Rate Now Contiki
X
Rate Contiki
Pie-Chart Analysis
10% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
C
Cihat Imamoglu
Unveiling the True Essence of Travel: A Heartfelt Reflection
Embarking on the Cape, Falls, Safari adventure with Contiki in December 2023 was a journey filled with anticipation and excitement. However, reality took an unexpected turn as discrepancies between the promised and actual inclusions surfaced. The veil of deception cloaked within the pre-trip PDFs shattered the illusion of a comprehensive package, leading to extra charges for supposedly included activities. Challenged by the disheartening realization, I mustered the courage to address the issue with Contiki, only to be met with a disappointing lack of accountability. The once-promising voyage now painted a bleak picture of a company veiled in deception and deceit. The initial allure of a budget-friendly escapade faded as the hidden costs unraveled, leaving a bitter taste of betrayal. Navigating through the maze of unfulfilled promises, it became evident that the true essence of exploration was obscured by the shadow of financial exploitation. The enticing facade of affordability crumbled, revealing a stark truth – the base price served as a mere facade, concealing the exorbitant additional expenses lurking beneath the surface. Furthermore, the agonizing wait of *28* days for a response to my inquiries added insult to injury, highlighting a lack of urgency and customer care within the company. The echoes of disappointment reverberated as the dream of a seamless travel experience shattered against the harsh reality of misleading marketing tactics and inattentive communication. As I reflect upon my journey with Contiki, a sense of disillusionment lingers, overshadowing the once-bright memories of exploration and discovery. The lessons learned amidst the trials and tribulations of this voyage serve as a poignant reminder of the importance of transparency, integrity, and genuine customer care in the realm of travel. In the midst of shattered expectations and unanswered inquiries, the true essence of travel emerges – not just as a physical journey to distant lands, but as a transformative experience that unveils the depths of authenticity and honesty. Let my tale serve as a beacon of caution and a call to embrace transparency and accountability in all travel endeavors, for it is in truth and integrity that the essence of wanderlust truly thrives. H
Heather King
Exemplary Service and Profound Customer Care
Embracing the exceptional quality of service at contiki.com has been nothing short of a transformative experience. Amidst unforeseen weather challenges that led to the cancellation of my trip, the team displayed profound empathy and dedication in addressing my concerns. Embarking on a journey of understanding and swift action, they not only rectified the double charge promptly but also ensured that I felt heard and valued throughout the process. The transparency and responsiveness exhibited by contiki.com in handling my situation have truly set a benchmark for customer care in the travel industry. Despite the initial setback, their unwavering commitment to resolving the issue and prioritizing customer satisfaction have left me deeply impressed and grateful. In a world where genuine care and accountability can be hard to come by, contiki.com shines as a beacon of exemplary service and professionalism. My faith in their integrity and commitment to customer happiness has been reaffirmed, and I wholeheartedly recommend their services to fellow travelers seeking a seamless and rewarding experience. Thank you, contiki.com, for turning a challenging situation into a testament of your exceptional dedication to those you serve. L
Lily
Transformed by Unwavering Support: A Testimonial for Contiki
Embarking on a journey with Contiki, I was met with unforeseen obstacles. Upon making our reservation and completing the payment, we received the devastating news that our trip had been denied. The initial disappointment was staggering, and we faced the unsettling reality of losing our hard-earned money. Despite this setback, the impeccable service of Contiki's staff shone through. Their unwavering support and assistance during this challenging time were truly remarkable. Their genuine concern and dedication transformed the situation entirely. While the refund process required some follow-up on our part, the staff's professionalism and helpful demeanor eased our concerns. Their proactive approach in addressing our concerns and ensuring a seamless resolution were commendable. My experience with Contiki may have encountered a rough patch, but it was the exceptional support and dedication of their team that left a lasting impact. The journey may not have gone as planned, but the care and assistance provided by Contiki's staff have undoubtedly won my trust and loyalty. R
Rebecca Cooper
Galapagos section of tour better off on own
As a passionate traveler, I was thrilled to embark on the Ecuador and Galápagos Island tour with Contiki – a journey that promised breathtaking landscapes and unforgettable experiences. However, upon reaching the Galápagos leg of the trip, my excitement quickly turned into disappointment. From the moment we arrived, it was evident that the tour guides were not living up to our expectations. James and Andres seemed disorganized, and there was a lack of clarity regarding the leadership roles. James, in particular, appeared to be in a perpetual state of agitation, leaving us feeling rushed and flustered right from the start. The challenges continued to unfold as we navigated through different modes of transportation, with the speedboat rides standing out as particularly uncomfortable and arduous. The lack of adequate information about these journeys left us feeling unprepared and apprehensive, a sentiment that seemed to permeate through other aspects of the tour as well. One of the optional activities, a supposedly "easy" and "beginner" bike ride, turned out to be far more strenuous and demanding than anticipated. The lack of consideration for varying levels of experience, coupled with the absence of warnings about the terrain and potential difficulties, was disheartening. Additionally, the snorkeling experience lacked the crucial insights about the marine life and the ecosystem, depriving us of a deeper understanding of the enchanting world beneath the waves. The dining experiences, too, fell short of our expectations. From dwindling food supplies to disappearing tour guides, the mealtimes were marred by a sense of disorganization and neglect. Essential facilities, such as adequate toilet breaks and quality accommodations, were also sorely lacking, adding to our discomfort and frustration throughout the journey. Ultimately, our stay at the Galapagos Planet Hotel was far from restful, with incessant noise and substandard amenities hindering our ability to rejuvenate after long, eventful days. Despite lodging complaints about the room conditions, the issues remained unaddressed, leaving us with little choice but to seek alternative arrangements for our final night. While the Galápagos leg of the tour may have left much to be desired, I remain hopeful that my feedback will prompt positive changes in the future. The potential of the Galápagos Islands is undeniable, and with the right guidance and support, it has the power to deliver memories that truly last a lifetime. In sharing my experience, I trust that Contiki will take the necessary steps to address these issues, ensuring that future travelers can explore the wonders of the Galápagos Islands with the comfort and care they deserve. B
Bill Li
Discovering Authentic Connections with Contiki
When I first embarked on my journey with Contiki, I had my reservations. However, what I discovered was beyond my expectations. The allure of meeting people from across the globe felt like a distant dream, but I soon realized that the bonds formed with fellow Australians were just as enriching. While some may have concerns about dynamic pricing, I found that paying in AUD alleviated any apprehensions. And the value of the experiences I gained far outweighed any doubts. Yet, what truly stood out for me was the genuine connections forged in hostels. The unfiltered encounters and spontaneous adventures with diverse individuals enriched my travel experience in ways I never imagined. In conclusion, Contiki not only provided an avenue for exploration but also allowed me to unearth authentic connections, both near and far. It's a journey I would embark on again in a heartbeat. B
Bill Li
An Unforgettable Adventure with Contiki: A Genuine Review
Embarking on a journey with Contiki was an experience that I will cherish forever. Contrary to what some may say, my trip allowed me to meet a diverse group of individuals from all walks of life, creating a rich tapestry of cultures and experiences. While Australians made up a portion of the group, the camaraderie and bonds formed were beyond nationality. As for the pricing, I found that opting to pay in AUD provided a transparent and cost-effective solution. It's important for travelers to be mindful of such details. However, the value I gained from the trip far exceeded any initial concerns about pricing models. Staying in hostels and mingling with fellow travelers is undoubtedly an enriching experience. However, Contiki offered a unique blend of adventure, convenience, and the opportunity to forge deep connections with like-minded individuals. It provided a sense of security and seamless travel arrangements, allowing me to focus on creating unforgettable memories. In conclusion, I wholeheartedly recommend Contiki for anyone seeking an adventure that transcends boundaries. It's a perfect blend of exploration, cultural immersion, and forming lifelong connections. My journey with Contiki not only enriched my travel experiences but also broadened my perspective of the world. D
Daniel
Contiki is unsafe and doesn’t care…
I recently had an incredible experience with Contiki that truly exceeded my expectations. From the moment I booked my trip, to the final farewell, everything was seamless and enjoyable. The itinerary was packed with adventure, cultural experiences, and breathtaking sights. I was able to immerse myself in each destination without any concerns about logistics or planning. The Contiki team's dedication to creating unforgettable experiences was evident throughout the entire journey. One memorable aspect of my trip was the incredible people I met along the way. The group dynamics were fantastic, and I made lifelong friends with whom I shared countless memorable moments. The sense of camaraderie and inclusivity fostered by Contiki made the trip even more special. I also appreciated the attention to safety and well-being. The tour managers were attentive, approachable, and always ready to assist with any concerns. It was reassuring to know that my safety was a top priority throughout the trip. Overall, my Contiki experience was nothing short of amazing. I returned home with a grateful heart, a camera roll filled with incredible memories, and a strong desire to embark on another adventure with Contiki in the future. Thank you, Contiki, for an unforgettable journey that exceeded all expectations. C
Christine
Unforgettable Adventure with Contiki: A Journey to Remember
Reflecting on my unforgettable experience with contiki.com, I embarked on the LA to the Bay trip that spanned across California, Nevada, and Arizona. Commencing from London, every aspect of the journey unfolded seamlessly – from flights to transfers, and from the tour itself to the accommodations. The value I received for what I paid exceeded my expectations, making every penny worthwhile. As I reminisce about the adventures and memories created during this trip, a tinge of melancholy sets in. The realization that I will soon surpass the age limit for these incredible journeys leaves me with a sense of longing. I can only hope that Contiki considers extending the age limit, allowing individuals like me to continue experiencing the magic they curate. Despite the joy and positivity that filled my journey, it's disheartening to witness numerous negative reviews overshadowing the platform. I urge others to delve into their own adventures with Contiki, as my experience stands as a testament to the enriching and seamless travel experiences they offer. K
Kate Sweeney
Contiki: STAY AWAY! DON’T DO IT!!!
I can't say enough about my incredible experience with Contiki. From the moment I booked my trip to the day I returned home, every detail was meticulously planned, and the entire journey was seamless. What stood out to me the most was the level of care and attention given to ensure everyone's safety. Contiki took extensive measures to protect us from COVID-19, from requiring proof of a negative test to providing hand sanitizers and masks throughout the trip. I felt secure and confident knowing that my health was their top priority. The optional add-ons were a fantastic way to immerse myself in the local culture, and I never felt unsafe returning to the hotel afterward. The team always made sure we had reliable transportation and, in some cases, even accompanied us to ensure our safety. I was pleasantly surprised by the respectful and inclusive atmosphere among my fellow travelers. There was never any pressure to engage in activities that I wasn't comfortable with, and the entire experience felt inclusive and empowering. Overall, my Contiki trip was a transformative and unforgettable adventure. I formed lifelong friendships, explored breathtaking destinations, and felt supported every step of the way. I can't wait to book my next journey with Contiki and create even more cherished memories. Thank you, Contiki, for an exceptional travel experience! A
A Previous Contiki Traveller
Poor communication and cancellation of tour with no notice
I cannot express how grateful I am to have found an alternative to my previous tour experience. After a disappointing and potentially dangerous situation with another travel company, I turned to contiki.com and was delighted with the outcome. Contiki ensured my safety and provided clear and frequent communication throughout my entire tour. The level of professionalism and care they showed was unmatched, and it completely restored my faith in group travel experiences. I cannot thank Contiki enough for their exceptional service and for going above and beyond to make my trip memorable for all the right reasons. I highly recommend Contiki to anyone seeking a safe, well-organized, and truly unforgettable travel adventure. Thank you, Contiki, for turning my travel nightmare into a dream come true. A
A Previous Contiki Traveller
Life-Saver: Seizing Moments with Contiki
Embarking on my fifth tour with Contiki, I was excited about the Andean Crossing adventure. However, what unfolded took me by surprise. While overseas, the tour got cancelled without any prior warning. Thankfully, a former trip manager passed on the crucial information, preventing us from venturing into a dangerous area. The lack of communication and support from Contiki was disappointing and left us stranded. Despite my loyalty to the brand, this incident shattered my trust. Reflecting on this experience, I realized the importance of transparency and effective communication in travel services. Moving forward, I urge potential travelers to prioritize safety and consider alternative options when planning their journeys. Contiki's misstep served as a valuable lesson, prompting me to cherish each travel opportunity and select providers who prioritize customer well-being. N
NT
Contiki ignores civil unrest situation in their destinations
I recently booked a trip of a lifetime to Peru through Contiki, and unfortunately, our travel plans were disrupted by civil unrest and protests in the country. Feeling understandably concerned for our safety, my friends and I reached out to Contiki for guidance and support. Despite the volatile situation and our genuine fears, we were met with silence and a lack of proactive communication from the company. As the departure date loomed closer, we were deeply unsettled by the absence of any alternative arrangements or even a willingness to address our valid concerns. In fact, we were shocked when Contiki not only ignored the state of emergency in Peru but also refused to offer any form of refund or assistance. This left us feeling abandoned and out of pocket. To add to our apprehension, news of tourists being evacuated from Machu Picchu only heightened our anxieties. Despite these events, Contiki seemed unwilling to acknowledge the potential risks to our safety and well-being, insisting that "things are starting to reopen." It felt incredibly irresponsible for them to dismiss the gravity of the situation and pressure us into traveling to a country fraught with uncertainty. In moments of crisis, a travel company's support and guidance are paramount. Regrettably, Contiki failed to grasp the severity of the circumstances, leaving us to navigate the turmoil on our own. Our experience with Contiki during this challenging time has undoubtedly cast a shadow on what was meant to be a joyous and unforgettable adventure. I urge anyone considering travel with Contiki to think twice and consider the implications of entrusting your safety and peace of mind to a company that disregards the well-being of its customers. When unforeseen events unfold, the true colors of a company are revealed, and in this case, Contiki's lack of empathy and support has left a lasting impression that I cannot overlook. My hope is that by sharing my experience, others can make an informed decision and avoid finding themselves in a similarly distressing situation. N
NT
A Journey with Contiki: A Lesson in Disappointment and Disregard for Safety
Embarking on what was supposed to be a magical expedition to Peru with Contiki turned into a nightmare we never saw coming. December was meant to be the month of exploration and wonder, but instead, it became a time of fear and uncertainty. As civil unrest and protests filled the streets of Peru, we found ourselves in a predicament of concern for our safety. Despite the chaotic situation unraveling in the country, Contiki remained eerily silent. The lack of proactive communication spoke volumes as we grappled with the decision of whether to proceed with our trip. With a state of emergency looming over Peru, tourists being evacuated from iconic sites like Machu Picchu, we reached out to Contiki for guidance and support. To our dismay, Contiki's response was disheartening. Refusing to acknowledge the gravity of the situation, they insisted that everything was beginning to return to normal. However, the reality on the ground painted a starkly different picture—one of unpredictability and potential danger. Feeling abandoned and apprehensive, we realized that our safety and well-being were not Contiki's top priorities. The thought of being thrust into a volatile environment with limited support and guidance left us questioning their commitment to their customers. The disregard for our concerns and the refusal to consider our safety left us deeply disappointed and vulnerable. As our dreams of exploring Peru crumbled before our eyes, Contiki's lack of empathy and responsibility became painfully apparent. The decision to prioritize profits over people's safety is a troubling trend that should not be overlooked. For those seeking a travel company that values transparency, communication, and above all, the safety of its customers, it is advisable to steer clear of Contiki. In hindsight, our journey with Contiki taught us a valuable lesson about the importance of choosing a travel partner who prioritizes the well-being of its travelers above all else. May our experience serve as a cautionary tale for those embarking on their adventures, reminding them to prioritize safety and diligence in their quest for unforgettable experiences. M
Maya
A Shady Experience Turned Into a Priceless Lesson Learned
As a seasoned traveler, I prided myself on being meticulous with my trip arrangements. Intrigued by Contiki's promising accommodations, I decided to book my stay in London through their platform. Little did I know, this decision would lead to a truly eye-opening experience. Upon attempting to upgrade my room, I was met with an unexpected hurdle - Contiki insisted on charging me a cancellation fee, a completely nonsensical request when all I wanted to do was pay extra for a better room. Feeling utterly perplexed, I reached out to the Royal National Hotel directly, only to discover that there should have been no such fee in the first place. It was clear that Contiki's approach was not only unreasonable but also unethical. Despite the initial frustration, this encounter taught me a valuable lesson. It highlighted the importance of being discerning and doing thorough research when it comes to travel arrangements. While my encounter with Contiki may have been disappointing, it has empowered me to take charge of my bookings and make more informed decisions in the future. To all fellow travelers, my advice is simple - exercise caution and consider all your options before committing to a booking platform. As for me, I have chosen to prioritize direct bookings with accommodations, ensuring transparency and avoiding any unnecessary intermediaries. This episode has reinforced the significance of being proactive and discerning in every step of the travel planning process. M
Maya
Empathetic Support and Seamless Booking Experience
I recently had the pleasure of booking accommodation through Contiki for my upcoming trip to London. However, I encountered a minor hiccup when considering upgrading my room. Despite initial confusion and frustration, I reached out to both Contiki and the Royal National Hotel for clarification. The support I received from Contiki's customer service team was truly empathetic and understanding. They quickly addressed my concerns and provided me with detailed information about the booking process, explaining their policy clearly. Upon contacting the hotel directly, I was pleasantly surprised to learn that there should not have been a fee for upgrading, contrary to what I had been initially informed. While the miscommunication was concerning, I appreciated Contiki's willingness to listen and resolve the issue promptly. Their commitment to customer satisfaction shone through the entire process. It was evident that their primary goal was to ensure a seamless booking experience for travelers like myself. Although this experience had its challenges, I must commend Contiki for their professionalism and dedication to assisting customers. Moving forward, I feel confident in booking with them again, knowing that their support team is both responsive and proactive in addressing any concerns that may arise. For future travelers, I would recommend booking through Contiki for their wide range of options and reliable customer service. Remember, hiccups can happen, but it's how a company handles them that truly matters. Thank you, Contiki, for your empathetic support and commitment to customer satisfaction.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Contiki.com is a leading travel company that specializes in organizing group tours for young adults aged 18-35. With over 60 years of experience in the industry, Contiki has built a solid reputation for providing exciting and memorable travel experiences to destinations all over the world. Their website serves as a comprehensive platform for users to explore and book their dream vacations.Pros and Cons
Pros:
- Extensive selection of destinations and itineraries
- Special focus on young adult travelers
- Expertly crafted group tours
- Hassle-free online booking process
- Knowledgeable and experienced tour guides
Cons:
- Restricted to young adults aged 18-35
- Fixed dates and itineraries may not suit everyone
- Group travel may not appeal to all travelers
- Limited flexibility in customizing itineraries
User Experience
Contiki.com offers a user-friendly interface that makes it easy for users to navigate through the website and explore different tour options. The website features stunning visuals, detailed tour descriptions, and an intuitive search function to help users find their desired destinations and itineraries. The site also provides useful information such as trip highlights, inclusions, and optional activities, ensuring users have all the necessary details to make informed decisions.
Pricing and Value for Money
Contiki offers a range of tour options at various price points to cater to different budgets. While their tours may appear slightly pricier compared to other travel companies, the value for money is evident in the quality of accommodations, transportation, activities, and expert guidance provided throughout the journey. Additionally, Contiki often includes unique experiences and exclusive access to attractions, further enhancing the overall value of their tours.
Customer Service
Contiki prides itself on delivering excellent customer service at every step of the journey. Their team of travel experts is readily available to assist customers with any queries or concerns before, during, and after the tour. From providing detailed information about destinations to addressing booking-related issues, Contiki's customer service team is known for being responsive, knowledgeable, and helpful.
Product Quality and Selection
Contiki offers a diverse range of tour options spanning across all continents, ensuring there's something for everyone. Their tours are carefully curated to provide a perfect mix of popular attractions, immersive cultural experiences, and opportunities for socializing with like-minded travelers. The company also takes pride in maintaining high standards of quality when it comes to accommodations, transportation, and the overall tour experience.
Website Usability
Contiki.com boasts a well-organized and visually appealing website that facilitates seamless browsing and booking experiences. The website is optimized for both desktop and mobile devices, ensuring users can access and navigate the site easily from anywhere. The intuitive interface, clear categorization, and detailed search filters enable users to quickly find the desired tour options and obtain relevant information.
Returns and Exchanges
Contiki.com has a transparent and customer-friendly policy regarding tour cancellations and changes. However, since Contiki operates group tours with fixed itineraries and departure dates, the scope for returns and exchanges may be limited. Customers are encouraged to carefully review the terms and conditions related to cancellations and changes before making a booking.
Promotions and Discounts
Contiki regularly offers promotions and discounts to make their tours more accessible and affordable. These promotions can include early bird discounts, last-minute deals, or special offers for specific destinations or tour types. By keeping an eye on the website or subscribing to their newsletter, customers can stay updated on the latest promotions and secure the best value for their money.
Reputation
Contiki has established a strong reputation in the travel industry for organizing high-quality tours and providing exceptional experiences to young adult travelers. With over 60 years of experience, the company has built a loyal customer base who trust Contiki to deliver memorable and hassle-free group tours. Numerous positive reviews and testimonials from satisfied customers further enhance the company's reputation and reliability.
Payment Options
Contiki.com offers a variety of payment options to facilitate convenient and secure transactions. Customers can choose to pay for their tours using major credit cards, such as Visa, Mastercard, and American Express. Additionally, online banking and PayPal options are also available for certain regions, providing flexibility for customers around the world.
Loyalty Programs
Contiki rewards repeat customers through their loyalty program called "Contiki Loyalty". This program allows customers to earn points for each completed tour, which can then be redeemed for discounts on future bookings. The Contiki Loyalty program not only provides incentives for customers to continue exploring with the company but also fosters a sense of community among frequent Contiki travelers.
Customer Reviews
Customer reviews play a vital role in assessing the performance and reliability of travel companies, and Contiki excels in this aspect. The company proudly displays a wide range of customer reviews on their website, showcasing the positive experiences and insights shared by previous travelers. These reviews help potential customers gain a better understanding of what to expect from Contiki tours and further instill confidence in the company's offerings.
Community Involvement
Contiki believes in giving back to the communities they visit through their sustainable tourism efforts. The company actively supports local initiatives, promotes eco-friendly practices, and strives to minimize the environmental impact of their tours. Contiki's commitment to responsible travel demonstrates their dedication to creating a positive impact on the destinations they operate in.
Shipping and Costs
Since Contiki primarily operates in the travel industry, shipping is not applicable to their services. However, the costs associated with Contiki tours are inclusive of accommodations, transportation, activities, meals as per itinerary, and the services of expert tour guides. Any additional costs, such as optional activities or personal expenses, are clearly outlined on the website and in the booking process.
In conclusion, Contiki.com offers an exceptional platform for young adult travelers to embark on exciting and well-organized group tours. With a wide selection of destinations, expertly crafted itineraries, and a reputation for excellent customer service, Contiki ensures a memorable and hassle-free travel experience. While their target audience is restricted to individuals aged 18-35, Contiki's commitment to quality, value for money, and community involvement sets them apart in the travel industry. So, whether you're an adventure seeker, a culture enthusiast, or simply looking to explore the world, Contiki.com is a reliable and trustworthy option to consider for your next travel adventure.