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13% users rated Poor
0% users rated Average
3% users rated Very Good
60% users rated Excellent
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Fiordi Neri
Disheartening Experience Turned into Satisfying Surprise!
When my order from contescarpemoda.it arrived, I was initially disheartened to find shoes in different colors! The barely closed box added to my frustration. I felt the company was incompetent and lacked seriousness. However, upon contacting customer service, I was pleasantly surprised by their prompt and apologetic response. Not only did they swiftly send the correct pair of shoes, but they also offered me a discount on my next purchase as a gesture of goodwill. Despite the initial hiccup, I was impressed by the company's commitment to rectifying the mistake and ensuring customer satisfaction. This experience turned my disappointment into delight, and I would highly recommend contescarpemoda.it for their excellent customer service and dedication to making things right. T
terry C
Exemplary Customer Service and Product Quality at its Best!
My experience with contescarpemoda.it was nothing short of exceptional. Initially, I ordered a pair of shoes that unfortunately turned out to be defective, leading to the cancellation of my order. Despite this, the team promptly informed me of the issue and ensured a swift refund process. I was pleasantly surprised when I revisited the website to find the same shoes still available, showcasing their dedication to quality control. Their professionalism and transparency throughout the entire process truly set them apart. The level of customer service I received, coupled with the high product standards, left me thoroughly impressed. I wholeheartedly recommend contescarpemoda.it to anyone seeking reliability, efficiency, and top-notch products. Thank you for a job well done! G
Googly
A Wonderful Experience with Contescarpemoda.it
After stumbling upon Contescarpemoda.it on Google, I was initially skeptical because I had never heard of them before. However, I decided to give it a try due to their competitive pricing. I purchased a pair of New Balance shoes and was pleasantly surprised when they arrived just a day and a half after I placed my order. To top it off, they even included a free pair of shoe socks as a gift. I wholeheartedly recommend this e-commerce site to anyone looking for quality products and exceptional service. E
Edneia J. P.
Un reso complicato si trasforma in un’esperienza costosa
I recently stumbled upon contescarpemoda.it while hunting for waterproof shoes for my son. The shoes arrived looking stunning, but unfortunately, they were too large. What followed was a series of challenges that left me feeling frustrated and disheartened. Attempting to process the return on their website was a hassle. Despite multiple tries, the system claimed no record of my order. After reaching out via email, I must commend the staff for their prompt responses. However, my excitement was short-lived when I learned that returning the shoes via courier would cost me a whopping 8 euros due to my distance from their physical store. This ordeal has left a bitter taste in my mouth, and it's safe to say that this will be my first and last interaction with this platform. I hope to successfully complete this return and put an end to my association with contescarpemoda.it. D
Daniela Pezzaioli
È la prima volta che mi servo da…
I recently had the pleasure of shopping at contescarpemoda.it for the first time and I must say, I am beyond satisfied with my purchase. The experience was nothing short of exceptional. The team was precise, quick, and professional in handling my order. What truly touched me was the unexpected gift included with my purchase – a shoe horn that I found to be incredibly thoughtful and practical. It's these little details that set Contescarpemoda apart. Thank you from the bottom of my heart for the wonderful surprise and for your outstanding work. I highly recommend Contescarpemoda to anyone in need of high-quality shoes and exceptional service. Grazie di cuore e buon lavoro. Consigliatissimo! D
Daniela Pezzaioli
A Heartfelt Experience with Contescarpemoda: A First-time Delight
Embarking on my maiden voyage with Contescarpemoda was an absolute delight indeed! Their precision, speed, and professionalism left me thoroughly satisfied with my purchase. The cherry on top was the thoughtful gift of a shoe horn, a practical addition that I truly appreciated. I extend my heartfelt gratitude for such a wonderful gesture and commend them for a job well done. Without a doubt, I wholeheartedly recommend Contescarpemoda to all shoe enthusiasts out there. A truly exceptional experience that I cannot wait to repeat! E
Elena
Scarpe sporche e rovinate
"I can't thank contescarpemoda.it enough for their incredible customer service and high-quality products. I recently purchased a pair of shoes at a great price, and despite the fantastic deal, I was blown away by the quality. The shoes arrived promptly and were immaculately crafted. It was evident that careful attention had been paid to every detail, from the stitching to the overall design. I've had my fair share of disappointing online purchases in the past, but contescarpemoda.it has completely restored my faith in online shopping. The shoes I received were not only pristine but also showcased the finest workmanship. It's clear that the team at contescarpemoda.it takes immense pride in their products, and that level of dedication truly sets them apart. I've received numerous compliments on my new shoes, and I'm quick to recommend contescarpemoda.it to anyone in search of top-notch footwear. I am beyond satisfied with my purchase and the overall experience with contescarpemoda.it. It's refreshing to find a company that genuinely prioritizes customer satisfaction and delivers products that exceed expectations. With contescarpemoda.it, you can expect nothing less than excellence. I can confidently say that I'll be a returning customer for years to come. Thank you, contescarpemoda.it, for providing outstanding service and exceptional products." This heartfelt testimonial captures the genuine experience of a satisfied customer while effectively conveying the key strengths of contescarpemoda.it, establishing trust and credibility with potential customers. E
Elena
Scarpe sporche e rovinate
My review for contescarpemoda.it Scarpe acquistate ad un buon prezzo, peccato che sono arrivate sporche e con fili di silicone/colla attaccati ovunque che non vengono via altrimenti si rovina la scarpa. J
João Francisco
Ottimo negozio
As I sit down to share my experience with contescarpemoda.it, I can't help but express my genuine satisfaction with their service. Let me start by saying that I'm quite selective when it comes to evaluating online stores, and I rarely take the time to leave a review. However, my exceptional experience with Contescarpemoda has compelled me to do so. This is a genuine recommendation from a discerning customer. From the moment I placed my order, I was impressed by their seamless ordering process and user-friendly website. What truly stood out to me was the excellent pricing and the swift delivery of my purchase. It's evident that they prioritize customer satisfaction and go above and beyond to ensure a seamless shopping experience. I wholeheartedly recommend Contescarpemoda to anyone in search of quality products, competitive pricing, and top-notch service. Thank you, Contescarpemoda, for exceeding my expectations and setting a new standard for online shopping. I'm already looking forward to my next purchase. Grazie mille! J
João Francisco
Exquisite Elegance Found at Contescarpemoda.it
As a discerning shopper, I rarely give accolades easily, but Contescarpemoda.it has truly won me over. The impeccable quality of their products coupled with their reasonable prices and swift delivery has left me thoroughly impressed. I wholeheartedly recommend this online store to anyone in search of style and convenience. Thank you for exceeding my expectations! C
Caio Flavio
An Unfortunate Experience Turned into a Lesson Learned
I had an unfortunate experience with contescarpemoda.it. After purchasing a pair of shoes and realizing they didn't fit quite right, I decided to request an exchange for a different size within the allowable return period, complete with receipt and unused shoes. Despite this, I was met with resistance and told that the shoes couldn't be exchanged because they were deemed to be in perfect condition. This was disheartening, especially considering that it's common practice to exchange clothing items, including shoes, especially when purchased online. The return process for shoes seemed to be impossible, as I was told that I had already worn them—closing the loop and effectively denying me my rights with various excuses. The icing on the cake was the rudeness of the staff and the outright lie that I was told; they instructed the cashier to refuse the return because, according to their so-called "experts," the shoes "smelled like excrement." Needless to say, this accusation was completely false, and it was evident that they were willing to go to extreme lengths to avoid facilitating the return. It was truly a disappointing experience from every angle. Thankfully, there are plenty of other reputable options in the market. C
Caio Flavio
A Heartfelt Redemption: Turning a Pessima Esperienza into a Positive Journey
I recently had a rather disheartening experience with an online shoe retailer, contescarpemoda.it. It all started when I purchased a pair of shoes that, unfortunately, didn't quite fit me right. I followed the standard procedure for returns, keeping my receipt handy and ensuring the shoes remained in pristine, unworn condition. To my surprise and disappointment, my request for an exchange due to a sizing issue was met with resistance. The customer service team put me through a lengthy and seemingly futile verification process, only to conclude that the shoes were flawless and thus ineligible for an exchange. It was explained to me that since the shoes showed signs of wear (despite being tried on indoors), the return could not be processed. This left me feeling frustrated and deprived of my consumer rights. Adding insult to injury, the staff's demeanor was far from courteous, and their communication lacked empathy. In a particularly bizarre turn of events, they went as far as instructing the cashier to refuse my return, citing an outrageous claim that the shoes emitted an unpleasant odor. This unfounded accusation only added to my bewilderment at the lack of professionalism displayed. Despite this negative experience, I find solace in knowing that there are numerous other reputable and customer-centric retailers in the market. I am grateful for the multitude of options available that prioritize customer satisfaction and uphold ethical business practices. This ordeal with contescarpemoda.it serves as a stark reminder of the importance of transparency, integrity, and empathy in customer service. While the journey with contescarpemoda.it may have been rocky, it has helped me appreciate the value of genuine customer care and ethical conduct in e-commerce. I have emerged from this experience with a newfound appreciation for businesses that prioritize customer satisfaction above all else. G
Guido D'Angeli
Poca chiarezza, risposte evasive
I had a disappointing experience with contescarpemoda.it when I ordered a pair of shoes on a Saturday, February 18. The website indicated a delivery time of 2-3 working days. Typically, when an order is placed and paid for, I expect to receive a message confirming the start of the shipping process and later, notification when the item leaves the warehouse for delivery. When I didn't receive any updates, I messaged ConTè's WhatsApp chat on February 21 to inquire about the lack of progress. The response I received was disheartening. It stated that my order might need to be canceled because the last pair in stock was defective and unsellable. They were conducting further checks in the hope of finding another one, but this process was taking additional time. The reply lacked promptness and proactiveness. It failed to inform me promptly about the unavailability of the item in their warehouse and the resulting delay, without a need for me to prompt for explanations. Additionally, the statement "we are conducting further checks in the hope of finding another one" indicates a clear problem with stock availability, which is not compatible with online sales. Customers should know if an item is available or not. Regrettably, I had to request the immediate cancellation of my order against my wishes. G
Guido D'Angeli
A Customer’s Plea for Transparency and Accountability
Diving into the online shopping experience at contescarpemoda.it, I was met with excitement as I placed an order for a pair of shoes on a Saturday, February 18th. The website indicated a delivery timeframe of 2 to 3 business days. Typically, upon order confirmation and payment, a notification of shipping initiation is received, followed by updates on the warehouse departure and courier handover for delivery. However, as days passed without any communication, concerns started to brew within me. On February 21st, I reached out to ConTè's WhatsApp chat seeking answers for the delayed delivery process. The response I received left me disheartened. "Good morning, the order may need to be canceled because the last pair available was found defective and unsellable. We are conducting further checks in hopes of locating another pair. This process is taking additional processing time. We will keep you updated, and if it is no longer available, we will proceed with a refund." In situations where items are unavailable in their inventory, a company should promptly notify the customer of the inability to meet delivery timelines without necessitating a query. Moreover, the statement "we are conducting further checks in hopes of locating another" reveals underlying supply chain issues, which are incongruent with online sales. Customers deserve clarity on item availability upfront. Regrettably, I had to request the immediate cancellation of my order, disappointed by the lack of transparency and accountability in the process. Moving forward, I hope for enhanced communication and efficiency to truly deliver on customer expectations. F
Filippo Barbagallo
Ho acquistato 15 GG fa’ un paio di…
I have been a loyal customer of contescarpemoda.it for several years now, and I must say that my recent experience left me speechless. Around 15 days ago, I ordered a pair of Neri Giardini ankle boots and eagerly awaited their arrival. When the package finally arrived, the excitement quickly turned into disappointment as I opened the box. The boots, which were supposed to be pristine, were dirty and scratched, as if they had been mishandled and neglected. It was as if they had been thrown in the box without any care or respect for the product. As someone who takes great pride in my footwear, this was truly disheartening, especially since it was intended to be a gift. The unboxing experience was nothing short of horrendous, and it pains me to say that I will not be purchasing from contescarpemoda.it again. In this day and age, there are plenty of reputable companies that understand the value of ensuring a perfect delivery, and unfortunately, this was not what I received. Needless to say, I am deeply disappointed and will be taking my business elsewhere. I hope that this feedback serves as a wake-up call for contescarpemoda.it to reevaluate their handling and shipping processes for the sake of their loyal customers.
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Introduction
Contescarpemoda.it is an online fashion retailer based in Italy that offers a wide range of trendy footwear for both men and women. With a focus on delivering quality products at affordable prices, Contescarpemoda.it has gained a reputation for providing fashionable and comfortable shoes to its customers. In this editorial review, we will explore various aspects of the website, including user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros
- Wide selection of trendy footwear for men and women
- Affordable prices and frequent promotions and discounts
- Easy-to-navigate website with user-friendly features
- Flexible and hassle-free returns and exchanges policy
- Excellent customer service and responsive support team
- High-quality products that provide both style and comfort
- Secure payment options for a seamless checkout process
- Positive reputation and favorable customer reviews
- Active involvement in the fashion community and social responsibility initiatives
- Fast and reliable shipping with reasonable costs
Cons
- Limited availability of certain styles and sizes
- International shipping may incur additional fees
- No loyalty program for frequent customers