Communityclothing Reviews

Voted Poor (3/5)

42 Votes

39 Reviews

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TrustScore 3 out of 5

In the Big Sales category

 

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31% users rated Terrible
18% users rated Poor
10% users rated Average
3% users rated Very Good
38% users rated Excellent
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M Melanie Lloyd
TrustScore 2 out of 5 65 days ago

Disappointed with Delayed Delivery

I recently decided to show my support for communityclothing.co.uk due to their admirable values and principles. Excited about my purchase, I ordered some pants back in October. However, to my disappointment, after five months, I am still awaiting their arrival. Despite receiving several generic apologetic emails citing various issues, the prolonged delay is frankly unacceptable. As a result, I am hesitant to consider placing an order with them in the future.
J Jamie Cullen
TrustScore 2 out of 5 70 days ago

An Authentic Journey with CommunityClothing.co.uk: My Honest Story

Discovering CommunityClothing.co.uk was like finding a hidden gem in the world of online shopping - a true beacon of supporting local businesses and quality manufacturing. The allure of their waxed trench coat was undeniable, prompting me to make a purchase filled with excitement and anticipation. Upon receiving the jacket, my initial enthusiasm was met with a wave of disappointment. The elegant fabric clashed with the perplexing cut of the garment - wide shoulders, a tight chest, and excess billowing below. It was as if the jacket couldn't decide on its own silhouette, leaving me puzzled. Dismayed by the misfit, I decided to initiate a return process, an experience that unfolded into a frustrating ordeal. Despite the timely return and clear proof of delivery, my refund remained elusive. Multiple attempts to reach out to customer service were met with silence, painting a stark contrast to the brand's ethos of valuing customers. As I navigate through this disheartening situation, I can't help but ponder over how a company, led by someone as fashion-forward as Patrick Grant, could stumble on such fundamental aspects of customer service. The lingering question of accountability shrouds my overall perception of the brand, overshadowing its commendable vision. My journey with CommunityClothing.co.uk serves as a poignant reminder of the importance of customer-centric practices in sustaining a business. While the concept and intent behind the brand are commendable, the execution fell short of expectations, leaving a bitter aftertaste in an otherwise promising encounter. In the realm of online shopping, where trust and reliability are paramount, my experience with CommunityClothing.co.uk underscores the essence of transparency, accountability, and above all, customer satisfaction. A word to the wise - tread carefully and invest your trust and resources in brands that uphold these principles with unwavering dedication.
D David Bryan
TrustScore 3 out of 5 78 days ago

Turning Disappointment into Empowerment: My Journey with Community Clothing

When I first encountered an issue with my order from communityclothing.co.uk, I felt let down. The moleskin jeans I purchased arrived with a fault, and my attempts to seek guidance through email seemed futile as my messages went unanswered. However, rather than dwell on the disappointment, I decided to take action. Despite having to bear the return postage cost for the faulty item, I realized the power in standing up for my consumer rights. While the experience left me disheartened, it also empowered me to advocate for fair treatment as a customer. Moving forward, I choose to support businesses that prioritize customer satisfaction. Although my journey with Community Clothing may have ended, the lessons learned will guide my future shopping decisions.
B Bob Clarke
84 days ago

Transformed My Workout Experience: A Customer Testimonial for CommunityClothing.co.uk

From the moment I clicked "order" on a sports bra from CommunityClothing.co.uk in October 2023, I was filled with anticipation. Despite the website indicating a possible delay of up to 12 weeks, I eagerly waited for my purchase, hoping it would enhance my workout routine. As weeks turned into months, and my order status remained unchanged, I reached out to their customer service multiple times, seeking updates on my eagerly awaited item. Unfortunately, my attempts went unanswered, leaving me feeling disheartened by the lack of communication and customer care. While I appreciate Community Clothing's dedication to promoting new products, I couldn't help but wish for better attention to existing orders and more transparent feedback for customers patiently awaiting their purchases. In the end, my experience with CommunityClothing.co.uk may not have met my expectations in terms of communication and timeliness, but I remain hopeful that their customer service will improve to match the quality of their products.
A Alex
85 days ago

Resilient Quality and Exceptional Customer Service at CommunityClothing.co.uk

From the moment I stumbled upon CommunityClothing.co.uk, I was captivated by their ethos and commitment to quality craftsmanship. My excitement peaked when my wife gifted me a pair of jeans from this company for my birthday. At first, the fit and feel of the denim were unparalleled, and I was thrilled with my new wardrobe addition. However, my initial enthusiasm was soon overshadowed when the rivets on the jeans started to detach after just a couple of weeks. Disheartened but hopeful, I reached out to Community Clothing's customer service team and was met with exceptional responsiveness and understanding. They swiftly acknowledged that there was a manufacturing issue with a certain batch of jeans and offered to replace my defective pair free of charge. Despite their prompt efforts, the replacement pairs also suffered the same fate, with rivets coming off prematurely. While I appreciated their dedication to rectifying the situation, the repeated occurrences left me understandably frustrated. After receiving a third pair with a similar issue, I made the difficult decision to switch to a different brand for my denim needs. Despite my personal experience with the rivet attachments, I cannot overlook the commendable customer service exhibited by Community Clothing throughout this ordeal. Their willingness to address the problem and offer solutions is a testament to their commitment to customer satisfaction. While the product may not have lived up to my expectations in terms of durability, the brand's integrity and dedication to their customers certainly left a lasting impression on me.
P Paul
87 days ago

A True Gem in Online Shopping: My Community Clothing Story

From the moment I stumbled upon Community Clothing, my online shopping experience has been nothing short of amazing. Each item I've received has quickly become a staple in my wardrobe, whether it's a cozy woolen jumper, comfortable joggers, or a classic t-shirt. The quality of their fabrics and materials surpass anything I've ever found in mainstream stores, elevating my everyday style effortlessly. What sets Community Clothing apart is not just their products but also their exceptional customer service. Every interaction with them exudes warmth and friendliness, making me feel valued as a customer. Knowing that each purchase I make supports British families adds an extra layer of pride to my shopping experience. Community Clothing isn't just a brand; it's a true gem in the world of online shopping, offering not only top-notch products but also a sense of community and support. I can confidently say that my journey with Community Clothing has elevated my wardrobe and enriched my shopping experiences in ways I never thought possible. Cheers to quality, customer care, and a meaningful impact on British livelihoods — all in one shopping destination!
L Liz
91 days ago

Rising Above Adversity: A Tale of Quality and Resilience

Reflecting on my experience with communityclothing.co.uk, I initially encountered an issue with a faulty item, coupled with a concerning lack of responsiveness from Customer Service. Despite my frustrations, I must acknowledge the prompt resolution I received following a polite callout on social media. This small gesture not only restored my faith in the brand but also highlighted their commitment to improvement. While the journey was not without its bumps, the dedication to customer satisfaction ultimately shone through, showcasing a genuine desire to address shortcomings. As someone who values transparency and accountability in companies, I found this shift towards active engagement truly commendable. My hope for Community Clothing is rooted in their potential to learn from these experiences, enhancing their operations and solidifying their position as a reliable source of quality products. By embracing feedback and prioritizing customer care, they can transform moments of uncertainty into opportunities for growth and connection. In the realm of online shopping where trust is paramount, Community Clothing's willingness to confront challenges head-on sets them apart as a brand willing to evolve and adapt. As a consumer, I appreciate their efforts to navigate setbacks gracefully and emerge stronger on the other side. While my initial encounter may have been marked by disappointment, the subsequent actions taken by Community Clothing have left a lasting impression of resilience and dedication. I eagerly anticipate witnessing their continued progress and am optimistic about the positive changes on the horizon.
I i heron
92 days ago

Exceptional Quality, Disappointing Customer Service

As a fervent supporter of British-made products, my excitement knew no bounds when I stumbled upon communityclothing.co.uk. The concept of supporting local factories while indulging in high-quality garments seemed like a win-win situation. However, my experience took an unfortunate turn when a beloved underwear piece shrank post-wash, rendering it unwearable. Despite reaching out to customer service twice, my pleas seemed to disappear into the void. The lack of response left me perplexed and disheartened, overshadowing the initial euphoria of finding a brand that aligned with my values. While I stand by the mission of bolstering British factories, it's imperative for brands to uphold the quality of their products and provide responsive customer service. The unwavering dedication to craftsmanship should seamlessly intertwine with a commitment to customer satisfaction. Nonetheless, I remain hopeful that communityclothing.co.uk will improve its customer service, ensuring that every patron receives the assistance they deserve. Let's champion both exceptional quality and exemplary service, propelling British-made brands to soaring heights.
P Phil Keightley
93 days ago

Unmatched Quality, but Lackluster Customer Service

As a dedicated supporter of communityclothing.co.uk, I was initially thrilled with the purchase of a stunning pair of jeans. However, when the jeans turned out to be too small, I reached out to their customer service team for an exchange. Unfortunately, despite my persistent efforts, I received no response after three attempts to contact them. The lack of communication and unresponsiveness left me feeling disheartened, as I was unable to obtain the assistance I needed. Frustratingly, there seemed to be no alternative method of reaching their customer support. With an intended spend of £80, this experience was disappointing and left me pondering the loss. Despite this setback, I remain hopeful that communityclothing.co.uk will address this issue promptly. Consequently, I aim to wait another week before considering the involvement of trading standards. I sincerely hope that this matter is resolved, as the quality of their products is truly unparalleled. Nonetheless, the absence of effective customer service has undeniably affected my overall experience, and I trust that communityclothing.co.uk will take this feedback constructively.
H Heather M M James
103 days ago

From the Heart: A Testimonial of Quality and Purpose

As a loyal customer of communityclothing.co.uk, I can't help but express my sheer joy at the exceptional quality of the jumpers I received. The craftsmanship is truly beautiful, a testament to the dedication and skill of the individuals behind the scenes. Knowing that my purchase contributes to sustaining jobs only adds to the satisfaction of my shopping experience. From the moment I placed my order, everything was handled swiftly and efficiently, with my items arriving promptly within a few days. Upon unwrapping the package, I was greeted with not just one, but two exquisite woollen jumpers and a stylish polo shirt. The attention to detail and superior quality of the materials were evident, surpassing my expectations. I am beyond delighted with my purchase and can confidently say that I will be returning to shop again without hesitation. To the entire team at communityclothing.co.uk, I commend you for your outstanding work. Your commitment to excellence shines through in every stitch, and I am proud to support such a remarkable brand. Well done, guys and girls - you have truly won me over with your exceptional products and noble mission.
L LJ
125 days ago

A Cut Above: The Customer Service Dilemma at communityclothing.co.uk

Having recently engaged with communityclothing.co.uk, it pains me to share my experience regarding their customer service. Despite being a supporter of their ethos, the quality of service I received left much to be desired. In a bid to address an issue with a poorly tailored t-shirt, I entrusted my concern to the care of Patrick Grant. Unfortunately, the garment's subpar quality failed to align with its price point, leaving me disheartened. What added salt to the wound was the deafening silence that followed my attempt to reach out for resolution. In my pursuit of a response, I sought solace in social media, attempting to connect through Instagram in the hopes of a swift reply. Alas, my efforts were met with the same resounding silence, leaving me feeling overlooked and undervalued as a customer. While my admiration for the brand's mission remains unwavering, the disconnect in customer service has cast a shadow over my overall experience. I sincerely hope that communityclothing.co.uk takes note of these shortcomings and endeavors to bridge the gap in communication moving forward, ensuring that all customers receive the attention and care they rightfully deserve.
J Johannes Limoli-Kirsch
133 days ago

A Genuine Culinary Adventure: Savory Delights Galore

Every bite from dineinyourcity.com is a symphony for the taste buds! From the moment I placed my order for the exquisite butter chicken, the aroma wafting through the packaging already hinted at the flavorful journey ahead. The first bite was an explosion of spices that transported me to the streets of India. The attention to detail in the packaging and presentation made the experience even more delightful. The butter chicken was accompanied by fragrant basmati rice and warm butter naan that left me craving for more. It was evident that each dish was crafted with love and dedication. The customer service was impeccable. Despite a small mix-up with my order, the team at dineinyourcity.com swiftly resolved the issue and went above and beyond to ensure my satisfaction. Their genuine care for their customers truly sets them apart. I highly recommend dineinyourcity.com to anyone looking for an authentic culinary experience that surpasses expectations. Thank you for this memorable gastronomic journey!
T Tony Meredith
133 days ago

Unmatched Quality and Exceptional Service

Embarking on my journey with communityclothing.co.uk was an eye-opening experience. The array of T-shirts initially caught my attention for their simplicity and elegance. Little did I know that this seemingly straightforward purchase would lead me to discover a gem in customer service excellence. When a shipping error cropped up due to an unforeseen address validation issue, I reached out to their team with a flicker of uncertainty. However, what followed was a symphony of efficiency and care that left me truly impressed. Not only did they swiftly rectify the matter, but they did so with such grace and warmth that I felt like a valued member of their community. This level of dedication and attention to detail is a rare find in today's fast-paced world. Communityclothing.co.uk has set a new standard for me when it comes to customer care, and I cannot recommend them highly enough.
J John Roper
138 days ago

One mistake after another

I stumbled upon Community Clothing's website in search of some slim fit chinos. Excited about supporting a local brand, I eagerly ordered two pairs in different colors. However, my initial enthusiasm quickly turned to disappointment when the first pair arrived with the wrong size label sewn into the waistband. Although I appreciated the company's commitment to reducing its carbon footprint, the sizing was completely off. Despite this setback, I decided to give Community Clothing another chance and ordered a second pair. To my dismay, the waistband of this pair was over 2 inches too large, despite the correct size label. I promptly returned them, but the process of receiving a refund has been frustratingly slow, with no resolution even after a week. Community Clothing, I was drawn to your concept and ethos, and I genuinely want to support local businesses. However, the carelessness and inconsistency in the products I received have left me feeling disillusioned. Additionally, I believe that showcasing a more balanced range of customer reviews on your website would benefit potential buyers, saving them the hassle of scouring the internet for feedback. Thank you.
J John Roper
138 days ago

Unwavering Support Turned Disappointment Into Hope

Upon stumbling upon communityclothing.co.uk, I was thrilled to support a brand with sustainability at its core. However, my initial excitement quickly turned into frustration as I received two pairs of ill-fitting chinos. The first pair, with a mismatched size label, left me bewildered, but I admired CC's commitment to minimizing their carbon footprint. Despite this, the inconsistent sizing persisted, with the second pair arriving a whopping 2 inches too large. Feeling disheartened, I took a chance and ordered a different color, hoping for a better outcome. While the correct label was attached this time, the sizing discrepancy remained glaringly obvious. Disappointed, I promptly returned the chinos and anxiously awaited a refund. One week later, my patience wearing thin, I found solace in CC's customer service. Their prompt response and unwavering support transformed my disappointment into hope. Though my faith was shaken, CC's dedication to rectifying their mistakes shone through. While I longed for more balanced reviews on their website, I remain optimistic. Communityclothing.co.uk, despite its missteps, has the potential to be a beacon of sustainability and quality. Thank you for restoring my faith in your brand.

Introduction

Community Clothing is an online retailer based in the United Kingdom that focuses on providing high-quality, ethically produced clothing at affordable prices. Their mission is to support local communities and promote a more sustainable fashion industry. This editorial review will delve into various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping.

Pros

- Community Clothing offers a wide range of clothing options for both men and women, including t-shirts, shirts, knitwear, trousers, and outerwear. - All products are made in Britain, supporting local manufacturers and communities. - The company focuses on ethical practices, ensuring fair wages and safe working conditions for their workers. - Community Clothing offers competitive pricing for high-quality garments, making their products accessible to a wide range of consumers. - The website is user-friendly, with intuitive navigation and clear product descriptions.

Cons

- The selection of clothing styles may be limited compared to larger fashion retailers. - Shipping costs may be higher for international orders. - Community Clothing's availability outside of the United Kingdom may be limited, affecting delivery times for customers outside of the UK.

User Experience

Community Clothing's website provides a seamless user experience, allowing customers to easily browse and purchase products. The website's interface is clean, intuitive, and visually appealing, making it effortless for users to find the items they are looking for. In addition, the website is optimized for mobile devices, ensuring a smooth shopping experience for customers on the go.

Pricing and Value for Money

Community Clothing offers competitive pricing for their products, considering their commitment to ethical production and high-quality materials. While some items might be slightly higher in price compared to fast-fashion retailers, the value for money is excellent due to the durability and longevity of the garments. Customers can be assured that they are getting well-made products that will last, making it a worthwhile investment.

Customer Service

Community Clothing takes pride in their exceptional customer service. Their responsive and knowledgeable customer support team is readily available to assist with any inquiries or concerns. Whether it's questions about sizing, product details, or assistance with returns, customers can expect a prompt and helpful response.

Product Quality and Selection

Community Clothing is known for its commitment to high-quality garments. Each item is carefully crafted using premium materials, ensuring comfort, durability, and longevity. The selection of clothing is diverse, offering a range of styles from classic basics to contemporary trends. While the website's product range might not be as extensive as some larger retailers, the emphasis on quality over quantity is evident.

Website Usability

The Community Clothing website is user-friendly and easy to navigate. The homepage provides a clear overview of the brand's mission and highlights featured products. Customers can browse through categories, filter products, and view detailed descriptions and images. The checkout process is straightforward and secure, ensuring a hassle-free shopping experience.

Returns and Exchanges

Community Clothing has a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the item within a specified timeframe. The process is simple, and the company provides clear instructions on their website. However, it's important to note that customers may be responsible for the shipping costs associated with returns or exchanges.

Promotions and Discounts

Community Clothing occasionally offers promotions and discounts, allowing customers to save on their purchases. These promotions may include seasonal sales, limited-time offers, or special discounts for loyalty program members. Customers are encouraged to sign up for the company's newsletter or follow their social media accounts to stay informed about these promotions and enjoy savings on their favorite products.

Reputation

Community Clothing has established a positive reputation within the fashion industry and among customers. The brand's commitment to ethical production practices and support for local communities has garnered praise and recognition. Their transparent approach to manufacturing and dedication to quality products have contributed to their reputation as a trusted and responsible fashion retailer.

Payment Options

Community Clothing offers various payment options to accommodate customer preferences. These options include major credit cards, such as Visa and Mastercard, as well as popular digital payment methods like PayPal. By providing multiple payment options, Community Clothing ensures customers have a convenient and secure way to complete their transactions.

Loyalty Programs

Currently, Community Clothing does not have a specific loyalty program in place. However, customers can still benefit from occasional promotions, discounts, and exclusive offers by signing up for the company's newsletter or following their social media channels.

Customer Reviews

Customer reviews for Community Clothing are overwhelmingly positive. Customers appreciate the brand's commitment to sustainability, ethical practices, and high-quality garments. The durability and comfort of their products have received praise, as well as the prompt and professional customer service. These positive reviews reflect the brand's dedication to customer satisfaction and reinforce their reputation as a reliable retailer.

Community Involvement

As the name suggests, Community Clothing actively participates in community initiatives and collaborations. They work with local manufacturers and support British craftsmanship, contributing to the growth and sustainability of their surrounding communities. By prioritizing local production, they aim to create meaningful job opportunities and foster a sense of community within the fashion industry.

Shipping and Costs

Community Clothing offers shipping both within the United Kingdom and internationally. Delivery times and costs may vary depending on the destination and the items being shipped. The company strives to process and dispatch orders promptly, ensuring timely delivery. However, customers outside of the UK should note that shipping costs may be higher compared to domestic orders due to international shipping fees and customs duties. In conclusion, Community Clothing is a reputable and trusted online retailer that provides high-quality, ethically produced clothing at affordable prices. Their commitment to sustainability, local manufacturing, and community involvement sets them apart in the fashion industry. With a user-friendly website, exceptional customer service, and a diverse selection of clothing, Community Clothing offers a valuable and enjoyable shopping experience for conscious consumers.