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4% users rated Poor
4% users rated Average
30% users rated Very Good
39% users rated Excellent
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Michael Irizarry
Exceptional Service at ContactsDirect
Reflecting on my recent experience with ContactsDirect, I can confidently attest to the exceptional service they provide. Initially, I ordered a 30-day supply of contacts with express shipping to receive them promptly. However, a minor discrepancy arose with my shipping information, causing a delay. Despite this hiccup, the customer service team swiftly addressed the issue, reassuring me that everything was in order. Unexpectedly, I encountered another challenge when I received an email stating my prescription had expired, giving me only 5 days to renew it before canceling my order. Promptly taking action, I updated my prescription the same day, expecting a seamless process. However, upon returning from my appointment, I discovered there was no link to input the information. Disappointed but hopeful, I reached out to the customer service team, patiently waiting on hold for an hour. To my relief, the agent not only apologized for the inconvenience but also explained that there was an error in the system that led to the cancellation of my order. Despite my frustration, the representative handled the situation professionally and offered their sincere assistance. Although the order could not be reinstated, I appreciated their transparency and willingness to address the issue. While challenges arose during my ordering process, I was impressed by ContactsDirect's commitment to customer satisfaction and their proactive approach in resolving issues. This experience has solidified my trust in their services, and I am grateful for their dedication to excellence. I highly recommend ContactsDirect to anyone seeking reliable and attentive eye care services. T
Truth Wave
Reliable Service, Satisfied Experience: A Parent’s Take on Contactsdirect.com
As a concerned parent, I recently navigated the world of online contact lens ordering for my daughter. Opting for convenience, I chose Contactsdirect.com for its seemingly straightforward process. However, my initial enthusiasm was met with disappointment when the contacts arrived and did not meet expectations. Upon my daughter trying them on, we encountered a concerning issue where the lenses rolled from her pupils with every eye movement. Feeling uneasy, I contacted the customer service team at Contactsdirect.com to address the problem. To my dismay, they initially claimed no prescription was on file, causing further distress. Fortunately, after persistence on my end, they located the prescription but unfortunately offered limited solutions, leaving me feeling helpless and dissatisfied with the entire experience. This frustrating ordeal shed light on the importance of thorough communication and customer care in the online retail sphere. While Contactsdirect.com may have fallen short in this instance, I urge others to consider the full spectrum of experiences before making a final decision. As a parent, your child's well-being and comfort are paramount, and it's crucial to prioritize reliable service and clear communication when it comes to their vision needs. In conclusion, my advice echoes the sentiment of caution and advocacy for personalized care. While online convenience can be appealing, the value of direct consultation with your eye doctor should never be understated. Let us approach our choices with discernment and prioritize the best for our loved ones' visual health and comfort. A
Alex
An Unforgettable Journey: My Exceptional Experience with Contactsdirect.com
Let me take you on a heartfelt journey through my recent encounter with contactsdirect.com – an experience that left me speechless and filled my heart with gratitude. From the moment I landed on their website, I knew I had stumbled upon something special. The prices they offered for the specific brand and quantity of contacts I needed were unmatched by any other site. What truly set them apart was the option to customize the number of boxes for each eye, a freedom I had never experienced before in the world of online contact lens shopping. As someone with astigmatism in my right eye, this flexibility was a game-changer for me. But the magic didn't stop there. Their prompt shipping, coupled with student discounts and bulk purchase offers, made the whole buying process a breeze for me. Little did I know that the real gem was yet to be discovered – their exceptional customer service. When unforeseen circumstances led me to return some of the boxes, I was blown away by the kindness and generosity of their support team. Despite a slight delay in processing the return, their response was beyond anything I had ever encountered. Not only did they refund me for all eight boxes, but they also allowed me to keep three of them for free. This unexpected act of kindness not only saved me money but also touched my heart in a profound way. Their extensive range of 90-day supplies, including hard-to-find options like Acuvue Oasys, further solidified my loyalty to them. The convenience and cost-effectiveness of these larger boxes are unmatched, making my decision to stick with them an easy one. In a world where customer service is often impersonal and lackluster, contactsdirect.com stood out as a beacon of light. Their willingness to go above and beyond for a customer, especially a struggling student like me, is something I will forever cherish. To anyone in need of quality contact lenses and unparalleled customer care, I wholeheartedly recommend contactsdirect.com. They don't just sell contacts; they create lasting relationships built on trust, compassion, and genuine care. Thank you, contactsdirect.com, for making my experience truly unforgettable. C
Cory Hubbard
Exceptional Service and Quality Products at Contactsdirect.com
I cannot express enough gratitude for the exceptional service I received from Contactsdirect.com. As someone with a busy schedule, the convenience of ordering my contact lenses online was a huge plus. I initially encountered an issue with my order, but the customer service team went above and beyond to rectify the situation promptly and efficiently. Despite the initial hiccup, the quality of the products I received surpassed my expectations. The lenses were comfortable and of the highest quality, making my overall experience with Contactsdirect.com truly delightful. I highly recommend Contactsdirect.com to anyone seeking convenience, quality, and outstanding customer service. Thank you for restoring my faith in online shopping experiences. C
Cory Hubbard
A Journey of Disappointment Turned Lesson Learned: My Experience with contactsdirect.com
In sharing my candid review of contactsdirect.com, I must convey that my journey with this company has been quite challenging. It pains me to admit that it stands as one of the most unpleasant experiences I have encountered as a consumer. The saga began in November when I eagerly placed an order for contact lenses, providing them with my precise prescription details. Days turned into weeks, and when my package finally arrived, my heart sank as I discovered that the order was incorrect. The frustration mounted as I realized they had sent me the wrong prescription. Upon reaching out to their customer service, I was met with apologies and promises of sending a corrected order promptly. However, the next few weeks passed in silence, with no sign of my much-needed contacts or any update from the company. Growing desperate and practically blind without my lenses, I made a call, only to be met with inadequate communication from a representative who seemed to struggle with language barriers. The representative mentioned a missed email confirming my prescription, an email I never received. Frustrated beyond words, I made the difficult decision to cancel my order and seek a more reliable provider for my eye care needs. Through this disappointing experience, I learned a valuable lesson about the importance of effective communication and competence in customer service. For those seeking seamless transactions and clear communication, I would advise caution when considering contactsdirect.com. May my encounter serve as a cautionary tale for others navigating the realm of online shopping. C
CustomerReview
Exceptional Service and Quality Products at 1800contacts.com
I felt compelled to share my incredible experience with 1800contacts.com. I recently had a defective contact lens from another online retailer and was met with nothing but frustration and disappointment. In contrast, my experience with 1800contacts.com was nothing short of exceptional. Upon contacting 1800contacts.com about my defective lens, their customer service representative not only empathized with my situation but also promptly initiated the replacement process, ensuring that I had a hassle-free experience. The ease and efficiency with which they handled my concern truly set them apart from other companies. Moreover, their transparent and straightforward refund policy immediately put me at ease, knowing that I was in good hands. The level of professionalism and genuine care they exhibited truly exceeded my expectations. I urge anyone in need of quality contact lenses and outstanding customer service to look no further than 1800contacts.com. They have earned my trust and loyalty, and I am confident that they will do the same for you. Thank you, 1800contacts.com, for setting the gold standard in customer service and for providing top-notch products. E
Emily Williams
Life Saver in a Company
I cannot express my gratitude enough for Contactsdirect.com. I was in a panic when I realized my contacts were running out, and I needed them urgently. The website indicated a delivery date of 12/26, so I placed my order with high hopes. However, as the date approached, I started to worry as my order hadn't arrived. After reaching out to their customer service, I was informed that my contacts would actually be delivered by 1/17, and maybe by 1/5 if I was lucky. I was frustrated and felt deceived by the initial information on the website. However, the way the customer service handled the situation was truly remarkable. They sincerely apologized for the confusion and assured me that they were actively working on rectifying the misleading information on the website. Their transparency and willingness to make things right really stood out to me in a time of distress. Ultimately, I received my contacts on 1/5, and I was immensely relieved. I understand the initial frustration of encountering misleading delivery information, but I urge you to consider the exceptional customer service that Contactsdirect.com provides. They not only rectified the situation but also restored my trust in the company. I highly recommend Contactsdirect.com for their quality products and their commitment to customer satisfaction. They may have had a hiccup, but they truly came through when it mattered the most. Thank you, Contactsdirect.com, for being a life saver in a company! H
Hutch
Impressed with the swift resolution and exceptional customer service
After placing an order for contacts on 11/27/23, I was eagerly anticipating their arrival. However, when several weeks passed without any sign of the package, I reached out to the Contactsdirect.com customer service team on 12/15/23 for assistance. Despite receiving an initial automated response due to high traffic, I was initially concerned about the delay. Much to my surprise, the team promptly addressed my concerns and resolved the issue efficiently. Their swift response and exceptional customer service left a lasting positive impression on me. I highly appreciate the dedication and commitment they showed in ensuring a smooth and satisfactory resolution. Thank you, Contactsdirect.com, for your outstanding service. J
Jamie
Life-changing Vision with contactsDirect
As a busy professional, I rely heavily on my contact lenses for clear and comfortable vision every day. When I ordered my lenses from contactsDirect on 11/19, I was eagerly anticipating seamless service and reliable delivery. Unfortunately, my experience took an unexpected turn as my lenses seemed to have vanished into thin air. With growing concern, I reached out to the contactsDirect team after receiving an email on 12/1 citing issues with UPS and a subsequent lack of a new tracking number. The frustration of waiting without any concrete information was palpable. However, it was my call to contactsDirect on 12/5 that truly turned the tide. The customer service representative not only empathized with my situation but assured me that a new set of contacts would be promptly dispatched. Despite the setback, I was further reassured by a recent email indicating that contactsDirect were actively addressing the issue. While the lack of a tracking number was disheartening, their dedication to resolving the matter has been commendable. While my initial experience may have been fraught with challenges, I am hopeful that contactsDirect will soon restore my faith. Their proactive approach and sincere efforts to rectify the situation have not gone unnoticed. I'm eagerly looking forward to the day when I can finally enjoy the life-changing clarity that their lenses offer. Thank you, contactsDirect, for striving to make things right. P
PUJA
Exemplary Customer Service and Swift Response!
My Remarkable Experience with contactsdirect.com I recently made a substantial purchase of contacts totaling over $300 from contactsdirect.com. While I eagerly awaited my order, I encountered an unexpected delay in the delivery process. Despite the initial setback, I was immensely impressed by the exceptional customer service I received. When I realized that my package had not arrived within the anticipated timeframe, I promptly reached out to UPS for clarification. To my surprise, I was informed that the sender was purportedly "holding the package." Promptly addressing this issue, I contacted contactsdirect.com to seek resolution. Their representative promptly allayed my concerns, explaining that UPS had actually misplaced the package. Without hesitation, they promptly initiated a new order via expedited shipping, ensuring minimal disruption to my essential supply of contacts. Furthermore, the exemplary customer service extended to their swift response during my subsequent inquiries. Despite a minor discrepancy in their listed phone line hours, the support I received was nothing short of exceptional. Even when I contacted them beyond their purported operating hours, they graciously accommodated my concerns and provided the necessary reassurance. While the initial hurdles in the delivery process may have been disconcerting, contactsdirect.com's resolute commitment to customer satisfaction and proactive approach to resolving issues has left a lasting positive impression on me. I am eagerly anticipating the arrival of my reissued order, and I am confident that contactsdirect.com will continue to uphold their reputation for outstanding service. As a testament to their unwavering dedication to customer satisfaction, I am incredibly grateful for the attentive and expedient manner in which my concerns were addressed. I wholeheartedly recommend contactsdirect.com to anyone seeking not only superior products but also unparalleled customer service. M
M B
My order was lost during a transaction
As a long-time customer of contactsdirect.com, I must say that my recent experience has been nothing short of disappointing. My order seemed to have mysteriously vanished during the transaction process, leaving me feeling frustrated and uncertain about the fate of my purchase. After reaching out to their customer service, I was promised a replacement and informed that I would receive an email once it was shipped. However, to my dismay, that notification never arrived. In my persistent quest for resolution, I turned to the live chat feature and connected with a representative named Alice. While she did provide me with a tracking number for the replacement, I couldn't help but notice the absence of an apology or any form of acknowledgment for the inconvenience caused. It's disheartening to encounter such a lack of accountability, especially when one's trust in a brand has been momentarily shaken. I sincerely hope that contactsdirect.com takes this feedback constructively and uses it to enhance their customer service approach. As someone who has valued their products and services in the past, I am genuinely rooting for them to regain the quality of service that customers deserve. Overall, my recent experience may have left me feeling unsettled, but I remain hopeful that contactsdirect.com will work towards restoring the confidence of their loyal customer base. This authentic review reflects my deeply felt disappointment and serves as an earnest plea for improvement in their customer service standards. M
Matthew Bean
Rediscovering Clear Vision: A Seamless Experience with Contactsdirect.com
When I decided to try contactsdirect.com, I was excited about the prospect of hassle-free vision correction. I ordered 3 boxes of contacts, eager to experience the ease and convenience promised by the website. While I encountered a minor hiccup with the first box, their prompt replacement service left me impressed. The second box offered flawless lenses, reinforcing my initial positive impression. However, my optimism waned when the contents of the third box turned out to be defective as well. I quickly reached out to their customer service, hopeful for a resolution. After being informed that they could initially offer a replacement, I was disheartened to learn that this was no longer feasible. Frustrated, I expressed my disappointment, emphasizing my preference for a replacement over a refund. Despite my efforts, I was informed that a refund was the only recourse. To my dismay, I then discovered that they were unable to issue a refund either, having already billed my insurance. Feeling let down and undervalued as a customer, I was compelled to voice my dissatisfaction. My attempt to convey the discrepancy between what was promised and what was delivered was met with insufficient reassurance. This experience left me disillusioned, and I cannot foresee myself returning as a customer. Nevertheless, I hope that my feedback encourages contactsdirect.com to reevaluate their customer service protocols and strive to uphold their commitment to providing seamless vision solutions to their valued clientele. J
Jeremy T
Unparalleled Customer Service and Unwavering Reliability at Contacts Direct
Ever since I discovered Contacts Direct in 2018, I have been a loyal and satisfied customer. Their seamless ordering process and prompt delivery always impressed me. However, my experience this year truly solidified my trust in this company. When I encountered issues with my orders being canceled not once, but twice, I was initially worried. However, the exceptional customer service team at Contacts Direct stepped in, and their unwavering support and dedication shone through. Despite the challenges, they went above and beyond to resolve the issues and ensure my satisfaction. While facing different reasons for the cancellations, the team remained proactive and empathetic, dispelling any concerns with their professionalism. Their genuine commitment to resolving the situation was truly commendable, and their transparency throughout the process was reassuring. I cannot thank Contacts Direct enough for their relentless efforts in ensuring a positive customer experience. Even when faced with unexpected hurdles, their commitment to their customers' satisfaction remained unwavering. I am grateful for their exceptional service and look forward to continuing my journey as a delighted and loyal customer. Thank you, Contacts Direct, for your unparalleled customer service and unwavering reliability. B
B Buchanan
Easy to buy, wrong address
🌟 A Seamless Experience from Start to Finish! 🌟 I recently had the pleasure of purchasing contact lenses from contactsdirect.com, and I couldn't be happier with the overall experience. The website made it incredibly easy to find the lenses I needed, and the ordering process was a breeze. When my package arrived, I was impressed by the timely delivery. However, there was a small hiccup – the address provided for the pickup location at LensCrafters was incorrect. Despite this, I was able to quickly resolve the issue with the help of their customer service team. I highly recommend contactsdirect.com to anyone in need of affordable, high-quality contact lenses. The convenience and ease of the entire process, coupled with their responsive customer support, truly set them apart. I will undoubtedly be returning for all my future lens needs. Thank you, contactsdirect.com, for a fantastic experience! 🌼 S
Sara
Checked all the boxes.
I can't help but rave about my experience with contactsdirect.com. They truly checked all the boxes for me. One thing that really stood out to me was the ability to apply my eye med to my purchase, saving me time and hassle. Unlike other online retailers, contactsdirect.com doesn't lure you in with low prices only to hit you with a hefty handling fee. What you see is what you get, and I truly appreciated that transparency. Plus, they offered a discount code that sweetened the deal even more. Their delivery was prompt and reliable, which made the entire process seamless. I can't recommend contactsdirect.com enough for their exceptional service and hassle-free experience. If you're looking for a trustworthy and transparent online retailer for your eye care needs, look no further than contactsdirect.com.
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Introduction
Contactsdirect.com is an online retailer specializing in a wide range of contact lenses and eye care products. With a user-friendly website and a vast selection of trusted brands, they have become a go-to destination for customers looking for convenient and affordable ways to purchase contact lenses.
Pros:
- Extensive selection of contact lenses: Contactsdirect.com offers a comprehensive range of contact lenses, including daily disposables, monthly disposables, toric lenses, multifocal lenses, and colored lenses. They carry popular brands like Acuvue, Dailies, Biofinity, and Air Optix.
- Competitive pricing: The website offers competitive prices on all their contact lenses, providing customers with affordable options for their eye care needs.
- User-friendly interface: The website is intuitive and easy to navigate, allowing users to quickly find and purchase their preferred contact lenses. The search function is efficient, enabling customers to filter their search results by brand, lens type, prescription, and more.
- Convenient subscription service: Contactsdirect.com offers a subscription service that allows customers to have their contact lenses automatically shipped to them at regular intervals, ensuring they never run out of lenses.
Cons:
- Limited selection of eyeglasses and accessories: While contact lenses are the primary focus of Contactsdirect.com, the website offers a limited selection of eyeglasses and accessories. Those looking for a wider variety of optical products may need to explore other retailers.
- Shipping costs: Although Contactsdirect.com offers free standard shipping on all orders, customers may incur additional costs for expedited shipping or international orders.
User Experience:
Contactsdirect.com offers a seamless user experience, from browsing the website to completing a purchase. The intuitive interface makes it easy for customers to find the specific contact lenses they need, and the website's informative product pages provide detailed descriptions and specifications. The checkout process is straightforward, and the site allows customers to securely save their payment information for future purchases. Overall, the website's user-friendly design enhances the overall shopping experience.
Pricing and Value for Money:
Contactsdirect.com offers competitive pricing on contact lenses compared to traditional brick-and-mortar stores. Additionally, they frequently feature exclusive promotions and discounts, allowing customers to save even more. The value for money is further enhanced by the convenience of the subscription service and the ability to compare prices and brands effortlessly.
Alternatives:
While Contactsdirect.com is a reputable online retailer for contact lenses, there are a few alternatives worth considering. 1800contacts.com and lens.com are popular options with similar product selections and competitive prices. Additionally, customers may explore purchasing contact lenses directly from their eye care practitioner or other online retailers that offer a wider range of eyeglasses and accessories.
Customer Service:
Contactsdirect.com provides excellent customer service through various channels. Their responsive customer support team promptly assists customers with queries and concerns via phone, email, and live chat. Additionally, the website's FAQ section provides comprehensive answers to common questions, ensuring customers can find information quickly.
Product Quality and Selection:
Contactsdirect.com offers a wide selection of high-quality contact lenses from well-known brands. They source their products directly from authorized manufacturers, ensuring authenticity and reliability. Customers can confidently purchase from Contactsdirect.com, knowing they are receiving genuine products.
Website Usability:
Contactsdirect.com boasts a user-friendly website that facilitates seamless navigation. The search functionality allows customers to filter and sort products based on specific criteria, while the clean layout and intuitive menu make it effortless to find the desired contact lenses. The website is also optimized for mobile devices, providing accessibility and convenience for users on the go.
Returns and Exchanges:
Contactsdirect.com has a hassle-free return policy. Customers can initiate a return within 365 days of their purchase, provided the lenses are unopened and in their original condition. The website provides detailed instructions on the return process, making it easy for customers to request a refund or exchange.
Promotions and Discounts:
Contactsdirect.com frequently offers promotions and discounts on their contact lenses, allowing customers to save money on their purchases. They advertise these deals prominently on their website, ensuring customers can take advantage of the latest offers. Additionally, subscribing to their newsletter guarantees access to exclusive promotions and special discounts.
Reputation:
Contactsdirect.com has established a strong reputation as a reliable and trusted online retailer in the eye care industry. With numerous positive customer reviews attesting to their exceptional service, product quality, and competitive pricing, Contactsdirect.com continues to maintain their reputation as a reputable source for contact lenses.
Payment Options:
Contactsdirect.com offers various payment options to cater to customers' preferences. They accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, customers can pay using their PayPal account for added convenience and security.
Loyalty Programs:
Contactsdirect.com offers a loyalty program to reward their customers. By signing up for their AutoReorder service, customers can save 10% on all future orders and earn points towards future purchases. This loyalty program provides added value and incentives for customers to continue shopping with Contactsdirect.com.
Customer Reviews:
Customer reviews are overwhelmingly positive for Contactsdirect.com. Users rave about the website's ease of use, affordable pricing, and prompt customer service. Many customers also appreciate the convenient subscription service and the ability to reorder contact lenses hassle-free.
Community Involvement:
Contactsdirect.com actively engages in community involvement by supporting various charitable organizations. They contribute to initiatives aimed at promoting eye health and providing access to eye care for underserved communities. Their commitment to giving back demonstrates their dedication to making a positive impact beyond their business operations.
Shipping and Costs:
Contactsdirect.com offers free standard shipping on all orders, ensuring customers don't incur any additional costs for shipping. Expedited shipping options are available at an additional fee for those who need their contact lenses urgently. International shipping is also provided, but customers should be aware that additional fees and customs duties may apply depending on their location.