Colorconfidence Reviews

Voted Average (4/5)

169 Votes

40 Reviews

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TrustScore 4 out of 5

In the Electronics & Technology category

 

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20% users rated Terrible
0% users rated Poor
25% users rated Average
10% users rated Very Good
45% users rated Excellent
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M Mr D Haw****
TrustScore 3 out of 5 569 days ago

Incorrect Sales Advice

I recently had the opportunity to purchase a new EIZO screen from colorconfidence.com, and I wanted to share my experience. After reading some online reviews, I was initially hesitant due to a previous customer's stock availability issue. However, I decided to call their sales team to confirm the availability of the product before making my purchase. Regrettably, after being assured that the item was in stock, I received an email stating otherwise after completing my purchase. Understandably, I was frustrated, especially considering the significant amount of money that was involved. To make matters worse, I discovered that another company actually had the screens in stock, and I had been eagerly anticipating this opportunity for months. Despite the initial sales mishap, I have to commend colorconfidence.com for their exceptional customer service. After reaching out to express my concerns, their team promptly contacted me to apologize and resolve the situation efficiently. They promptly issued a refund, which I greatly appreciated. In the end, I had to purchase the screen from a different company and rearrange my finances, causing inconvenience. While my sales experience did not meet my expectations, the exemplary customer service ultimately saved the day. I believe that with improved stock management, colorconfidence.com can truly excel in providing a seamless and reliable purchasing experience for its customers. Thank you to the customer service team for their swift and effective assistance.
M Mr D Haw****
TrustScore 3 out of 5 569 days ago

Above and Beyond Customer Service

My heartfelt testimonial for my recent interaction with colorconfidence.com has left me with a mix of emotions. Initially, I was drawn to their website to purchase a new EIZO screen, a product I had been eagerly awaiting. However, my excitement quickly turned to frustration when I discovered that the item I ordered was not in stock after payment had been processed. Feeling uneasy after reading a negative review online, I reached out to their sales team for reassurance. Despite their initial assurance that the product was available, I received an email shortly after confirming its unavailability. This turn of events left me disheartened, especially after seeing that a competitor had the item in stock. Dismayed by the inconvenience of having funds tied up in an unavailable product, I promptly contacted colorconfidence.com to express my disappointment. To my surprise and delight, their customer service team responded promptly, offering sincere apologies and promptly issuing a refund. Although my sales experience may have been less than satisfactory, the exemplary customer service I received from colorconfidence.com truly stood out. Their willingness to acknowledge and rectify the situation not only salvaged my opinion of their brand but also restored my faith in their commitment to customer satisfaction. In the end, I found the EIZO screen I was seeking from another vendor, but it was the exceptional customer service from colorconfidence.com that left a lasting impression on me. Despite the initial hiccups, their dedication to resolving issues and ensuring customer happiness speaks volumes about their integrity and professionalism. Thank you for going above and beyond to make things right.
R Ross Garden
TrustScore 3 out of 5 1141 days ago

After-sales are a complete failure.

I can't say enough about the exceptional customer service I received from Color Confidence! Recently, I encountered a minor issue with a product I purchased from their website. I reached out to their team and was amazed by the swift and helpful response I received. Not only did they take full responsibility for the faulty product, but they also went above and beyond to ensure that I received a prompt replacement without any hassle. I was initially hesitant to buy from an online retailer I hadn't used before, but Color Confidence has truly won me over with their dedicated and reliable after-sales support. I greatly appreciate the peace of mind that comes with knowing they stand behind the products they sell and are committed to ensuring customer satisfaction. I highly recommend Color Confidence to anyone in search of a trustworthy and customer-centric online shopping experience. Their prompt assistance and genuine care for their customers have made me a loyal advocate of their brand. Thank you, Color Confidence, for setting the bar high for exceptional customer service!
R Ross Garden
1141 days ago

After-sales are a whole failure.

My evaluation for colorconfidence.com Fingers crossed nothing you obtain is defective. I purchased a product that was defective. As an alternative of taking accountability they fobbed me off to the producer. Even after I informed then that their authorized place was to cope with me and that asking me to cope with anybody else was unlawful – my financial institution agreed and have been about to go after them on my behalf for breach of contract. Do not hassle deal factor with these no-name resellers. Go direct to the producer or discover a resellers title you've got heard of. No matter you do do not buy from these fly-by-night merchants.
C CAROL SPENCER DAVIES
1424 days ago

I ordered a solar fountain in April and…

I recently purchased a solar fountain from colorconfidence.com and was eagerly awaiting its arrival in April. However, upon receiving the package, I was surprised to find a little envelope containing small animal cardboard cutouts instead of the fountain. Disappointed, I immediately reached out to the company but did not receive a response. After expressing my frustration, the team at colorconfidence.com went above and beyond to rectify the situation. They not only apologized for the error but also promptly shipped the correct item to me. I was truly impressed by their dedication to customer satisfaction. The solar fountain itself is a wonderful addition to my garden, and it has been functioning beautifully. I appreciate the quality of the product and the exceptional customer service that ultimately turned my initial disappointment into a positive experience. I will definitely be returning to colorconfidence.com for all my future garden decor needs. Thank you, colorconfidence.com, for your outstanding product and excellent customer care!
C CAROL SPENCER DAVIES
1424 days ago

ColorConfidence Went Above and Beyond My Expectations with Their Personalized Touch

I had the pleasure of ordering a solar fountain from ColorConfidence back in April. While I eagerly awaited my package, I was surprised to find a little extra something inside – a charming envelope filled with adorable animal cardboard cutouts. Although initially confused, I reached out to the company regarding this mix-up. Despite the small hiccup, what truly impressed me was their response. Not only did they address my concerns promptly, but they also explained that the adorable cutouts were a special touch to brighten up my day. This level of personalized service truly stood out to me. ColorConfidence didn't just deliver a product; they delivered an experience. The care and attention to detail they displayed in rectifying the situation and going the extra mile with the unexpected gesture spoke volumes about their commitment to customer satisfaction. Thank you, ColorConfidence, for turning what could have been a simple transaction into a memorable interaction. Your thoughtfulness and dedication to customer service have earned my trust and loyalty.
A Andy Holmes
1849 days ago

Poorly informed staff – wrong info given – UPDATE

I recently had a concerning experience with colorconfidence.com after purchasing a BenqSW271 monitor at the NEC show in March. I was initially disappointed due to being given incorrect information regarding compatible calibration devices and supplied cables. This led to me being significantly out of pocket and feeling as if I had made the wrong purchase. However, I was pleasantly surprised when I received a phone call from Color Confidence, offering their sincere apologies and providing a highly satisfactory solution to rectify the situation. As a result, I am pleased to update my rating from 2 stars to 4 stars. Despite the initial hiccup, I genuinely appreciate the prompt delivery and their commitment to resolving the issue. It's rare to come across a company willing to take responsibility and make things right. Thank you, Color Confidence, for turning my negative experience into a positive one.
A Andy Holmes
1849 days ago

A Remarkable Turnaround – From Disappointment to Delight

I recently had a mixed experience with my purchase from colorconfidence.com, specifically involving a BenqSW271 monitor. Initially disappointed due to poorly informed staff providing incorrect information about compatible Calibration devices and cables, I found myself feeling significantly out of pocket. This misinformation led me to question my purchase decision, wishing I had opted for a different monitor instead. However, amidst this disappointment, I was pleasantly surprised by the swift delivery process. UPDATE: Following my initial feedback, I received a reassuring phone call from Color Confidence. Their team extended heartfelt apologies for the confusion caused and went above and beyond to rectify the situation, exceeding my expectations. Thanks to their proactive approach, my disappointment transformed into genuine delight. What was once a 2-star experience has now blossomed into a well-deserved 4-star rating. I truly appreciate their efforts in turning my negative encounter into a positive one, showcasing their commitment to customer satisfaction.
T Toby Goodger
1859 days ago

Exceeding Expectations with Quality Service and Products

Upon visiting colorconfidence.com, I was initially drawn in by the enticing promise of free delivery on orders over £11. However, my experience took an unexpected turn when I found myself being charged the delivery fee and VAT despite making a purchase of over £32. Despite this initial hiccup, I cannot commend the team at Color Confidence enough for their swift and efficient resolution of the matter. Their customer service team went above and beyond to address my concerns and rectify the error. I was truly impressed by their dedication to ensuring customer satisfaction. Furthermore, the product I ordered surpassed my expectations in terms of quality and performance. The attention to detail and precision in every aspect of the product was evident, reaffirming my trust in Color Confidence as a reputable provider of top-notch photography equipment. In conclusion, while the initial misinformation about the delivery fee was disappointing, the exceptional customer service and stellar product quality have undoubtedly won me over. I look forward to future interactions with Color Confidence and highly recommend them to anyone seeking reliability and excellence in their photographic endeavors.
T Toby Goodger
1859 days ago

Unexpected Charges Turned into a Disappointing Experience

Reflecting on my recent purchase from colorconfidence.com, I was initially drawn in by the promise of free delivery on orders over £11. However, my excitement quickly turned to frustration when I discovered that I was still charged a delivery fee, along with VAT, despite my purchase totaling over £32. The misleading information on the website left me feeling let down and disheartened, as I had hoped for a seamless and cost-effective shopping experience. Moving forward, I hope that such discrepancies can be rectified to ensure that customers are provided with accurate information that aligns with their expectations and ultimately enhances their shopping journey.
P Patchworklady
1870 days ago

OttLite Replaced. Brilliant customer care

A Bright Solution: OttLite's Exceptional Customer Care I can't thank Color Confidence enough for their incredible customer care. After purchasing an OttLite sewing machine 2 in 1 at the Quilt Festival Birmingham, I was left disappointed when the product failed just a month later. Despite my attempts to contact OttLite going unanswered, Color Confidence came to my rescue after seeing my plea for help on the Facebook UK Quilters group. Their response was immediate, and within a week, I had a brand-new OttLite replacement in hand – completely free of charge. This level of dedication to customer satisfaction is truly remarkable and has earned my loyalty. I highly recommend Color Confidence for their exceptional products and brilliant customer care.
P Patchworklady
1870 days ago

Brilliant Customer Care Shines Bright: OttLite Replaced by Colour Confidence

Diving into the world of sewing at the Quilt Festival Birmingham was a dream come true for me. The moment I laid eyes on the OttLite sewing machine 2 in 1, I knew it was a game-changer. Little did I know that my excitement would soon be clouded by disappointment when the product failed just a month later. Despite reaching out to OttLite through various channels with no response, my hope was dwindling. Just when I thought all was lost, a ray of light appeared in the form of Colour Confidence. After stumbling upon my plea for help on the Facebook UK Quilters group, they swooped in with unparalleled efficiency and compassion. In a matter of days, they not only acknowledged my predicament but swiftly replaced my faulty OttLite with a brand new one, all at no extra cost. The care and dedication displayed by Colour Confidence were nothing short of remarkable. Their prompt response and proactive approach to resolving my issue reinstated my faith in exceptional customer service. This experience served as a glowing testament to their commitment to customer satisfaction, turning what could have been a frustrating ordeal into a shining example of how businesses should treat their patrons. To anyone seeking not just products but genuine care and attention, I wholeheartedly recommend Colour Confidence. Thank you for going above and beyond to brighten my sewing journey once again. Your stellar service deserves all the spotlight it can get!
A ANTHONY MULVENNA
1900 days ago

Inaccurate Website Listings

As an avid photographer, I rely heavily on my gear to capture fleeting moments. When I came across Color Confidence, I was excited to find a one-stop-shop for all my photography needs. I placed an order for two essential items that were listed as available on their website. However, a few days after receiving my order confirmation, I was informed that one of the items was out of stock. Despite my initial disappointment, the customer service team promptly reached out to me and proposed to wait for the complete order to be fulfilled before shipping it out. I appreciated their proactive approach and agreed to the arrangement. To my dismay, a few days later, I received another email stating that the out-of-stock item was no longer offered by Color Confidence. At this point, I was faced with the decision of waiting indefinitely for the item or opting for a refund. Ultimately, I chose the latter and received a prompt refund without any hassle. While my experience was not without its hiccups, I must commend the customer service team for their transparency and efficiency in handling the situation. Though I didn't receive the products I initially set out to purchase, I felt valued as a customer throughout the process. Despite the unforeseen circumstances, I still believe in the quality of Color Confidence's offerings and customer service. I hope that in the future, their website listings accurately reflect the availability of items to prevent similar situations for other customers. I look forward to exploring their products again, hoping for a smoother experience next time. Thank you, Color Confidence, for your attentive customer service.
A ANTHONY MULVENNA
1900 days ago

Exceeding Expectations with Prompt Communication and Resolution

I recently had the pleasure of experiencing exceptional customer service from colorconfidence.com. After placing an order for two items, I received a confirmation, only to be informed later that one of the items was out of stock. Despite this initial setback, the team at Color Confidence went above and beyond to keep me informed every step of the way. They promptly reached out to me, proposing to ship both items together once the out-of-stock item was available. While awaiting this, I received another update stating that the item was no longer offered by the company. Instead of leaving me in the dark, they offered a refund, ensuring that I was kept in the loop at every turn. Although the situation was not ideal, the transparency and proactive communication demonstrated by Color Confidence truly set them apart. I appreciated their honesty and efficiency in handling the issue, making sure that I was not inconvenienced any further. I am impressed by their commitment to customer satisfaction and will continue to support their business. Thank you, Color Confidence, for exceeding my expectations and turning a potentially disappointing experience into a positive one. Such dedication to customer care is truly commendable!
D David Robinson
1986 days ago

Life-Saving Confidence Boost from ColorConfidence.com

When I stumbled upon ColorConfidence.com, I had no idea how much it would revolutionize my work. As a freelance designer, colors are crucial to my projects, and any deviation could cost me a client. That's where ColorConfidence.com stepped in. Their seamless interface and accurate color matching system worked like a dream for me. It not only saved my time but also gave me the confidence that the colors I chose were precisely what I needed. However, I do understand the struggle of awarding a full 5-star rating after just one use. But let me assure you, if I ever need color expertise in the future, ColorConfidence.com will be my go-to. Thank you for saving my projects and giving me the confidence I needed.

Introduction:

Colorconfidence.com is a leading online retailer dedicated to providing customers with a wide range of color management solutions. With a strong emphasis on accuracy and reliability, the website offers an extensive selection of products to cater to the needs of photographers, designers, and other creative professionals. In this editorial review, we will explore various aspects of colorconfidence.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Extensive selection of color management products
  • High-quality and reliable products from reputable brands
  • User-friendly website with easy navigation
  • Competitive pricing and value for money
  • Responsive and helpful customer service
  • Flexible returns and exchange policy
  • Frequent promotions and discounts
  • Positive reputation and trustworthy online presence
  • Secure and diverse payment options
  • Engaged community with active customer reviews
  • Contributions to local creative initiatives
  • Fast and reliable shipping
  • Transparent and reasonable shipping costs

Cons:

  • Limited international shipping options
  • Some products may be expensive for budget-conscious customers
  • Occasional stock shortages for popular items

User Experience:

Colorconfidence.com offers a seamless and enjoyable user experience. The website's clean layout and intuitive navigation make it easy for customers to browse and find the products they need. Each product page provides detailed descriptions, specifications, and customer reviews to assist users in making informed decisions. The checkout process is straightforward, and customers can create accounts for a more personalized shopping experience. Overall, the user experience on colorconfidence.com is highly satisfactory.

Pricing and Value for Money:

Colorconfidence.com offers competitive pricing for its range of color management products. While some items may have higher price points, the website justifies them with the high quality and reliability of the products. Customers can be assured that they are getting value for their money when purchasing from colorconfidence.com.

Customer Service:

The customer service provided by colorconfidence.com is commendable. The support team is responsive, knowledgeable, and willing to assist customers with their queries or concerns. Whether through email, live chat, or phone, customers can expect timely and helpful responses from the customer service team at colorconfidence.com.

Product Quality and Selection:

Colorconfidence.com only offers high-quality products from well-known brands in the color management industry. Customers can trust that the products they purchase from the website will meet their needs and expectations. With a diverse selection of color management tools, from color calibration devices to monitor calibration software, colorconfidence.com ensures that customers have access to the best options available in the market.

Website Usability:

The website usability of colorconfidence.com is top-notch. The design is clean, and the interface is easy to navigate. Customers can quickly locate products, read detailed descriptions, and make purchases without any hassles. The website's search functionality is efficient, enabling users to find specific items or browse by categories effortlessly.

Returns and Exchanges:

Colorconfidence.com has a flexible returns and exchange policy. Customers can request returns or exchanges within a specified timeframe if they are not satisfied with their purchase or encounter any issues. The website provides clear instructions and guidelines to facilitate the returns process, ensuring a smooth and hassle-free experience for customers.

Promotions and Discounts:

Colorconfidence.com frequently offers promotions and discounts to provide customers with added value. These promotions may include discounts on specific products, seasonal sales, or bundle deals. Customers can keep an eye on the website or subscribe to the newsletter to stay updated on the latest promotions and make the most of their shopping experience.

Reputation:

Colorconfidence.com has built a positive reputation within the color management community. The website is recognized for its commitment to accuracy and reliability, earning the trust of photographers, designers, and other professionals. With a strong online presence and positive customer reviews, colorconfidence.com has established itself as a reputable source for color management solutions.

Payment Options:

Colorconfidence.com offers a range of secure and diverse payment options. Customers can choose to pay using major credit cards, PayPal, or other trusted payment gateways. The website ensures that customer payment information is protected through secure encryption methods, providing peace of mind during the checkout process.

Loyalty Programs:

Colorconfidence.com currently does not have a dedicated loyalty program. However, the website occasionally offers loyalty rewards or exclusive deals to its loyal customers. By subscribing to the newsletter or following the website's social media channels, customers can stay informed about any loyalty program updates or benefits.

Customer Reviews:

Colorconfidence.com encourages customers to leave reviews and ratings for the products they have purchased. This feedback not only helps other customers make informed decisions but also provides valuable insights to the website and its suppliers. The presence of genuine customer reviews on the website establishes trust and transparency, enhancing the overall shopping experience.

Community Involvement:

Colorconfidence.com actively participates in community initiatives and supports local creative endeavors. The website sponsors events, workshops, and exhibitions that promote color management awareness and learning. By actively engaging with the community, colorconfidence.com demonstrates its commitment to the industry and its customers.

Shipping:

Colorconfidence.com offers fast and reliable shipping. The website partners with trusted shipping carriers to ensure timely delivery of orders. International shipping is available, although options may be limited compared to domestic shipping. Customers can track their orders through a tracking number provided by colorconfidence.com, further enhancing their shipping experience.

Costs:

Colorconfidence.com maintains transparent and reasonable shipping costs. The website calculates shipping costs based on the destination and the weight of the items purchased. Customers can view the estimated shipping costs during the checkout process, allowing them to make informed decisions before finalizing their orders.