Users Voice for Colourpop

15% users rated Terrible
6% users rated Poor
1% users rated Average
4% users rated Very Good
74% users rated Excellent
Pie Chart Review Representation for Colourpop
Colourpop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Colourpop Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 10 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.3 3.9 5 4.1 4.5 3.7
Oct 2022 3.8 4.7 1 3.9 4.7 2.5
Nov 2022 4.2 3.8 5 4.1 4.5 3
Dec 2022 5 5 5 5 5 5
Mar 2023 4.2 4.2 2 3 4.1 5
Line Chart for Rating of peer stores

colourpop.com

everyplate.com

amiclubwear.com

eneba.com

godaddy.com

rakuten.com

Detailed Colourpop Review by

Introduction

ColourPop is an up-and-coming American beauty brand that has quickly taken the world by storm. Established in 2014, they are known for their high-quality makeup products that come at an affordable price tag. They cater to a diverse range of customers, with over 220 shades of lipsticks, multiple eye and face products, and even a range of skincare items. All their products are cruelty-free and mostly vegan, which makes them an excellent choice for conscious consumers.

Pros and Cons

Pros:
  • Affordable prices.
  • Cruelty-free and vegan products.
  • A huge range of products and shades to choose from.
  • Free shipping on all domestic orders over $30.
Cons:
  • Limited international shipping and high costs.
  • Products may vary from the website photos.
  • No in-store shopping options available.

User Experience

ColourPop's website is user-friendly, with a clean layout and easy navigation. The website is optimized for all devices, including smartphones, tablets, and desktops, and is easy to navigate. The product descriptions are detailed, and the website always provides swatches for makeup products. The website also has a feature that allows customers to compare shades for a better idea of what to expect.

Pricing and Value for Money

ColourPop's prices are incredibly low compared to other brands in the beauty industry. Their products range from $5 to $20, with most items priced between $5 and $10. While they may not offer luxury packaging, their products are of high quality, and the brand is known for its long-lasting formulas. In terms of value for money, ColourPop offers an excellent deal for anyone looking for good quality makeup that won't break the bank.

Alternatives

Some of ColourPop's competitors in the affordable makeup industry include Wet n Wild, e.l.f. Cosmetics, and NYX. However, ColourPop stands out as a brand because of its diverse range of shades and formulas, making it a great option for people with different skin types and tones.

Customer Service

ColourPop's customer service team is incredibly responsive and helpful. The brand offers assistance via email, phone, and social media accounts. They also have an FAQ section on their website, which answers common queries. Returns are accepted within 60 days, and the brand promises a full refund or exchange. Their customer service team is known for its prompt and courteous responses, making them stand out from competitors.

Product Quality and Selection

ColourPop is widely known for the high quality of their products. Their eye shadows and lip products are long-lasting and offer a pigment-rich formulation. In addition, they cater to almost every type of customer, with an impressive range of shades and finishes. They have over 240 lipstick shades, 80 eyeshadow palettes, and numerous other products to choose from, making them a one-stop-shop for all makeup needs.

Website Usability

ColourPop's website is well-designed and straightforward to navigate, offering a seamless shopping experience. The website allows customers to filter products by shade, formulation, and type, making it easy to find exactly what you're looking for. The website is also frequently updated, featuring the latest collections and promotions prominently.

Returns and Exchanges

ColourPop offers a hassle-free return and exchange policy within 60 days of purchase. They offer a full refund or exchange, and customers only have to fill out a form on their website to initiate the process. The brand does not charge for return shipping costs, making it easy to try out different shades or products.

Promotions and Discounts

ColourPop frequently offers promotions and discounts to customers, making their products even more affordable. They have significant sales throughout the year and offer bundle deals on various products. They also have a rewards program that enables customers to earn points for purchases and use them as a discount on future purchases.

Reputation

ColourPop has an outstanding reputation, thanks to its high-quality products, affordability, and excellent customer service. The brand has amassed a large following on social media, and their products are well-reviewed by both customers and industry professionals.

Payment Options

ColourPop accepts multiple payment options, including credit and debit cards, Apple Pay, Google Wallet, and Shop Pay. They also accept Klarna, which allows customers to pay in installments.

Loyalty Programs

ColourPop offers a rewards program that allows customers to earn points for purchases that can be redeemed for discounts on future purchases. They also have a referral program, where customers can refer friends and family members and earn discounts.

Customer Reviews

ColourPop has overwhelmingly positive customer reviews, with most customers praising the brand's affordability, product quality, and wide range of shades. They have an interactive community where customers can share their feedback and reviews on their website and social media accounts.

Community Involvement

ColourPop is active within the beauty community and often collaborates with popular influencers and makeup artists. They also have a substantial presence on social media and engage with their customers regularly.

Shipping and Costs

ColourPop offers free domestic shipping on all orders over $30. International shipping is available for an additional fee, but it may take up to a month to receive orders. The brand ships to over 150 countries worldwide. Shipping times vary, but customers can track their orders through a link provided in their confirmation email. In conclusion, ColourPop is a brand that offers excellent value for money, high-quality products, an impressive range of shades and formulas, and outstanding customer service. Despite the few cons, it remains a go-to brand for makeup enthusiasts and beauty lovers on a budget.

Colourpop Recent User Reviews

User Rating

5 stars

63

👤

Reviewer Name: Jóse Chepilla

Review Submission Date: 2022-12-08

Review Title: Perfect ???.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Amazing products! ??I am obsessed with the quality of the makeup, the designs, the collections, the pigmentation, the offers and best of all... They are cruelty free! ???Colourpop is just perfect!.

👤

Reviewer Name: Sheryn, NM

Review Submission Date: 2022-12-08

Review Title: VERY SLOW PROCESS AND SHIPPING
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: ORDERED 11/28, and its STILL PENDING? Did you forget about me COLOURPOP? Then shipping is much slower then before with DHL, 7-10 BUSINESS DAYS. If I can't buy in store I'll rethink my purchase from now on. GREAT PRODUCTS, LOUSY TIMING :(

👤

Reviewer Name: jacqueline diaz

Review Submission Date: 2022-12-07

Review Title: I love their products
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I love their products. The lipsticks are my favorite. The lip liners are creamy glide in smooth. The eyeshadow palettes are beautiful, love the sparkly shades.

👤

Reviewer Name: Harley Draven

Review Submission Date: 2022-12-06

Review Title: They have a GREAT selection of make up…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: They have a GREAT selection of make up & skin care. I live with a below poverty income and am so grateful for Colourpop's high quality with an affordable price.

👤

Reviewer Name: Miika Pasanen

Review Submission Date: 2022-12-06

Review Title: I didnt get what i ordered and i pay…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I didnt get what i ordered and i pay for it. I ordered harry potter makeup palett and slytherin lipsticks. I only get the lipsticks.Can u mail it to me. It was for my girlfrien christmas present.

👤

Reviewer Name: Tess De La Pair

Review Submission Date: 2022-12-06

Review Title: The products are great quality
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The products are great quality, the price is more than reasonable, the website is easy to maneuver and shipping was fast! 5 stars all around.

👤

Reviewer Name: charlotte lequesne

Review Submission Date: 2022-12-05

Review Title: I was overall happy with most of my…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was overall happy with most of my purchase but unfortunately one of my pressed eyeshadows fell out of the little metal pan, also my white eyeliner is not white at all, it’s a see through liquid so i’m not happy about that.

👤

Reviewer Name: Judi B

Review Submission Date: 2022-12-05

Review Title: Great bang for your buck!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Love all of the items I ordered. Shipped in a reasonable amount of time and their prices are affordable while the product is exceptional.

👤

Reviewer Name: Suzy Whitten

Review Submission Date: 2022-12-04

Review Title: I think Colour Pop’s products are…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I think Colour Pop’s products are “fun”, but their online colors never seem to match the products I receive. The quality and packaging are mediocre for the price point and I think my money is better spent on other brands.

👤

Reviewer Name: Cecelia Sermeno

Review Submission Date: 2022-12-04

Review Title: Unique products!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I absolutely am just stunned by the colors and special unique pigments of eyeshadow, blush colors, highlighter, lippies, foundation & concealer. They have so many versatility when it comes to each category. They are great affordable prices