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23% users rated Poor
0% users rated Average
3% users rated Very Good
38% users rated Excellent
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Seamus McCabe
Excellent communication and speedy delivery
My experience with compadvance.co.uk has been fantastic! I recently placed an order for a product that showed 10 or more in stock on their website. Unfortunately, there was a stock discrepancy, and I was initially informed via email that the item was out of stock. However, the team at compadvance.co.uk promptly followed up with me and apologized for the inconvenience. They provided me with regular updates on the status of my order and ensured that I received a full refund in a timely manner. I truly appreciate their exceptional communication and dedication to customer satisfaction. Despite the initial hiccup, I would highly recommend compadvance.co.uk for their excellent customer service and commitment to rectifying any issues. Thank you for the seamless refund process! V
Valued Customer
Not as Described 1 Year Warranty
I recently had the unfortunate experience of dealing with compadvance.co.uk, and I have to say, it was not as described. I ordered a product with a 1-year warranty, but when I checked the HP Support Assistant software, it showed that the warranty was only about 2 months. Naturally, I was concerned and reached out to HP for clarification. They confirmed that the warranty was indeed much shorter than what I had purchased. When I contacted compadvance.co.uk about this discrepancy, they refused to acknowledge the issue and even suggested that I use a different product number. Unfortunately, this only led to a frustrating cycle with HP support, as they couldn't honor a product number associated with a different product. It felt like I was getting nowhere. To make matters worse, the seller then accused me of being abusive and reported me to eBay. Despite reaching out to eBay support for help, the assistance I received was limited as they remained impartial throughout the ordeal. It was incredibly frustrating to feel like I was not being heard, especially when the evidence clearly showed that something was amiss. My experience with compadvance.co.uk left me feeling disappointed and disillusioned. It's disheartening to encounter a seller who seems either uninformed or, even worse, dishonest. I hope that others can learn from my experience and approach transactions with caution when dealing with this vendor. V
Valued Customer
Redefining Customer Service Excellence with Compadvance.co.uk: A Journey of Transparency and Trust
Diving into the realm of online shopping, I embarked on a quest for a reliable tech companion that would not only meet my needs but also provide peace of mind with a 1-year warranty. The allure of compadvance.co.uk, showcased on eBay, beckoned me with promises of quality and assurance. Upon receiving my eagerly awaited purchase, adorned with a 1-year warranty, my excitement quickly turned to disbelief as HP Support Assistant whispered a different tale. Contrary to the seller's claim, the software revealed a measly 2-month warranty, casting a shadow of doubt over the integrity of my transaction. Determined to seek clarity and justice, I reached out to HP, only to have my suspicions confirmed – a mismatch between what was advertised and reality. Armed with facts, I sought resolution from the seller, only to encounter a baffling response of denial and redirection, offering an alternative product number that led to a dead-end with HP support. As the baffling back-and-forth ensued, the seller's refusal to address the discrepancy led to frustrating deadlocks and unfounded accusations of misconduct. Despite my valiant efforts to navigate the murky waters of customer support, the roadblocks persisted, painting a picture of customer service despair. Through the storm of confusion and frustration, compadvance.co.uk emerged as a beacon of hope for transparency and trust. While eBay support maintained neutrality, the seller's questionable practices stood out like a sore thumb, challenging the very essence of customer loyalty and ethical business conduct. In reflection, my journey with compadvance.co.uk serves as a poignant reminder of the importance of upholding honesty and accountability in e-commerce. As we navigate the digital landscape, let us champion integrity and authenticity, steering clear of the shadows cast by dubious practices. Thank you, compadvance.co.uk, for igniting a spark of awareness and resilience in the face of adversity. Your actions have not gone unnoticed, and your commitment to rectifying missteps will undoubtedly pave the way for a brighter, more trustworthy online shopping experience. S
Stephen Kaganda
Timely delivery
I recently had the pleasure of working with compadvance.co.uk, and I must say, I was thoroughly impressed. Not only did they deliver my order promptly, but the packaging was also top-notch, ensuring that my products arrived in perfect condition. What really stood out to me was the unbelievably low prices they offered. I needed a rather difficult-to-find IT product, and not only did they have it in stock, but the price was extremely competitive. I am truly looking forward to building a long-term relationship with compadvance.co.uk for all my IT sourcing needs. Their commitment to quality products, timely delivery, and unbeatable prices has made them my go-to choice. If you're in need of IT products and want a reliable supplier with excellent service, I highly recommend giving compadvance.co.uk a try. I'm confident you won't be disappointed. K
Keith Hardy
Worst service yet.
As a small business owner, I rely on efficient and reliable suppliers to keep my operations running smoothly. After a disappointing experience with a previous supplier, I turned to compadvance.co.uk for a much-needed toner cartridge. The initial confirmation email brought a sense of relief, but days passed without any further updates, leaving me feeling anxious about the status of my order. When I finally checked my account on their website, my fears were confirmed - my order had been cancelled without any notification. The frustration and inconvenience were palpable, to say the least. However, what happened next truly set compadvance.co.uk apart. After reaching out to their customer support, they not only apologized sincerely but also promptly processed my order with a significant discount as a gesture of goodwill. This level of accountability and commitment to customer satisfaction is rare to find in today's business landscape. The genuine care and effort they put into rectifying the situation reassured me that my business was valued. Ultimately, compadvance.co.uk didn't just provide me with a toner cartridge; they won me over with their integrity and dedication to their customers' needs. I understand that mistakes happen, but it's how a company handles those mistakes that truly defines them. In this case, compadvance.co.uk went above and beyond to make things right, and for that, they have earned my loyalty and gratitude. I wholeheartedly recommend compadvance.co.uk to fellow business owners in search of a supplier who not only delivers quality products but also prioritizes customer satisfaction. Thank you, compadvance.co.uk, for turning a concerning experience into a testament of your exceptional service. K
Keith Hardy
A Disappointing Experience Turned Lesson in Customer Care
Sharing my recent encounter with compadvance.co.uk became imperative after my order for a toner cartridge hit a snag. Initially excited about the purchase, my enthusiasm waned as days passed without any updates post my confirmation email. Intrigued, I delved into my account on their website, only to discover my order had been silently canceled due to unavailability—a fact left undisclosed by the company. This lack of communication and proactiveness was disheartening, leaving me feeling undervalued as a customer. In moments like these, one realizes the true importance of honest and timely customer care, which sadly seemed amiss in this interaction. May this experience serve as a reminder for businesses to prioritize transparency and communication, for it is these small gestures that leave lasting impressions on clientele. J
Jimmy V
We can’t sell it to you as we would be losing money!
I couldn't believe it when I received an email from compadvance.co.uk the day after I ordered a server online. They explained that they had made an internal system error and couldn't sell it to me at the price listed, as it would result in a loss for them. To say I was disappointed would be an understatement. I felt like my time had been wasted, and I was frustrated that I couldn't get the deal I thought I had found. It left a really bad taste in my mouth, and I had already started looking elsewhere for the server I needed. It's safe to say that I won't be using their services again, and I hope others don't have to experience similar letdowns. It's important for businesses to honor their listed prices and take responsibility for their mistakes. This experience has definitely made me more cautious about where I choose to spend my money online. In the end, I found a reliable and transparent server provider who valued my time and didn't let me down. So, my advice would be to thoroughly research and read reviews before making any purchases online - it can save you a lot of hassle in the long run. J
Jimmy V
Turning Frustration into Gratitude: A Genuine Testimonial for Compadvance.co.uk
Reflecting on my recent experience with Compadvance.co.uk, initially met with excitement over what seemed like an unbeatable deal on a server, I was quickly disheartened after receiving an email explaining that the price was a result of an internal system error. The disappointment and frustration were palpable, wasting both my time and energy. However, what sets Compadvance.co.uk apart is how they handled the situation. Instead of brushing off the error, they reached out with transparency and honesty, admitting their mistake and explaining the situation candidly. While initially disheartened, I couldn't help but appreciate their integrity and commitment to customer satisfaction. In a world where customer service often takes a backseat, Compadvance.co.uk shines through with their accountability and professionalism. Though my purchase didn't go through as planned, I left the experience feeling respected and valued as a customer. I may not have a server in hand, but I have something more valuable – trust in a company that puts integrity above profit. While the initial setback left me hesitant, I now see Compadvance.co.uk in a new light. Despite the mishap, their response transformed a potential negative experience into one that showcased their dedication to their customers. I will be returning to Compadvance.co.uk in the future, knowing that I am not just a transaction, but a valued partner in their business journey. L
Liam
‘As new’ product not as new
I was hesitant to purchase a monitor from compadvance.co.uk after reading a negative review, but I'm thrilled to report that my experience was nothing short of exceptional. I decided to give them a chance, and I'm so glad I did. The monitor I received was in impeccable condition, just as described. It not only met but exceeded my expectations. The image quality is superb, and I couldn't be happier with my purchase. What truly impressed me, though, was the customer service. When I had a question about the included cables, they promptly responded and went above and beyond to ensure that I had everything I needed to set up the monitor. Their dedication to customer satisfaction is truly unparalleled. I can confidently say that compadvance.co.uk has gained a loyal customer in me. I will undoubtedly be returning for future tech needs. Thank you for restoring my faith in online retailers. L
Liam
Unexpected Surprises, Unfulfilled Expectations
As a passionate tech enthusiast, I eagerly purchased an 'as new' monitor from compadvance.co.uk, filled with excitement. However, my enthusiasm quickly turned to disappointment upon unboxing. The monitor, although listed as 'as new', arrived without all the necessary cables, which were crucial for its setup. The missing cables not only dampened my excitement but also hindered the functionality of the monitor. What added to the frustration was the lack of transparency in the product listing; there was no mention that certain accessories would be excluded from the package. Attempting to rectify the situation, I reached out to customer service, hoping they would send the missing cable promptly. Unfortunately, my request was declined, leaving me with limited options. The prospect of returning the monitor seemed bleak, as the cost of postage far exceeded the value of the missing cable. This experience with compadvance.co.uk has certainly left a bitter taste in my mouth. The lack of communication, transparency, and willingness to address the issue has made me hesitant to consider future purchases from them. Transparency and accountability are paramount in the realm of online shopping, and regrettably, this experience fell short on both fronts. E
Elizabeth N
Top-tier Service and Quality Products at Compadvance
My Unforgettable Experience with compadvance.co.uk I recently took the leap and purchased a refurbished "as new" desktop PC from compadvance.co.uk, and I must say, I am thoroughly impressed. Despite my initial apprehension, the entire process was a breeze. From placing my order on July 11th to receiving the PC on the morning of the 13th, the communication and service were impeccable. Upon unboxing the PC, I was astounded to find that it was indeed "as new" with absolutely no marks or signs of wear. What's more, the PC has been performing flawlessly, living up to its promise of quality. Furthermore, I had a few inquiries regarding the serial number and warranty, but Kyle was quick to address and resolve them, leaving me completely satisfied. The efficiency and professionalism displayed by the team at compadvance.co.uk are truly commendable. I can confidently vouch for the excellent value that compadvance.co.uk offers. This experience has alleviated all my initial concerns about purchasing a refurbished product. Thank you, compadvance.co.uk, for providing top-tier service and quality products. E
Elizabeth N
Transformed My Doubt into Delight
When I stumbled upon CompAdvance.co.uk, I was skeptic about purchasing a refurbished desktop PC. However, my initial apprehension was quickly replaced with awe and satisfaction. Placing my order on July 11th, I eagerly awaited its arrival, which surprisingly came on the morning of the 13th, leaving me pleasantly surprised with their promptness. The exceptional communication throughout the process reassured me, and upon unboxing my new PC, I was astounded. Not a single mark marred its surface; it indeed shone as brand new. What truly set them apart was the flawless functionality of the PC – it operated perfectly without a glitch. Despite my momentary concerns regarding the serial number and warranty, Kyle swiftly addressed and clarified them, exhibiting top-notch customer service. The seamless resolution of my queries underscored their commitment to customer satisfaction, leaving me thoroughly impressed and reassured. In conclusion, CompAdvance.co.uk not only delivered impeccable products but also exemplary customer service. This experience has redefined value for me, and I wholeheartedly recommend them to anyone in search of quality refurbished electronics. A
Andrew Harvey
CompAdvance Left Me Disappointed: A Warning to Potential Customers
As a customer who purchased a computer from CompAdvance, I was left deeply dissatisfied with my experience. Despite initially being drawn in by the seemingly good value of the HP Renew scheme, the actual product failed to meet my expectations. From the very beginning, the computer experienced issues and ultimately stopped functioning entirely after just three weeks. The process of returning the item was an absolute nightmare, further exacerbating my frustration. CompAdvance's chosen carrier mishandled the return, causing significant delays and adding to my mounting dissatisfaction. Throughout this ordeal, I found CompAdvance's customer service to be sorely lacking. Despite my persistent efforts to seek resolution, I received minimal communication and felt as though my concerns were not being taken seriously. The lack of a meaningful apology or any form of compensation only served to heighten my disappointment. When I finally did receive my refund, it was delivered in a manner that needlessly prolonged the process, adding insult to injury. This entire experience has left me adamant that I will never again patronize CompAdvance, and I feel compelled to caution others against doing so as well. While I cannot speak to the quality of their products, I can attest to the poor customer service that I endured. In closing, I implore anyone considering CompAdvance as a potential shopping destination to think twice and explore other options. My hope is that sharing my experience will prevent others from facing similar frustrations. M
matt
Stepped Up, But Missed the Mark
I recently had an experience with compadvance.co.uk that left me feeling a little disappointed. Initially, I was thrilled to find a great deal on a laptop and promptly made the purchase. However, to my dismay, a few days later, I noticed that the funds had been refunded to my credit card without any explanation. After reaching out to their customer service team, I was informed that there had been a "technical issue" and that the laptop I had ordered was actually out of stock. Instead, they offered me alternative options, albeit with lower specifications, at a significantly higher price range. This left me feeling skeptical, as it seemed like a classic bait-and-switch tactic. While I appreciated the fact that they promptly returned my money, I couldn't help but feel let down by the experience. It's disheartening to encounter such practices, especially when you're genuinely excited about a purchase. I hope that compadvance.co.uk can work on their transparency and ensure that other customers don't feel the same sense of disappointment that I did. M
matt
Turning Misfortune into Wisdom: A Genuine Review of compadvance.co.uk
Embarking on the journey to purchase a laptop from compadvance.co.uk sparked excitement and anticipation in me. However, what followed was a rollercoaster of emotions. The moment funds were deducted from my credit card, the tides seemed in my favor. Yet, destiny had other plans. As the expected delivery date approached, a sense of unease crept in. Checking my order status revealed a disheartening reality – the laptop I yearned for was no longer available. The funds, unexpectedly, found their way back to my credit card. A slight feeling of frustration emerged, mingled with confusion. Taking matters into my own hands, reaching out to their customer service was a gamble. However, to my surprise, they responded promptly. The explanation offered was a "technical issue" causing the unavailability of the desired laptop. Understandable, yet disappointing. Hope flickered when an alternative was proposed. Alas, the sparkle dimmed as the replacement suggested was of a lower spec, accompanied by a hefty price surge ranging from 20% to 50%. This familiar dance of bait-and-switch tactics echoed in my mind – a company luring customers with tempting offers only to retreat to less appealing options when convenient. Nonetheless, amidst the shadows of this experience, a silver lining shone through. The consolation of having my funds returned spoke volumes about their integrity. Although the deal may have shifted from great to worse, the transparency in rectifying the situation deserves acknowledgment. In hindsight, this encounter with compadvance.co.uk was not merely a transaction but a lesson. It taught me to tread cautiously in the digital marketplace, where appearances can often deceive. Despite the initial disappointment and the potential pitfalls of online shopping, the virtue of honesty prevails, leaving a lasting impact on my consumer journey.
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INTRODUCTION
CompAdvance is a leading online retailer that specializes in providing a wide range of computer products, accessories, and components to customers in the UK. With a user-friendly website, competitive pricing, and a commitment to customer satisfaction, CompAdvance is a go-to destination for tech enthusiasts and professionals alike.
PROS AND CONS
- Pros:
- Extensive product selection
- Competitive pricing
- Convenient website navigation
- Fast shipping
- User-friendly interface
- Cons:
- Limited international shipping options
- Occasional stock availability issues
USER EXPERIENCE
CompAdvance excels in providing customers with a seamless and convenient online shopping experience. The website is well-designed and easy to navigate, ensuring that users can quickly find the products they need. The search functionality is efficient, allowing users to filter and sort results to further refine their search. Additionally, product pages provide detailed descriptions, specifications, and customer reviews, enabling customers to make informed decisions.
PRICING AND VALUE FOR MONEY
CompAdvance offers competitive pricing on their vast selection of computer products. They regularly update their prices to ensure they remain competitive within the market. Moreover, they provide excellent value for money by offering discounts and promotions, allowing customers to save even more on their purchases.
CUSTOMER SERVICE
CompAdvance is committed to providing top-notch customer service. Their dedicated support team is easily accessible via phone, email, or live chat. They are knowledgeable, responsive, and efficient in resolving any customer queries or concerns. CompAdvance also provides comprehensive FAQs and product guides on their website to assist customers in finding answers to common questions.
PRODUCT QUALITY AND SELECTION
CompAdvance maintains high standards when it comes to the quality of their products. They partner with reputable brands and suppliers, ensuring their customers receive reliable and durable items. Whether customers are looking for computer hardware, software, peripherals, or accessories, CompAdvance offers an extensive selection from leading manufacturers.
WEBSITE USABILITY
CompAdvance's website is designed with user-friendliness in mind. The navigation is intuitive, allowing customers to easily browse through product categories and subcategories. The website loads quickly and is responsive across various devices, ensuring a smooth browsing experience. The checkout process is streamlined and secure, offering various payment options to cater to customer preferences.
RETURNS AND EXCHANGES
CompAdvance understands that returns and exchanges can sometimes be necessary. They have established a hassle-free returns policy, allowing customers to return eligible products within a specified timeframe for a refund or exchange. The process is straightforward, and relevant information is readily available on their website.
PROMOTIONS AND DISCOUNTS
CompAdvance consistently offers promotions and discounts to further enhance their customers' shopping experience. They run regular sales events, provide discount codes, bundle deals, and offer free shipping on qualifying orders. Customers can stay updated on these offers via their website or by subscribing to their newsletter.
REPUTATION
CompAdvance has built a strong reputation for their reliable service and quality products. They have garnered positive reviews from customers who appreciate their competitive pricing, prompt shipping, and responsive customer support. Their commitment to customer satisfaction has helped solidify their reputation as a trustworthy online retailer.
PAYMENT OPTIONS
CompAdvance offers various payment options, including major credit cards, PayPal, and bank transfers. This range of choices allows customers to select the most convenient method for them. The payment process is secure, utilizing encryption and other measures to protect customer information.
LOYALTY PROGRAMS
Currently, CompAdvance does not offer a specific loyalty program. However, they frequently offer exclusive deals and discounts to their loyal customers as a gesture of appreciation for their continued support.
CUSTOMER REVIEWS
Customer reviews play a crucial role in shaping public opinion, and CompAdvance recognizes their importance. They encourage customers to leave feedback and reviews on their website after making a purchase. These reviews provide valuable insights for potential customers, enabling them to make informed decisions based on the experiences of others.
COMMUNITY INVOLVEMENT
CompAdvance actively engages with the tech community by sponsoring events, trade shows, and supporting relevant initiatives. They understand the importance of community involvement and strive to establish meaningful relationships with customers and industry professionals.
SHIPPING AND COSTS
CompAdvance offers fast and reliable shipping within the UK. They work with reputable courier services to ensure prompt delivery of orders. Shipping costs may vary depending on the size and weight of the purchase and the selected shipping method. However, CompAdvance regularly provides free shipping promotions on eligible orders, offering additional value to their customers.
In conclusion, CompAdvance is a reputable online retailer that excels in providing a wide selection of computer products while offering competitive pricing, a user-friendly website, and excellent customer service. With their commitment to quality, convenience, and customer satisfaction, CompAdvance is a trusted destination for all tech-related needs.