Completepet Reviews

Voted Poor (2/5)

72 Votes

72 Reviews

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TrustScore 2 out of 5

In the Big Sales category

 

Pie-Chart Analysis

29% users rated Terrible
33% users rated Poor
24% users rated Average
4% users rated Very Good
10% users rated Excellent
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Introduction

Complete Pet is an online retailer that specializes in providing pet products and supplies for a variety of pets, including dogs, cats, birds, and small animals. With a wide selection of high-quality products, this Australian-based website aims to meet the needs of every pet owner. In this comprehensive review, we will take a closer look at various aspects of Complete Pet, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:

  • Wide selection of pet products
  • High-quality products
  • Competitive pricing
  • Responsive and user-friendly website
  • Fast shipping
  • Excellent customer service

Cons:

  • Limited information on certain products
  • Shipping costs can be high for bulky items

User Experience

Complete Pet offers a seamless and enjoyable user experience. The website design is clean, well-organized, and easy to navigate. The search functionality allows users to quickly find specific products, and the product categories are clearly labeled for easy browsing. The product pages provide detailed descriptions and images, giving customers a clear understanding of what they are purchasing. Additionally, the checkout process is straightforward, ensuring a hassle-free shopping experience.

Pricing and Value for Money

Complete Pet offers competitive pricing on their range of pet products. While some items may be priced higher than what you can find in physical stores, the convenience of online shopping and the ability to compare prices make up for the slight difference. The value for money is excellent, considering the high quality of the products offered. Frequent promotions and discounts further enhance the affordability and value for customers.

Customer Service

Complete Pet's customer service is top-notch. They are known for their prompt and helpful responses to customer inquiries and concerns. The customer service team is knowledgeable and strives to provide solutions and assistance in a friendly manner. Whether it is a question about a product or an issue with an order, customers can expect a satisfactory resolution from the dedicated support team.

Product Quality and Selection

With a wide selection of pet products, Complete Pet ensures that pet owners can find everything they need in one place. The website offers products from renowned brands known for their superior quality. From premium dog food to comfortable cat beds, the products on Complete Pet are carefully curated to meet the diverse needs of pet owners. The emphasis on product quality ensures that customers can trust the items they purchase.

Website Usability

Complete Pet's website is user-friendly and designed for optimal usability. The intuitive interface allows customers to easily find their desired products and navigate through different sections of the website. The mobile-responsive design ensures that the website is accessible and functional on various devices, providing a seamless experience for users. The inclusion of sorting and filtering options further enhances the usability, allowing customers to refine their search results based on specific criteria.

Returns and Exchanges

Complete Pet has a fair and transparent returns and exchanges policy. If a customer receives a faulty or incorrect product, they can contact customer service within a specified period to initiate a return or exchange. The process is straightforward, and Complete Pet is known for their efficiency in processing returns and providing refunds or replacements. However, it's important to note that certain restrictions may apply to certain products, such as perishable items or personalized products.

Promotions and Discounts

Complete Pet frequently offers promotions and discounts, providing customers with opportunities to save on their pet purchases. These promotions may include percentage discounts, free shipping, or bundled deals. The website prominently displays ongoing promotions, making it easy for customers to take advantage of the available offers. Subscribing to the newsletter or following Complete Pet on social media can also provide exclusive access to promotions and discounts.

Reputation

Complete Pet has built a strong reputation as a reliable and trustworthy online pet retailer. Positive customer reviews, testimonials, and ratings reflect their commitment to customer satisfaction. They have successfully fulfilled numerous orders, delivering quality products and exceptional service. The company's dedication to providing a seamless customer experience has led to a loyal customer base and an excellent reputation in the pet industry.

Payment Options

Complete Pet offers a range of convenient payment options to cater to different customer preferences. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, alternative payment methods like PayPal are also accepted, providing an extra layer of security and convenience for online transactions.

Loyalty Programs

Complete Pet currently does not offer a specific loyalty program. However, they make up for this by offering frequent promotional discounts and exclusive deals to their customers. The absence of a formal loyalty program does not diminish the overall value and benefits that customers can enjoy when shopping on Complete Pet.

Customer Reviews

Customer reviews play a crucial role in ensuring transparency and trustworthiness. Complete Pet encourages customers to leave reviews and ratings for the products they have purchased. These reviews provide valuable insights and feedback for both the company and potential buyers, helping them make informed decisions. Overall, the customer reviews on Complete Pet are overwhelmingly positive, highlighting the excellent quality of the products and the exceptional customer service received.

Community Involvement

Complete Pet actively participates in community involvement and supporting animal welfare initiatives. They frequently collaborate with local animal shelters and organizations, sponsoring events and providing financial assistance. By actively giving back to the community, Complete Pet demonstrates their commitment to the well-being of pets beyond their role as an online retailer.

Shipping and Costs

Complete Pet offers reliable and fast shipping services across Australia. They strive to process and dispatch orders as quickly as possible, ensuring timely delivery. Shipping costs vary depending on the size and weight of the items purchased. While the costs for small items are generally reasonable, larger or bulky items may incur higher shipping fees. Free shipping promotions are occasionally offered, providing customers with opportunities to save on delivery costs.

In conclusion, Complete Pet is a reputable online retailer that prioritizes customer satisfaction and offers a wide range of top-quality pet products. With a user-friendly website, competitive pricing, excellent customer service, and a commitment to animal welfare, Complete Pet is an ideal choice for pet owners seeking convenience, value for money, and a reliable shopping experience.