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10% users rated Very Good
50% users rated Excellent
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Review article published on: 23 Nov 2019

Last updated by on 07 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 1.8 5 5 5
Jan 2023 5 3.7 5 1 3.4 1.7
Feb 2023 5 5 3.4 5 5 5
Mar 2023 5 5 3.1 5 5 5
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Detailed Cookiesbydesign Review by


Cookies by Design is a leading website for custom cookies and gifts that has been in business for over 30 years. The company started in 1983 with a single storefront, and today it has over 150 locations across the United States. Cookies by Design is known for creating hand-decorated cookie gifts for every occasion, including birthdays, holidays, anniversaries, and corporate events.

Pros and Cons

  • Wide selection of hand-decorated cookie gifts for every occasion
  • Customization options available, including personalized messages and photos
  • High-quality ingredients used in every cookie
  • Customer service team available to help with orders and questions
  • Multiple payment options available
  • Some customers have reported issues with delivery times and damaged products upon arrival
  • Prices may be higher than other cookie gift websites
  • Limited selection for dietary and allergy restrictions

User Experience

The website is user-friendly and easy to navigate. The categories are organized by occasion, making it simple for customers to find what they are looking for. The cookie designs are visually appealing, and the customization options are easy to use. The website also provides helpful information on delivery options and frequently asked questions.

Pricing and Value for Money

Cookies by Design's prices are higher than other cookie gift websites, but the quality of the hand-decorated cookies justifies the cost. The cookies are made with high-quality ingredients and are hand-decorated, making them a unique gift option. The customization options also add value for the price.


Cookies by Design's main competitors include Cheryl's Cookies, Mrs. Fields, and Edible Arrangements. Cheryl's Cookies and Mrs. Fields offer similar hand-decorated cookie gifts, while Edible Arrangements focuses on fruit arrangements.

Customer Service

Cookies by Design has a customer service team available to assist with orders and questions. The team is knowledgeable and helpful, providing personalized assistance to each customer. The website also has a comprehensive FAQ section that addresses common customer inquiries.

Product Quality and Selection

Cookies by Design's cookies are made with high-quality ingredients and are hand-decorated to create unique designs. The selection is extensive, with categories for every occasion, including birthdays, holidays, and corporate events. The website also offers customization options, such as personalized messages and photos.

Website Usability

The website is well-designed and user-friendly. The homepage provides an overview of the product offerings and links to various categories. The product pages provide detailed information on each cookie, including ingredients, customization options, and delivery information. The checkout process is simple and straightforward.

Returns and Exchanges

Cookies by Design has a return policy that allows for returns or exchanges within 14 days of delivery. The cookies must be in the original packaging and unused. Customers must contact customer service to initiate a return or exchange.

Promotions and Discounts

Cookies by Design offers various promotions and discounts throughout the year. The website has a dedicated promotions section that lists current deals and offers. Customers can also sign up for the email newsletter to receive exclusive discounts and offers.


Cookies by Design has a good reputation in the cookie gift industry. The company has been in business for over 30 years and has a loyal customer base. The website has positive reviews on various platforms, including Trustpilot and Yelp.

Payment Options

Cookies by Design accepts multiple payment options, including credit cards, PayPal, and gift cards. The website also offers financing options through Affirm.

Loyalty Programs

Cookies by Design does not have a dedicated loyalty program, but customers can sign up for the email newsletter to receive exclusive discounts and offers.

Customer Reviews

Customer reviews of Cookies by Design are generally positive, with customers praising the quality of the cookies and the customization options. Some negative reviews mention issues with delivery times and damaged products upon arrival.

Community Involvement

Cookies by Design is involved in the community and participates in various local events and charities. The website also offers a fundraising program for organizations to sell cookies and receive a portion of the proceeds.

Shipping and Costs

Cookies by Design offers multiple shipping options, including standard, expedited, and Saturday delivery. Shipping costs vary depending on the delivery location and time frame. Customers can input their zip code at checkout to calculate shipping costs.