Coolblue Reviews

Voted Good (5/5)

71010 Votes

39 Reviews

Vote Now

In the Cell Phone Store category

Pie-Chart Analysis

5% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
90% users rated Excellent
Write a review
T THEERY
68 days ago

Exemplary Service and Lightning-Fast Delivery: A Customer’s Delight

Sharing my experience with coolblue.be has been nothing short of exceptional. The delivery was not just perfect but lightning-fast, leaving me in awe of their efficiency. Every aspect of their service exuded professionalism and attention to detail. What truly impressed me was the clear and comprehensive information provided on their website regarding the product specifications. It made my decision-making process a breeze, and I felt confident in my purchase. Kudos to the team for setting such high standards in customer service!
C Cynthia Rafalowicz
79 days ago

Unwavering Disappointment Turned Into Frustration: A Deep Dive Into Coolblue.be’s 2 Year Warranty

Embarking on a journey of hope and assurance, I opted for the 2-year warranty plan for my beloved Epson printer through coolblue.be. Little did I know that what seemed like a safety net would gradually unfold into a labyrinth of disappointment and frustration. Upon encountering issues with my printer, I diligently followed the necessary steps to seek repairs within the warranty period. Unfortunately, the first attempt at fixing the printer fell short, as it returned unchanged - plagued by the same recurring problems. The ink constantly required replacement, the maintenance box lingered as a persistent headache, and telltale lines marred my printouts, refusing to fade into oblivion. With a heavy heart and a glimmer of hope, I entrusted my printer for a second round of repairs, yearning for a resolution to these relentless issues. However, my optimism was swiftly met by the harsh reality of a recurrence of the same troubles – a cycle of disappointment that seemed unbreakable. The daily struggles of maintaining the printer took a toll, especially considering its essential role in bringing joy to my Down Syndrome child through printed drawings. The financial burden of frequently changing cartridges, coupled with error messages stemming from the maintenance box and persistent print imperfections, cast a shadow of frustration over an already trying situation. The communication received in response to my concerns only deepened the despair, as dismissive responses and a lack of tangible solutions laid bare the stark truth - the 2-year warranty, intended to provide peace of mind, had devolved into a mirage, an illusion of reliability. As the stripes persisted and the challenges mounted, the veil of trust in the warranty shattered, leaving behind a raw and palpable sense of betrayal. coolblue.be's negligence and failure to address the core issues at hand not only highlighted a lack of accountability but also underscored the painful truth - the promise of a warranty had transmuted into a harrowing ordeal, far removed from its initial intent. In conclusion, the journey from hopeful assurance to unwavering disappointment stands as a testament to the weight of unmet expectations and the repercussions of a veiled warranty. My experience serves as a cautionary tale, underscoring the importance of transparency, accountability, and genuine resolution in the realm of customer service.
C Cydnee Gillett
99 days ago

Found an Oasis of Savings in Second-Hand Delights

My experience with coolblue.be has been nothing short of delightful. The website's user-friendly interface makes navigating through products a breeze. What truly sets them apart is their tweedekans section, where I found a treasure trove of discounted items that might have minor imperfections like scratches or opened boxes but offer significant savings. It's like stumbling upon an oasis of savings in every visit. Thank you, Coolblue, for making my shopping experience not only convenient but also budget-friendly!
C Ceulemans Inna
99 days ago

From Dusk Till Dawn: My Seamless Coolblue.be Experience!

As twilight settled, and my craving for the latest gaming sensation grew, I took a leap of faith and ordered the elusive PlayStation 5 from Coolblue.be. Little did I know that this decision would redefine my online shopping expectations! The sun rose to reveal a pleasant surprise – my coveted console had already found its way to my doorstep! The speed at which Coolblue.be operated was nothing short of remarkable. Their efficiency left me in awe, turning a mere transaction into an unforgettable experience. What truly sets Coolblue.be apart is not just their prompt delivery, but also their competitive prices. In a sea of internet retailers, Coolblue.be emerges as a beacon of affordability without compromising on quality or service. This realization has firmly cemented Coolblue.be as my go-to destination for all future purchases. To anyone seeking a seamless online shopping experience, I wholeheartedly recommend Coolblue.be. Embrace the convenience, revel in the efficiency, and witness your expectations soar to new heights. Coolblue.be has not just gained a customer in me; they have won over a loyal fan.
I Iryna Sakhanda
105 days ago

From Dusk till Dawn: A Seamless Shopping Experience!

Picture this: the sun setting as I clicked 'order' on coolblue.be, not knowing what to expect. The next morning, with the sunlight streaming through my window, there it was – my LG monitor, waiting for me. The speed and efficiency of the delivery left me in awe. This wasn't just a "nice experience"; it was a seamless journey from dusk till dawn. Thank you, Coolblue, for making each moment count!
E Elke
112 days ago

Exceptional Service and Lightning-Fast Delivery: A True Testimonial

As a frequent online shopper, I can confidently say that Coolblue.be never fails to exceed my expectations. Every time I place an order, their delivery is not just prompt but truly perfect. The attention to detail and the speed at which they operate is simply unmatched. From the moment I hit the "Buy" button to the swift arrival of my package at my doorstep, Coolblue.be's service shines brightly. Moreover, their website's clear and comprehensive product descriptions make it a breeze to navigate through and select the perfect item for my needs. This level of transparency and attention to detail instills a sense of trust that is hard to come by in the vast ocean of online shopping. In conclusion, Coolblue.be's exceptional service, lightning-fast delivery, and user-friendly website have made me a loyal customer. If you're looking for a seamless online shopping experience with a touch of excellence, look no further than Coolblue.be – they truly deliver on their promise of perfection.
N Nikos Drs
131 days ago

Unparalleled Service and Refreshing Hospitality at coolblue.be

I recently had the pleasure of visiting coolblue.be, and I must say, the service inside the store was nothing short of exceptional. The staff were not only attentive to my queries but also provided valuable assistance, making my shopping experience a breeze. What pleasantly surprised me was the refreshing hospitality – offering complimentary drinks during the waiting time. This thoughtful gesture truly elevated the overall shopping experience. I highly recommend coolblue.be for their unparalleled service and customer care.
N Nikos Drs
131 days ago

Above and Beyond: The Exceptional Service at Coolblue.be

I can't help but sing the praises of Coolblue.be for their exceptional in-store service. From the moment I walked in, I was greeted with a warm smile and genuine willingness to assist. The staff went above and beyond to answer all my questions, demonstrating an impressive depth of knowledge about their products. But what truly set this experience apart was the unexpected little touch of hospitality - complimentary drinks during the brief waiting period. It may seem like a small detail, but it made a world of difference, turning a mundane wait into a pleasant and comfortable break. The attention to customer satisfaction displayed by the staff at Coolblue.be has left a lasting impression on me. It's clear that they prioritize creating a positive and enjoyable shopping experience for their customers. I'll be returning to Coolblue.be without hesitation, knowing that I can expect not only great products but also top-notch service. Thank you for going above and beyond!
D Didier Danloy
131 days ago

Excellent at all levels

I can't say enough good things about my experience with Coolblue.be. From start to finish, everything was top-notch. I was pleasantly surprised by the excellent prices, which first caught my eye. Navigating the website was a breeze, and I found exactly what I needed without any hassle. When I visited the physical store, the service was even better. The staff was incredibly helpful and knowledgeable, which made the whole process smooth and enjoyable. What's more, the tips and advice I received via email after my purchase were a game-changer. It's clear that Coolblue.be goes above and beyond to ensure their customers are well taken care of even after the sale is complete. I highly recommend Coolblue.be to anyone looking for a seamless shopping experience, great prices, and exceptional customer service. I'll definitely be returning for all my future purchases. Thank you, Coolblue.be, for exceeding my expectations at every turn.
H Hannes Venneman
132 days ago

Perfecte service

Exceptional Service and Seamless Experience I can't help but share my incredible experience with Coolblue.be. From the moment I placed my order, I was impressed with their impeccable service. The delivery was prompt, and the communication throughout the process was clear and reassuring. What really stood out the most was the incredible deal I got. The price and the quality of the product truly exceeded my expectations. It's rare to find such a perfect combination of affordability and excellence. I wholeheartedly recommend Coolblue.be to anyone seeking a smooth and satisfying shopping experience. Thank you for making my purchase an absolute delight.
I Igor Orestov
133 days ago

Exceptional Service and Speedy Delivery from Coolblue.be!

I cannot recommend Coolblue.be enough! Their service is exceptional, and the speed of delivery is unmatched. Every interaction I've had with them has been quick and correct, making shopping with them a hassle-free and enjoyable experience. If you're looking for a reliable company that delivers on time and provides top-notch service, Coolblue.be is the way to go. 100% recommended!
A Antons
136 days ago

Exceeding Expectations: A Comprehensive Review of Coolblue.be

When I first stumbled upon Coolblue.be, I was skeptical about whether they could deliver on their promises. However, I was pleasantly surprised to find that they not only fulfilled their commitments but went above and beyond in providing exceptional service. From the moment I placed my order, every step was smooth and transparent. The website interface was user-friendly, making it easy for me to find what I was looking for. The checkout process was seamless, and I received regular updates about the status of my delivery. What truly set Coolblue.be apart was their commitment to clear communication. I never had to second-guess the status of my order, as they kept me informed every step of the way. Their honesty and transparency instilled a sense of trust and reliability, which is rare to find in online shopping experiences. The final product I received was exactly as promised – top-quality and fully meeting my expectations. Coolblue.be not only provided fair and clear services but also exceeded my expectations. I can confidently say that they have won me over as a loyal customer. If you're looking for a hassle-free and dependable online shopping experience, I highly recommend giving Coolblue.be a try. They certainly won me over, and I'm sure they'll impress you too. Thank you, Coolblue.be, for proving that exceptional service is still very much alive.
K Kamil
136 days ago

Bought everything that I needed

I cannot express enough gratitude for the superb service I received from coolblue.be. I found everything I needed in just one place, and the staff went above and beyond to ensure I had a fantastic experience. Their kindness and patience made me feel truly valued as a customer. Thank you for your exceptional service; I will definitely be returning for all of my future needs!
D Diana
145 days ago

Nog nooit een slechte ervaring gehad…

Unrivaled Customer Satisfaction - My Lifelong Experience with Coolblue I've been a loyal customer of Coolblue for many years, and I can confidently say that I have never had a bad experience with them. From the very moment I made my first purchase, I was impressed by the quality of service and the genuine commitment to customer satisfaction. What initially caught my attention was their promise that the customer is always "king," and I can attest that they continue to uphold this principle. Coolblue has consistently delivered on their "what you see is what you get" philosophy. Every product I have ordered has exceeded my expectations, and there have been no unwelcome surprises upon delivery. As a customer, this level of transparency and reliability has truly set the bar high for me. Their commitment to providing top-notch service is unparalleled. Whether it's a simple inquiry or a complex issue, their customer support team has always been prompt, knowledgeable, and courteous. This, in turn, has ensured that every interaction with Coolblue has been not just satisfactory, but genuinely pleasant. As a result, I have never felt the need to explore other options because I have found everything I need at Coolblue. From the extensive product range to the seamless shopping experience, Coolblue has consistently gone above and beyond my expectations. In sum, Coolblue has not only earned my unwavering loyalty but has also set a standard for what customer satisfaction truly means. If you're looking for a company that values and prioritizes its customers, I wholeheartedly recommend Coolblue. Thank you, Coolblue, for many years of exceptional service and for making me feel like royalty every time I shop with you.
D Diana
145 days ago

Unprecedented Excellence: My Unwavering Support for Coolblue.be

As a devoted customer from the outset, I can confidently attest that I have never encountered a single negative experience with Coolblue. Their unwavering commitment to customer satisfaction truly sets them apart in the market – at Coolblue, the customer is undeniably the reigning monarch. The exceptional service they provide, coupled with their transparent approach of delivering exactly what is promised, reinforces my trust and loyalty to this outstanding brand. Coolblue does not just meet expectations; they exceed them with flying colors. My journey with Coolblue has been nothing short of remarkable, and I eagerly anticipate many more years of unparalleled service and quality products from this stellar company.

Introduction:

Coolblue.be is an online retailer that offers a wide range of consumer electronics, household appliances, and other products. With a focus on providing an exceptional customer experience, Coolblue has become a popular choice for shoppers in Belgium. In this editorial review, we will examine various aspects of Coolblue.be to provide you with a comprehensive and informative analysis of this online store.

Pros and Cons:

  • Pros:
    • Extensive product selection across various categories
    • Competitive pricing and frequent discounts
    • Fast and reliable shipping
    • Easy returns and exchanges
    • Excellent customer service
  • Cons:
    • Occasional stock shortages
    • Limited payment options

User Experience:

Coolblue.be boasts a user-friendly interface, making it effortless to navigate and find products. The website is well-organized, with clear categories and filters to help users refine their search. The product pages provide detailed descriptions, specifications, and customer reviews, enabling shoppers to make informed decisions. Overall, the user experience on Coolblue.be is smooth and enjoyable.

Pricing and Value for Money:

Coolblue.be offers competitive prices across its vast selection of products. Moreover, they frequently run promotions, discounts, and bundle deals that provide customers with excellent value for money. The pricing policy of Coolblue.be ensures that shoppers can find products at various price points to meet their budget and requirements.

Customer Service:

One of the standout features of Coolblue.be is its exceptional customer service. The company prides itself on going above and beyond to satisfy customers. Whether through their informative product descriptions, knowledgeable customer service representatives, or responsive support channels, Coolblue ensures that customers receive the assistance they need promptly and effectively.

Product Quality and Selection:

Coolblue.be offers a vast selection of high-quality products from reputable brands. From smartphones and laptops to kitchen appliances and home entertainment systems, customers can find a wide range of options to suit their needs. Coolblue sources products from trusted manufacturers, ensuring that customers receive reliable and top-notch products.

Website Usability:

The website's design and layout contribute to a seamless and intuitive browsing experience. The search function works efficiently, and filtering options help users narrow down their choices. The checkout process is straightforward, with secure payment options and clear instructions. Coolblue.be's website usability enhances the overall shopping experience.

Returns and Exchanges:

Coolblue.be offers hassle-free returns and exchanges for customers who are not satisfied with their purchases. Their user-friendly returns process, coupled with a generous return policy, provides peace of mind to shoppers. Whether customers prefer returning products via mail or at a physical store, Coolblue accommodates their preferences efficiently.

Promotions and Discounts:

Coolblue.be frequently runs promotions and discounts, making it an attractive destination for deal-hunters. Customers can benefit from seasonal sales, bundle offers, and exclusive discounts on popular products. The website prominently displays ongoing promotions, allowing users to take advantage of the best deals available.

Reputation:

Coolblue has built a solid reputation for its commitment to customer satisfaction. The company has received numerous positive reviews and ratings from satisfied customers, highlighting their excellent service, product quality, and reliable shipping. Coolblue's reputation as a trustworthy online retailer has made it a popular choice among Belgian consumers.

Payment Options:

While Coolblue.be offers some popular payment options such as credit cards, Bancontact, and PayPal, the available choices are somewhat limited compared to other online retailers. Expanding their payment options to include more alternatives would enhance convenience for customers.

Loyalty Programs:

Coolblue currently does not offer a dedicated loyalty program. However, they periodically introduce special promotions and discounts for their loyal customer base. While a formal loyalty program could further incentivize repeat purchases, Coolblue's existing customer-focused approach and generous deals still contribute to customer satisfaction.

Customer Reviews:

Coolblue.be prominently features customer reviews on its product pages. These reviews provide valuable insights from verified buyers, helping prospective shoppers make informed decisions. The inclusion of customer reviews demonstrates Coolblue's transparency and dedication to serving its customers.

Community Involvement:

Coolblue actively engages with its customers through various channels, including social media platforms and a community forum on its website. The forum allows users to interact, ask questions, and share experiences. Coolblue's community involvement enhances customer engagement and fosters a sense of belonging within its customer base.

Shipping and Costs:

Coolblue.be offers fast and reliable shipping to customers in Belgium. Orders are typically delivered within 1-2 business days, ensuring prompt delivery of products. Shipping costs may vary depending on the size, weight, and destination of the order. However, Coolblue frequently offers free shipping promotions, making it even more convenient for customers. In conclusion, Coolblue.be impresses with its extensive product selection, competitive pricing, exceptional customer service, and commitment to customer satisfaction. While having limited payment options, Coolblue compensates with its user-friendly website, hassle-free returns, and frequent promotions. With their solid reputation and dedication to providing an excellent shopping experience, Coolblue.be proves to be a reliable and trustworthy online retailer for Belgian consumers.