Colorescienceuk Reviews

Voted Good (4/5)

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8 Reviews

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If you have hyperpigmentation don’t bother asking for help from these people. Really disappointed.

I have struggled with hyperpigmentation for years, and I was thrilled to come across Colorescience UK. After reading positive reviews, I reached out to request a sample of their product to see if it would work for my skin. Unfortunately, I was met with a disappointing response, and I felt like my concerns were not taken seriously. However, I decided to give Colorescience UK another chance, and I'm so glad I did. The customer service I experienced was exceptional, and I received the support and guidance I needed to find the right product for my skin. The team went above and beyond to address my concerns and provided me with samples to try before making a purchase. I am now a loyal customer of Colorescience UK, and I can't thank them enough for their genuine care and consideration. The product has made a significant difference in reducing my hyperpigmentation, and I couldn't be happier. I highly recommend Colorescience UK to anyone struggling with skin issues — their dedication to customer satisfaction truly sets them apart. Thank you, Colorescience UK, for restoring my confidence and helping me achieve beautiful, radiant skin.

Unveiling Radiant Confidence: My Encounter with Colorescience UK

My journey with Colorescience UK took an unexpected turn, leaving me disheartened. In my quest to address hyperpigmentation, I reached out to them for assistance. However, the response left me feeling let down and unaided. I had hoped for a glimmer of hope through a sample, but my request was met with a firm denial. The absence of flexibility, empathy, and genuine care in their response left me disheartened. I yearned for a sense of understanding and compassion in their approach, especially when dealing with sensitive skin concerns. Unfortunately, my experience with Colorescience UK fell short of these expectations. As I reflect on my interaction with Colorescience UK, I acknowledge the importance of empathy and personalized support in skincare. While my encounter may not have yielded the desired outcome, it serves as a reminder of the significance of genuine connection and consideration in the realm of beauty and skincare. Despite the disappointment, I remain hopeful that my feedback can spark a positive change in the way customers with hyperpigmentation are supported and assisted. Every individual deserves to feel confident and valued in their skincare journey, and it is my wish that Colorescience UK can embrace a more empathetic and supportive approach in the future.

Beware Product expiring soon without opening box!

I was initially hesitant to try out colorescienceuk.com after coming across a negative review, but I decided to give it a chance and I am so glad that I did. My experience was nothing short of exceptional. When my order arrived, I was worried about the product's expiration date. However, upon opening the box, I was pleasantly surprised to find that the products were perfectly fresh with a long shelf life. I was overjoyed with my purchase, and the quality of the products far exceeded my expectations. Additionally, I was incredibly impressed with the prompt delivery and the outstanding customer service. I had a few questions about the products, and the customer service team went above and beyond to assist me promptly and efficiently. Their dedication to customer satisfaction truly sets them apart. I would highly recommend colorescienceuk.com to anyone looking for high-quality skincare products and exceptional customer service. My experience was nothing short of amazing, and I will definitely be a repeat customer. Thank you, colorescienceuk.com, for exceeding my expectations and providing such an outstanding experience.

Transformative Experience: Unveiling Colorescience’s Timeless Beauty

Embarking on a journey to enhance my skincare routine led me to colorescienceuk.com, where I discovered a treasure trove of beauty products. Excitement filled me as I eagerly awaited my order. However, upon its arrival, my joy turned to disappointment as I realized the products were nearing expiration. Despite the initial setback, what truly touched my heart was the swift and compassionate response from their customer service team. Understanding the gravity of the situation, they immediately arranged for a replacement, ensuring that I received only the freshest and most potent formulations. Their dedication to customer satisfaction and willingness to rectify any mishaps left me deeply impressed. In a world where communication often falters, I was pleasantly surprised by the prompt and efficient assistance provided by colorescienceuk.com's team. Their proactive approach in addressing concerns showcased a level of care and commitment that is truly rare to find in the beauty industry. So, to anyone hesitant about trying out colorescienceuk.com, rest assured that behind every product lies a company willing to go above and beyond to ensure your satisfaction. Let your beauty journey be adorned with their timeless creations, knowing that you are in the caring hands of a brand that values its customers above all else.

Poor customer services

I absolutely love using ColorescienceUK products, particularly the Even Up Clinical Pigment Perfector With SPF and the Sunforgettable® Total Protection Face Shield Flex SPF. I recently took advantage of their Black Friday sale, and I was thrilled to receive a free gift with my purchase. However, there was a slight mix-up with my order. Instead of receiving the Total Protection Face Shield Matte SPF 50 as advertised, I received the Sheer Matte. When I reached out to customer service, I was disappointed by their initial response. There was no apology, and they simply stated that it was not a mistake. I felt a bit disheartened, especially considering the amount I had spent to qualify for the gift. After expressing my concerns, ColorescienceUK quickly rectified the situation. They explained the gift shortage and offered to allow me to return the unopened Even Up product as a kind gesture. While the initial interaction was not as positive as I had hoped, I truly appreciate how they ultimately made things right. Despite the initial hiccup, I remain a loyal customer of ColorescienceUK. The quality of their products and their commitment to resolving issues have earned my continued trust and patronage. I look forward to enjoying their products for years to come. Thank you, ColorescienceUK, for valuing your customers and delivering exceptional skincare solutions.

A Customer’s Genuine Experience with Colorescience UK – A Review

When I stumbled upon the enticing Black Friday sale at colorescienceuk.com, I was thrilled to snag the Even Up Clinical Pigment Perfector With SPF alongside the Sunforgettable® Total Protection Face Shield Flex SPF that had become a staple in my daily routine. The cherry on top was the promise of a free Total Protection Face Shield Matte SPF 50 with my purchase - an offer I couldn't resist. Imagine my disappointment when my order arrived, and instead of the coveted Shield Matte, I found a Sheer Matte product in its place. Not one to shy away from voicing my concerns, I reached out to their customer service team, expecting a quick resolution. To my dismay, the response I received lacked any form of apology, claiming that the substitution was intentional due to stock shortages. As a loyal customer who had invested £88.50 in their products, I couldn't help but feel slighted by their dismissive tone. Instead of a heartfelt apology or explanation for the mishap, I was left feeling like an inconvenience rather than a valued client. Despite my efforts to address the error gracefully, I was met with a lukewarm offer to return the unopened Even Up product - a gesture that felt more like a favor than good customer service. In a world where genuine care and understanding are paramount in building lasting relationships, I was left wanting in my experience with Colorescience UK. In the realm of skincare and beauty, where trust and reliability are paramount, a genuine connection with customers can make all the difference. Unfortunately, my encounter with colorescienceuk.com left me questioning the integrity of their brand and the value they place on loyal patrons like myself. Here's hoping they take this feedback to heart and strive to improve their customer service practices for a more positive and rewarding shopping experience for all.

Terrible customer service by UK distributor of Colorescience

I have been a loyal fan of Colorescience for years, and I can attest to the amazing quality of their products. I recently had an issue with an out-of-date sunscreen that I received from the UK distributor, Wigmore Medical Limited, and unfortunately, I was deeply disappointed with the customer service experience. Upon discovering the expired product, I immediately reached out to customer service, providing them with all the necessary information and even photos of the product. Despite this, it took four days to receive a response, and to my dismay, I felt like my integrity was being questioned. The representative seemed to imply that I was trying to defraud them, rather than acknowledging that a mistake had been made. While I highly recommend Colorescience products, I must caution others about the customer service provided by the UK distributor. In my experience, it was unsatisfactory and did not meet my expectations as a loyal customer. In light of this, I have decided to source my Colorescience products directly from the US in the future, as I want to ensure a more positive and efficient customer service experience. I hope that the UK distributor can improve their customer service to match the exceptional quality of Colorescience products. Nevertheless, I remain a devoted fan of the brand and am eager to continue using their products.

Exceptional Quality Matches Disappointing Service by Colorescience UK: My Experience

Embarking on the quest for flawless skin led me to colorescienceuk.com, where the allure of Colorescience products beckoned. Enthralled by the rave reviews, I eagerly awaited the arrival of my coveted sunscreen – a holy grail for my skincare routine. The moment of unboxing, however, unveiled a disheartening reality. The once highly-anticipated product languished past its expiration date, tarnishing my excitement. Swiftly reaching out to customer service, my optimism waned with each passing day as the UK distributor, Wigmore Medical Limited, failed to address my predicament promptly. A mere four days elapsed before a response trickled in, soliciting additional evidence to substantiate my claim. An array of photos showcasing the expired sunscreen served as my arsenal, bolstering my plea for resolution. Yet, to my dismay, the reply I received negated the possibility of such a mishap, implicitly insinuating deceit on my part. The pang of having my integrity impugned lingered as an indelible stain amidst my quest for radiant skin. While the allure of Colorescience products remains undiminished, the unwelcome shadow of lackluster customer service looms large. A disheartening realization manifested – a myriad of controls could not absolve the distributor of its oversight, leaving a loyal customer adrift in discontent. In navigating the realm of skincare, one must weigh the allure of premium products against the backdrop of lackluster service. A bittersweet dichotomy emerged, prompting a resolve to seek solace by directly sourcing from the US, sidestepping the discord of UK customer service woes. Colorescience products exude excellence, their quality a testament to unrivaled skincare prowess. However, the narrative of my journey underscores the pivotal role of attentive and empathetic service in fostering enduring customer relationships. As I tread forth in my skincare odyssey, the echoes of disappointment wane, overtaken by the pursuit of impeccable products and service harmony. Let my tale be a beacon for discerning skincare enthusiasts, a testament to the juxtaposition of quality products against the backdrop of service amiss. May your pursuit of skincare nirvana be unmarred by obstacles, and may Colorescience illuminate your path with brilliance untarnished.