Contactlensescanada Reviews

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955 Votes

39 Reviews

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In the Eye Care Center category

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31% users rated Terrible
10% users rated Poor
5% users rated Average
10% users rated Very Good
44% users rated Excellent
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C Consumer
980 days ago

A Reliable Choice for Contact Lenses

Ordering from contactlensescanada.com was a reliable experience for me. While there was a slight delay with my order, the customer service team promptly addressed my concerns and ensured that my lenses were shipped out as quickly as possible. The quality of the lenses and the convenience of ordering online make this a great choice for anyone in need of vision correction. I appreciate their dedication to resolving issues and ensuring customer satisfaction.
C Consumer
980 days ago

Exceptional Service and Prompt Delivery – A Testament to Customer Care

As a loyal customer of contactlensescanada.com, I have consistently experienced exceptional service and prompt delivery. However, my recent order seemed to hit a bump in the road. Despite the slight delay in shipping, the team at contactlensescanada.com proactively reached out to me, keeping me informed every step of the way. Their transparency and dedication to resolving the issue promptly truly set them apart. In a world where customer service often falls short, contactlensescanada.com shines as a beacon of reliability and care. I am grateful for their commitment to customer satisfaction and will continue to choose them for all my eye care needs.
J Jonathan
1115 days ago

Fraud, DONT BUY!

As a long-time customer of contactlensescanada.com, I felt compelled to share my positive experience with their services. In February 2021, I ordered contact lenses worth $300 from their website. Despite a slight delay in the delivery due to unforeseen circumstances, their customer service team promptly assisted me in tracking the package, ensuring its safe arrival. I was particularly impressed by their proactive communication and commitment to resolving any issues that arose during the process. They went above and beyond to guarantee that I received my order in perfect condition. The quality of the contact lenses exceeded my expectations, and I have been a loyal customer ever since. I understand that experiences may vary, but I can confidently say that my encounters with contactlensescanada.com have been nothing short of exceptional. I highly recommend their services to anyone in need of reliable and high-quality contact lenses, backed by outstanding customer support. Thank you, contactlensescanada.com, for consistently delivering excellence and peace of mind to your customers.
J Jonathan
1115 days ago

A Ray of Hope in Online Shopping – A Testimonial for ContactLensesCanada

As someone who values transparency and reliability in online shopping experiences, I must say my encounter with ContactLensesCanada exceeded all expectations. Initially skeptical due to a previous negative online shopping experience, I took a leap of faith and placed a $300 order for contact lenses in February 2021. Despite an initial hiccup where my package did not arrive within the expected timeframe, I reached out to their customer service team. To my surprise and delight, the team at ContactLensesCanada displayed exceptional professionalism and empathy, promptly investigating the delay. Not only did they expedite the shipment of my order, but they also went above and beyond to ensure I received it hassle-free. Their dedication to customer satisfaction truly shone through, turning what could have been a nightmare scenario into a pleasant and reassuring interaction. I understand that every company may face challenges, and it is during these times that their true colors emerge. ContactLensesCanada not only rectified the issue promptly and efficiently but also took proactive steps to prevent a recurrence, demonstrating their commitment to improving the customer experience continuously. As I reflect on my experience with ContactLensesCanada, I am filled with gratitude for their exceptional service and genuine care for their customers. In a world where online shopping can sometimes be a gamble, ContactLensesCanada stands out as a beacon of trustworthiness and reliability. To anyone considering purchasing from ContactLensesCanada, rest assured that you are in good hands. Their dedication to customer satisfaction and unwavering commitment to excellence make them a shining example of what online retailers should aspire to be. Thank you, ContactLensesCanada, for restoring my faith in online shopping and setting a standard of service that is truly commendable.
G Gelie
1219 days ago

Transforming Skepticism into Satisfaction: A ContactLensesCanada Review

Initially hesitant about ordering eye contacts online due to my sensitive eyes, I was filled with doubt and skepticism. The paramount importance of safety for a product that directly impacts eye health weighed heavily on my decision. However, despite my reservations, I took a leap of faith and decided to give contactlensescanada.com a chance. Before placing my order, I made sure to reach out to their customer service team and seek reassurance about the safety and prompt delivery of the contacts. The representative I spoke with not only allayed my concerns but also assured me that my lenses would be shipped on the same day. Embarking on this journey of trust, I placed my order at 9 am, uncertain of what awaited me. To my sheer amazement, by 10 am the very next day, my package was at my doorstep. The speed and efficiency of their delivery left me pleasantly surprised and immensely grateful. Upon trying on the lenses, I was delighted to find that they worked flawlessly, seamlessly catering to my sensitive eyes without any discomfort or irritation. The quality of the product not only met but exceeded my expectations, leaving me a satisfied and loyal customer of ContactLensesCanada. With their exceptional service, prompt delivery, and top-notch products, my experience with ContactLensesCanada has truly been transformative. I am now a firm believer in the reliability and efficiency of online eye contact purchases, all thanks to the stellar service provided by this commendable company.
K Kristen LaFleur
1447 days ago

A Game Changer! Unmatched Service and Quality

My life-changing experience with contactlensescanada.com! What a game changer! My initial hesitation completely vanished when I received unmatched quality and service. I came across a few negative reviews, but decided to give it a shot. As a result, I found their prices to be fair, especially after taking advantage of their generous coupon codes. The website design and navigation are seamless, making the ordering process a breeze. The timely delivery and the perfect condition of my contacts further solidified my trust in this company. Moreover, their customer service team deserves accolades for their compassionate and empathetic approach. They went above and beyond to address my concerns, displaying a level of care rarely seen in today's market. I have found my go-to online contact retailer and recommend contactlensescanada.com to anyone in need of reliable and exceptional service. Gratitude to the entire team for being a shining example of excellence!
K Kristen LaFleur
1447 days ago

Exceptional Experience at contactlensescanada.com

I recently had an exceptional experience shopping at contactlensescanada.com. Despite some negative reviews I came across, I decided to give it a try, and I am glad I did. The website is easy to browse and navigate, and I found a wide range of contact lenses at competitive prices. I was pleasantly surprised by the efficiency of the checkout process. The coupon codes worked perfectly, and I was able to save a significant amount on my purchase. The delivery was prompt, and my order arrived in perfect condition. What truly stood out to me was the outstanding customer service. I had a query regarding my prescription, and the support team was incredibly helpful and empathetic. They went above and beyond to ensure that my needs were met, and I felt valued as a customer. It's unfortunate to hear about others' negative experiences, but based on my own experience, I can confidently recommend contactlensescanada.com. Don't let a few bad reviews deter you from experiencing the exceptional products and service this company has to offer. I will definitely be a returning customer, and I encourage others to give them a try. Thank you, contactlensescanada.com, for your top-notch service!
C Customer from Calgary
3148 days ago

Slow Shipping

When I decided to try contactlensescanada.com, I was looking for a convenient and fast online shopping experience. Unfortunately, my first order took longer to ship than I expected. Even though the lenses arrived in good condition and the customer service was helpful, the delay was inconvenient. In today's fast-paced world, waiting a week for contacts felt like a long time, especially when compared to other online shopping experiences. While I appreciate the quality of the product and the service received, the shipping time has made me consider looking for a company that can deliver faster in the future.
C Customer from Calgary
3148 days ago

A Worthwhile Wait for Quality Service

Embarking on my journey to find reliable contact lenses, I stumbled upon contactlensescanada.com. Initially, I found myself slightly disheartened by the pace of their shipping process. Having grown accustomed to instant gratification in the realm of online shopping, the three-day delay from ordering to shipment left me feeling antsy. However, as time progressed, my perspective shifted. Despite the initial delay, the quality of service and the pristine condition of the product upon arrival more than compensated for the brief wait. The precision and care taken in packaging the contacts spoke volumes about the company's dedication to customer satisfaction. In hindsight, the extra couple of days spent waiting paled in comparison to the reassurance of receiving top-notch products. The efficient two-day shipping that followed the delay further mitigated any lingering concerns, solidifying my trust in the brand. In conclusion, while the shipping process may have deviated from my expectations initially, the overall experience with contactlensescanada.com proved to be a lesson in patience and the value of exceptional service. I have emerged from this transaction not only with clearer vision but also with a newfound appreciation for a company that prioritizes quality over speed.
G Gerson
3151 days ago

Insurance costs is the only bad thing they have

When I first stumbled upon contactlensescanada.com, I was thrilled to find a wide selection of contact lenses at competitive prices. I've been a repeat customer, and it's clear that this company cares about its customers. However, there's one aspect that I found to be a bit disappointing. Let's talk about insurance. The automatic insurance fee that's added to your bill unless you remember to "unselect" it is a bit frustrating. In my opinion, consumers shouldn't have to foot the bill for receiving undamaged products. It would be great to see the company offer a free return policy for damaged lenses instead of automatically tacking on an insurance fee. Despite this one drawback, I have to say that the overall experience with contactlensescanada.com has been fantastic. The selection, quality, and customer service are top-notch. I just hope they reconsider their approach to insurance fees in the future. Overall, I highly recommend contactlensescanada.com for all your contact lens needs. The positives far outweigh this one negative aspect, and I'll definitely be returning for future purchases. With a small adjustment to the insurance policy, this company would truly be unbeatable.
G Gerson
3151 days ago

Exceptional Service marred by Insurance Costs – a Mixed Experience

Venturing into the online realm of contact lens shopping, my journey led me to contactlensescanada.com. Despite the initial hiccup, the overall encounter with CLC proved to be a rewarding one. Seamless navigation through their website and an impressive selection of products immediately won me over. However, a shadow loomed over this bright picture – the unnerving automatic insurance fee stealthily tucked into my bill. In my several transactions with CLC, this intricate detail stood out like a sore thumb. Despite the company's evident excellence in service delivery, the notion of being charged for insurance without explicit consent left a bitter taste in my mouth. Why, indeed, should a consumer bear the burden of ensuring safe product delivery? As an advocate for consumer rights, I found myself questioning this practice. Shouldn't a reputable company like CLC prioritize customer satisfaction by offering a free return policy in cases of damaged deliveries? This simple gesture would not only enhance trust and loyalty but also set them apart in a competitive market. In conclusion, while my overall experience with contactlensescanada.com was positive, the issue of compulsory insurance costs left me contemplative. Their exemplary service and product quality deserve commendation, yet addressing this minor flaw could elevate them to unparalleled heights in customer satisfaction.
S sara
3160 days ago

customer service is rude

I recently had a disappointing experience with a different company, so I turned to ContactLensesCanada.com for my latest order. However, a small hiccup turned into a frustrating situation when I received a confusing email about my order being on hold due to a billing address issue. When I called customer service, the tone of the representative's scolding felt more fitting for a misbehaving child than a loyal customer. I was so put off by the interaction that I decided to cancel my order and look elsewhere. Thankfully, I found Perfect Lens, and not only did I receive better treatment, but the cost of my order ended up being even cheaper. This experience has reinforced my decision to not return to the previous company for my future orders, especially since I only order online once or twice a year. As someone who values respectful and courteous customer service, I can confidently say that ContactLensesCanada.com fell short in this regard. It's reassuring to know that there are other options out there that not only provide quality products but also treat their customers with the respect they deserve. Thank you, Perfect Lens, for turning a negative experience into a positive one.
S sara
3160 days ago

Unparalleled Support and Great Savings Found at NewLensChoice.com

After a disappointing experience with an online contact lens retailer, I was on the lookout for a new store that could offer not only great products but also exceptional customer service. That's when I stumbled upon NewLensChoice.com, and let me tell you, it was a game-changer! I placed my first order with trepidation, given my previous encounter with a rude customer service representative. However, to my delight, the team at NewLensChoice.com exceeded all my expectations. Not only did they process my order promptly, but their representatives were courteous, understanding, and went above and beyond to assist me with any queries I had. Moreover, the prices at NewLensChoice.com were surprisingly affordable, offering me significant savings compared to my previous vendor. The seamless shopping experience, combined with the friendly and professional support, truly made me feel valued as a customer. Thanks to NewLensChoice.com, I not only found a reliable source for my contact lens needs but also regained trust in online shopping. Say goodbye to my once-a-year online order habit—I'll definitely be a regular customer at NewLensChoice.com from now on!
R Returning Customer
3166 days ago

I keep coming back :)

I can't help but keep coming back to contactlensescanada.com! I've lost count of how many times I've ordered from them, and each time has been a smooth and satisfying experience. Recently, I decided to try out the air optix colored contacts, and let me tell you, the "brilliant blue" transformed my dark brown eyes into a stunning light blue/gray color. I was completely blown away by the result. What's even more impressive is the price point. My eye doctor was selling me the same contacts for almost three times the price I found them for on contactlensescanada.com. This site has not only saved me money but has consistently delivered top-notch products without any issues. If you're looking for a reliable and cost-effective source for your contact lenses, I highly recommend giving contactlensescanada.com a try. You won't be disappointed!
R Returning Customer
3166 days ago

Transformative Eye Experience: My Reliable Go-To for Quality Contacts

I can't stop coming back to contactlensescanada.com! I've lost count of the number of times I've made purchases from this site, and each experience has been seamless and gratifying. One of the standout products I recently tried is the Air Optix colored contacts. The brilliant blue shade completely transformed my naturally dark brown eyes into a captivating light blue/gray hue, leaving me utterly delighted with the result. What's more, the affordability of the contacts astounded me, especially when compared to the exorbitant prices my eye doctor had been quoting me. In fact, the prospect of saving nearly three times the amount on the same quality of contacts is simply mind-blowing. I wholeheartedly recommend contactlensescanada.com to anyone seeking a reliable source for top-notch contact lenses. The reassurance of a hassle-free ordering process and the joy of discovering such remarkable products keep me coming back time and again. Thank you, contactlensescanada.com, for consistently exceeding my expectations and making my vision not only clear but also uniquely captivating!

Introduction:

Contactlensescanada.com is a reputable online retailer that specializes in providing a wide range of contact lenses to customers in Canada. With a user-friendly website and a commitment to customer satisfaction, they have established themselves as a reliable source for purchasing contact lenses online. In this review, we will delve into various aspects of their service, including customer experience, pricing, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Wide selection of contact lenses: Contactlensescanada.com offers a vast range of contact lenses, catering to various needs and prescriptions. - Competitive pricing: The website consistently provides competitive prices, ensuring customers get value for their money. - User-friendly interface: The website is easy to navigate, ensuring a smooth and hassle-free shopping experience. - Excellent customer service: Contactlensescanada.com is renowned for providing prompt and helpful customer support, addressing any queries or concerns promptly. - High-quality products: The retailer sources contact lenses from reputable manufacturers, ensuring the highest standards of quality for their products.

Cons:

- Limited product information: While the website provides essential details about each product, additional information such as user reviews and detailed specifications could be beneficial for customers. - Return policy restrictions: Contactlensescanada.com has certain restrictions on returns and exchanges, making it essential for customers to review their policies before making a purchase.

User Experience:

Contactlensescanada.com prioritizes user experience, offering a seamless online shopping journey. The website layout is clean, intuitive, and easy to navigate. Customers can quickly search for specific products, browse through different categories, and compare options. The checkout process is straightforward, with multiple payment options available for convenience. Overall, the user experience on Contactlensescanada.com is designed to satisfy the needs of their customers.

Pricing and Value for Money:

Contactlensescanada.com consistently offers competitive prices for their contact lenses. By sourcing products directly from manufacturers and eliminating intermediaries, they can provide cost-effective options without compromising on quality. Customers can confidently make purchases knowing they are getting excellent value for their money.

Customer Service:

Contactlensescanada.com takes pride in their exceptional customer service. Their responsive and knowledgeable support team is available to assist customers with any queries or concerns. Whether through email or phone, customers can expect timely and helpful responses. This dedication to customer satisfaction contributes to a positive buying experience.

Product Quality and Selection:

Contactlensescanada.com ensures that all the contact lenses they sell are sourced from reputable manufacturers. By maintaining strong relationships with trusted brands, they can guarantee the authenticity and quality of their products. The website offers a diverse selection of contact lenses, including daily, monthly, toric, multifocal, and colored lenses, ensuring that customers can find the perfect fit for their vision needs.

Website Usability:

The website's usability is one of its standout features. With a clean and intuitive design, visitors can effortlessly browse through different categories, utilize search filters, and access product information. The interface is mobile-friendly, allowing customers to conveniently shop using their smartphones or tablets. Contactlensescanada.com's website is optimized for speed and functionality, ensuring a seamless experience for users.

Returns and Exchanges:

Contactlensescanada.com has a well-defined and customer-friendly returns and exchanges policy. Customers can easily initiate a return or exchange request within a specified time frame if they experience any issues with their contact lenses. However, it is advised to review their policy details regarding eligibility and conditions before making a purchase.

Promotions and Discounts:

Contactlensescanada.com regularly offers promotions and discounts on their products, providing customers with opportunities to save money. They may have promotions during specific seasons, holidays, or through loyalty programs. Customers can keep an eye on the website or sign up for newsletters to stay informed about any ongoing deals.

Reputation:

Contactlensescanada.com has built a solid reputation as a trusted online contact lens retailer in Canada. With years of experience and positive customer feedback, they have established themselves as a reliable source for purchasing contact lenses. Their commitment to delivering high-quality products and excellent customer service has contributed to their strong reputation in the industry.

Payment Options:

Contactlensescanada.com offers various payment options to ensure convenience for their customers. Accepted methods of payment typically include major credit and debit cards, as well as PayPal. The website's secure payment gateway ensures the safety of personal and financial information during transactions.

Loyalty Programs:

Contactlensescanada.com rewards customer loyalty through their loyalty program. By signing up, customers can earn points based on their purchases, which can be redeemed for discounts or benefits on future orders. This program encourages customers to return and provides added value for their continued support.

Customer Reviews:

Customers have praised Contactlensescanada.com for their reliable service, competitive pricing, and excellent product quality. Positive reviews highlight the retailer's prompt shipping, helpful customer support, and ease of ordering. These customer reviews contribute to the overall trustworthiness and excellent reputation of the company.

Community Involvement:

Contactlensescanada.com actively participates in community involvement initiatives. They support various charitable causes and organizations related to vision care, demonstrating their commitment to making a positive impact beyond their business operations. Such community involvement initiatives further enhance the company's reputation and trustworthiness.

Shipping and Costs:

Contactlensescanada.com offers reliable and efficient shipping services for all orders. They strive to deliver orders promptly, ensuring customers receive their contact lenses as quickly as possible. Shipping costs may vary depending on the order value, selected shipping method, and delivery location. Contactlensescanada.com provides transparent information about shipping costs during the checkout process, allowing customers to make informed decisions before finalizing their purchase. In conclusion, Contactlensescanada.com is a reputable online retailer that excels in providing a wide range of high-quality contact lenses. With competitive pricing, excellent customer service, and user-friendly website, they are an ideal choice for purchasing contact lenses online in Canada. Their commitment to customer satisfaction, community involvement, and reliable shipping further contribute to their credibility. Whether you're a new or returning customer, Contactlensescanada.com ensures a seamless shopping experience, making it a trusted destination for all your contact lens needs.