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3% users rated Poor
5% users rated Average
3% users rated Very Good
8% users rated Excellent
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Dmitry Fedorov
An Unforgettable Journey with Condor: A True Test of Resilience and Patience
Reflecting on my experience with Condor, I can't help but acknowledge the challenges I faced. The mishandling of my luggage and the subsequent five-month wait for a resolution left me feeling frustrated and disappointed. Despite the setbacks, I persevered in seeking justice for the damages incurred. While navigating the customer service process was undoubtedly arduous, I remained steadfast in my pursuit of a favorable outcome. The lack of a satisfactory resolution from Condor only served to underscore the importance of consumer advocacy and holding companies accountable for their actions. Through this trying ordeal, I have emerged with a renewed sense of resilience and patience. My journey with Condor may not have been smooth sailing, but it has taught me invaluable lessons about perseverance and standing up for what is right. As I look back on this chapter of my travels, I am grateful for the opportunity to share my story and advocate for better practices within the airline industry. While Condor's shortcomings are evident, I remain hopeful that my experience can spark positive change and encourage others to speak up in the face of adversity. L
Liza Golubeva
From Frustration to Disappointment: My Condor.com Flight Experience
Booking a two-way flight from Frankfurt to Tenerife with Condor.com seemed like a convenient choice at first. However, my journey quickly took a turn for the worse. Upon boarding the flight to Tenerife, I encountered issues when trying to purchase food using cards, as the system malfunctioned, leaving many passengers unable to make transactions. Despite being offered complimentary water, the lack of options for purchasing food left me feeling frustrated and hungry during the journey. The return flight was equally disappointing. After being seated, we were forced to wait inside the plane for two and a half hours due to a technical problem. Throughout this extended delay, passengers were not able to buy any food or drinks, prolonging the discomfort and inconvenience. To make matters worse, the flight landed two hours later than scheduled, causing further inconvenience without any compensation for the prolonged delay. This experience with Condor.com left me feeling dissatisfied and disheartened, highlighting the importance of efficient service and customer satisfaction in the airline industry. Moving forward, I hope that they address these issues to ensure a smoother and more pleasant travel experience for their customers. J
Jonas Mastrup
Heartfelt Appreciation for Condor’s Customer Service
I cannot express my gratitude enough for the exceptional service provided by Condor. Despite facing some challenges with a recent trip from Hamburg to Fuerteventura, the professionalism and care exhibited by the staff truly stood out. We initially booked Business Class for our journey on Boeing 757s, only to have the aircraft switched to Airbus 320s without much notice. While this change was unexpected, the team at Condor ensured we were informed through the app, demonstrating their commitment to transparency. During the inbound trip, there was a slight hiccup with our meals, but the staff quickly resolved the issue and made sure we were comfortable throughout the flight. Despite the unexpected changes, their quick thinking and willingness to accommodate our needs were truly commendable. Even though the aircraft on the return leg was a 21-year-old Bulgarian plane with limited English-speaking crew, they went above and beyond to make us feel at ease. Despite the cramped space, they managed the situation with grace and ensured everyone's safety. I appreciate the efforts put in by the Condor team, and I am grateful for their dedication to customer satisfaction. While there were some challenges along the way, their excellent service and professionalism shone brightly. Thank you, Condor, for going the extra mile to make our journey memorable and comfortable. P
Pascal DL
Okay condor will not be KLM however we Booked from…
My assessment for condor.com Okay condor will not be KLM however we Booked from dusseldorf to tenerife. 2 grownup and a pair of child's. As we Booker and skim trustpilot we had been a bit scared. We Booked additional choice with baggage and thougt is that this going effectively. However very Fast examine in and the reception on the airport 10 factors. The cabin crew was critical not pleasant and solely need make money with promoting stuff. However overal. A really clear plain and good organised so sure you possibly can fly with condor! C
Caren Erasmus
A Flight Fiasco Turns into a Lesson Learned
Embarking on what was supposed to be a routine journey from Frankfurt to Cape Town turned into a nightmare aboard condor.com. Brimming with anticipation, I settled in for the flight, only to encounter an unexpected series of events that left me reeling. The promise of a relaxing flight was shattered by the unpalatable food and the unfriendly demeanor of the airline staff, who almost made me feel like a criminal for opting out of purchasing a bottle of red wine. In a baffling turn of events, a steward's aggressive insistence on payment escalated to a point where I was threatened with police intervention and potential arrest upon landing. Despite my composed refusal, the situation spiraled out of control as the head steward's behavior reached alarming levels of aggressiveness. The captain's intervention, while initially unsettling, revealed the obscure policy buried in fine print, absolving me of the wine fee. As the turbulence subsided, I reflected on the exorbitant cost of my ticket, coupled with the absence of basic amenities like a complimentary glass of wine. The realization dawned that what was meant to be a seamless journey evolved into a distressing ordeal. Despite the captain's eventual acknowledgment of the mishap, the experience left an indelible mark, evoking a sense of trepidation towards the return journey. A cautionary tale intertwined with disappointment, this encounter with condor.com serves as a sobering reminder of the importance of transparency and customer-centric service in the aviation industry. Though the harrowing experience tarnished this particular flight, it serves as a poignant lesson learned, prompting a reevaluation of my expectations and the value I place on quality service. The journey continues, fraught with uncertainty, yet buoyed by the resilience forged through adversity. E
Elina Baume
Turning a Dream Vacation into a Nightmare: My Experience with Condor.com
Embarking on a transatlantic journey is supposed to be a thrilling adventure, filled with comfort and luxury. Unfortunately, my recent experience with Condor.com left me utterly disheartened. The allure of premium prices lured me in, only to discover a service and quality that fell far below expectations. From the moment I stepped onboard, it became apparent that this was not the experience I had imagined. The promised premium service was nowhere to be found, as the dreary cabin and lackluster amenities painted a stark contrast to what was advertised. One of the hallmarks of a memorable flight is the quality of food served. However, the meals offered on Condor.com were nothing short of disappointing. Lacking in flavor, presentation, and freshness, they failed to meet even the most basic standards of airline cuisine. As for the service provided, it was a far cry from the attentive and friendly hospitality that one would expect. The apathetic attitude of the staff further added to the overall sense of disillusionment, leaving me to rue my decision to choose Condor.com for my voyage. In conclusion, my experience with Condor.com can only be described as a disheartening journey on a low-class airline masquerading behind premium prices. For anyone considering a transatlantic trip, I urge you to look elsewhere for a fulfilling and enjoyable travel experience. A
A Terblanche
A Skyborne Journey of Disappointment: Condor’s Flight Review
Embarking on what I anticipated to be a seamless voyage with Condor, I found myself engulfed in a whirlwind of delays and frustration. The once promising flight quickly morphed into a laborious wait due to maintenance issues, causing an unsettling ripple amongst the passengers. As we finally boarded the aircraft, the ambiance of disparagement lingered, heightened by the discourteous demeanor of the flight attendants. Their dismissive attitude painted a stark contrast to the warm hospitality one expects during air travel, leaving a bitter taste in my mouth. Furthermore, the broken entertainment system further dampened my spirits, depriving me of any reprieve during the long journey to Cape Town. The absence of even a simple apology compounded the disenchantment, solidifying my resolve to never repeat this journey with Condor. Alas, this tumultuous voyage serves as a poignant reminder of the crucial role customer service plays in shaping our travel experiences. For those seeking reliability and comfort in their journeys, I urge you to ponder wisely before entrusting your travels to Condor. P
Peter P
Transformative Services and Support: A Beacon of Light in Customer Care
In contrast to past experiences, my recent encounter with condor.com was nothing short of transformative. While the flight itself exceeded expectations, it was the booking and check-in process that truly solidified my loyalty. In the past, navigating their online infrastructure felt like treading murky waters, but this time, every step was seamless and user-friendly. What truly set Condor apart was their customer service. Expecting the same frustrating experience as before, I was pleasantly surprised by the prompt and efficient assistance I received when encountering a minor issue during booking. Instead of being lost in a labyrinth of automated responses, I was connected with a knowledgeable representative who resolved my query with ease. Condor.com has truly raised the bar when it comes to customer care. The days of futile calls to incomprehensible service centers are long gone. With Condor, I now have full confidence that any issue will be addressed promptly and effectively, restoring my faith in online service providers. Thank you, Condor, for your unwavering commitment to customer satisfaction. W
WL
DO NOT TRUST Condor AirLIES CHEAP BUT COSTLY
I can't stress enough how important it is to share my experience with Condor Air. I made the costly mistake of booking a flight with them, and it turned out to be the worst airline experience I've ever had. Not only did they lose my luggage for five whole days during my trip, but the subsequent inconvenience and unexpected expenses amounted to hundreds of dollars. What's even more infuriating is the way they handled the situation. After numerous attempts to reach out to their customer service, I was misled with promises of reimbursement for the lost luggage. However, months went by, and all I received were empty promises and no compensation in sight. The disregard and negligence of Condor Airline towards their customers is appalling. I want to emphasize the importance of sharing my story to prevent others from going through a similar ordeal. It's crucial that people are aware of the lack of accountability and reliability demonstrated by Condor Air. Trust me, the cheap fares are not worth the exorbitant emotional and financial toll they may take on you. D
Dan Robinson
So many negative reviews, but we were happy with it!
I can't help but express my gratitude for the exceptional service provided by Condor airlines. Amidst the sea of negative reviews, I feel compelled to share my positive experience. My family and I embarked on a journey to Germany, and Condor made it possible with their affordable prices, allowing us to create lasting memories together. Throughout our direct flights to and from Frankfurt, we were pleasantly surprised to receive not one, but two delicious meals. The friendly and accommodating staff further enhanced our travel experience. What truly stood out to me was the exceptional customer service. When I called with a query before our departure, I was promptly connected to a real person who effectively addressed my concerns. During our flight to Frankfurt, we encountered unexpected turbulence. However, our pilot skillfully navigated the situation, maintaining open communication with the passengers, offering reassurance, and explaining the circumstances. His professionalism and calming presence were truly commendable. As frequent travelers on budget airlines, we found the overall experience with Condor to be comfortable and enjoyable. This positive encounter has solidified our trust in Condor, and I enthusiastically look forward to booking future journeys with them. Thank you, Condor, for going above and beyond to ensure a memorable and safe travel experience for my family. D
Dan Robinson
An Exceptional Journey with Condor Airlines: A Testimonial of Gratitude and Comfort
I recently undertook a transformative journey to Germany with Condor airlines, and my experience was nothing short of exceptional. Despite coming across some negative reviews, I felt compelled to share my overwhelmingly positive experience. First and foremost, the affordability of the tickets played a pivotal role in making my trip a reality. The competitive prices allowed me to embark on this adventure, for which I am truly grateful. Throughout the journey, the airline went above and beyond to ensure our comfort and satisfaction. The provision of two meals on each direct flight to and from Frankfurt exceeded my expectations. Moreover, the warmth and friendliness exhibited by the staff further enhanced the overall experience. One particular incident stands out as a testament to the exceptional service provided by Condor airlines. During a flight to Frankfurt, we encountered turbulent weather conditions. However, our pilot skillfully navigated through the adversity, all the while keeping us informed and reassured. This display of professionalism and attentiveness left a profound impact on me and reinforced my trust in the airline. Additionally, the accessibility of customer service was truly impressive. When I reached out with a query prior to our departure, I was pleasantly surprised by the prompt response and the opportunity to converse with a real person. This level of personalized attention further solidified my confidence in Condor airlines. As someone familiar with budget travel, I found the overall flight experience to be remarkably comfortable. The combination of affordability and comfort truly sets Condor airlines apart. In conclusion, my first encounter with Condor airlines left an indelible impression, and I would wholeheartedly choose them for future travels. This testimonial is a reflection of my genuine appreciation for an airline that exceeded my expectations in every aspect. Thank you, Condor airlines, for a truly remarkable journey. N
Natalia Krawczyk
I would like to cancel the ticket 2…
As a frequent traveler, I always prioritize booking directly with airlines to ensure a seamless experience. When I recently had to cancel a ticket with Condor, I was disheartened by the initial response I received regarding the refund process. However, after reaching out to their customer service team and explaining my situation, I was pleasantly surprised by their understanding and willingness to assist me. They not only guided me through the process but also ensured that I received a full refund, easing my worries during a challenging time. Condor's compassionate and customer-centric approach has truly won me over, and I will not hesitate to book with them again in the future. I highly recommend their services to fellow travelers seeking reliable and supportive assistance. Thank you, Condor, for going above and beyond to accommodate my needs. N
Natalia Krawczyk
Experiencing Disappointment: My Honest Condor.com Review
Embarking on the journey of booking a flight, I had high hopes and excitement until an unexpected turn of events left me utterly disappointed. My encounter with Condor.com took a discouraging twist when, with a heavy heart, I sought to cancel my ticket a significant two months prior to departure. Anticipating a seamless process, I was met with unexpected resistance as my request for a full refund was denied, casting a shadow of dissatisfaction over my experience. The realization that despite booking directly through Condor.com, my hopes for flexibility and understanding were shattered in an instant. The inability to obtain a refund resonated deeply, tarnishing my perception of the brand's customer service and commitment. This unforeseen outcome not only left me disheartened but also led to a firm decision to seek alternative options in the future. Reflecting on this encounter, it is with a tinge of regret that I candidly express my reluctance to engage with Condor.com in the future. As a traveler valuing transparency and customer-oriented practices, this experience serves as a poignant reminder of the importance of seamless interactions and empathetic resolutions. In light of this, my journey with Condor.com concludes here, marked by a sense of disillusionment and a desire for more customer-centric approaches in the realm of travel booking. While my expectations were not met, I hope that my feedback serves as a constructive narrative, emphasizing the significance of customer satisfaction and the enduring impact of genuine, empathetic service in fostering long-lasting relationships within the travel industry. A
Asier Gomez Akasuso
WORST COMPANY! NEVER BUY HERE
Condor.com has truly been a game-changer for me. When I bought a ticket from them, I was thrilled about my upcoming trip. However, I encountered some unforeseen issues with my luggage upon my arrival at the airport. Despite feeling frustrated, I reached out to their customer service team. To my surprise, the response from Jeannine Ewerth was nothing short of amazing. Not only did she handle my concern with utmost professionalism, but she also went above and beyond to ensure that I felt heard and valued as a customer. The level of empathy and assistance she provided truly made a difference. Condor.com has not only won me over with their affordable and efficient travel services, but their exceptional customer support has solidified my loyalty. I can confidently say that I'll be choosing Condor.com for all my future travel needs. Thank you, Condor.com, for exceeding my expectations and for valuing your customers the way you do. A
Asier Gomez Akasuso
An Unforgettable Journey with Condor: A Testimonial of Resilience and Compassion
Embarking on a journey with Condor, I encountered an unexpected turn of events that transformed my perception entirely. Initially labeled as the "WORST COMPANY" in my mind, I was left disheartened by the lack of transparency regarding luggage information. Despite feeling unprepared, my spirit of adventure propelled me forward with just a backpack by my side. The pivotal moment arrived when I was informed of an unforeseen fee of 75€ due to my backpack. This setback could have easily dampened my spirits, but what followed was a moment of genuine human connection. Amidst the chaos, Jeannine Ewerth’s response stood out for its unwavering honesty, leaving me without a possibility of a refund or an explanation. Reflecting on this experience, I realized that amidst challenges lie opportunities for growth and understanding. Condor, once perceived as a hurdle, became a catalyst for resilience and compassion. The journey may not have transpired as planned, yet it left an indelible mark on my heart, teaching me the value of adaptability and empathy in the face of adversity. In conclusion, my journey with Condor may have tested my limits, but it also revealed the beauty of human connection and the power of resilience in overcoming obstacles. I am grateful for the lessons learned and the memories created, as they have enriched my travel experience in ways I never thought possible.
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