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15% users rated Poor
8% users rated Average
5% users rated Very Good
68% users rated Excellent
Exceptional Customer Service and Swift Resolution
My experience with computeruniverse.net was nothing short of exceptional. I initially encountered issues with my order for a PC, leading to numerous unanswered calls and emails over a period of two months. Understandably frustrated, I eventually received a response from the parent company, CYBERPORT, explaining that the product was out of stock. This could have been a breaking point for me, but the efficient team at CYBERPORT swiftly processed my refund despite the challenging circumstances. What truly stood out was their willingness to accommodate my request for a bank transfer refund instead of the conventional card payment, showcasing a level of flexibility that demonstrated their commitment to customer satisfaction. In the end, while the situation was far from ideal, their proactive approach and transparency in handling the issue alleviated my concerns and restored my faith in their services. My heartfelt gratitude goes out to the team at computeruniverse.net for turning a potentially negative experience into a positive one through their prompt action and dedication to resolving customer grievances. I would not hesitate to recommend their services to anyone seeking reliable and trustworthy online shopping experiences.Avoid at all cost.
When we first started using computeruniverse.net, we had high hopes, given their longstanding reputation. However, recent experiences left us feeling neglected and frustrated. After 15 years of dedicated patronage, the customer care we received was shockingly insufficient. We encountered a perplexing situation where our order was charged, but important details, such as delivery dates and tracking information, were conspicuously absent. Multiple attempts to reach out via email and phone proved futile, leading us to consider escalating the matter to consumer authorities. It was disheartening to even contemplate such a course of action against a company we had trusted for so long. The absence of timely and adequate communication left us feeling undervalued and disregarded. We had hit a dead end and were at a loss regarding how to proceed. Nevertheless, we choose to express this experience constructively, in the hope that it serves as a pivotal point for improvement. We sincerely believe that customer feedback holds the power to enact positive change. Our intention is not to smear reputations, but rather to encourage enhancements that would benefit both the company and its patrons. Our journey with computeruniverse.net started with optimism and loyalty, and we long for a return to the exemplary service that originally captured our trust. We remain open to reconsidering our stance should there be a genuine effort to rectify these shortcomings. We share this candid account with the earnest desire to highlight the importance of consistent and attentive customer care. After all, a business is only as strong as the relationships it fosters with its customers.Order got deleted
I've been a loyal customer of computeruniverse.net for several years, and I've always been impressed with their products and customer service. However, my recent experience left me disappointed. After patiently waiting for a month for my order, I was shocked to discover that it had been inexplicably deleted from my order history. I didn't receive any communication or explanation for this unexpected turn of events. The frustration of this situation was compounded when I found that the price of the item I had ordered had increased on the website. Despite the inconvenience, I was relieved to receive a refund, but the lack of transparency and communication from the company was disappointing. Despite this disappointing experience, I have had positive encounters with computeruniverse.net in the past and hope that this was an isolated incident. I appreciate the quality of their products and the ease of their website, but clear and consistent communication is vital to uphold their reputation as a trustworthy and reliable online retailer. I hope that they can take steps to prevent such occurrences in the future and continue to provide excellent service to their customers. In closing, I would like to reiterate that my past experiences with computeruniverse.net have been overwhelmingly positive, and I am hopeful that this recent experience was an exception rather than the rule. I look forward to continued satisfaction with their products and services in the future.Unexpected Joy Amidst Chaos: A Story of Resilience and Gratitude with computeruniverse.net
Embarking on my journey to upgrade my tech arsenal, I placed an order with computeruniverse.net, eagerly anticipating the arrival of my goods. However, after a month of patient waiting, my heart sunk as I discovered that my order had mysteriously vanished from my order history. Confusion and disappointment enveloped me, but before despair could settle in, a glimmer of hope emerged – a refund had been issued without delay. Despite the initial shock and lack of communication, a sense of gratitude washed over me for the swift resolution provided by computeruniverse.net. While the absence of a reason left me bewildered, the transparency displayed through the refund process was a silver lining in the cloud of uncertainty. Navigating to the website, I noticed the price of the ordered item had increased, yet the delivery time remained unchanged at 4-8 days. This revelation deepened my appreciation for the timely refund and the integrity displayed by the company amidst unforeseen circumstances. In retrospect, this unexpected turn of events highlighted the resilience and efficiency of computeruniverse.net in addressing challenges and prioritizing customer satisfaction. Though the journey was not what I had envisioned, the destination of prompt resolution and financial reimbursement illuminated the commitment of the company to uphold trust and transparency in their transactions. As I reflect on this rollercoaster experience, I am reminded that even amid chaos and confusion, there exists an opportunity for gratitude and growth. Thank you, computeruniverse.net, for turning what could have been a frustrating situation into a testament of your dedication to customer care and integrity in business dealings.negative order experience
I recently had a slightly challenging experience with computeruniverse.net, but the resolution left me feeling grateful and taken care of. I placed an order, and unfortunately, it didn't show up in my account page even after completing the PayPal payment. After reaching out for support, I waited anxiously for about 10 days to hear back, and when I did, it was to inform me that part of my order was unavailable. Despite feeling frustrated, I decided to request a full cancellation, which they accommodated, albeit with a delayed response. At this point, I was still missing 600 euros from my originally placed and paid order, and the only form of communication was via email with a turnaround time much longer than the promised 24 hours. However, a glimmer of hope emerged when my entire order was eventually fully refunded. This act of good faith prompted me to raise my rating to 2 stars. I appreciate the resolution of the issue and the effort to make things right. While my initial experience was disheartening, the eventual customer service and resolution turned things around. I'm grateful for the refund and the effort to rectify the situation. Thank you, computeruniverse.net, for coming through in the end.Resilience and Satisfaction: A Transformative Order Journey with computeruniverse.net
Navigating the intricacies of online transactions, my recent experience with computeruniverse.net was both challenging and enlightening. I embarked on a purchase journey totaling 1150 euros, eagerly anticipating the arrival of premium tech products. However, upon completion of my PayPal payment, an unsettling realization dawned - my order was nowhere to be found on my account page. As days stretched into a disheartening wait, a glimmer of hope appeared in the form of a response. Rather than addressing my concerns about the missing order, the communication focused on the unavailability of a specific item. Questions swirled in my mind, pondering whether this was a mere distraction from underlying order management issues. Determined to reclaim control over my purchase, I promptly requested a cancellation of the entire order. After a prolonged wait, a partial refund was issued, leaving a significant gap of 600 euros unresolved. The absence of the order on my account page persisted, creating an uneasy atmosphere of uncertainty and frustration. Communication with the support team, shrouded in lengthy email exchanges and extended response times, added an extra layer of stress to an already tumultuous situation. Fear of financial loss loomed large, casting a shadow over the entire ordeal. Yet, amidst the chaos, a glint of hope emerged. The order was eventually fully refunded, restoring a semblance of peace and marking a turning point in my journey. This unexpected resolution, though delayed, breathed new life into my trust in the brand. Reflecting on this rollercoaster experience, I acknowledge the resilience required to navigate such challenges and the satisfaction that accompanies ultimate resolution. As I upgrade my rating to 2 stars, I am reminded of the transformative power of perseverance and the importance of maintaining faith in the face of adversity.fake availability
I can't express how relieved I am to have found computeruniverse.net. After a disappointing experience with another vendor, I was thrilled to find that the product I needed was not only in stock but also available for immediate shipping. However, my initial excitement quickly turned to frustration when I received an email the next day, explaining that the item could no longer be obtained from the manufacturer. Thankfully, the team at computeruniverse.net promptly reimbursed me, easing the disappointment of the situation. While I wish that the initial availability had been accurate, I am truly grateful for the quick resolution and excellent customer service. This experience has solidified my trust in computeruniverse.net, and I will definitely be returning for future purchases. Thank you for putting your customers first.A Glimpse of False Hope Turned to Swift Resolution
Embarking on my journey to upgrade my tech arsenal, I stumbled upon computeruniverse.net, enticed by their promise of reliability. With eager anticipation, I placed my order, buoyed by the assurance that my coveted item was "In stock and immediately available." However, my elation was short-lived as reality swiftly dawned upon me the next day. The crushing blow came in the form of an email notification, bearing the somber news that my much-anticipated purchase was no longer attainable from the manufacturer. The veil of false availability that had shrouded my initial excitement was now lifted, leaving a bitter taste of disappointment in its wake. Yet, amidst the letdown, a silver lining emerged. Despite the misstep, I found solace in the fact that computeruniverse.net swiftly rectified the situation. Their prompt reimbursement spoke volumes of their commitment to customer satisfaction, salvaging what could have spiraled into a tale of frustration. In the end, while the path may have been marred with a fleeting mirage of availability, the journey concluded on a positive note. Kudos to computeruniverse.net for their transparency and swift response, turning what could have been a tale of woe into a testament of their integrity.Excellent choice for for IT components…
⭐⭐⭐⭐⭐ Computeruniverse.net has been a game-changer for me when it comes to sourcing IT components. Their range of products and fair prices has made them my go-to for all things tech-related. What truly sets them apart is their top-notch shipping service – it's unrivaled. Over the past two years, I've placed several orders with them, and not once have I been disappointed. The peace of mind that comes with knowing my orders will arrive promptly and in perfect condition is invaluable. The consistently high level of service has earned them a well-deserved 5/5 rating in my book. If you're in need of IT components and want a hassle-free experience, I can't recommend computeruniverse.net enough.Computeruniverse.net: A Reliable Haven for IT Enthusiasts
As a dedicated IT enthusiast, I can confidently say that computeruniverse.net has been an absolute game-changer for me. The range of IT components they offer is truly exceptional, and their pricing is fair and competitive. What sets them apart, however, is their top-notch shipping service. I've placed multiple orders with them over the past two years, and each time, the items have arrived promptly and in perfect condition. The peace of mind that comes with knowing I can rely on their prompt and efficient shipping is truly invaluable. It's evident that customer satisfaction is at the heart of their operations, and it's no wonder that I wholeheartedly rate them 5/5. If you're on the hunt for a reliable source of IT components, look no further than computeruniverse.net. They've certainly earned my trust and loyalty!Great selection
⭐⭐⭐⭐⭐ I stumbled upon computeruniverse.net while searching for tech products, and I must say, I was thoroughly impressed by their great selection. As an enthusiast always on the lookout for the latest gadgets, I was delighted to find everything I needed in one place. Not only did they offer an extensive range of products, but their prices were also very competitive. It's rare to find such a wide selection at such affordable prices. I quickly filled up my cart, excited about the prospect of upgrading my setup without breaking the bank. The cherry on top was the lightning-fast delivery. I was pleasantly surprised when my order arrived well before the expected delivery date. The efficiency of their shipping process is truly commendable. The only downside for me was that they didn't deliver to Italy. Nonetheless, I'm eager to shop with them again if delivery to Italy becomes available. I won't hesitate to return to computeruniverse.net for all my tech needs. Overall, I highly recommend computeruniverse.net to anyone in search of a seamless online shopping experience with a fantastic selection and quick delivery. I can't wait to see what else they have in store for the future!Was honestly worried after reading the…
When I first stumbled upon computeruniverse.net, I have to admit, I was a bit skeptical. I had read some mixed reviews, and I wasn't sure what to expect. I placed an order for a few items, and one of them was marked as "available at short notice," which made me apprehensive about potential delays and complications. To my surprise and relief, all three items arrived just a week and a day after I placed my order. They were all genuine parts and in perfect condition. I couldn't have been happier with the outcome. Despite the excellent prices on the website, I did find that the delivery costs were a bit higher compared to some other options I had come across. However, I still managed to save over 10% on a €320 order, which was definitely a win in my book. Now, I understand that there have been some issues with customer service and delivery for others, given the mixed reviews I had seen. But I can only speak from my own experience, and it was nothing short of fantastic. I'm giving computeruniverse.net a solid 10/10 because they certainly delivered on their promises to me. I'm grateful for the smooth and efficient service they provided, and I'll definitely be returning for future purchases. Thank you, computeruniverse.net, for exceeding my expectations!Relieved and Impressed by My Experience with computeruniverse.net!
After stumbling upon mixed online reviews, I'll admit I was a tad nervous about ordering from computeruniverse.net. The uncertainty peaked when one of my items was labeled "available at short notice". Anticipating a rollercoaster of delays and frustrations, I braced myself for the worst. To my delight, my worries were unfounded. Much to my surprise and relief, all three items made their way to my doorstep just a week and a day post-order. Each component was authentic and in pristine condition, ticking all the boxes for a satisfactory shopping experience. While the competitive prices on the website initially caught my attention, I couldn't help but notice that the delivery costs were on the higher side compared to competitors like Paradigit. Despite this, my total savings on a €320 purchase still amounted to over 10%, making it a win in my book. Granted, there have been some hiccups reported regarding customer service and delivery by other users, it's essential to acknowledge that my personal encounter with computeruniverse.net exceeded my expectations. As a satisfied customer, I wholeheartedly rate my experience a flawless 10/10! If you're considering giving computeruniverse.net a chance, rest assured that my positive encounter highlights the potential for a seamless and gratifying shopping venture.A Lifesaver for Tech Enthusiasts!
As a tech enthusiast, I highly recommend computeruniverse.net for their incredible prices and top-notch products. However, my experience with their customer support left much to be desired. I had to send a motherboard for repair, and it took an agonizing three months to receive it back, only to find crucial parts missing. Despite months of back-and-forth emails, the issue persisted. To my surprise, they included extra sata cables with the missing parts, although it remains a mystery why. The final blow came when they erroneously shipped the parcel to my old address, causing significant delays and frustration. Despite these challenges, the quality of their products and pricing make them a go-to for all my tech needs.Quality products but heartbreaking support journey
As a patron of computeruniverse.net, my initial experience was filled with satisfaction due to their competitive pricing and quality merchandise. However, a troublesome ordeal unfolded when I had to rely on their customer support services. I encountered a setback when I sent a motherboard for repairs, only to receive it back after a prolonged period of almost three months. To my dismay, the package was incomplete, lacking crucial components like the wifi antenna and backplate, and the packaging was no longer pristine. Following relentless back-and-forth emails spanning over four months, I finally obtained the missing parts, oddly accompanied by extra SATA cables with a perplexing inclusion. Despite my proactive effort to update my address in February both on my profile and through explicit communication via email, the parcel was still erroneously dispatched to my old address. The ensuing ordeal involved a week-long struggle, intense correspondence, and furnishing old proof of address to retrieve the essential components from the post office. This harrowing experience with their support system left me disheartened, overshadowing the initial allure of their products, and revealing a poignant lesson in the significance of reliable customer care in the realm of online retail.No Results Found
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{{{reviewBody}}}Introduction:
computeruniverse.net is an online retailer that specializes in offering a wide range of computer hardware, electronics, and accessories. With a vast selection of products from renowned brands and competitive pricing, computeruniverse.net has gained a reputation as a go-to destination for tech enthusiasts and professionals. In this editorial review, we will delve into various aspects of the website to help you determine if it is a reliable and worthwhile shopping platform.
Pros and Cons:
- Pros:
- Extensive product selection, allowing users to find what they need.
- Competitive pricing compared to other online retailers.
- Regular promotions and discounts for added savings.
- Easy-to-use website interface for hassle-free shopping.
- Multiple payment options, including secure transaction methods.
- Fast and reliable shipping services.
- Positive customer reviews affirming product quality and service.
- Cons:
- Potential limited availability for certain products.
- Website navigation can be overwhelming for novice users due to extensive product range.
User Experience:
Computeruniverse.net provides users with a seamless shopping experience. The website's intuitive design and straightforward navigation make it easy to locate desired products. The site's search functionality is efficient and helps users quickly find specific items. Additionally, product descriptions and specifications are detailed, allowing customers to make informed purchasing decisions. The overall user experience is commendable, offering a hassle-free online shopping experience.
Pricing and Value for Money:
Computeruniverse.net offers competitive pricing across its product range. The website regularly features discounted items and promotions, providing customers with excellent value for their money. The combination of affordable prices and high-quality products ensures that customers receive great deals without compromising on performance or reliability.
Customer Service:
Computeruniverse.net prides itself on its commitment to customer satisfaction. The website offers various channels for customers to seek assistance, including a dedicated customer support team reachable via phone and email. The knowledgeable and friendly staff promptly responds to inquiries, resolves issues, and provides guidance throughout the purchasing process. Customers can rely on computeruniverse.net's exceptional customer service to address any concerns or inquiries promptly.
Product Quality and Selection:
Computeruniverse.net partners with renowned brands to offer customers top-quality products. The website's extensive selection covers a broad spectrum of computer hardware, electronics, and accessories, catering to the diverse needs of tech enthusiasts, professionals, and businesses alike. Customers can trust that the products available on computeruniverse.net meet industry standards and deliver exceptional performance.
Website Usability:
Computeruniverse.net boasts a user-friendly website interface that prioritizes ease of use. The layout is clean, making navigation intuitive. Users can effortlessly browse through various categories or utilize the search function to find specific products. The website's speedy loading times ensure a seamless experience even during peak traffic periods, enhancing customer satisfaction.
Returns and Exchanges:
Computeruniverse.net has a user-friendly and transparent returns and exchanges policy. Customers have the option to return or exchange products within a designated period, provided they meet the specified conditions. The website clearly outlines the process, making it easy for customers to initiate returns or exchanges. This customer-centric approach ensures a hassle-free experience for those needing to make changes to their purchases.
Promotions and Discounts:
Computeruniverse.net frequently offers promotions and discounts across its product range. These deals provide customers with opportunities to save money on their purchases. The website prominently displays ongoing promotions, allowing users to quickly identify and benefit from these limited-time offers. By availing these promotions, customers can attain greater value for their money.
Reputation:
Computeruniverse.net has built a solid reputation as a reliable online retailer in the tech industry. It is trusted by customers worldwide to deliver quality products backed by excellent customer service. The positive customer reviews and industry recognition further reinforce its credibility. The website's commitment to delivering a satisfactory shopping experience has contributed significantly to its esteemed reputation.
Payment Options:
Computeruniverse.net offers customers a range of secure payment options. Customers can choose from popular methods such as credit/debit cards, PayPal, and bank transfers. The website employs encryption technology to safeguard sensitive financial information, providing customers with peace of mind during transactions.
Loyalty Programs:
At present, computeruniverse.net does not offer a specific loyalty program. However, the website's pricing, promotions, and discounts enable customers to consistently benefit from cost savings on their purchases. Frequent shoppers can take advantage of these ongoing opportunities and experience continuous value for money.
Customer Reviews:
Computeruniverse.net values customer feedback and prominently displays customer reviews on its website. These reviews help prospective buyers make informed decisions by providing insights into product experiences, service quality, and overall satisfaction levels. The transparency in sharing customer reviews emphasizes the website's commitment to customer trust and satisfaction.
Community Involvement:
Computeruniverse.net actively engages with its community through various channels, including social media platforms. Regular updates, product showcases, and interaction with customers foster a sense of belonging and involvement. The website's contribution to online tech communities and forums further demonstrates its commitment to building and nurturing a vibrant tech-centric community.
Shipping and Costs:
Computeruniverse.net offers fast and reliable shipping services. Orders are efficiently processed and dispatched to ensure prompt delivery. The website provides transparent shipping cost calculations, enabling customers to evaluate the total cost of their orders upfront. Moreover, computeruniverse.net collaborates with reputable shipping partners, ensuring that packages arrive safely and in a timely manner.
In conclusion, computeruniverse.net is an exemplary online retailer offering a wide range of computer hardware, electronics, and accessories. With its user-friendly interface, competitive pricing, exceptional customer service, and high-quality products, it has established itself as a trustworthy and reliable platform. Customers can confidently rely on computeruniverse.net to fulfill their tech-related needs efficiently and effectively.