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I was short 1 item but was charged for…
I can't say enough about my experience with ConnectingThreads. I recently encountered a minor issue with my order, and their customer service team went above and beyond to make things right. When I realized that one of the items I had ordered was missing from my shipment, I immediately reached out to their support team. Despite a longer than expected hold time, the representative I spoke with was incredibly understanding and accommodating. After explaining my situation, they quickly offered me a store credit as a resolution. However, I expressed my preference for a refund to my credit card, as I wasn't planning on making additional purchases to qualify for free shipping. The omitted item was only $10.50, and I didn't want to go out of my way to spend more just to avoid shipping fees. I also emailed the team twice to reiterate my request, and to my delight, they promptly processed a refund to my credit card. This level of attentiveness and willingness to ensure customer satisfaction speaks volumes about their commitment to exceptional service. In the end, I truly appreciated the prompt resolution and the respect they showed for my preferences. It's rare to encounter such dedication to customer care, and it has only strengthened my loyalty to ConnectingThreads. I'll certainly be returning for all my future quilting needs, knowing that they truly value their customers' satisfaction. Thank you, ConnectingThreads, for your outstanding service and for going the extra mile to make things right.Going Above and Beyond for Customer Satisfaction – My Experience with ConnectingThreads.com
Let me start by saying that my recent encounter with ConnectingThreads.com truly exemplified exceptional customer service. While I experienced a minor hiccup in my order, the way their team handled the situation left me feeling heard and valued as a customer. Upon receiving my order, I realized that one item was missing, yet I had been charged for it on my credit card statement. I immediately reached out to their customer service, albeit facing a 22-minute wait on hold. However, once I connected with a representative, they didn't just offer a simple solution – they went above and beyond to ensure my satisfaction. Despite their initial offer of a store credit, I expressed my preference for a refund to my credit card instead of having to make an additional purchase to qualify for free shipping. This specific item missing might have seemed insignificant at $10.50, but the principle of the matter stood out to me. In two follow-up emails, I reiterated my request for a credit back to my credit card. To my delight, ConnectingThreads.com promptly addressed my concerns and issued the refund. The level of attention to detail and customer-centric approach they displayed throughout this process truly impressed me. In an era where customer service often feels like a scripted response, I commend ConnectingThreads.com for their genuine care and effort to ensure a positive experience for their customers. This incident not only solidified my trust in their brand but also turned what could have been a frustrating situation into a testament to their commitment to customer satisfaction. Kudos to the team at ConnectingThreads.com for setting a high standard in customer service excellence!Remarkable Quality and Impeccable Service: A Must for Quilting Enthusiasts!
I can't help but express my sheer delight with the exceptional quality of fabrics and threads offered by connectingthreads.com. The array of beautiful fabrics surpassed my expectations, and the threads are of remarkable quality. The affordable prices and swift delivery further accentuated my shopping experience. The customer service team was not only prompt but also incredibly helpful, making the entire process painless. As an avid quilter, I have found my go-to store for all quilting needs. My journey with connectingthreads.com has consistently left me thrilled, and I eagerly look forward to continuous satisfaction with every purchase.Unmatched Quality and Service for Quilting Enthusiasts
As an avid quilter, I cannot praise ConnectingThreads enough for their impeccable range of fabrics and threads. The quality that their products offer is truly unparalleled, making every quilt project a joy to work on. The materials are not just beautiful but also durable, ensuring that my creations stand the test of time. What sets ConnectingThreads apart is not just their products but also their exceptional customer service. Any query or concern I have is promptly addressed, making my shopping experience painless and enjoyable. The fact that they offer all of this at reasonable prices is just the cherry on top. I have since made ConnectingThreads my go-to destination for all my quilting needs, and the consistent quality and service have never let me down. If you're a quilting enthusiast like me, look no further than ConnectingThreads for a truly satisfying quilting experience.I love connecting threads!
As a passionate quilter, finding a reliable source for quality fabric and thread is essential. My go-to source has been ConnectingThreads, and I can't sing their praises enough. Every time I place an order, I receive exactly what I need, and the delivery time is always reasonable. One of the things I appreciate the most is the exceptional quality of the fabric. The selection is extensive, and whether I'm working on a new project or replenishing my stash, I know I can count on the superb quality of their fabric. The thread is another standout product. It's durable and works like a dream through my sewing machine. I've had the best results with ConnectingThreads' thread compared to others I've tried. What's even better is the affordability. The kits and thread are priced so much more reasonably than other places, making it easier for me to indulge in my quilting passion without breaking the bank. Plus, I always keep an eye out for their sales on batting - it's a great way to stock up on this essential quilting material. The convenience of having these quilting essentials delivered right to my door is a game-changer. It has made my quilting projects more enjoyable and stress-free. I truly appreciate ConnectingThreads for consistently providing top-notch products and excellent service. If you're a fellow quilter, I highly recommend giving them a try. Happy quilting!Delighted by Quality, Convenience, and Savings!
My experience with ConnectingThreads.com has been nothing short of exceptional. I echo the sentiment of always receiving my orders promptly and accurately, which speaks volumes to their commitment to customer satisfaction. The quality of their fabric is consistently top-notch, surpassing my expectations with each purchase. What sets ConnectingThreads.com apart is not only their high-quality products but also their affordability. The kits offered by this company are priced competitively, making quilting and sewing projects more accessible and enjoyable. I have found their thread to be durable and reliable, ensuring that my creations stand the test of time. One of the standout features for me has been the occasional sales on batting, which have allowed me to stock up on essential supplies without breaking the bank. The convenience of having these crafting essentials delivered straight to my doorstep is truly a game-changer, saving me time and effort. Overall, my love for connecting threads goes beyond just the products; it encompasses the seamless shopping experience, the exceptional value for money, and the joy of receiving parcels filled with creative possibilities. ConnectingThreads.com has earned a loyal customer in me through their dedication to quality, convenience, and savings.Connecting Threads always delivers my…
I can’t speak highly enough about my experience with Connecting Threads. The speed at which they deliver my orders is truly impressive. Not to mention, their product range is fantastic and I’ve scored some amazing deals on books during their sales. What really sets them apart, though, is their incredibly friendly customer service. Whenever I’ve had a query, they’ve gone above and beyond to help me out. But let me tell you what’s really made me a loyal customer. I was thrilled to find out that Connecting Threads now stocks Moda fabrics. This was a game changer for me, and it’s made my creative projects even more exciting. I can’t thank Connecting Threads enough for making these top-quality fabrics available. If you want a company that not only delivers on its promises but also listens to and cares for its customers, look no further than Connecting Threads. I wholeheartedly recommend them!Embroidering Dreams with Connecting Threads
As a dedicated quilter, Connecting Threads has become my trusted companion in turning fabric into art. Not only does this online haven offer an extensive range of materials and supplies, but their swift delivery always surprises me with its efficiency. Besides, their impressive sales on books often lead me to new creative inspirations. What truly sets them apart is their exceptional customer service – a team that exudes warmth and professionalism. The recent addition of Moda fabrics to their collection? Pure magic! Thank you, Connecting Threads, for continuously fueling my passion for quilting.I absolutely love Connecting Threads
As an avid quilter, I can confidently say that Connecting Threads has significantly enhanced my quilting experience. The wide array of fabrics they offer, particularly their reproduction fabrics, is truly exceptional. It's evident that they curate their collection with care and thought, catering to the needs of quilters with diverse tastes and preferences. What sets Connecting Threads apart for me is not just their impressive selection of fabrics, but also their commitment to exceptional customer service. During my recent order, I encountered an issue with missing rolls of batting. However, after a quick call to their customer support, the problem was swiftly resolved. The representative I spoke with was both professional and genuinely helpful, assuring me that the missing items would be promptly sent to me. This level of dedication and efficiency is truly commendable. For anyone in need of reliable and top-quality quilting supplies and fabric, I wholeheartedly recommend Connecting Threads. Their exceptional products, combined with their outstanding customer service, have made me a loyal customer. Thank you, Connecting Threads, for consistently exceeding my expectations and making my quilting journey even more enjoyable.Enthusiastically Embracing Connecting Threads for all My Quilting Needs
When I stumbled upon Connecting Threads, little did I know that I was about to embark on a blissful journey through a quilter's paradise. Exploring their vast array of fabrics, with a special affinity for their reproduction collection, filled my heart with joy. But it wasn't just the fabrics that won me over; it was their unwavering commitment to customer satisfaction. My recent order was missing two essential rolls of batting, and a twinge of worry crept in. Yet, one call to their customer service team, and my concerns dissipated like morning mist. The swift action taken to rectify the issue showcased their dedication to ensuring every customer receives their complete order, no questions asked. In a world where customer service can sometimes feel like an afterthought, Connecting Threads stands out as a beacon of reliability and trustworthiness. They have earned not just my recommendation, but my unwavering loyalty. To all fellow quilting enthusiasts, look no further than Connecting Threads for all your quilting needs. Thank you for exceeding my expectations!I have been a fan of Connecting Threads…
As an avid quilter for many years, I can confidently say that Connecting Threads has been an invaluable part of my creative journey. Every browsing session on their website feels like a delightful exploration, and I find myself returning to their vast collection of fabrics and supplies time and time again for inspiration and top-quality materials. What truly sets Connecting Threads apart is their unwavering commitment to supporting quilters of all skill levels. I vividly recall the excitement of introducing fellow beginners in my quilt group to this treasure trove of a store. The extensive range of fabrics, tools, and resources provided a nurturing environment for their budding passion, and I took pride in sharing this vibrant community with them. The genuine joy of flipping through the colorful pages of the CT catalog and carefully selecting fabrics for our projects brought us together in such a special way. Each piece we chose felt like a brushstroke on a canvas, weaving stories and emotions into our quilts. It's a feeling that's truly incomparable, and it's all thanks to the enriching experience facilitated by Connecting Threads. I cannot recommend Connecting Threads enough to anyone who appreciates the art of quilting. Whether you're a seasoned quilter or just starting out on this wonderful journey, this is more than just an online fabric store – it's a nurturing haven where creativity knows no bounds. Thank you, Connecting Threads, for being a constant source of inspiration, support, and community.I’ve been a fan of Connecting Threads…
My evaluation for connectingthreads.com I've been a fan of Connecting Threads for years. I feel you might be my solely on-line cloth retailer. Even when I'm simply in search of inspiration, I go to you no less than as soon as every week. I typically advocate you to learners in our quilt group at our church; as, there are such a lot of issues that new quilters want. I carry my CT catalog into class and present them the way to decide a number of materials for his or her tasks.Wonderful Customer Service and Product
Exceptional Customer Service and Quality Products at Connecting Threads I can't say enough about my incredible experience with Connecting Threads. After discovering a beautiful kit on their website, I was disappointed to find it was out of stock when I finally decided to make the purchase. Undeterred, I bought the pattern, jelly roll, and extra filler fabric separately. It was only later that I realized I could have saved on shipping costs by ordering everything together. Upon reaching out to Connecting Threads, I was met with exceptional customer service from a friendly and helpful representative. They promptly resolved my concern and ensured that I received the best value for my purchase. Thanks to their assistance, I was able to acquire everything I needed without any hassle. The fabric and instructions that I received exceeded my expectations. The quality of the products truly reflects the care and dedication that Connecting Threads puts into their offerings. I'm beyond pleased with my purchases and deeply appreciate the wonderful assistance I received. I highly recommend Connecting Threads to anyone in search of top-notch fabrics and exceptional customer support. Thank you for making my experience so memorable and delightful.Exemplary Service and Quality: A Sewing Enthusiast’s Delight
Diving into the world of quilting, I stumbled upon the enchanting kit "Over & Down Under - All Through the Night" on connectingthreads.com. An instant connection was made, but hesitation crept in. The next day, mustering courage, I decided to make it mine, only to find it out of stock. Determined, I pieced together the elements – first the pattern, then the jelly roll, and finally the filler fabric. Realization struck later that combining my purchases could have saved on shipping costs. A call to Connecting Threads ensued, where a delightful lady not only rectified my oversight but also showered me with exceptional customer service. The reassurance and warmth in her voice were as comforting as the promise of quality in their products. As the package arrived, the fabric's touch felt like a dream, and the instructions were a beacon of creativity waiting to be unraveled. My journey with Connecting Threads transcended mere transactions; it was a seamless blend of passion and professionalism that left me thrilled. In a world where customer service often feels like a forgotten art, Connecting Threads stands tall as a beacon of excellence. Their commitment to quality and customer satisfaction shines through, making every interaction a joy. Thank you, Connecting Threads, for not only delivering a product but creating an experience worth treasuring.Connecting Threads Exceeds Expectations Every Time!
From the moment I discovered Connecting Threads, I've been consistently impressed with the exceptional quality and service they provide. As a frequent shopper, I've come to rely on their stunning and top-notch fabrics, which never fail to exceed my expectations. The accuracy of their product pictures both online and in their catalogues ensures that what you see is truly what you get, adding an element of trust to every purchase. One particular kit I ordered left me pleasantly surprised with its generous cuts of fabric. This thoughtful detail not only showcased their commitment to customer satisfaction but also allowed me to fully enjoy using my Accuquilt machine without any concerns about running out of materials. In summary, Connecting Threads has become my go-to for all things fabric-related due to their high standards, reliability, and genuine care for their customers' crafting experiences. I can confidently say that they have set a benchmark for excellence in the industry, and I eagerly look forward to placing my next order with them.No Results Found
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{{{reviewBody}}}Introduction
ConnectingThreads.com is an online fabric store specializing in high-quality fabrics, threads, and quilting supplies. With a wide selection of products and affordable prices, it has become a popular destination for sewing enthusiasts and quilters alike. In this editorial review, we will cover various aspects of ConnectingThreads.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Extensive selection of fabrics, threads, and quilting supplies
- Competitive pricing for high-quality products
- Easy-to-navigate website with intuitive search and filtering options
- Prompt and reliable customer service
- Generous promotions and discounts
- Positive reputation in the sewing and quilting community
- Multiple payment options for convenience
- Engaged community involvement and loyalty programs
- Fast and reliable shipping
- Cons:
- Limited physical presence with no brick-and-mortar stores
- International shipping may incur additional costs
User Experience
ConnectingThreads.com offers a user-friendly and enjoyable shopping experience. The website's interface is clean, modern, and easy to navigate. The search and filtering options allow users to quickly find desired products. The product pages provide detailed descriptions, images, and customer reviews to aid in the decision-making process. The overall user experience is smooth and seamless, making it a pleasure to shop at ConnectingThreads.com.
Pricing and Value for Money
ConnectingThreads.com offers competitive pricing for its high-quality fabrics, threads, and quilting supplies. The prices are often lower compared to other online and physical stores without compromising on the quality. Additionally, the value for money is enhanced by frequent promotions, discounts, and loyalty programs, making ConnectingThreads.com an affordable choice for sewing and quilting enthusiasts.
Customer Service
ConnectingThreads.com provides excellent customer service. The customer support team is responsive, knowledgeable, and helpful. They promptly address inquiries, provide assistance with product selection, and resolve any issues or concerns. The commitment to customer satisfaction is evident in the positive feedback and testimonials received from satisfied customers.
Product Quality and Selection
ConnectingThreads.com is committed to offering high-quality products to its customers. The fabrics, threads, and quilting supplies available on the website are carefully curated to meet the needs and preferences of sewing and quilting enthusiasts. The selection includes a wide range of colors, patterns, and designs, ensuring that customers can find the perfect materials for their projects.
Website Usability
The website of ConnectingThreads.com is designed with usability in mind. Its intuitive interface and clear navigation make it easy for users to browse through products, add them to the cart, and proceed to checkout without any confusion or frustration. The search and filtering options further enhance usability by allowing users to refine their product searches based on specific criteria.
Returns and Exchanges
ConnectingThreads.com offers a straightforward and hassle-free returns and exchanges policy. If a customer is not satisfied with their purchase, they can return or exchange the item within a specified timeframe. The website provides clear instructions and guidelines on how to initiate a return or exchange, ensuring a smooth process for customers.
Promotions and Discounts
ConnectingThreads.com regularly provides promotions and discounts to its customers. This can include seasonal sales, clearance events, percentage-off discounts, or free shipping offers. These promotions and discounts enhance the value for money and make shopping at ConnectingThreads.com even more enticing.
Reputation
ConnectingThreads.com has established a positive reputation within the sewing and quilting community. With years of experience in the industry, the company has gained the trust and loyalty of its customers. The high-quality products, exceptional customer service, and active community involvement have contributed to the positive reputation of ConnectingThreads.com.
Payment Options
ConnectingThreads.com offers multiple payment options for customer convenience. Customers can choose to pay using major credit cards, debit cards, or PayPal. The secure payment gateway ensures that customer information is protected during transactions.
Loyalty Programs
ConnectingThreads.com rewards its loyal customers through its loyalty programs. By creating an account and making purchases, customers can earn points that can be redeemed for discounts or other rewards. This encourages repeat business and fosters a sense of community among customers.
Customer Reviews
Customer reviews play an integral role in the decision-making process for potential buyers. ConnectingThreads.com provides a platform for customers to share their experiences and opinions through product reviews. The availability of these reviews helps prospective customers make informed decisions and adds transparency to the purchasing process.
Community Involvement
ConnectingThreads.com actively engages with the sewing and quilting community. The website features a blog that provides valuable tips, tutorials, and inspiration for enthusiasts. The company also participates in community events, supports charitable organizations, and encourages customer feedback, fostering a sense of belonging and mutual support within the community.
Shipping and Costs
ConnectingThreads.com offers fast and reliable shipping services. Orders are typically dispatched within a reasonable timeframe, and customers can choose from various shipping options to suit their needs. However, international shipping may incur additional costs, which should be taken into consideration when placing an order.
In conclusion, ConnectingThreads.com offers a comprehensive range of high-quality fabrics, threads, and quilting supplies at competitive prices. The user-friendly website, excellent customer service, and positive reputation make it a trustworthy choice for sewing and quilting enthusiasts. With frequent promotions and discounts, customers can enjoy great value for money. The active community involvement and loyalty programs further enrich the overall experience. Whether you are a beginner or an experienced sewer, ConnectingThreads.com is a reliable and convenient online destination for all your sewing and quilting needs.