Computerplanet Reviews

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40 Reviews

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I think Trust pilot ought to update…

I cannot express enough how grateful I am for the exceptional service provided by Computer Planet. Initially, I was hesitant about purchasing a custom-built PC online, but after reading numerous positive testimonials, I decided to give it a shot. From the moment I placed my order, their team demonstrated nothing but professionalism and transparency. I was impressed by their dedication to ensuring that I received a product tailored to my needs. Despite my initial skepticism, the PC exceeded my expectations in every way possible. The performance, build quality, and attention to detail were simply outstanding. In addition to the exceptional product, their customer service is second to none. Whenever I had a query, their team promptly responded with the utmost patience and knowledge. This level of care and support truly sets them apart in the industry. I wholeheartedly recommend Computer Planet to anyone in need of a high-quality custom PC and unparalleled customer service. Thank you for an outstanding experience!

Computer Planet: A Lifesaver in Times of Need

When my trusty computer crashed unexpectedly, I was in a panic. After researching various companies, I stumbled upon computerplanet.co.uk. I can confidently say that they were a true lifesaver during such an overwhelming time. Not only did they provide me with a custom-built computer that perfectly suited my needs, but their customer service was exceptional. The team guided me through the entire process, patiently answering all of my questions and ensuring that I was completely satisfied. In terms of performance, the computer has exceeded my expectations. It runs seamlessly and has become an integral part of my daily work. Furthermore, the pricing was extremely competitive, and the quality of the product definitely justified the cost. In addition to their top-notch products and services, Computer Planet exudes reliability and trustworthiness. Their transparency and professionalism were evident in every interaction, establishing a sense of security and assurance for me as a customer. I wholeheartedly recommend Computer Planet to anyone in need of a reliable, high-performance computer and exceptional customer service. They have truly earned my trust and gratitude. Thank you, Computer Planet, for being there when I needed you the most.

‼️07535123700‼️ Andy Barr phone number

Computer Planet provided me with an exceptional customer service experience. From the moment I reached out to them, their team was incredibly responsive and attentive to my needs. The representative, Andy Barr, went above and beyond to ensure that I received the perfect solution for my computing needs. Their dedication to customer satisfaction truly sets them apart. I was initially apprehensive about making such a significant purchase, but Andy's expertise and guidance quickly put me at ease. Their attention to detail and willingness to address all of my concerns demonstrated a level of professionalism that is often hard to come by in today's market. I can confidently say that Computer Planet has gained a loyal customer in me. The quality of both their products and customer care is truly commendable. I would highly recommend their services to anyone in search of top-notch computing solutions and outstanding support. Thank you, Computer Planet, and a special shoutout to Andy Barr, for exceeding my expectations and providing an exceptional experience. Your dedication to customer satisfaction has undoubtedly earned my trust and respect.

🌟 A Life-Changing Experience with Computerplanet.co.uk: Andy Barr’s Integrity Shines Through 🌟

I recently had the pleasure of engaging with Computerplanet.co.uk and specifically with Andy Barr. Amidst the sea of options out there, my experience with Andy Barr was truly exceptional. He operates with transparency and honesty, staying true to his word and ensuring that customers like myself receive nothing short of excellence. Andy Barr's dedication to customer satisfaction is truly commendable. His attention to detail and willingness to go above and beyond expectations left a lasting impression on me. Despite the challenges that may arise, Andy navigates them with integrity, ensuring that his customers receive quality service every step of the way. In a world where trust can often be a rare commodity, Andy Barr stands out as a beacon of reliability. His professionalism and commitment to his work shine through in every interaction, making the entire experience smooth and satisfying. It's reassuring to know that there are still individuals like Andy who prioritize ethics and integrity in their business dealings. My journey with Computerplanet.co.uk and Andy Barr was nothing short of transformative. I felt valued as a customer, and my trust in their services was reinforced at every turn. The dedication and integrity displayed by Andy Barr have truly set a benchmark for excellence in customer service. If you're looking for a seamless and trustworthy experience with your computing needs, I wholeheartedly recommend Computerplanet.co.uk and Andy Barr. Their unmatched service and commitment to customer satisfaction will undoubtedly leave you feeling grateful for having crossed paths with such a reputable professional. Thank you, Andy Barr, for your unwavering dedication and exceptional service!

Exceptional Service Turned Disappointing: A Testimonial for Computer Planet

Allow me to share my experience with computerplanet.co.uk. About 5-6 years ago, I had a flawless experience with Computer Planet. Their service was impeccable and hassle-free. Even amidst the chaos of 2020, I received a prompt response to repair my PC, which was nearing the end of its warranty, during the initial COVID-19 lockdown. Their dedication truly stood out. However, my recent encounter paints a different picture. In December, I made a purchase, but to my dismay, I neither received the PC nor any updates. My attempts to reach out via email and phone were met with silence and endless waiting on hold. Adding to the frustration, the website and Facebook page were inaccessible for several days. The lack of communication and unavailability of their online platforms left me bewildered and disappointed. Thankfully, the impacted purchase wasn't for myself, but I can't help but feel disheartened by this turn of events. In conclusion, my journey with Computer Planet has been a rollercoaster, from exceptional service to sheer disappointment. I'm left hoping for a turnaround in their communication and service, as I believe in their potential to reclaim their former glory. Sincerely, A Concerned Customer

Redefining Excellence: A Customer’s Journey with Computer Planet

As a long-time customer of Computer Planet, I have witnessed the highs and lows of their service. Around 5-6 years ago, when I first engaged with them, everything was seamless and perfect. Despite the challenges of 2020's initial lockdown due to the pandemic, their quick response in repairing my PC just as its warranty ended left me impressed and grateful. However, my recent experience painted a different picture. In December, I made a purchase from Computer Planet but faced a deafening silence thereafter. No PC arrived, no updates were provided, and my attempts to reach out via email or phone proved futile. The frustration peaked when I discovered that their website was down, along with their inactive Facebook page. The lack of communication was disappointing, especially when days turned into weeks with no resolution in sight. This recent setback, although disheartening, reminded me of the importance of consistent and reliable service. As a loyal customer, I value transparency and open communication. While this ordeal was not for myself directly, I empathize with those who may have faced similar challenges. Despite this hiccup, I believe in Computer Planet's potential to bounce back and shine once again. Here's hoping for a turnaround that not only meets but exceeds the expectations of all their customers, old and new.

Outstanding Service and Quality!

My experience with computerplanet.co.uk has been nothing short of exceptional. I recently made a significant investment in a computer, and I am delighted to share that the product exceeded my expectations. The team at Computer Planet demonstrated professionalism and commitment throughout the entire process, ensuring that I received personalized assistance and top-notch service. The computer's performance and build quality are truly impressive, a testament to the company's dedication to excellence. I am thoroughly satisfied with my purchase and highly recommend Computer Planet to anyone in search of high-quality, reliable computer systems. Thank you for an outstanding experience!

A Genuine Reflection of Disappointment and Distrust

Sharing my experience with computerplanet.co.uk, I must admit it was far from pleasant. After eagerly purchasing a computer worth £1200 in December, the promise of a 9-day delivery turned into a frustrating wait extending into January with no sign of the product. The lack of communication, unresponsive phone lines, and delayed email responses painted a concerning picture. As a consumer, feeling left in the dark with unanswered queries and a non-functional website only added to my unease. Sadly, discovering similar testimonials from others facing the same ordeal further solidified my disappointment. Taking matters into my own hands, I sought recourse by involving the authorities and my bank to address this unsettling situation. An experience that began with excitement and hope for a new purchase morphed into a sense of distrust and a call for collective action among affected individuals like myself.

Cant get hold of anyone and they still have my CPU

I recently had a frustrating experience with computerplanet.co.uk when my high-end machine developed a faulty i7 CPU. Despite having purchased several machines from them in the past, I encountered a significant challenge getting support for this particular issue. After sending the faulty CPU back as per their instructions, I found myself in a month-long limbo with no response to my support tickets and unanswered phone calls. The lack of communication left me feeling hopeless and out £300, as I had to purchase a replacement CPU to get my machine up and running again. This experience has been disheartening, especially considering the positive interactions I've had with computerplanet.co.uk in the past. I hope this review serves as a call to action for improved customer support and communication from their team, as their products have previously met and exceeded my expectations.

Cant pay money for anybody and so they nonetheless have my CPU

My assessment for computerplanet.co.uk I've bought a whole lot of highend machines from them, after just a few months one developed a fault with was a defective i7 CPU. They agreed i might ship simply the CPU again as an alternative of the entire machine. That was over 1 month in the past (CPU went recorded supply and was delivered). I cant get anybody to answer help tickets and telephone not answered and im down now £300 as i had to purchase a replacment CPU to get my machine working once more!

Happy with my third PC purchase from them

I am thrilled to share my experience with Computer Planet! This is my third time purchasing a PC from them, and I couldn't be happier. While I've encountered some hiccups with their customer service in the past, this time was a game-changer. Although they might not be the best at responding to emails, their responsiveness over the phone truly made up for it. Initially, I received a quote for a new PC but ended up letting it expire as my old one, purchased from Computer Planet six years ago, unexpectedly revived. Eventually, I decided to go ahead with the upgrade and reached out to them with the specs from the expired quote. From that point on, everything was unbelievably smooth sailing, from placing the order to the prompt delivery. They kept me in the loop with regular status updates via texts and emails. Thank you, Computer Planet, for delivering not just a top-notch PC but also for restoring my faith in your exceptional customer service. I greatly appreciate your attentiveness and the seamless purchasing experience. I highly recommend Computer Planet to anyone in need of a reliable and efficient PC provider.

Thrilled with My Third PC Upgrade from Computer Planet

Reflecting on my experience with computerplanet.co.uk, I am beyond pleased with my third PC purchase from them. Despite some previous reservations about their customer service, I was pleasantly surprised by the exceptional service I received this time around. While they may not excel in email communication, their responsiveness over the phone more than made up for it. Initially, I had obtained a quote for a new PC but allowed it to expire as my current device, purchased from Computer Planet six years ago, suddenly revived itself. However, I eventually decided to proceed with the upgrade. Revisiting the expired quote, I seamlessly input the desired specifications, and from that point on, the entire process was as smooth as velvet. From the moment of ordering to the eventual delivery, I was kept in the loop with frequent updates through text messages and emails, ensuring I was well-informed about the status of my purchase. This level of communication and efficiency truly showcased Computer Planet's commitment to customer satisfaction and quality service. I couldn't be happier with the outcome of my purchase and the overall experience with Computer Planet. Thank you for another fantastic PC that exceeds my expectations!

A Nightmare Experience Turned Lesson Learned!

After a distressing experience with computerplanet.co.uk, I feel compelled to share my story. I placed an order for a PC, expecting next day delivery as advertised. However, the item was not dispatched until four days later, prompting me to cancel the order and request a refund. Despite being assured of a prompt refund upon refusing delivery, I found myself still chasing it down on the 16th of December. Multiple attempts to reach out were met with silence, leaving me with no choice but to involve my bank. The ordeal not only cost me extra days off work but also left me utterly disappointed with their service. This has been a complete letdown, and I sincerely hope others can learn from my experience.

Turning Disappointment into a Valuable Lesson

Reflecting on my experience with computerplanet.co.uk, I encountered unexpected delays that left me frustrated. Despite ordering a PC well within the next-day delivery window, I faced a significant setback when the item was only dispatched days later. This led me to cancel my order and seek a refund. However, the refund process turned into a prolonged ordeal. Despite their assurance of a 3-5 working day turnaround, I found myself still waiting for my money on the 16th of December. Numerous attempts to reach out to the customer service team were met with silence, leaving me feeling ignored and helpless. As a result, I took matters into my own hands and resorted to contacting my bank to resolve the issue. The delay not only impacted my financial situation but also forced me to take additional days off work, further adding to my dissatisfaction. While my experience with computerplanet.co.uk was disappointing, it serves as a valuable lesson in managing expectations and seeking reliable customer service. It's essential for companies to uphold their promises and provide timely assistance to create positive customer experiences.

Unmatched Value: Exceptional Specifications at Unbeatable Prices

I cannot emphasize enough the incredible value I received from my purchase at computerplanet.co.uk. Not only did they customize my computer to an exceptionally high specification, but they did so at a price that was significantly lower than any other retailer I had explored. Though the delivery was delayed by a few days, I understand that the current circumstances with COVID-19 may have contributed to this. Additionally, their email and ticket response times were occasionally slow. Nevertheless, these minor inconveniences are eclipsed by the outstanding quality of the product I received. Without a doubt, the value I obtained far outweighs any temporary delay or communication hiccup. I am thoroughly satisfied with my purchase and will unquestionably return to computerplanet.co.uk for any future computer needs.