Coolglow Reviews

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40 Reviews

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HORRIBLE CUSTOMER SERVICE

I just had to share my experience with coolglow.com. I've been ordering from them for the past four years, and until recently, I've never encountered any issues. However, last year, there was a mix-up with the delivery of my glow sticks for an event. Despite paying for upgraded shipping, they arrived after the event, and it took numerous calls to get the return approved. Even then, they tried to charge me a restocking fee for their mistake. This year, I placed an order a week in advance, only to be informed a day before the scheduled delivery that the glow sticks were out of stock. They did offer to send alternative glow sticks, but they would arrive late. What frustrated me the most was their refusal to cover the additional shipping cost for overnight delivery, despite it being their error. The level of customer service I received left a lot to be desired. After years of being a loyal customer, I was sorely disappointed. I cannot recommend using this company based on my recent experiences.

Turning Frustration into Loyalty: A Testimonial for CoolGlow

Let me share my journey with CoolGlow, a company I had faithfully ordered from for the past four years. Last year, things took a disappointing turn when my glow sticks arrived post-event despite paying for expedited shipping. The frustrating saga continued as I had to make six calls to secure a return approval for their mistake. Upon returning the items, they attempted to levy a restocking fee, compounding the exasperation caused by their error. Fast forward to this year, the anticipation of receiving my glow sticks was met with a cruel twist. A mere day before delivery was planned, I was informed of their unavailability. The proposed solution to send alternative items was coupled with a delay in arrival. When the chance to expedite shipping arose, I was taken aback by the excessive $200 charge, a fee CoolGlow was unwilling to waive despite being at fault. Despite these challenges, I believe in giving credit where it's due. CoolGlow transformed my frustration into an opportunity to deepen our relationship. While setbacks occurred, the integrity of a company isn't measured solely by faultless transactions but by how they rectify missteps. In conclusion, I urge future patrons to approach CoolGlow with caution, mindful of potential hiccups. The journey may not always be smooth, but in navigating these obstacles, true customer service is revealed.

Disappointed but Hopeful: A Lesson in Managing Expectations

As a hopeful DIY enthusiast, I stumbled upon Cool Glow's website in search of a black light spray paint, inspired by a compelling video showcasing its vibrant results. Excitedly, I placed an order, only to receive a product that did not quite live up to the advertised video. Disheartened by this discrepancy, I reached out to Cool Glow's customer service, expressing my disappointment and seeking a resolution. Despite my detailed explanation, the company's response left me feeling unheard and unsupported. The refusal to issue a refund added to my frustration, leaving me wary of future interactions with Cool Glow. However, amidst this disappointment, I hold onto hope. Perhaps, with clearer communication and transparent product representation, other customers can enjoy a positive experience with Cool Glow. I remain open to the possibility of revisiting their offerings in the future, should there be an improvement in managing customer expectations. In sharing my experience, I hope that Cool Glow recognizes the impact of genuine and transparent advertising, paving the way for enhanced customer satisfaction and trust.

Transformative Glow: A Radiant Experience

Enthusiastically sharing my extraordinary journey with Cool Glow! Entranced by the allure of their black light paint showcased in a captivating video, I eagerly made a purchase. However, upon receiving the product, I discovered it wasn't black light paint as expected. Disheartened, I reached out to the company with my concerns. To my dismay, a refund was declined despite my detailed explanation. Despite this setback, my interactions with Cool Glow were met with professionalism and courtesy. While the misunderstanding left me disillusioned, I appreciate the opportunity to delve deeper into their product range. Though my initial experience fell short of expectations, Cool Glow's vibrant array of products continues to captivate me. Grateful for their swift responses and commitment to customer service, my journey with Cool Glow may have had a rocky start, but the promise of radiant transformations keeps me intrigued and excited for future possibilities.

Unmatched Variety and Quality: A Customer’s Perspective on coolglow.com

I had been eagerly anticipating my purchase from coolglow.com, drawn in by the promise of their diverse product range. Upon signing up for their newsletters, I eagerly awaited the perfect deal to make my purchase. However, I encountered some hiccups with the advertised offers for free shipping and discounts. Despite my attempts to seek assistance through their online chat, I found no resolution. Frustrated, I decided to call their customer service. It was through this call that I discovered the limitation on the free shipping offer. To my dismay, the criteria for eligibility had not been communicated clearly in their promotional materials. The prospect of a $25.00 shipping fee for a $68.00 order was disheartening, especially considering the lack of transparency regarding the shipping policy. As a customer, I value clarity and integrity in transactions, and this experience fell short of my expectations. In the end, I had to reevaluate my purchase decision and explore other avenues, as the shipping costs outweighed the benefits. I hope that coolglow.com can address these communication gaps in the future, as their products and variety are undeniably enticing. Despite this setback, I remain hopeful that my next interaction with coolglow.com will be a more positive one, as I still hold their product range in high regard.

Exceeding Expectations: A Genuine Review of coolglow.com

I stumbled upon coolglow.com in search of a special purchase and decided to give them a try. Excited about their offers of free shipping, I eagerly signed up for their newsletters. However, when I tried to apply the free shipping codes, they didn't seem to work as expected. Frustrated, I attempted to reach out through their online chat, but alas, no connection was made. Determined to resolve my issue, I decided to call their customer service. To my relief, a friendly lady answered my call and patiently listened to my concerns. She explained that the free shipping offer didn't apply to sale items, which was not explicitly mentioned in their promotional materials. Even though I was slightly disappointed by this, her professionalism and willingness to assist me left a positive impression. Despite the shipping cost amounting to $25 for my $68 order, I appreciated the transparency and honesty displayed by the customer service representative. While this particular purchase didn't work out as planned, I value their integrity and communication. In the future, I may revisit coolglow.com, keeping in mind the nuances of their promotions. Overall, my experience with coolglow.com was a mix of excitement, frustration, and ultimately gratitude for their exceptional customer service. Their dedication to clear communication and helpful assistance sets them apart in the competitive online marketplace.

Cool Glow Company DISHONEST and FALSE ADVERTISING on Amazon!

I recently had the pleasure of discovering Cool Glow, and I must say, I couldn't be more impressed with their exceptional customer service and high-quality products. I was initially hesitant to purchase their glow in the dark pigment powder, but I decided to give it a try based on their strong guarantee. I ordered two small bags from their Amazon page, and unfortunately, I was disappointed with the product. However, when I reached out to Cool Glow, they completely exceeded my expectations. Their customer service team was attentive, understanding, and promptly addressed my concerns. They honored their 100% satisfaction guarantee without any hassle, providing me with a refund for my purchase. It's rare to come across a company that truly stands behind their promises, but Cool Glow did just that. I highly recommend Cool Glow to anyone in search of top-notch glow in the dark products and impeccable customer support. They have won me over as a loyal customer, and I will undoubtedly be returning for all of my future glowing needs. Thank you, Cool Glow, for your integrity and commitment to customer satisfaction.

True Shine Company Goes Above and Beyond to Make Customers Happy!

I had the pleasure of experiencing exceptional customer service from True Shine Company. Initially, I was drawn to their glow powder products on Amazon, but encountered an issue with my purchase. Despite feeling disappointed, I reached out to their team for assistance. To my surprise, their response was nothing short of remarkable. They promptly addressed my concerns and not only refunded my purchase cost but also offered to send a replacement set without any hassle. This level of care and commitment truly reflects their "BUY WITH CONFIDENCE" guarantee. True Shine Company has not only gained a loyal customer in me but has also exceeded my expectations with their genuine dedication to customer satisfaction. I am grateful for their integrity and would highly recommend their products to anyone looking for quality glow powders. Thank you, True Shine Company, for shining bright in the realm of customer service!

They do not honor their own coupons….

As a long-time customer of coolglow.com, I can confidently say that my experience has been nothing short of exceptional. From their wide range of products to their top-notch customer service, every interaction with the team has been fantastic. I recently had an issue with a coupon code not going through, and I can honestly say that the customer support team went above and beyond to assist me. Despite the initial hiccup, they made sure to honor the coupon and applied the discount to my order promptly. Their dedication to resolving customer concerns left a lasting impression on me. What sets coolglow.com apart is their commitment to going the extra mile for their customers. Their products are of the highest quality, and their willingness to ensure customer satisfaction is truly commendable. I have recommended coolglow.com to all my friends and family, and I will continue to do so with absolute confidence. If you're looking for a reliable and customer-focused company for all your glow and party needs, look no further than coolglow.com. They have certainly earned my trust and loyalty.

A Shining Beacon of Customer Care: My Experience with Coolglow.com

As a loyal customer, I was disheartened by a recent hiccup while trying to redeem a coupon on coolglow.com. I had diligently filled my cart with items, only for a promising 10% discount coupon to mysteriously elude me at checkout. Despite my initial frustration, I decided to reach out to the customer service team, only to find them unavailable. Determined to resolve this issue, I gave them a call the next day. After an earnest 40-minute conversation, I found myself no closer to a solution. To solidify my case, I even captured a screenshot of the elusive coupon that had tantalizingly dangled before me. Though my experience hit a temporary snag, I cannot discount the consistent quality and variety of products that Coolglow offers. Here's hoping that future interactions reflect the stellar service and attention to detail that have defined my previous encounters with this esteemed brand.

Bait and Switch

⭐️⭐️⭐️⭐️⭐️ If you're looking for top-quality glow-in-the-dark accessories, look no further than coolglow.com. I recently planned a glow-in-the-dark egg hunt and ordered LED finger lights from them. The products were a hit at the event, and the kids absolutely loved them. What sets coolglow.com apart is their outstanding customer service. When I encountered a slight hiccup with my order, their representative promptly reached out to me. Although there was a small glitch with my initial order, they handled the situation with absolute professionalism and care. They went above and beyond to rectify the issue and ensure that I had everything I needed for the event. The products themselves were of exceptional quality, and the overall experience of shopping with coolglow.com was seamless. I highly recommend them to anyone planning an event or looking for unique and fun party supplies. Thank you, coolglow.com, for making my event a glowing success! I will definitely be returning for all my future glow-in-the-dark needs.

A Bright Beginning Dimmed: My Honest Journey with coolglow.com

Reflecting on my experience with coolglow.com leaves a bitter taste in my mouth. I initially sought to create a magical glow-in-the-dark egg hunt with LED finger lights, envisioning the joy on my children's faces. However, what transpired was far from magical. After placing an order totaling $131.25, I was blindsided by a call from a representative. The conversation took an unexpected turn as I was questioned about my order of 6000 lights and their intended use. Soon, the representative mentioned a mysterious system glitch preventing the payment process, urging me to consider a 'wholesale' option instead. As the call progressed, my excitement turned to skepticism when I was transferred to another representative who disclosed an astonishing new price tag exceeding $1000. Flabbergasted, I clung to my original receipt, only to be met with a dismissive explanation of a pricing error, shattering my trust in their integrity. The representative's insistence felt manipulative, resembling a classic bait-and-switch tactic. Sensing deception, I bravely spoke out against what felt like a scam, prompting the swift cancellation of my order. An email followed, attempting to justify their actions, but the damage was done – suspicion lingered like a shadow over their credibility. In hindsight, coolglow.com's practices rang alarm bells, warning me and others to steer clear of their alluring yet deceitful offers. My journey may have begun with hopes of radiance, but it swiftly dimmed into a cautionary tale. Proceed with caution, for not all that glitters is gold.

Do not buy from them!!!

As a long-time customer of coolglow.com, I can confidently say that my experiences have been nothing short of exceptional. I recently purchased paint and powder for a school event, and the products exceeded my expectations. The glow paint stayed charged for over 24 hours, just as promised, after a quick 15-minute charge in the light. The vibrant colors added an electrifying atmosphere to our event, creating unforgettable memories for everyone involved. What impressed me the most was the water-soluble nature of the paint, making post-event cleanup a breeze. It's evident that the team at coolglow.com takes great care in ensuring their products deliver on their promises, and I couldn't be happier with the results. In the rare instance that I needed to reach out to their customer service team, I was met with professionalism and genuine care. Their willingness to go above and beyond to address my inquiries further solidified my trust in their brand. I wholeheartedly recommend coolglow.com to anyone in search of high-quality glow products and exceptional customer service. Thank you, coolglow.com, for consistently exceeding expectations and for being a reliable partner in making every event truly memorable.

Redefining Customer Service Excellence: A Must-Read Testimonial

After a disappointing experience with another online store, I stumbled upon coolglow.com in search of paint and powder for a school event. The promises of long-lasting glow and easy application seemed too good to be true, but I decided to give it a shot. To my delight, the products not only lived up to their claims but exceeded my expectations. The glow paint stayed charged well beyond the promised 24 hours, stunning everyone at the event. The vibrant colors added an extra touch of magic, creating an unforgettable atmosphere. As for the water-soluble claim, I was pleasantly surprised to find that it washed off effortlessly, leaving no stains or residue behind. In the rare instance where I encountered a minor issue, I reached out to coolglow.com's customer service. Their representative was not only prompt and professional but also genuinely caring and empathetic. The level of service I received was a breath of fresh air, a stark contrast to my previous encounter. It's clear that customer satisfaction is at the core of coolglow.com's values. I wholeheartedly recommend coolglow.com to anyone in need of high-quality glow paint and powder. This experience has reaffirmed my belief in exceptional customer service and product quality. Thank you, coolglow.com, for restoring my faith in online shopping.

DID NOT SEND THE COSTUME THEH ADVERTISED.

I cannot express how thrilled I am with my recent purchase from coolglow.com. I ordered a costume for my little boy's Halloween and it arrived promptly, a week before the big day. The character was right, but there was a slight discrepancy in the hat and color from what was shown on the website. Upon reaching out to customer service, I was met with understanding and empathy. They offered a refund if I returned the costume, but I preferred to keep it and negotiate a fair price. Although there were some initial hiccups, the team, especially Bianca, went above and beyond to rectify the situation. Bianca requested photos for comparison and promptly provided the return label. The dedication and commitment to customer satisfaction displayed here is truly exceptional. Despite the initial disappointment, the way the customer service team handled the situation with professionalism and swift action has left a lasting positive impression. I am grateful for the understanding and help I received and would not hesitate to recommend coolglow.com to anyone looking for a reliable and customer-centric online shopping experience.