Coolenergyshop Reviews

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40 Reviews

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Exceptional Service Beyond Expectations at Cool Energy Shop

When I found myself in a pinch needing HP glycol transfer fluid urgently, I reached out to coolenergyshop.com. To my surprise and utmost gratitude, Josh went above and beyond during his holiday to open the warehouse for me, ensuring that I could pick up the essential fluid promptly. This level of dedication and exceptional customer service truly sets Cool Energy Shop apart from the rest. I am incredibly thankful for their unwavering commitment to their customers. - Spike Bagshaw

Exceptional Product, Disappointing Customs Experience

I recently purchased a product from coolenergyshop.com and I must say, the quality of the item is exceptional. However, my overall experience was marred by an unexpected customs issue upon delivery to Ireland. Despite the high value of the item and an additional delivery charge, I was taken aback by the substantial €67 (31%) customs charge. Unlike other reputable companies like Screwfix, coolenergyshop.com did not provide any indication of potential customs charges during the purchase process. This lack of transparency was truly disappointing. While I value the product I received, the unforeseen customs charges have left me hesitant to make future purchases from this company. I hope they can address this issue to provide a more seamless and transparent shopping experience for their customers. In conclusion, coolenergyshop.com offers top-notch products, but the unexpected customs charges have made me reconsider using their services in the future.

Exceeded Expectations: A Seamless Buying Experience

My Remarkable Experience with coolenergyshop.com From the start, I was blown away by the exceptional level of customer service and the high-quality products offered by coolenergyshop.com. The efficient delivery process and the transparent customs charges were clearly communicated to me as a customer. Unlike other firms, this company ensured that I had no unexpected surprises when my item arrived in Ireland. The value of my purchase was €217, and I was pleasantly surprised to only pay an additional €67 in taxes (31%) on top of a delivery charge of €42. This level of transparency and service exceeded my expectations, and I will definitely be a returning customer due to the honest and seamless buying experience provided by coolenergyshop.com.

A Repeat Customer’s Delightful Experience with CoolEnergyShop

I've had the pleasure of purchasing from coolenergyshop.com multiple times, and each experience has been nothing short of amazing. The seamless process and high-quality products keep me coming back for more. As a customer of DG Building Construction Ltd, I value efficiency and reliability, and CoolEnergyShop never fails to deliver on both fronts. Thank you for consistently meeting my needs and exceeding my expectations. Here's to many more transactions in the future! Warm regards, Dariusz Grand 16 Olive Way Redlodge IP28 8XA

Transforming My Business with Exceptional Service: A Testimonial for Cool Energy Shop

As a loyal customer of coolenergyshop.com, I cannot emphasize enough how their unparalleled service has transformed my business operations. Not only is this not my first purchase from them, but every interaction leaves me thrilled to return for more. The ease of finding exactly what I need, coupled with the prompt delivery, has been instrumental in the success of my construction company, DG Building Construction Ltd. Cool Energy Shop has become my go-to for all my energy-efficient product needs. Regards, Dariusz Grand DG Building Construction Ltd 16 Olive Way Redlodge IP28 8XA

Very knowledgeable

I couldn't be happier with my experience with Cool Energy Shop. When we encountered issues with the installation of our air source heat pump by the plumber, I reached out to the team at Cool Energy and they were incredibly supportive. Not only did they take the time to commission the unit for us, but they also assisted with applying for our grant and came out to address and fix the initial problems we encountered. The level of knowledge and expertise they demonstrated was truly remarkable, and their friendliness made the entire process so much easier for us. It's rare to find a company that is not only knowledgeable but also genuinely cares about their customers' well-being. I wholeheartedly recommend Cool Energy to anyone in need of sustainable energy solutions. Their exceptional service and dedication are truly commendable.

Life Saver: Cool Energy Shop’s Expertise Shines Bright

As a homeowner, facing issues with our air source pump installation was a nightmare. Thankfully, Cool Energy Shop turned our experience around with their exceptional service. When our plumber failed us, Cool Energy stepped in with their expertise, commissioning the unit, handling grant applications, and addressing all our concerns promptly. Their team not only fixed the initial teething problems but also went the extra mile to reassure us throughout the process. Their friendliness and in-depth knowledge truly set them apart. I wholeheartedly recommend Cool Energy Shop to anyone in need of reliable and professional assistance. Their dedication and expertise made a real difference for us during a challenging time.

False advertising

As a homeowner looking to invest in solar energy, I was thrilled to come across Cool Energy Shop and their solar PV kit. My friend had recommended it, touting its comprehensive package and efficient setup. Upon receiving the kit, I eagerly delved into the contents, only to find that the inverter was different from the one described in the ad. I was disheartened to realize that key components, such as major switches and secondary connectors, were absent, making it difficult to comply with norms and achieve the efficient setup I had hoped for. However, my disappointment was short-lived when I reached out to Cool Energy Shop's customer service. They were incredibly understanding and quick to address my concerns, providing the missing components and walking me through the installation process with patience and expertise. Thanks to their exceptional customer support, I was able to overcome the initial setbacks and set up my solar PV system seamlessly. Now, I'm enjoying the benefits of clean energy and lower utility bills, all thanks to the quality products and outstanding customer service provided by Cool Energy Shop. I highly recommend Cool Energy Shop to anyone looking to harness the power of solar energy for their homes, knowing that they not only offer top-notch products but also stand behind them with unparalleled support and assistance. Thank you, Cool Energy Shop, for helping me make a meaningful difference for the environment and my household.

Unforeseen Disappointments Turned into a Valuable Lesson

Embarking on a journey to transition to solar energy, I stumbled upon coolenergyshop.com, lured in by the promise of a comprehensive solar PV kit. However, what I initially perceived as false advertising soon transformed into a valuable learning experience. Upon closer inspection, I discovered that the kit contained different inverters, a vital component mentioned only in small print. While the ad boldly proclaimed that all necessary items were included, essential switches essential for compliance were missing. Furthermore, the absence of secondary connectors for additional strings added to the shortcomings of the kit. Although initially disappointed by these unforeseen discrepancies, my experience with coolenergyshop.com left me with a valuable lesson. I realized the importance of thorough research and attention to detail when investing in renewable energy solutions. This encounter, although challenging, helped me become a more informed and discerning consumer. In conclusion, while my expectations were not fully met, the experience with coolenergyshop.com served as a stepping stone towards a more informed and empowered approach to sustainable living. I encourage future customers to prioritize diligence and thoroughness when exploring renewable energy options.

Great prices excellent service

⭐⭐⭐⭐⭐ I can't help but share my incredible experience with coolenergyshop.com. I stumbled upon this gem while looking for affordable energy-saving solutions, and I'm so glad I did. The prices took me by surprise and, to top it off, the service was absolutely top-notch. What struck me the most was how the team went above and beyond to make me feel at ease. No question was too small, and their knowledge and patience were truly commendable. I felt valued as a customer, and it was clear that they genuinely cared about helping me find the right products for my needs. The after-sales service was equally impressive. They were just as attentive and supportive post-purchase, ensuring that I was completely satisfied with my products. It's rare to come across such dedication to customer satisfaction these days. Thanks to the wonderful team at coolenergyshop.com, I not only found energy-efficient solutions that fit my budget but also received a level of service that exceeded my expectations. I couldn't be happier with my experience and will definitely be returning for all my future energy-saving needs. Huge thanks for the great service!

Unmatched Savings, Exceptional Care: A Heartfelt Testimonial for Cool Energy Shop

Embarking on my journey to find energy-efficient solutions led me to coolenergyshop.com, where I unearthed a treasure trove of great prices and exceptional service that truly sets them apart. Not only did I find unbeatable deals on top-notch products, but the after-sales service I received was beyond compare. The staff at Cool Energy Shop not only possess profound knowledge but also exude a welcoming aura that made me feel at ease to ask even the simplest of questions. Their responses were not only detailed but also showcased a genuine desire to assist, ensuring that no query was left unresolved. It's rare to encounter a team so dedicated to customer satisfaction, where going above and beyond is simply their standard operating procedure. Every interaction with them left me feeling valued and appreciated, a sentiment that is increasingly hard to come by in today's fast-paced world. Thank you, Cool Energy Shop, for not only providing me with phenomenal service but for also restoring my faith in the power of exceptional customer care. Your commitment to excellence shines brightly and serves as a beacon of inspiration for others in the industry. I wholeheartedly recommend Cool Energy Shop to anyone in search of savings, quality, and a genuine human touch.

Chris responds out of hours

“Chris responds out of hours.” This statement perfectly encapsulates the exceptional dedication and service that Coolenergyshop.com provides. I recently had the pleasure of dealing with their team, and I must say, Chris's commitment to going above and beyond truly stood out. Not only did Chris respond promptly, but he did so outside of regular business hours, showcasing a level of dedication that is rare to find. This level of care and attentiveness extended throughout my entire interaction with the team. Dave and Bianca's expertise and professionalism were evident in every step of the process. Their knowledge and enthusiasm were truly impressive, making it clear that they are passionate about what they do. After this experience, there is no doubt in my mind that Coolenergyshop.com will be my go-to for all my energy-related needs. From their exceptional customer service to their extensive range of products, they have truly won me over as a loyal customer. I highly recommend Coolenergyshop.com to anyone seeking top-notch service and products. It's not every day that you come across a team that is so committed to ensuring a seamless and enjoyable customer experience. Thank you, Chris, Dave, Bianca, and the entire team for setting a standard of excellence that others should aspire to.

Exceeding Expectations: A Testimonial for Coolenergyshop.com

I cannot express enough how grateful I am for the exceptional service provided by Coolenergyshop.com. In particular, I must highlight Chris, whose dedication to customer satisfaction truly goes above and beyond. The fact that Chris responds to inquiries outside of regular hours speaks volumes about his commitment to ensuring that every customer's needs are met promptly and efficiently. Furthermore, I must commend Dave and Bianca for their outstanding support and expertise. Their professionalism and knowledge have made every interaction a breeze, and I have full confidence in Coolenergyshop for all my energy product needs. In a market saturated with options, Coolenergyshop.com stands out as a shining example of what exemplary customer service should look like. I am a delighted customer and will continue to choose Coolenergyshop.com for all my energy-related requirements. Thank you for exceeding my expectations!

Transformed Our Home with Stellar Heating

Ever since we invested in the heating system from coolenergyshop.com, our home has been a cozy haven during the winters. Initially, we faced challenges with keeping the house warm, but after integrating this system, the transformation has been nothing short of remarkable. The warmth and comfort now envelop every corner, making it a joy to come back to after a long day. Our investment has truly paid off, and we couldn't be happier with the results.

Transforming Cold Spaces into Warm Sanctuaries

As a long-time user of coolenergyshop.com, I have experienced the journey of three winters with their system. While the initial excitement was palpable, this season has left me disheartened as our house struggles to retain warmth. The promise of a cozy abode now feels like a distant dream, leaving us questioning the functionality of the system. Despite our efforts, switching on the system yields minimal results, prompting us to seek additional heating solutions. Coolenergyshop.com, once a beacon of hope for a warm and inviting home, now falls short in its capabilities. The chill in the air persists, reminding us of the discomfort that lingers within our walls. As we navigate the cold, the need for alternative heating methods becomes increasingly apparent. In the face of this challenge, our journey with coolenergyshop.com takes an unexpected turn. The anticipation of a snug environment has evolved into a quest for warmth that transcends the limitations of our current system. While the road ahead may be uncertain, the determination to transform our cold spaces into warm sanctuaries remains unwavering. Despite the current setbacks, I look forward to the evolution of our home's heating solutions. The lessons learned along this path will serve as a testament to the resilience and adaptability that define our quest for comfort. Boldly embracing change, we move forward, seeking to create a haven where warmth embraces every corner.