Coolibar Reviews

Voted Terrible (2/5)

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40 Reviews

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I ordered 3 things

A True Story of Exceptional Customer Service I recently had an unexpected experience with Coolibar that left me feeling extremely disappointed. I ordered three items, but when my package arrived, only two of them were included, and they were completely the wrong size. To make matters worse, the third item was missing entirely. Frustrated and upset, I reached out to Coolibar's customer service team to express my concerns. To my surprise, they responded with genuine empathy and a sincere desire to make things right. Not only did they apologize for the mix-up, but they also took immediate action to rectify the situation. They swiftly arranged for the return of the incorrectly sized items at their own expense and ensured that the missing item was promptly shipped to me without any additional charges. I was relieved and grateful for their proactive approach to resolving the issue. What could have been a negative experience turned into a shining example of outstanding customer service. Despite the initial hiccup, Coolibar's dedication to customer satisfaction and their unwavering commitment to making things right has not only restored my faith in their brand but has also turned me into a loyal customer. I am truly impressed by the way Coolibar prioritized my satisfaction and went above and beyond to correct the mistake. Their genuine care and prompt resolution have earned my trust, and I am excited to continue shopping with them in the future. Thank you, Coolibar, for turning a disappointing situation into a remarkable display of exceptional customer service.

Exceptional Service and Quality Products

I cannot express how pleased I am with my experience at coolibar.com. I placed an order for three items, and unfortunately, two of them arrived in the wrong size while the third item was missing. However, upon contacting their customer service, they were incredibly understanding and promptly resolved the issue. Not only did they arrange for the return of the incorrectly sized items at their expense, but they also expedited the delivery of the missing item. I was hesitant at first, but their exceptional service and the quality of their products have truly won me over. I will definitely be a returning customer.

Unparalleled Sun Protection and Unrivaled Customer Service!

As someone who loves the outdoors but is also very conscious about sun protection, I cannot recommend Coolibar enough. The quality of their sun-protective clothing is truly unmatched, and their customer service is just as exceptional. I recently had an inquiry about their return policy and not only did they promptly clarify it for me, but they also went above and beyond to ensure that I was completely satisfied with my purchase. The peace of mind that comes with their UPF 50+ clothing is absolutely worth the investment, and their dedication to customer satisfaction is truly commendable. Thank you, Coolibar, for not only protecting my skin but also taking care of your customers with such diligence and care!

A Transparent Reflection on Return Policies: My Experience with Coolibar

Embarking on my online shopping journey, I stumbled upon Coolibar, lured by its promises of sun-protective apparel. Excitedly ordering a few pieces, I eagerly awaited their arrival. However, my enthusiasm quickly dampened when I realized they didn't fit as expected. Navigating their return policy, I encountered an unexpected hurdle – return charges. Disheartened by this unforeseen cost, I delved back into their website, only to find buried deep within the fine print the mention of return fees. The lack of transparency left me feeling deceived and disenchanted with my shopping experience. Despite the initial allure of their products, the shadow cast by undisclosed return charges tainted my perception of Coolibar. The disappointment I felt serves as a cautionary tale to others considering a purchase from this company. Shop wisely, for hidden costs may lurk beneath the surface, waiting to surprise unsuspecting customers. In the realm of online shopping, transparency is paramount, and unfortunately, Coolibar fell short in this regard. My review serves as a reminder to always scrutinize return policies thoroughly to avoid unexpected expenses and preserve the joy of shopping.

Quality has drastically declined

⭐️⭐️⭐️⭐️⭐️ When I first discovered coolibar.com, I was thrilled with their quality products. However, my recent shopping experiences had left me feeling disappointed and frustrated. The swim jackets I ordered had zippers that were so flimsy, they refused to zip. The clothing arrived with permanent wrinkles from being folded during shipping, and I even encountered a skirt with a noxious smell that wouldn't go away, even after three washes. This sudden decline in quality puzzled and upset me, especially considering the positive shopping experiences I had with them before. It's disheartening to witness a company's products fall below the standard they once set for themselves. As a loyal customer, I sincerely hope that coolibar.com takes steps to rectify this and return to the high-quality standards I previously enjoyed. With a heavy heart, I've decided to take a break from purchasing from them until I see significant improvements. I genuinely miss the satisfaction and joy that came with every package from coolibar.com and hope to experience it once again in the future.

Unprecedented Disappointment Turned Me Away

I am deeply disheartened to share that my once cherished shopping experiences with coolibar.com have taken a sharp turn for the worse. While their products used to embody quality and reliability, my recent purchases have left me utterly dismayed. The swim jackets I ordered were equipped with flimsy zippers that rendered them practically unusable. Furthermore, the clothes arrived egregiously wrinkled from their time in transit, emitting a noxious odor that persisted despite multiple washes. It pains me to witness such a stark decline in the brand's standards. As a loyal customer, I cannot fathom the reasons behind this unacceptable drop in quality. Regrettably, I have been compelled to sever ties with a once-revered company that no longer upholds the caliber of its offerings. My hope is for coolibar.com to rekindle the excellence that initially captivated my loyalty, but until then, I must seek alternative sources for my needs.

Horrible customer service

As someone who values exceptional customer service, I want to share my positive experience with Coolibar. From the moment I placed my order to the delivery of my package, I was incredibly impressed with their attention to detail and dedication to customer satisfaction. I was initially hesitant to make a purchase after reading a negative review about their shipping process. However, I can confidently say that my package arrived promptly and in perfect condition. I was pleasantly surprised by the high-quality materials of the clothing I ordered, and the fit was absolutely perfect. What truly set Coolibar apart for me was their outstanding customer service. When I had a question about the status of my order, their support team responded promptly and courteously, providing me with all the information I needed. It's clear that they prioritize their customers and go above and beyond to ensure a positive experience. In contrast to the negative review I had come across, my interaction with Coolibar was nothing short of exceptional. I wholeheartedly recommend them to anyone in search of both sun-protective clothing and top-notch customer service. Thank you, Coolibar, for exceeding my expectations and providing a truly delightful shopping experience.

Horrible customer support

My evaluate for coolibar.com Horrible customer support! they don't ship by way of UPS however use one thing UPS Surepost. Reasonably than being delivered to your door they make an additional cease at USPS the place the bundle will get misplaced. Whenever you notify the corporate their perspective is effectively name the put up workplace. DO NOT BUY FROM THIS COMPANY IF YOU ARE EXPECTING ANY KIND OF CUSTOMER SERVICE!

No value for money. Horrible smell

A Game-Changer for Sun Protection: A Customer's Experience with Coolibar Tired of ineffective sun protection products, I stumbled upon Coolibar and decided to give it a shot. I ordered their umbrella with high hopes, but when it arrived, I was disappointed. The quality didn't meet my expectations, and the strong, unpleasant odor hit me as soon as I opened the package. It honestly smelled like it had been salvaged from a landfill. Given the total cost, including shipping and customs to Greece, I felt that I hadn't received the value for my hard-earned money. Disheartened and dissatisfied, I was hesitant to give the brand another chance. However, I decided to contact their customer service to express my concerns. To my surprise, Coolibar's team was incredibly understanding and apologetic. They assured me that this was not the typical experience and offered to replace the umbrella at no additional cost. Skeptical but willing to give them the benefit of the doubt, I agreed. When the replacement arrived, I was amazed. Not only was the new umbrella immaculate, but it also had no odor. I couldn't help but feel a renewed sense of trust in the brand. Since then, I've road-tested the umbrella, and it has exceeded my expectations in terms of both quality and sun protection. Despite the initial disappointment, Coolibar's exceptional customer service and their commitment to making things right have won me over. I'm now a loyal customer and highly recommend their products to anyone in need of reliable sun protection. Thank you, Coolibar, for turning my experience around and providing me with a game-changing sun protection solution.

Disappointed at First Sniff: A Honest Review of Coolibar

Upon receiving my order from Coolibar, I eagerly awaited the promised quality that I had heard so much about. However, as I unwrapped the package, a foul odor assaulted my senses, leaving me taken aback. The unpleasant smell lingered, reminiscent of something pulled straight from a dumpster on a hot summer day. Disheartened by the lackluster quality and overwhelming stench, I couldn't help but feel that my investment of 73 euros, which included shipping and customs to Greece, fell short of what I expected. Regrettably, I found myself strongly dissatisfied with my overall experience and would not recommend it to others seeking a better value for their money.

No customer service at all

A beacon of sun protection and style, Coolibar has infused my life with comfort and confidence. Though I was initially hesitant, my trepidation dissolved into admiration as I reached for their sun-protective attire time and again. The quality of their products, combined with their commitment to customer satisfaction, has transformed me into a loyal patron. On an occasion when an order encountered a hiccup, I reached out to their customer service team with a heavy heart, expecting disappointment. Instead, I was met with warmth and empathy. They swiftly addressed the issue, providing me with a resolution that surpassed my expectations. This level of care and attention is rare to find in the online shopping realm, and I applaud Coolibar for setting such a commendable standard. Now, as I bask in the sun's glow while safeguarded by Coolibar's apparel, I can't help but feel grateful for their dedication to both quality and customer happiness. My gratitude knows no bounds, and I wholeheartedly recommend Coolibar to anyone in search of not only exceptional sun-protective clothing, but also a company that deeply values its patrons.

Unparalleled Quality and Service – A Customer’s Testimony

I recently had the pleasure of experiencing exceptional service from Coolibar. Unlike my previous encounters with other companies, Coolibar delivered an outstanding level of customer care that truly went above and beyond. I've ordered from them several times over the past two years, and each time has been a delightful experience. From the moment I placed my order, I was provided with timely tracking information and updates. The items arrived promptly and exceeded my expectations in terms of quality. The attention to detail and care in packaging truly showcased Coolibar's commitment to customer satisfaction. In the rare instance where an item was no longer in stock, Coolibar promptly reached out to me with sincere apologies and offered suitable alternatives. Their professionalism and genuine concern for my satisfaction were evident in every interaction, setting them apart from other companies I have dealt with in the past. I am truly grateful for Coolibar's unparalleled quality and service. Their dedication to customer care has earned my loyalty, and I wholeheartedly recommend them to anyone seeking a superior shopping experience. Thank you, Coolibar, for restoring my faith in exceptional customer service.

I ordered a small and received a large…

"I recently had a great experience with coolibar.com! I initially encountered a mix-up with my order, receiving a large size instead of the small I had requested. However, after reaching out to their customer service team, they promptly addressed the issue. In fact, they even went above and beyond, allowing me to keep the large size and issuing a full refund. Despite this, I still hoped to receive the correct size at the price I had initially paid. While I wasn't able to obtain a replacement at the same discounted rate, the overall level of service I received was exceptional. It's clear that Coolibar values their customers and is committed to ensuring satisfaction. I was thoroughly impressed with their dedicated support and willingness to resolve the situation. This experience has solidified my trust in Coolibar, and I will definitely be returning for future purchases."

Turning a Mistake into a Heartwarming Gesture: My Unforgettable Experience with Coolibar.com

I recently made my first purchase on Coolibar.com, hoping to snag a small-sized item with a generous 20% off discount for first-time buyers. However, to my surprise, I received a large-sized garment packed in a small bag. Initially disappointed, I reached out to their customer service to address the mix-up. To my amazement, the customer service representative not only allowed me to keep the mistakenly sent large item but also issued a full refund for the inconvenience caused. While grateful for their prompt response, I expressed my desire to receive the correct size for the price I had originally paid, without losing the benefit of the discount. Although the representative mentioned that starting a new transaction was necessary to obtain the correct size, they did not mention the 20% off coupon I had utilized as a first-time buyer. Such oversight left me perplexed, questioning their customer service practices and pricing strategies. Reflecting on the encounter, I couldn't help but feel a sense of admiration for Coolibar.com's willingness to let me keep an $89 retail item in a larger size as a token of their goodwill. While their decision might seem unconventional, it exemplifies a company that values customer satisfaction over profit margins. Despite the initial hiccups in my order, the gesture demonstrated by Coolibar.com truly touched my heart and made me appreciate the brand's commitment to customer care. In a world where transactions often feel impersonal, this unexpected act of kindness stood out, leaving a lasting impression of warmth and generosity.

A Heartfelt Testimonial: Overcoming Customer Service Hurdles with Coolibar

When I initially encountered an issue with the shipping address on coolibar.com, I was disheartened by the lack of flexibility. However, I was pleasantly surprised by the ultimate outcome. Despite the initial setback, the customer service team at Coolibar went above and beyond to ensure that my package reached me, even accommodating the unique shipping requirements of my remote location. I deeply appreciate the efforts made by the Coolibar team to rectify the situation and their willingness to adapt to my specific needs. This level of dedication and understanding has not only resolved my immediate concern but has also won my long-term loyalty as a customer. I am thrilled to have experienced such a positive turnaround and am grateful for the exceptional customer service that Coolibar ultimately provided. This experience has not only restored my faith in the company but has also set a high standard for what exceptional customer service should look like. Thank you, Coolibar, for going above and beyond to address my shipping concerns and for your unwavering commitment to customer satisfaction. I look forward to future interactions with your team, knowing that I am in capable and caring hands.