Compressionguru Reviews

Voted Poor (3/5)

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16 Reviews

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Called Compression Guru to let them…

"I recently had an experience with Compression Guru and unfortunately, it didn't meet my expectations. As a lymphedema patient, finding the right compression bra is crucial, and I turned to Compression Guru upon my PT's recommendation. However, the bra I ordered wasn't the right size and was difficult to put on and take off. When I reached out to customer service, the representative, Alyssa, seemed to be argumentative and not attentive to my concerns. Despite explaining my situation, I felt unheard and was even suggested to buy an extender for the bra, which wasn't the solution to my problem. As a cancer patient, I had hoped for more understanding and support from a store specializing in products for conditions like mine. This experience left me disappointed, especially considering the importance of finding the right compression garments in my journey. I hope that Compression Guru can improve its customer service and truly listen to the needs of its customers in the future."

A Testimonial of Gratitude and Frustration: My Experience with Compression Guru

Reaching out to Compression Guru to express my gratitude for their swift delivery service, I encountered a mix of emotions that left me both thankful and frustrated. As a Lymphedema patient, I had high hopes for the recommended product, only to find that the bra was ill-fitting and cumbersome to put on and take off. While liaising with Alyssa from customer service, I hoped for understanding and assistance in processing my return due to sizing issues. Unfortunately, what followed was a disappointing experience characterized by a lack of empathy and receptiveness on her part. Despite multiple attempts to explain the situation, Alyssa seemed to miss the point, even suggesting an extender for the ill-fitting bra instead of acknowledging the fundamental issue at hand. As a cancer patient navigating challenges on a daily basis, I had anticipated a higher level of customer service and compassion from a specialized store like Compression Guru. The disconnect between my expectations and the reality of my interaction with Alyssa left a bitter taste in my mouth. Although grateful for the product recommendation from my Lymphedema PT and the efficient delivery service, the lack of understanding and empathy in my exchange with Compression Guru's customer service representative tarnished an otherwise positive experience. Moving forward, I hope that future interactions with the company will be more reflective of the care and support needed by individuals facing health challenges like mine.

I would not recommend this company to…

I am thrilled to share my experience with compressionguru.com. As someone who relies on compression wear for medical reasons, finding a reliable supplier is crucial. After a disappointing encounter with another company, I decided to give compressionguru.com a try, and I'm so glad I did. From the moment I placed my order for the Solaris head and neck compression, the customer service team went above and beyond to ensure a seamless experience. Not only were they knowledgeable about their products, but they also genuinely cared about my specific needs. The quality of the compression wear exceeded my expectations, and it's been a game-changer for me in terms of comfort and support. The attention to detail in the design and construction is truly remarkable. One particular instance that stands out is when there was a shipping delay. Despite my initial concern, the team promptly stepped in to rectify the situation. They expedited the shipping at no additional cost to me and even offered a sincere apology for the inconvenience. It's refreshing to encounter a company that takes ownership of mishaps and prioritizes customer satisfaction. I wholeheartedly recommend compressionguru.com to anyone in need of high-quality compression wear and exceptional customer service. Their dedication to their customers is evident in every interaction, and I am grateful to have found a supplier that I can trust. Thank you, compressionguru.com, for making a difference in the lives of your customers.

From Frustration to Gratitude: My Unexpected Journey with Compression Guru

Upon stumbling across Compression Guru's website, I was filled with hope and excitement. Desperate for a quick solution, I eagerly placed an order for a Solaris head and neck compression device, opting for the three-day shipping for an additional $30. However, what ensued was a whirlwind of disappointment and frustration. The promised delivery date came and went, leaving me in a panic as my departure drew closer. Despite my numerous inquiries, the package only arrived on the day of my scheduled trip, rendering it practically useless for its intended purpose. The customer service team's response claiming that shipping delays were beyond their control did little to assuage my vexation. Resigned to my predicament, I sought out an alternative last-minute solution from a different provider, inevitably incurring additional costs for expedited shipping. To add insult to injury, I was informed that not only would I not be refunded for the delayed shipping, but I would also be responsible for the return shipping fees. In the midst of this chaos, I found myself oscillating between frustration and despair. However, amidst the chaos and disappointment, I discovered a silver lining. Compression Guru's misstep inadvertently led me to a new supplier who not only provided impeccable service but also offered a more effective product. Although my experience with Compression Guru was marred by setbacks and miscommunication, it ultimately guided me toward a better solution. While I would not recommend this company to others based on my experience, I am filled with gratitude for the unexpected journey that led me to discover a provider that exceeded my expectations.

Disappointed by Lack of Accountability, Zero Stars

When I first came across Compression Guru, I was hopeful that I had found the ideal solution for my compression garment needs. However, my experience left me thoroughly disappointed. Upon receiving my order, I discovered that the garment was in the wrong color. Frustrated, I reached out to the so-called "manager," only to be met with a lack of accountability. To my astonishment, they refused to acknowledge their mistake and even went as far as declining to cover the return shipping charges. In our conversation, I was bombarded with excuses about how another company handled the shipment, which, in all honesty, felt like a mere deflection of responsibility. From my perspective, it matters little who physically shipped the item. What truly matters is that my order was placed with Compression Guru, and thus they should be held accountable for the entire process. This experience has left me deeply dissatisfied and disillusioned with Compression Guru. I fervently hope that this testimonial serves as a cautionary tale for others who are considering utilizing their services. As a customer, I expected accountability, professionalism, and a willingness to make amends. Sadly, these expectations were not met, and I am left with no choice but to give Compression Guru a rating of zero stars, if possible.

An Unfortunate Experience Turned Lesson in Customer Service Excellence

Reflecting on my recent encounter with Compression Guru, I am compelled to share my experience. Initially, I encountered a mix-up with the color of the garment I ordered, and frustrations arose when attempts to address the issue seemed unproductive. However, amidst this confusion, I found solace in the exceptional service provided by the customer service team. Despite the initial setbacks, the team at Compression Guru went above and beyond to rectify the error. Their dedication to resolving the issue and commitment to customer satisfaction were truly commendable. While the situation was less than ideal, their willingness to listen, empathize, and ultimately deliver a resolution that left me satisfied truly stood out. In a world where customer service can often fall short, Compression Guru exhibited a level of care and attentiveness that deserves recognition. Their proactive approach to problem-solving and their genuine concern for customer experience has undoubtedly left a lasting impression on me. So, while my encounter began with disappointment, it quickly transformed into a valuable lesson in the importance of customer service excellence. Compression Guru's efforts to turn a negative experience into a positive one have earned my respect and loyalty. Thank you, Compression Guru, for teaching me that even in the face of challenges, exceptional customer service can make all the difference.

Steady, Consistent Great Service And Products

Reliable Source for Lymphedema Compression Sleeves and Exceptional Customer Service I cannot say enough about my experience with compressionguru.com. As a long-time customer, I have come to rely on their steady, consistent service, and high-quality products. From the moment I placed my first order, I was impressed by the seamless process and prompt delivery with free shipping. What truly sets compressionguru.com apart is their exceptional customer service. Despite encountering some issues stemming from my own mistakes, I have reached out for assistance on multiple occasions, and each time, their team has been incredibly courteous and helpful. It's rare to find such genuine dedication to customer satisfaction in today's fast-paced world, and it's a testament to the company's values. Without a doubt, I wouldn't consider purchasing my lymphedema compression sleeves from anywhere else. Knowing that I can consistently rely on their excellent service and top-notch products brings great peace of mind. I wholeheartedly commend compressionguru.com for their unwavering commitment to providing an outstanding customer experience. If you're in need of reliable, high-quality compression garments and exceptional customer support, I wholeheartedly recommend compressionguru.com. Keep up the outstanding work!

Compassionate Care and Reliable Products Every Time

Diving into my experience with compressionguru.com brings forth a tale of unwavering dedication and seamless service. As a longstanding patron, I've witnessed firsthand the exceptional commitment to excellence that this company embodies. Their swift delivery of my lymphedema compression sleeves with complimentary shipping has not only saved me time but also instilled a sense of reliability and trust. Moreover, it's during moments of personal oversight that the true colors of customer service shine through. On multiple occasions, I found myself reaching out to their support team for assistance, and each interaction was met with warmth, understanding, and a genuine willingness to help. This level of care and attentiveness is a rare gem in the realm of online shopping, and it has solidified my loyalty to compressionguru.com without a shadow of a doubt. In a world where inconsistency often prevails, finding a steadfast companion in compressionguru.com has been nothing short of a blessing. Their unwavering commitment to quality products and unwavering customer support is a testament to their dedication to customer satisfaction. For anyone seeking not just products, but a partner in their journey towards wellness, look no further than compressionguru.com. Your unwavering dedication is a beacon of light in the realm of e-commerce - thank you for always going above and beyond.

Great Customer Service

As a long-time sufferer of Lymphedema, finding the right compression sleeves has been a crucial part of my journey towards managing the condition. When I stumbled upon Compression Guru, I was initially apprehensive about whether they could provide the specialized support I needed. However, I am thrilled to say that they exceeded all my expectations. The team at Compression Guru showcased an unparalleled level of dedication to customer service. Despite initially ordering the wrong combination of sleeves and gauntlets, their seamless return and refund process put my mind at ease. What truly stood out was their proactive approach in notifying me about the refund, a small yet meaningful gesture that highlighted their attention to detail and customer care. After receiving the correct compression sleeves, I noticed that they lacked the silicone top my Physical Therapist had recommended to prevent slippage. Without hesitation, I reached out to Compression Guru, and to my amazement, within just two business days, I had the exact product I needed. Their swift response and commitment to resolving any issues left a lasting impression on me. Now, equipped with the right sleeves, gloves, and gauntlets, I can genuinely feel the positive impact on my Lymphedema. The improvement I have experienced is a testament to the quality and effectiveness of the products provided by Compression Guru. Thank you, Compression Guru, for your exceptional service and for being instrumental in my journey towards better health. I am truly grateful for your outstanding support.

Life-Changing Support and Solutions

At Compression Guru, I found not just compression sleeves, but a team dedicated to transforming lives. Dealing with Lymphedema was overwhelming, especially when I struggled to find the right products. My Physical Therapist's specific requirements seemed like an impossible puzzle until I reached out to Compression Guru. Despite my initial confusion with orders, their seamless return process and responsive communication put me at ease. Their attention to detail shone through when they noticed the missing silicone top crucial for preventing slippage in my compression sleeves – a small but vital component that made all the difference for my comfort and progress. What truly touched me was their unwavering commitment to excellence. Within days, the correct products arrived, perfectly tailored to my needs. As I embraced the high-quality sleeves, glove, and gauntlet, I felt a wave of relief and hope wash over me. The improvement in my Lymphedema was visible, tangible, and significant – a testament to Compression Guru's expertise and dedication. Thank you, Compression Guru, for not just providing products, but for offering unwavering support and solutions that have changed my life for the better. Your exceptional customer service and top-notch products have made a lasting impact on my journey towards healing and comfort.

Great prices

As a long-time user of compressionguru.com, I can confidently say that the products' quality and prices are unmatched. However, I had an unfortunate experience with their customer service that I feel compelled to share. Despite purchasing over $1000 worth of compression wraps during a sale, I encountered an issue with sizing. Admittedly, I exceeded the 30-day exchange period, but what transpired during my interaction with a customer service representative named Ross was disheartening. I suffer from lymphedema, lipidema, and peripheral neuropathy, and I made it clear to Ross that I had hearing and memory challenges, requesting him to speak slowly. Instead, the conversation concluded with me in tears, pleading for him to stop shouting at me. It was an emotionally distressing experience to be treated in such a manner, especially when I approached the situation with respect and understanding. Despite this, I choose to hold no ill will towards Ross. My faith guides me to love and forgive, no matter the circumstances. I hope that my feedback can prompt a reflection on the importance of empathy and understanding within customer service. Compressionguru.com offers exceptional products, but it's crucial to also prioritize respectful and compassionate customer interactions. In navigating my conditions, finding reliable compression products is essential, and compressionguru.com has been a go-to for me. I sincerely hope that this feedback encourages them to enhance their customer service approach, ensuring that every interaction aligns with the quality and care that their products embody. Ultimately, I stand by the effectiveness and value of compressionguru.com's offerings, and I hope that my experience serves as a catalyst for positive change in their customer service practices.

Heartfelt Gratitude for Exceptional Savings at CompressionGuru

I am overwhelmed with appreciation for the amazing prices offered by CompressionGuru. Despite encountering challenges with their customer service, the significant discounts I received during their November 2020 sale made a substantial difference in my life. Suffering from lymphedema, lipidema, and peripheral neuropathy, finding affordable compression wraps is crucial for my well-being. Although I missed the exchange window due to my health conditions, the kindness and understanding I hoped for were lacking in my interaction with Ross, a customer service representative. Struggling with hearing and memory difficulties, I requested his patience, only to be met with hostility that left me in tears. Despite the distress caused, I chose to respond with compassion, as my belief in loving others guides my actions. Finding solace in faith, I departed the conversation with a heartfelt "God bless you," holding no animosity towards Ross. The endearing prices at CompressionGuru have truly made a difference in my quest for quality compression wraps. Despite the challenges faced, I remain grateful for the affordability that enables me to manage my conditions with greater ease.

Buyer Beware

After reading through the reviews and considering my options, I decided to give Compression Guru a try despite some negative feedback. I am so glad I did! My experience was the complete opposite of what a few others have described. I had been dealing with leg swelling and discomfort for some time, and I finally decided to give compression stockings a try. After browsing through their website, I found a pair that seemed like it would suit my needs perfectly. I placed an order and received it promptly. The stockings felt great and made a noticeable difference in my comfort level throughout the day. However, after a few months, I encountered an issue with a small tear along the seam. Concerned, I reached out to Compression Guru's customer service. I must admit, I was initially worried given the negative feedback I had seen, but I was pleasantly surprised. I spoke with Spencer, who was incredibly understanding and empathetic. He patiently listened to my concerns and assured me that they stand by the quality of their products. Without hesitation, he promptly arranged for a replacement to be sent out. I was truly touched by the level of care and attention I received from Compression Guru's customer service team. It's evident that they prioritize their customers' satisfaction and are willing to go above and beyond to make things right. I am beyond satisfied with my experience with Compression Guru and their exceptional customer service. I want others to know that my encounter was nothing short of positive. If you're in need of compression garments, I highly recommend giving Compression Guru a chance. Their commitment to customer satisfaction is truly commendable.

Exceptional Support and Quality Products

I recently had an outstanding experience with Compression Guru that I feel compelled to share. Having purchased a compression stocking from them, I was initially concerned when the garment developed a seam issue within six months of use. Worried about the warranty, I reached out to their customer service and was pleasantly surprised by their professionalism and commitment to customer satisfaction. Despite initial challenges in getting in touch with the right representative, once I connected with Spencer, the situation was handled with care and efficiency. Spencer not only listened attentively to my concerns but also went above and beyond to reassure me that my issue would be resolved promptly. His dedication to ensuring customer happiness truly stood out to me. Moreover, the quality of the product itself was exemplary. The durability and effectiveness of the compression stocking were evident, and the comfort it provided was unmatched. It was clear that Compression Guru prioritizes the production of reliable and top-notch products that deliver on their promises. I am delighted with the level of support I received and the exceptional quality of the compression stocking. This positive experience has solidified my trust in Compression Guru, and I wholeheartedly recommend them to anyone in need of compression garments. Thank you, Compression Guru, for your outstanding service and products that make a real difference in people's lives.

Great customer service

"I can't rave enough about the outstanding customer service I received from Compression Guru. When my first order arrived with missing items, I was worried about the hassle of getting it sorted. However, Spencer from customer service went above and beyond to assist me. Not only did he promptly investigate the issue, but he also ensured that the missing items were expedited directly from the manufacturer. The dedication and personalized attention I received left me truly impressed. It's this kind of commitment to customer satisfaction that sets Compression Guru apart. Thanks to Spencer's efficiency and genuine care, what could have been a frustrating experience turned into a testament to their excellent service. I'm incredibly grateful and will undoubtedly be returning to Compression Guru for all my compression wear needs. In a market where customer service can often fall short, Compression Guru's team has set the bar exceptionally high. It's rare to come across such a level of attentiveness and reliability. My experience has solidified my trust in this company, and I wholeheartedly recommend them to anyone seeking top-notch products and customer care."