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5% users rated Very Good
90% users rated Excellent
Shining Bright with Amanda’s Exceptional Service
Having recently experienced phenomenal customer service with Amanda from communityfibre.co.uk, I am thrilled to share my feedback. Amanda's patience and assistance truly set her apart. Not only did she guide me through the entire process, but she also meticulously ensured that all my devices were seamlessly connected to the internet. Her dedication and attention to detail were truly commendable, making my experience with Community Fibre exceptional. Amanda is undeniably a star in the realm of customer service!Exceptional Service and Professionalism at Its Finest!
When I reached out to communityfibre.co.uk for assistance, I was met with exceptional service from start to finish. The engineers who visited my property not only fixed the issue promptly but did so with a level of professionalism that truly stood out. Harry Sales and Richard Gurney, in particular, went above and beyond to ensure that everything was taken care of efficiently. I was thoroughly impressed by how the team at communityfibre.co.uk handled the situation. Their dedication to providing top-notch service is evident, and I couldn't be happier with the outcome. It's rare to come across such a dedicated and skilled team, and I'm grateful for the work they put in to resolve my issue. Thank you, communityfibre.co.uk, for the excellent service, and a special shoutout to Harry Sales and Richard Gurney for their outstanding efforts. I highly recommend their services to anyone in need of reliable and professional support!Transforming Connectivity: A Love Letter to Community Fibre
Embracing Community Fibre has been a game-changer for our household. From the seamless installation led by Jake and Harry, which exceeded our expectations with its efficiency, to the premium hardware provided, every aspect exudes quality and professionalism. The mesh network system, with dedicated routers at each point, has significantly enhanced our connectivity experience. Experiencing speeds of over 900mbps through a direct ethernet connection upstairs, and a solid 400mbps across our entire home and garden via WiFi, has truly redefined our understanding of fast and reliable internet. It's been a week since our transition from our previous provider, and the consistent performance has left us in awe. Community Fibre has not only met but surpassed our expectations, making us grateful for our decision to switch from Virgin. The future looks brighter with Community Fibre, and we couldn't be happier with our choice.Dave Goes Above and Beyond: A Testimonial for CommunityFibre.co.uk
I cannot express how grateful I am for the exceptional service provided by Dave from CommunityFibre.co.uk. His patience, understanding, and unwavering helpfulness truly set him apart. When I needed assistance with installing the wifi booster (tall tower), Dave walked me through every step with such clarity and composure that it made the process seamless. His dedication to ensuring that I fully understood the installation process was remarkable. I highly recommend CommunityFibre.co.uk to anyone seeking not only top-notch internet services, but also customer support that goes above and beyond. Thank you, Dave, for your outstanding assistance!Revolutionary Changes and Unmatched Service: A Community Fibre Success Story
I recently had the pleasure of experiencing Community Fibre's exceptional service, and I must say, it exceeded all my expectations. From the moment I engaged with the team, I knew I was in for something special. Firstly, accessibility is a key factor for me, and Community Fibre aced this aspect effortlessly. Their seamless and user-friendly interface made the whole process a breeze. The only area where I saw potential for improvement was streamlining the contact options for their community services, as it could enhance the overall customer experience even further. Now, let's talk about the game-changing internet speed. "Revolutionary" is the word that comes to mind. Community Fibre has truly redefined the meaning of high-speed internet. It's beyond anyone's wildest expectations, and I speak from awe-inspiring personal experience. In essence, Community Fibre has set a stellar benchmark for service excellence, and I couldn't be more delighted with the transformative impact they've had on my internet experience. Thank you, Community Fibre, for raising the bar and delivering an unparalleled service that has left me thoroughly impressed.A Beacon of Reliability: My Experience with Communityfibre.co.uk Fibre Modem
As a loyal user of communityfibre.co.uk Fibre Modem, my journey has been a blend of highs and lows. Despite its technical prowess, I encountered a roadblock when the red middle light indicated a connectivity issue, plunging me into darkness for a few hours. This downtime, although sporadic, left me yearning for the reliability I once enjoyed with my previous provider. Navigating through customer support further tested my patience, with unresolved queries that lingered like unspoken words in a conversation. However, amidst the turmoil, there was a ray of hope. A beacon of reliability emerged when I reached out for help, and although the light at the end of the tunnel seemed distant, the customer service team swiftly scheduled an engineer to rectify the issue promptly. The subsequent 14 hours without internet felt like an eternity, with online chats failing to provide solace. The swift response of the telephone support team, who swiftly booked an engineer for Thursday, brought a glimmer of hope. As I eagerly await the restoration of connectivity, the proactive approach to resolving the outage speaks volumes about Communityfibre.co.uk's commitment to customer satisfaction. In the face of adversity, I stand unwavering, ready to embrace a seamless online experience once more. My trust in Communityfibre.co.uk remains unshaken, as I navigate through challenges with an assurance that every obstacle is a stepping stone towards a stronger connection. With a renewed sense of optimism, I eagerly await the day when the red light transforms into a beacon of uninterrupted connectivity, illuminating the path to a digital world brimming with possibilities.A Seamless Transition to Community Fibre: A Customer’s Perspective
As a long-time Virgin user, I was hesitant to switch to a new provider, but the positive buzz around Community Fibre intrigued me. When Sales Representative Luke Reynolds reached out, his professionalism and personalized approach instantly put me at ease. Luke went above and beyond to address all my queries and ensured a smooth transition. His dedication and responsiveness truly made him an invaluable asset to the Community Fibre team. The installation process was a breeze, thanks to the efficient engineers who accommodated my preferences without hesitation. I appreciated their flexibility and attention to detail, especially when customizing my setup without a junction box outside my house. The seamless installation reflected the company's commitment to customer satisfaction. As I embark on this new chapter with Community Fibre, I am filled with optimism based on the exceptional service I have received so far. I look forward to experiencing the same level of professionalism and care throughout my tenure with this promising provider. Thank you, Community Fibre, for making this transition a hassle-free and positive experience.Exceeding Expectations: A Testimonial for Exceptional Customer Support by Communityfibre.co.uk
As I navigated a frustratingly slow internet connection, I turned to the service center at communityfibre.co.uk for assistance. Little did I know that this interaction would redefine my perception of customer service. Upon reaching out, I was connected with a service representative named May. From the moment our conversation began, May's dedication to resolving my issue was evident. His patience and expertise shone through as he meticulously guided me through a system reset, ensuring that I understood each step clearly. May's exceptional attention to detail and unwavering support not only fixed my internet woes but also left a lasting impression on me. His professionalism and genuine care for helping customers truly set him apart. Thank you, May, for going above and beyond to assist me. Your outstanding customer service has undoubtedly made me a loyal advocate of communityfibre.co.uk.Exceptional Service Beyond Expectations
From the moment I contacted communityfibre.co.uk, I knew I was in good hands. The engineers, led by Tom, not only arrived promptly but also went above and beyond to ensure that the installation process was seamless. Their attention to detail, communication, and professionalism were truly commendable. Upon encountering a minor connectivity issue, Rainbow from customer service swiftly resolved it, demonstrating a level of efficiency and care that surpassed my expectations. As a result, I am now enjoying high-speed Wi-Fi seamlessly throughout my entire house, exactly as promised. I couldn't be more pleased with the service I've received from Community Fibre. It's rare to come across a company that not only delivers on its promises but also exceeds them with exceptional customer service. I highly recommend Community Fibre to anyone in search of reliable and efficient internet services.From Frustration to Gratitude: My Journey with Community Fibre
Diving into the world of Community Fibre, I embarked on a rollercoaster ride of customer service experiences. Let me walk you through it. The initial contact, marked by a phone call with a sales representative, was a shining star in the darkness. Their assistance was not just helpful but exceptional, earning a resounding 10 out of 10 in my books. As the installation phase rolled around, my enthusiasm waned. The team that arrived seemed to have missed the memo on professionalism. Their lack of care reflected in the messy cable management and scattered debris left behind, casting a shadow over my excitement. And to top it off, my system faltered within hours, renderings signals weak and boosters ineffective. In the midst of my despair, a beacon of hope emerged in the form of a kind lady on the support line. Her compassion and dedication shone through as she diligently worked to address the myriad of issues plaguing my connection. Her efforts were not in vain, as she successfully resolved most of the troubles, earning her another perfect score of 10 out of 10 in my reckoning. Yet, amidst this progress, a lingering problem persists, a glitch that lingers like a stubborn shadow. While grateful for the improvements, I am left with the task of reaching out once more for aid in tackling this final hurdle, yearning for a resolution to complete my journey with Community Fibre. Through ups and downs, from frustration to gratitude, my venture with Community Fibre has been a bumpy yet enlightening one. As I navigate towards a solution for my remaining challenge, I hold onto the hope that the support team will once again rise to the occasion, ensuring a smooth and seamless connection for a more harmonious digital experience.Impressed by Marcus, the Stellar Engineer at Community Fibre
I can't help but sing praises for Marcus, the exceptional engineer from communityfibre.co.uk. When I had an issue a few weeks ago, Marcus's expert knowledge allowed him to pinpoint the problem swiftly. His professionalism and expertise were truly impressive, and he deserves every bit of the 5-star rating I'm giving him. Marcus's ability to identify and resolve the issue promptly, coupled with his helpful and polite demeanor, made the entire experience a delight. Community Fibre is undoubtedly fortunate to have such a stellar individual as part of their team. Thank you, Marcus, for your outstanding service!The Heartfelt Connection: A Community Fibre Success Story
Let me tell you about my amazing experience with communityfibre.co.uk. From the moment I reached out for support, Leah, the technical advisor I spoke to, exuded empathy, clarity, and professionalism. Her calming presence and clear communication instantly put me at ease, making me feel valued and understood. Leah's expertise shone through as she patiently addressed my concerns, guiding me through the technical aspects with ease and confidence. What truly stood out was her ability to not just solve my issue but also to connect on a personal level, building a rapport that made the entire experience seamless and enjoyable. I can confidently say that my interaction with Leah and Community Fibre was nothing short of exceptional. The service provided was top-notch, exceeding my expectations in every way. As someone who values genuine connections and quality service, I am thrilled to have found a provider that embodies these principles. Overall, my journey with Community Fibre has been incredibly positive, thanks to Leah and the team. I wholeheartedly give them a 10/10 rating and recommend their services to anyone seeking not just technical support but a truly enriching customer experience. Thank you, Community Fibre, for setting the bar high and for making a real difference in the lives of your customers.🌟👍🏻EXCEEDING EXPECTATIONS WITH COMMUNITY FIBRE
I am thrilled to share my experience with Community Fibre, a company that has truly set the bar high in the internet service industry. Over the span of nearly five years as their customer, I have consistently found them to be unparalleled in delivering exceptional service. The minimal interruptions I encountered were swiftly resolved by a simple router restart, showcasing their efficiency and reliability. Recently, I opted to include a phone package to my plan for a mere £10 a month, granting me unlimited UK landline and mobile calls round the clock. This addition has seamlessly integrated into my existing services, functioning flawlessly. The trifecta of affordability, blazing internet speeds, and unwavering service integrity makes Community Fibre stand out as a provider that surpasses all competition. Their commitment to excellence is evident in every aspect of their offerings, leaving me thoroughly impressed and satisfied. Community Fibre has not only met but exceeded my expectations, making them a standout choice in the vast sea of internet service providers. Thank you, Community Fibre, for consistently delivering top-notch service that keeps me connected and content.Heartfelt Gratitude to Community Fiber’s Supportive Team
My experience with Community Fiber has been nothing short of exceptional. I am truly grateful for the efficient and helpful customer service team who assisted me promptly and effectively with my queries. The minimal waiting time to get through to a representative was a breath of fresh air compared to other providers. I am thoroughly satisfied with the service I have received and will not hesitate to recommend Community Fiber to my friends and neighbors. Thank you once again for your outstanding support and commitment to customer satisfaction. Warm regards, A M AmerExceptional Customer Care: A 5-Star Journey With Community Fibre
Embarking on my journey with Community Fibre was nothing short of exceptional. From the moment the engineer arrived to establish the connection, professionalism and friendliness shone through. However, it was a technical query post-installation that truly showcased their commitment to service excellence. Upon reaching out for assistance, I had the pleasure of conversing with Bee Manika, a true gem in the team. Bee's expertise was matched only by their warmth and unwavering patience, making the entire experience not just satisfactory, but truly delightful. In a world where customer service often falls short, Bee's dedication to resolving my query efficiently and graciously stood out. Their professionalism and friendliness illuminated each interaction, leaving me not just satisfied, but genuinely grateful for the support received. Thank you, Bee, for exemplifying what exceptional customer care truly means. My journey with Community Fibre, from start to finish, was undeniably a 5-star experience, thanks to individuals like Bee who go above and beyond to ensure customer satisfaction.No Results Found
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{{{reviewBody}}}Introduction
Community Fibre is a leading provider of ultrafast and reliable fiber-optic broadband services in the UK. With a mission to bring high-speed internet access to underserved communities, they have established themselves as a trusted name in the industry. In this editorial review, we will analyze various aspects of Community Fibre's offerings, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros
- High-speed fiber-optic broadband: Community Fibre's network infrastructure ensures reliable and lightning-fast internet speeds, allowing users to stream content, play online games, and work seamlessly.
- Focus on underserved communities: With a commitment to bridging the digital divide, Community Fibre prioritizes providing its services to areas that have historically lacked high-quality broadband options.
- Competitive pricing: Community Fibre offers affordable pricing plans, making their services accessible to a wide range of users.
- Flexible contracts: Customers have the option to choose from multiple contract lengths, allowing them to tailor their broadband plans according to their needs and preferences.
- No usage limits: Unlike some providers, Community Fibre does not impose any data usage caps, ensuring users can enjoy unlimited internet access without worrying about additional charges.
Cons
- Limited coverage: While Community Fibre aims to expand its reach, their current network coverage is limited to select areas in the UK. Potential customers should check if their location is supported before considering their services.
- Limited product offerings: Community Fibre primarily focuses on broadband services, which means customers seeking bundled packages or additional services like TV or landline may need to look elsewhere.
User Experience
Based on user feedback, Community Fibre excels in delivering a seamless user experience. Their installation process is smooth and hassle-free, with trained professionals ensuring a quick setup. The network's reliability and consistent high-speed performance contribute to a satisfactory browsing experience. Furthermore, their user-friendly online portal enables customers to easily manage their accounts, check usage, and resolve any service-related issues.
Pricing and Value for Money
Community Fibre offers a range of competitively priced broadband packages suitable for different budgets and usage requirements. Customers can choose from various speed options to align with their specific needs, enhancing the value they receive for their money. Additionally, the absence of data caps ensures users can make the most of their internet connection without worrying about extra charges, further enhancing the value proposition.
Customer Service
Community Fibre places a strong emphasis on providing excellent customer service. Their dedicated support team is available via phone, email, and online chat, promptly addressing customer queries and technical issues. Feedback from users indicates that the support staff is knowledgeable, patient, and willing to go the extra mile to ensure customer satisfaction. This commitment to customer service is a positive indication of their dedication to maintaining a high level of customer care.
Product Quality and Selection
With a focus on broadband services, Community Fibre offers consistently high-quality internet connectivity. Their fiber-optic network infrastructure ensures fast and reliable speeds, enabling users to enjoy uninterrupted internet access for activities such as streaming, gaming, and remote work. While their product selection is primarily limited to broadband, they excel in this area, ensuring customers receive an excellent internet experience.
Website Usability
Community Fibre's website is designed with user experience in mind. It provides clear and concise information about their services, coverage area, pricing, and contact details. The site is easy to navigate, allowing users to quickly find the information they need and sign up for their desired broadband plan with minimal effort.
Returns and Exchanges
As Community Fibre primarily offers broadband services, the concept of returns and exchanges differs from physical product purchases. Customers have the option to cancel their contracts within the cooling-off period as stipulated in the terms and conditions. It is advisable for potential customers to thoroughly review these policies before finalizing their subscription to ensure they fully understand the terms and potential charges associated with cancellations or changes to their contracts.
Promotions and Discounts
Community Fibre periodically offers promotions and discounts to both new and existing customers. These can include reduced prices, extended trial periods, or enhanced benefits for specific packages. It's recommended for potential customers to visit their website or contact their sales team directly to inquire about any ongoing promotions or discounts that may be available at the time of signing up.
Reputation
Community Fibre has built a solid reputation as a reliable broadband provider in the UK. Their commitment to underserved communities and dedication to bridging the digital divide has garnered trust among customers. Favorable online reviews attest to their quality of service, fast speeds, and excellent customer support. Their positive reputation is further supported by their numerous industry awards and recognition for their contributions to the broadband industry.
Payment Options
Customers can conveniently pay for their Community Fibre broadband services through various payment options. These may include credit/debit card payments, direct debits, or other online payment methods. The availability of alternative payment methods may vary, so it is advisable for customers to visit their website or contact their customer service team to ensure they are aware of the payment options available to them.
Loyalty Programs
Community Fibre currently does not offer a specific loyalty program that rewards customers for their continued patronage. However, they may occasionally provide loyalty-based promotions or exclusive benefits to existing customers. Staying up-to-date with their communications or reaching out to their customer support team can help customers learn about any loyalty-related initiatives that may be available.
Customer Reviews
Customer reviews play an essential role in shaping the perception of a service provider. Community Fibre receives overwhelmingly positive reviews from their customers. Users appreciate their fast speeds, reliable connection, and exceptional customer service. The consistently positive feedback from customers substantiates the quality of their services and demonstrates high customer satisfaction levels.
Community Involvement
True to their name, Community Fibre actively supports local communities in various ways. They collaborate with community organizations, schools, and local authorities to extend their fiber-optic network access to underserved areas. Through these initiatives, they contribute to bridging the digital divide, enabling more individuals to access high-speed internet and the opportunities it brings.
Shipping and Costs
As Community Fibre primarily deals with broadband services, the concept of shipping physical products does not apply. Instead, their services are delivered through a professional installation process conducted by their trained technicians. Costs associated with installation, including any equipment fees, should be clarified with their sales team during the subscription process to ensure transparency and avoid any unexpected charges.
In conclusion, Community Fibre stands out as a reliable and customer-oriented broadband provider in the UK. They offer high-speed internet services, prioritize underserved communities, and provide excellent customer support. Their competitive pricing, flexible contracts, and commitment to unlimited data usage without caps contribute to their value proposition. While their coverage area may be limited, potential customers within their service area can confidently consider Community Fibre for their broadband needs.