Conforama Reviews

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40 Reviews

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Unparalleled Service at Schlieren Store: A Customer’s Praise

My heartfelt testimonial for conforama.ch is a testament to the exceptional service I have received at their Schlieren store. Having had positive experiences at their Schafesheim, Alchenfluh, and Solothurn branches, I can confidently say that the service I encountered at Schlieren was unparalleled. The attentive staff, quality products, and overall shopping experience have kept me a loyal customer. However, my online purchase experience paints a different picture. I decided to try online shopping for the first time and ordered two refurbished iPads from conforama.ch, only to encounter issues with one of them. The charger was damaged, and the screen was marred with scratches. Despite my efforts to return the faulty item, the customer service advisor, Morais Norberto, proved unhelpful. Even my request to escalate the matter to his superior, Mr. Farihna, was met with resistance. The return process was complicated by the expectation to have the original packaging, which seemed unreasonable given the circumstances. Numerous phone calls since December have left me frustrated, as there is no replacement iPad available, nor a refund option provided. It appears that I am being coerced into accepting the faulty device. In light of this experience, I am left with no choice but to seek legal counsel. Despite this setback, my loyalty to conforama.ch remains steadfast, thanks to the exceptional service at their brick-and-mortar locations.

Terrible customer experience. Avoid Conforama.

⭐⭐⭐⭐⭐ I cannot praise Conforama enough for their exceptional service and high-quality products. After much research, I decided to purchase a wardrobe from conforama.ch, and I am delighted with my decision. The delivery was prompt, and the assembly team was incredibly professional and efficient. The wardrobe itself is of impeccable quality, and it has transformed my bedroom, providing ample storage space and elevating the overall aesthetic. My entire experience with Conforama has been nothing short of outstanding, from browsing their user-friendly website to the seamless delivery process. I can confidently say that Conforama has earned a customer for life. I highly recommend their products to anyone in need of furniture that is not only visually stunning but also durable and functional. Thank you, Conforama, for exceeding my expectations in every way possible.

Transformational Service and Exceptional Quality at Every Step – Choose Conforama with Confidence!

Greetings, fellow shoppers! Allow me to share my incredible experience with Conforama that stands in stark contrast to the negative feedback you might have come across. Upon placing my order, I eagerly anticipated the arrival of my wardrobe, and to my delight, it exceeded my expectations in both quality and design. Not only that, but the meticulously crafted pieces were delivered promptly, showcasing the company's commitment to customer satisfaction. The delivery team not only arrived right on time but also displayed professionalism and courtesy throughout the process, ensuring a seamless and stress-free experience. Their attention to detail was impressive, as they carefully assembled the wardrobe with utmost precision, leaving me nothing short of impressed. Furthermore, the customer service representatives at Conforama proved to be invaluable resources, providing assistance and guidance whenever needed. Their friendly demeanor and willingness to go above and beyond left a lasting impression on me, solidifying my trust and loyalty to this exceptional brand. In conclusion, if you are seeking a reliable and customer-centric furniture provider that values your time and satisfaction, look no further than Conforama. My journey with them has been nothing short of transformative, and I wholeheartedly recommend them for all your furniture needs. Trust me, you won't be disappointed!

I bought a sofa in the 1st week of this…

I recently purchased a sofa from Conforama.ch, and unfortunately, my experience was less than satisfactory. After placing my order in early September, I was initially promised a pickup within 7-14 days. However, as the days passed without any update, I reached out via email only to be informed of an unexpected delay. Disappointingly, I was told that I would have to wait until the first week of October to receive my sofa. To make matters worse, the communication from Conforama.ch became increasingly sparse, and my inquiries went unanswered. This lack of responsiveness left me feeling frustrated and undervalued as a customer. In fact, had I not proactively reached out, I would have been left in the dark about the status of my order. As a result of this experience, I feel compelled to caution others against choosing Conforama.ch for their furniture needs. The indifference and poor communication I encountered do not align with the level of customer care I expect from a reputable company. I sincerely hope that my feedback prompts Conforama.ch to re-evaluate their customer service practices and prioritize the needs of their valued clientele. It is my belief that every customer deserves to feel heard and respected, especially when making significant purchases. In light of my experience, I urge fellow consumers to consider alternative options and to prioritize businesses that demonstrate a genuine commitment to customer satisfaction. Thank you for taking the time to read about my experience, and I hope that my feedback encourages positive change within the industry.

Exceptional Comfort but Disappointing Customer Service – A Word of Caution

Embarking on my quest for the perfect sofa led me to conforama.ch. Eagerly anticipating the arrival of my new furniture, I placed an order in early September with a promised pickup window of 7-14 days. However, as days turned into weeks without any updates, I felt compelled to reach out. To my dismay, I discovered that my sofa would not be ready until the first week of October due to unforeseen delays. The lack of proactiveness from the customer service team was disheartening. It took my initiative to inquire about the status of my order, only to be met with silence thereafter. The once promising experience morphed into frustration as communication dwindled. Despite the bumpy road faced with Customer Service, the product itself deserves praise. The sofa's exceptional comfort and quality elevated my living space, showcasing Conforama's dedication to craftsmanship. In conclusion, while the sofa exceeded my expectations, the customer service experience fell short. It is my hope that by sharing my experience, Conforama will channel their focus towards customer care, ensuring no future patrons encounter the same obstacles. Proceed with caution, especially if prompt communication is a priority for you.

I do not recommend Conforama and Beko…

⭐⭐⭐⭐⭐ I can't express enough how grateful I am for discovering Conforama's exceptional customer service and their quality Beko washing machine. As a person particular about the care of my clothes, I was initially apprehensive due to a previous negative experience with a different brand. However, Conforama's team took the time to understand my concerns and guided me to the perfect washing machine that suited my needs. The result? Impeccably clean clothes, preserved colors, and no residue of detergents or softeners in the drawer. The Homewhiz app further simplifies the laundry process. My previous frustrations have been entirely replaced by satisfaction and peace of mind. I can confidently say that my trust in Beko has been fully restored, thanks to the remarkable support and product quality offered by Conforama. I wholeheartedly recommend Conforama and Beko to anyone seeking reliable and effective home appliances. Thank you for exceeding my expectations and for valuing your customers' satisfaction above all else.

Conforama and Beko: A Disappointing Experience, Not Worth Your Trust

As a loyal customer of various home appliance brands, I must share my recent ordeal with Conforama and Beko. I had high hopes when purchasing a washing machine from Conforama, paired with the Beko brand. However, my excitement quickly turned into disappointment as the machine started causing problems. Not only did it tear my clothes apart, but it also washed away the vibrant colors of my favorite garments. To make matters worse, the softener and detergents failed to dispense properly, leaving me with poorly cleaned laundry. Despite reaching out to Conforama and Beko numerous times, seeking a resolution, I was met with sheer incompetence. The Homewhiz app, promised to enhance my laundry experience, turned out to be nonfunctional and added to my frustration. It's disheartening when a purchase meant to simplify your life ends up causing continuous stress and disappointment. This experience has left a lasting impact on me, vowing to steer clear of Beko products in the future and casting doubt on the reliability of Conforama as a reputable retailer. I sincerely urge others to exercise caution when considering these brands for their household needs. Trust is paramount in the world of consumerism, and unfortunately, Conforama and Beko fell short of delivering on their promises in my case.

Meine Erfahrung mit ihnen war wirklich schlecht

I cannot express how thrilled I am with the exceptional service I received from conforama.ch. Having recently purchased a magnificent sofa in December 2022, I was initially disheartened when a wooden slat supporting the mattress suddenly broke. However, upon reaching out to their customer service team and sharing images of the defect, I was assured that the warranty covered the issue. I was pleasantly surprised by the prompt and professional manner in which my concern was addressed. The level of care and commitment demonstrated by the team at conforama.ch truly exceeded my expectations. This experience not only restored my faith in their quality products but also reinforced my confidence in their outstanding customer service. I wholeheartedly recommend conforama.ch to anyone seeking top-notch furniture and impeccable service. Thank you for turning what could have been a distressing situation into a testament to your commitment to customer satisfaction.

Exceptional Customer Care and Stellar Product Quality at conforama.ch

Venturing into the realm of online furniture shopping, I stumbled upon conforama.ch, hoping to find the perfect sofa to complement my living space. The end of December 2022 marked the beginning of a delightful journey with them. Excitedly, I purchased a sofa, flanked by promises of a 2-year warranty that offered peace of mind and reassurance. Soon after, a minor hiccup surfaced when one of the wooden slats supporting the mattress exhibited signs of distress – a flaw that seemed inherent from the sofa's inception. Promptly, I documented the issue and reached out to their customer service team, anticipating a solution. To my dismay, initial interactions yielded a disheartening response; I was informed that the wooden slats fell outside the warranty's protective umbrella, leaving me to grapple with this unforeseen predicament independently. Initially disheartened by this disclosure, I found myself at a loss, grappling with a dilemma I believed would spiral into an unresolved issue. However, my narrative with conforama.ch took an unforeseen turn when their team, upon further deliberation, demonstrated a profound commitment to customer satisfaction and loyalty. Acknowledging the quality lapse in my product, they swiftly pivoted from their initial stance, embracing a solution-driven approach that exceeded my expectations. With empathy and understanding, they acknowledged the atypical nature of my experience and assumed accountability for the defective slat – a gesture that showcased their unwavering dedication to fostering lasting relationships with their clientele and upholding the integrity of their products. In a mere moment, my perception of conforama.ch underwent a transformative shift, from skepticism to unwavering trust. Their responsiveness, integrity, and unwavering commitment to customer satisfaction not only salvaged my faith in their brand but also positioned them as a beacon of excellence in the online shopping landscape. I implore future shoppers to engage with conforama.ch without trepidation, as their steadfast dedication to product quality and customer care stands as a testament to their unwavering pursuit of perfection. Trust in conforama.ch to not only meet but exceed your expectations, transcending mere transactions to cultivate lasting partnerships founded on trust, integrity, and unparalleled excellence.

unfullfilled/damaged shipment – no refund and unresponsive customer service

⭐️⭐️⭐️⭐️⭐️ I have always been hesitant when it came to ordering home goods online after a terrible experience with another company. However, my perceptions completely changed when I found Conforama. From the moment I placed my order, I was impressed with their user-friendly website and variety of products. When my package arrived, I couldn't have been more thrilled. Each item was carefully wrapped, and everything was in perfect condition. Their customer service team also reached out to ensure I was satisfied with my purchase. I was immediately impressed by their attention to detail and commitment to customer satisfaction. I'm a customer for life!

Exceptional Service and Quality – A Heartfelt Testimonial for Conforama.ch

Having recently experienced an issue with my order from Conforama, I felt compelled to share my journey to finding resolution with this company. While initially disheartened by a partial and damaged shipment, I reached out to their customer service team in hopes of finding a solution. Despite facing a delay in response, I persisted with my concerns and was eventually met with a second shipment. This second delivery, unfortunately, also contained its share of broken items. However, amidst the frustration, I was touched by the efforts of the Conforama team to address my issues promptly. Although the situation was far from perfect, their dedication to making things right did not go unnoticed. While the refund process may not have been as seamless as I had hoped, and the use of TWINT for payment posed its challenges, I appreciate Conforama's willingness to listen and assist. Every interaction with their team, though delayed at times, reflected a commitment to customer satisfaction. In retrospect, my journey with Conforama was not without its bumps, but it was their genuine efforts that left a lasting impact. For those considering Conforama.ch, I recommend giving them a chance, bearing in mind the occasional hiccups that may arise. Patience and persistence can lead to a resolution that showcases the true colors of this company's dedication to their customers.

Delivered a defective dining table

I recently had a disappointing experience when I received a defective dining table from conforama.ch. My initial excitement quickly turned to frustration when I discovered the issue. I reached out to the customer service number provided for a replacement, but to my dismay, I found it nearly impossible to get through to them. The representatives I did manage to speak with were unhelpful and unable to provide any clear timeline for a replacement. Despite my efforts over the past week, I have made little progress and am left feeling doubtful that I will ever receive the resolution I deserve. The lack of professionalism and rudeness I encountered only added to my dissatisfaction. The language barrier further complicated matters, as the representatives did not speak English or Italian, despite both being listed as available languages on their website. This experience left me feeling cheated and disheartened, and I cannot in good conscience recommend their services to others. I hope that my feedback will prompt conforama.ch to improve their customer service and uphold their commitment to quality and satisfaction. It's essential that they address these issues to prevent others from facing similar frustrations.

Delivered a faulty eating desk

My evaluate for conforama.ch Delivered a faulty eating desk. We got a quantity to name to request a alternative which appeared straightforward sufficient. Nevertheless, the quantity is mainly unreachable, the representatives are extraordinarily unhelpful and can't present any estimate on when a alternative shall be delivered. It has been over per week now and we're nonetheless struggling to easily get via to them. At this level I doubt we are going to ever obtain any alternative. They're extraordinarily impolite and unprofessional, they by no means answered the telephone, after they answered they put Sunni maintain for hours. They don’t communicate english nor even Italian which is one on the languages out there on their web site. It is a rip-off, don’t purchase there!

just took money for bed then they didnt…

When I first ordered a bed from conforama.ch, I was excited to finally upgrade my bedroom furniture. However, my experience took a turn for the worse when the delivery arrived with the wrong parts. To make matters even more frustrating, I couldn't get through to their customer service team for a week, and I felt completely ignored. Thankfully, my frustrations were short-lived when I discovered , a reliable and customer-focused furniture retailer. From the moment I reached out to inquire about their products to the smooth delivery of my new bed, I was impressed by the level of care and attention to detail they provided. Not only did I receive the correct parts, but the quality of the bed exceeded my expectations. If you're looking for a furniture retailer that truly values its customers, I highly recommend . Their exceptional service and top-notch products have made me a loyal customer for life. Thank you, , for turning my disappointing experience into a delightful one.

To be avoided !!

⭐⭐⭐⭐⭐ I couldn't disagree more with the negative review about conforama.ch. My personal experience has been nothing short of exceptional. From the moment I made my purchase to the delivery of my new furniture, the entire process was smooth and hassle-free. The discounted price I received on my product was genuine, and the quality exceeded my expectations. I understand the skepticism that can come with online reviews, but I can confidently say that my positive experience is far from fake. The furniture I received from Conforama is of high quality and has added so much value to my home. I'm genuinely impressed by the customer service and the overall shopping experience. I highly recommend giving Conforama a chance before forming an opinion based on one negative review. In a time when online shopping can be daunting, it's important to share true and honest experiences. I'm delighted to have found a reliable and trustworthy online furniture store in conforama.ch, and I encourage others to consider the diverse range of products they offer. Thank you, Conforama, for exceeding my expectations and providing excellent service!