Users Voice for Containerstore

56% users rated Terrible
6% users rated Poor
0% users rated Average
6% users rated Very Good
31% users rated Excellent
Pie Chart Review Representation for Containerstore
Containerstore Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 03 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 2.8 1 2.6 1.3 1 4.7
Nov 2022 5 1 4 1.4 5 4.5
Dec 2022 5 5 5 5 2.2 5
Mar 2023 1 1 2.6 1.4 5 4.1
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Detailed Containerstore Review by

Introduction:

Containerstore.com is a well-known online store that offers a wide range of storage products for homes and offices. The website gives customers an opportunity to browse a variety of practical and innovative solutions for organizing spaces, including closets, kitchens, garages, and more. With the mission to simplify lives and maximize space, the Container Store claims to provide customers with high-quality products, outstanding customer service, and exceptional shopping experiences. In this review, we will examine the various aspects of containerstore.com, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros:
  • Large selection of products for organizing spaces
  • High-quality products
  • Reasonable pricing
  • Easy to navigate website
  • Store locator feature
  • Free shipping on orders over $75
Cons:
  • Shipping costs can be high for orders under $75
  • Limited international shipping options
  • No loyalty program for frequent customers

User Experience:

Containerstore.com provides an excellent user experience for shoppers seeking practical and stylish storage solutions. The website has a clean and modern design, with high-quality images and clear product descriptions. The navigation menu includes all the relevant categories and subcategories, making it easy for customers to find what they are looking for. The search function is also effective in helping customers locate the desired products. The website is optimized for mobile devices, allowing users to browse and place orders seamlessly from their smartphones or tablets.

Pricing and Value for Money:

Containerstore.com offers a wide range of products at reasonable prices, with several options for various budgets. While some items may be more expensive than others, the majority of the products provide excellent value for money. Additionally, the website frequently offers promotions and discounts, making it a great place to save money on storage solutions.

Alternatives:

Some alternative online stores that offer similar products to Container Store include IKEA, Wayfair, and Amazon. These websites provide a comparable selection of storage solutions, varying prices, and discounts.

Customer Service:

Containerstore.com provides exceptional customer service, including a dedicated customer support team that can address any queries or concerns customers may have. The website includes a live chat feature, allowing users to connect with customer service representatives quickly. Phone and email support options are also available. Moreover, the website has a comprehensive FAQ section, which provides answers to common questions related to orders, shipping, and returns.

Product Quality and Selection:

Containerstore.com offers a great variety of high-quality products, which can cater to diverse storage needs. The products are well-designed, durable, and made to last, providing excellent value for money. The range of products includes storage containers, wire shelving, customizable closet systems, and more.

Website Usability:

The website is user-friendly, with an intuitive interface and easy navigation. The search function is also effective in helping customers locate the desired products. The website is optimized for mobile, providing a seamless shopping experience on both desktop and mobile devices. The checkout process is straightforward, and customers can complete their purchases without any obstacles.

Returns and Exchanges:

Containerstore.com offers a simple and easy return policy, which allows customers to return or exchange products within 120 days of purchase. The website provides return instructions, and customers can either mail the items back or visit a store to return or exchange them.

Promotions and Discounts:

The website frequently offers promotions and discounts, making it an excellent place to save money on organizing solutions. Customers can sign up for the Container Store newsletter to receive updates on exclusive deals and offers.

Reputation:

Containerstore.com has a reputable brand with a long-standing presence in the storage industry. The website has generally positive reviews, highlighting its excellent selection of products, quality customer service, and reasonable pricing.

Payment Options:

The website accepts various payment options, including credit and debit cards, PayPal, and the Container Store credit card.

Loyalty Program:

The Container Store does not offer a loyalty program for frequent customers, which may be a disadvantage for those seeking long-term discounts.

Customer Reviews:

The website features product reviews from customers, providing valuable insight to potential customers on the quality and usefulness of the products. The reviews are generally positive, highlighting the usefulness, durability, and design of the products.

Community Involvement:

The Container Store is involved in various community initiatives, including partnerships with non-profit organizations and charity programs. The website provides information on the company's philanthropic efforts, highlighting its commitment to social responsibility.

Shipping:

Containerstore.com offers free shipping on orders over $75. Shipping costs for orders under $75 can vary, depending on the size and weight of the products. The website provides an estimated shipping cost at the checkout page.

Costs:

The website offers a wide range of products at varying prices, providing a range of affordable storage solutions for diverse budgets. Shipping costs for orders under $75 can be high, which is something to consider when shopping on a budget. However, the website frequently offers promotions and discounts, making it an excellent place to save money on storage solutions. In conclusion, Containerstore.com is an excellent online store that provides high-quality storage products, outstanding customer service, and a great shopping experience. The website offers a wide variety of useful and stylish storage solutions at reasonable prices, making it an ideal option for customers seeking to organize their spaces. Despite some potential drawbacks such as high shipping costs, limited international shipping options, and no loyalty program, the website remains a top choice for customers seeking practical and innovative storage solutions.

Containerstore Recent User Reviews

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Reviewer Name: Caitlin

Review Submission Date: 2022-11-10

Review Title: Both my accounts got hacked and my user…
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Review Description: Both my accounts got hacked and my user name was changed so I couldn’t get in to change the password. Customer service refused to research to find and close the accounts. Now I am vulnerable to identity theft because they apparently don’t care enough to find a close an account with fraudulent activity.

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Reviewer Name: Leo Petaccia

Review Submission Date: 2022-02-08

Review Title: Solid company
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Review Description: I like that their products are made in the USA.

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Reviewer Name: Sanne

Review Submission Date: 2021-05-02

Review Title: Great service and great products
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Review Description: I ordered 8 fridge bins and sadly one was damaged in transit. I contacted them and received a response almost immediately! They gave me a choice between a new item and a refund but because of the international shipping I chose a refund. Great service and the bins that arrived in good condition are amazing! I’ve also seen reviews about stuff not being dishwasher friendly but they state that on the site so carefully read that through and you’re good to go.

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Reviewer Name: Montana Tippett

Review Submission Date: 2021-04-05

Review Title: I just received excellent customer…
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Review Description: I just received excellent customer service from the container store when I called about a package that Fedex delivered incorrectly. Thank you!

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Reviewer Name: Erinn

Review Submission Date: 2021-01-05

Review Title: Bought multiple gift cards through…
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Review Description: Bought multiple gift cards through their website. I was charged but the confirmation failed and gift cards were never sent. Have reached out to support numerous times to be told to reach out to a third-party site. Have emailed that third-party site 4 times and never received a response.

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Reviewer Name: Chris

Review Submission Date: 2020-10-30

Review Title: Slow service, no service
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Review Description: Do not purchase anything from this store online unless you don’t mind waiting several months for your items to be delivered. Waiting 3+ months for a plastic container is ridiculous. Seriously, Container Store?? You can’t manage to properly stock and ship out product in a fast efficient manner like Amazon, Target, Bed Bath and Beyond and just about every other store? Good luck staying in business.

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Reviewer Name: John Phillips

Review Submission Date: 2020-09-30

Review Title: Poor customer service-I tried to cancel…
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Review Description: Poor customer service-I tried to cancel an order after being alerted that the items were delayed, but they claimed that they couldn't, nor would they let me return the items without being charged without bringing them into a store. They do have great items, and are generally great to work with in store, but the website and support for it is terrible from a user experience. I'd recommend Wayfair instead for organizational items by far.

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Reviewer Name: Luis Martinez (Mc Cerpa)

Review Submission Date: 2020-09-06

Review Title: Worst Customer Service
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Review Description: They used to have good service but when it comes to issue they will ignore you. My stuff was backordered and they wont switch it to another color that is available, they wont cancel it either.

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Reviewer Name: Stephanie

Review Submission Date: 2020-08-13

Review Title: Received multiple shipments from this…
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Review Description: Received multiple shipments from this company & I was pleased until.... item shipped was cracked. I reached out to the company multiple times with no response. So their return policy means absolutely nothing. Will not purchase from here again until they abide by their policy. Shady.

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Reviewer Name: Adam Gerard

Review Submission Date: 2019-10-20

Review Title: Great place to purchase storage of any…
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Review Description: Great place to purchase storage of any variety. The typically have great discounts and bulk purchasing options. I've made several purchases through their site and the experience has been excellent every time:1. Great selection for organized people.2. Good prices, bulk options, and abundant discounts.3. Fast delivery.

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