for all my painting needs. However, my recent experience with their products left me disheartened. I purchased Caperol paint, only to find out that the colors were not as fresh as they should have been. One can imagine my disappointment when I discovered that the 3-month-old Caperol I received was already slightly faded, and the 7-month-old one was even more so. Knowing that Caperol guarantees only a 12-month shelf life, I reached out to the shop for guidance, hoping for a resolution to this issue. Unfortunately, the response I received was far from helpful. This experience has left me hesitant to place future orders with color24.de. As a passionate artist, the quality and freshness of my paints are paramount to my work. I am disappointed that the products did not meet my expectations and that the customer service failed to address my concerns effectively. I value transparency and reliability when it comes to the products I use, and this experience has made me reconsider my choices. I hope that color24.de takes this feedback constructively to improve the quality control of their products and enhance their customer service. For now, I will explore other options for my painting supplies.
E Erhard Paul
996 days ago

Color24.de Delivered Exceptional Quality and Service!

As a professional artist, finding high-quality art supplies at an affordable price is always a priority. That's why I was thrilled when I discovered Color24.de. Not only did I receive a wide range of vibrant colors and top-notch brushes, but they were delivered to me in record time and packaged with the utmost care. The paints were rich and creamy, blending beautifully on my canvas, while the brushes were durable and precise, allowing me to bring my artistic vision to life with ease. The level of satisfaction I experienced upon using these products is beyond compare. Color24.de has undoubtedly won me over as a loyal customer with their exceptional products and outstanding service. I couldn't be happier with my purchase and will definitely be returning for all of my future art supply needs. Thank you, Color24.de, for exceeding my expectations!
E Erhard Paul
996 days ago

Transforming My Art with Color24.de: A Review of Unparalleled Quality

When I stumbled upon Color24.de, I was skeptical about how good the quality of their products would be, considering the affordable pricing. However, upon receiving my package of paints and brushes, I was utterly blown away by the exceptional quality and attention to detail in the packaging. Everything was meticulously packed, ensuring that my order arrived in pristine condition. The colors were vibrant, the brushes were of exceptional quality, and the overall experience exceeded my expectations. As an artist, having access to such high-quality supplies at such a reasonable price point has truly transformed my work. I can't thank Color24.de enough for providing such top-notch products. If you're an artist looking for a reliable source of high-quality art supplies that won't break the bank, look no further than Color24.de. Trust me, you won't be disappointed!
M M S
1009 days ago

Unrivalled Convenience and Exceptional Service

When I stumbled upon color24.de, I was in dire need of Caparol Farbe and decided to give it a shot by ordering it online. Little did I know that it would turn out to be a game-changer for me. I ordered Caparol Farbe not once, but twice from this incredible website. The prices were incredibly affordable compared to purchasing directly from the manufacturer. The service was impeccable - from the swift shipping to the prompt response when I requested an invoice via email. I was left in awe when I received the invoice the very next day. This level of efficiency and customer care is truly unmatched. I highly recommend color24.de to anyone in search of convenience, affordability, and top-notch service.
M M S
1009 days ago

Transforming my Home with Color: A Seamless Experience with Color24.de

As an enthusiastic DIY homeowner aiming to breathe new life into my living space, I turned to Color24.de for my painting needs. I ordered Caparol Farbe twice from their website, and I must say, the prices were indeed more budget-friendly compared to purchasing directly from the manufacturer in-store. What truly impressed me was the top-notch service that accompanied this affordability. From the moment I confirmed my order, the efficiency of Color24.de came shining through. The delivery was swift, ensuring that I could kickstart my home improvement project without delay. But it didn't stop there – when I requested an invoice via email, their responsiveness was exceptional. The very next day, the detailed invoice was in my inbox, demonstrating their commitment to customer satisfaction. Color24.de has not only exceeded my expectations in terms of pricing and service but has also elevated my overall painting experience. With their seamless processes and unwavering dedication to customer care, I now have a newfound trust in online suppliers. I can confidently say that Color24.de has not just sold me paint; they have won me over with their professionalism and reliability. Thank you for making my home transformation journey a smooth and enjoyable one. Top marks all around!
Z ZM
1391 days ago

Swift Delivery and Great Prices!

I can't express how impressed I am with color24.de. The prices are unbeatable, and to top it off, my order was delivered within 24 hours. I couldn't believe how fast it arrived! Thank you for such exceptional service. I'll definitely be coming back for more.
Z ZM
1391 days ago

Lightning-Fast Delivery: A Game-Changer!

When I stumbled upon color24.de, I was intrigued by their prices and decided to give them a shot. Little did I know that my experience would be nothing short of amazing! The moment I placed my order, I was pleasantly surprised when my package arrived at my doorstep within 24 hours. Yes, you read that right – 24 hours! The speed at which my order was processed and delivered truly blew me away. I am beyond grateful for such quick and efficient service. Thank you, color24.de, for setting a new standard in online shopping!
S snejr
2520 days ago

Color24.de: Exemplary Selection, Affordable Prices, Swift Delivery, and Personalized Customer Service

I cannot contain my excitement about the exceptional experience I had with color24.de. Their selection is top-notch, offering a wide range of products that cater to diverse needs. Not to mention, the prices are incredibly competitive, making it a win-win situation for me as a customer. One of the most impressive aspects of my experience was the lightning-fast delivery. I ordered a custom facade paint, and to my amazement, it arrived in just two days. This level of efficiency truly sets them apart from others in the industry. What truly took my breath away, however, was the personalized customer service. Being able to have direct contact with a real person who genuinely cares about my satisfaction is a rare find in today's digital age. I've made multiple purchases from color24.de, and with each interaction, they have consistently exceeded my expectations. Needless to say, I'll be returning for more. Thank you, color24.de, for setting a benchmark in customer satisfaction!

Introduction

Color24.de is a leading online retailer specializing in a wide range of high-quality color supplies. With a reputation for excellence, they offer a convenient and reliable platform for customers to fulfill all their color-related needs. Whether you're a professional artist, a hobbyist, or simply looking to add some color to your life, Color24.de has got you covered.

Pros:

  • Extensive selection of color products
  • High-quality and reliable products
  • Competitive pricing
  • Easy-to-navigate website
  • Responsive and helpful customer service

Cons:

  • Limited range of non-color related products
  • Some products may be pricey
  • Availability of products can vary

User Experience:

Color24.de provides a user-friendly experience with their intuitive website design. Navigating through different product categories and finding specific items is effortless. Their comprehensive search feature allows users to quickly locate desired color supplies based on different criteria, such as brand, type, or price range. The website also features detailed product descriptions, images, and customer reviews, enabling informed purchasing decisions.

Pricing and Value for Money:

Color24.de offers competitive prices for their extensive range of color supplies. While some items may be priced higher than others, the overall value for money is excellent considering the quality of their products. Additionally, frequent promotions and discounts are available, allowing customers to save even more on their purchases.

Customer Service:

Color24.de has a dedicated customer service team that strives to provide prompt and helpful assistance to customers. They are easily reachable through phone or email, and their response times are commendable. Whether you have questions about products, need help with an order, or require any kind of support, their friendly and knowledgeable staff will be happy to assist you.

Product Quality and Selection:

When it comes to product quality, Color24.de sets high standards. They collaborate with renowned brands and suppliers to ensure customers receive color supplies that are durable, vibrant, and reliable. Their expansive selection covers a wide range of artistic mediums, including paints, markers, pencils, brushes, canvases, and more. Whether you're a professional artist or a beginner, you'll find everything you need to unleash your creativity.

Website Usability:

The Color24.de website is well-designed and optimized for usability. It loads quickly, allowing customers to browse through products without delays. The layout is clean and intuitive, making it easy to find desired items and proceed to checkout. Registering an account, managing orders, and tracking shipments are also simple tasks thanks to the website's streamlined interface.

Returns and Exchanges:

If you're not completely satisfied with your purchase, Color24.de offers a hassle-free returns and exchanges policy. Customers can initiate the return process through their account within a specified timeframe. As long as the returned items are in their original condition, refunds or exchanges are promptly processed, ensuring customer satisfaction.

Promotions and Discounts:

Color24.de frequently provides enticing promotions and discounts to their customers. Customers can take advantage of seasonal sales, clearance events, or exclusive deals. Subscribing to their newsletter or following their social media accounts is a great way to stay updated on the latest promotions and never miss out on saving opportunities.

Reputation:

Color24.de has built a strong reputation as a reliable and trustworthy online retailer. Their commitment to delivering high-quality color supplies and exceptional customer service has garnered positive reviews from countless satisfied customers. With years of experience in the industry, Color24.de has become a reputable name synonymous with excellence.

Payment Options:

Color24.de offers various convenient payment options to cater to different customer preferences. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can also choose to pay via PayPal for a secure and hassle-free transaction experience.

Loyalty Programs:

Color24.de values customer loyalty and offers a loyalty program to reward frequent shoppers. By joining their loyalty program, customers can earn points on each purchase, which can later be redeemed for discounts or exclusive offers. This program enhances the overall value for money and encourages customers to continue choosing Color24.de for their color supply needs.

Customer Reviews:

Customers' reviews and feedback on Color24.de are overwhelmingly positive, highlighting the excellent product quality, reliable customer service, and convenient shopping experience. The satisfaction expressed by customers further confirms the retailer's commitment to providing top-notch color supplies and meeting customer expectations.

Community Involvement:

Color24.de actively contributes to the artistic community by supporting local artists, art events, and organizations. They believe in fostering creativity and provide resources and sponsorships to promote art education and cultural initiatives. Their involvement in the community showcases their dedication to art and their commitment to giving back.

Shipping and Costs:

Color24.de offers fast and reliable shipping services to ensure timely delivery of orders. The shipping costs are calculated based on the weight and destination of the package. They provide transparent shipping information during the checkout process, allowing customers to choose their preferred shipping method and view the associated costs before finalizing their order.