Coolstays Reviews

Voted Good (4/5)

49 Votes

40 Reviews

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TrustScore 4 out of 5

In the Travel Agency category

 

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15% users rated Terrible
8% users rated Poor
0% users rated Average
0% users rated Very Good
78% users rated Excellent
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C customer
TrustScore 5 out of 5 60 days ago

Discovering Hidden Gems: A CoolStays Revelation

Pondering over a multitude of options for our property listings, we stumbled upon coolstays.com, and oh, what a game-changer it turned out to be! The ease of communication with the dedicated team at CoolStays is unparalleled. Not only did we find them approachable, but their platform also proved to be a goldmine for generating valuable leads. The constant updates on the website ensure that our property receives the attention it deserves. It's like having a virtual spotlight that never wavers. The exposure we've gained through CoolStays has been nothing short of exceptional, thanks to their user-friendly interface and continuous efforts to stay current with industry trends. To anyone seeking a dynamic and effective platform to showcase their properties, CoolStays comes with my highest recommendation. It's not just a platform; it's a gateway to a world of hidden gems waiting to be discovered.
T Tim Baylis
TrustScore 5 out of 5 62 days ago

Exceptional Platform Elevates Business Success

Embarking on a journey with coolstays.com has been nothing short of transformative for my business. This remarkable platform has not only helped us attract a unique and discerning clientele but has also significantly enhanced our overall business model. The guests we've welcomed through Coolstays have been a true delight, bringing with them a positive energy and a genuine appreciation for the experiences we offer. I cannot recommend Coolstays highly enough for those looking to elevate their business in a competitive market. The platform's ability to attract the right kind of guests has not only increased our bookings but has also solidified our reputation as a destination of choice for travelers seeking something special. With Coolstays, our business has thrived, and our guests have had unforgettable experiences - a testament to the exceptional service this platform provides. Thank you, Coolstays, for helping our business soar to new heights.
K Kathy
TrustScore 5 out of 5 72 days ago

An Unforgettable Stay: Coolstays Website and Communication Exceeded My Expectations

I cannot emphasize enough how Coolstays.com has elevated my travel experiences. From seamless booking processes to unparalleled communication, every interaction with Coolstays has been nothing short of excellent. Coolstays' website is a user-friendly haven, making updating bookings a breeze. The level of communication provided by Coolstays is truly remarkable, ensuring that every detail is attended to with care and efficiency. I recently had the pleasure of staying at the stunning Higham Farm Accommodation in Kent, booked through Coolstays. This hidden gem has become a sought-after destination, attracting numerous enquiries and bookings, all thanks to the exposure and support provided by Coolstays. The success and joy of my stay can be directly attributed to the exceptional services offered by Coolstays. To Coolstays, I extend my heartfelt gratitude for the unforgettable experiences made possible through your platform. Thank you, Coolstays, for setting the standard in the hospitality industry and turning every journey into a remarkable adventure.
S Shopna Begum
TrustScore 3 out of 5 76 days ago

Beautiful Destinations, Frustrating Booking Process

As an avid traveler, I was excited to stumble upon coolstays.com in search of unique accommodations. The properties showcased on the site are undeniably stunning, each one more captivating than the last. However, my enthusiasm quickly waned when I attempted to make a booking. The website's interface is convoluted, making it difficult to discern pricing and availability. Attempting to reach out to property owners only added to the frustration, as replies were infrequent and sometimes came across as unwelcoming. Despite my eagerness to experience these remarkable destinations, the cumbersome booking process deterred me from finalizing any reservations. Suggestions for improvement immediately sprung to mind: transparent pricing and real-time availability updates akin to platforms like Airbnb, and a streamlined communication system ensuring prompt responses from property owners. The potential for coolstays.com to shine brightly is overshadowed by its current lackluster online presence. It's akin to discovering a treasure trove within a poorly designed maze.
I Ian Shilling
96 days ago

A Perfect Match for Our Retreat

As the proud owner of a cozy retreat, I can't help but sing praises for coolstays.com. The experience of using their website as a host has been nothing short of delightful. It's incredibly user-friendly, allowing us to effortlessly showcase our offers and last-minute availabilities. At Upthorpe Lodges, we take great pride in curating a unique experience for our guests. Coolstays has proven to be the perfect platform for us, consistently connecting us with the kind of discerning guests we aspire to host. Their platform not only showcases our offerings but also attracts the exact clientele that appreciates the essence of what we have to offer. Coolstays isn't just a listing site; it's a gateway to a world of like-minded individuals seeking a special getaway experience. We are grateful for the exposure and networking opportunities it provides, allowing us to find our perfect match in guests who truly understand and cherish what we have created at Upthorpe Lodges. Thank you, Coolstays, for being the missing piece that completes our retreat's puzzle.
N Nicole Griggs
96 days ago

Very disappointing when an proprietor…

My overview for coolstays.com Very disappointing when an proprietor refuses your keep since you did not pay a deposit over the Christmas and new 12 months interval. Regardless of this we nonetheless wished to remain for our anniversary. Very impolite proprietor .
R rod
108 days ago

Above and Beyond Expectations: Unmatched Support and Incredible Results with Coolstays

From the moment I engaged with Coolstays, I was blown away by the seamless onboarding process and the exceptional level of support provided by their team. Their dedication to showcasing my place in the best light possible was evident from day one. Not only did Coolstays deliver on their promise of exposure, but they exceeded all expectations. Within the first week of going live, I received multiple inquiries, setting the stage for what was to come. Fast forward a couple of months, and I am thrilled to report over £3500 in bookings - a phenomenal outcome that speaks volumes about the effectiveness of their platform. Coolstays has proven to be a game-changer for my business, providing unparalleled visibility and driving tangible results. I am incredibly grateful for their professionalism, efficiency, and commitment to helping property owners like myself succeed. Thank you, Coolstays, for a truly fantastic experience!
A Andy
111 days ago

An Honest Revelation: Learning from Mistakes

Reflecting on my experience with coolstays.com, I must admit that initially, I was disappointed by what seemed like fake deals and a lack of genuine customer service. However, as I dug deeper into the situation, I realized that beneath the surface of frustration lay an opportunity to understand the importance of transparency and authenticity in online platforms. While my encounter with coolstays.com might not have been ideal, it has taught me to be more cautious and discerning when engaging with websites offering enticing deals. The lesson here is invaluable: to always prioritize integrity and reliability in the digital realm.
E Effie
120 days ago

From Host to Guest: Finding a Home with Coolstays

Sharing my journey with Coolstays has been nothing short of delightful. As both a host and a guest, I've navigated this platform seamlessly. The personal touch that Coolstays offers is unparalleled in today's tech-dominated world. Instead of facing the impersonal "computer says no" responses from big players like Airbnb and Vrbo, Coolstays has welcomed me with open arms. Their attentive customer service, where real people provide thoughtful advice, has truly set them apart. It's reassuring to know that whenever I reach out, there's always someone ready to assist, making every interaction with Coolstays a positive and memorable experience.
R Rob Watkins
137 days ago

Cool independent self-catering portal.

As a property owner who values independence and a personal touch, I can't recommend Coolstays highly enough. The website is not only visually appealing but also incredibly effective in generating enquiries and bookings. In this age of big faceless managing agent portals, Coolstays stands out as a high-end independent platform that truly understands and supports property owners like me. Unlike other platforms that impose limited owner weeks and high commission rates, Coolstays offers the option to pay an annual subscription, allowing me to maintain complete control over my self-catering property and bookings. This level of flexibility is invaluable to someone who, like me, prefers to handle everything independently. Coolstays has provided me with a refreshing alternative to the impersonal and restrictive nature of other booking portals. It has empowered me to showcase my property in a way that resonates with guests seeking a unique and personalized experience. If you're a property owner looking for a platform that values your independence and offers a fair and transparent approach to managing bookings, Coolstays is the perfect choice. It has truly been a game-changer for me, and I'm grateful to be part of such a supportive and forward-thinking community.
Y Yasmin Sara Dadkhah
166 days ago

Satisfied Long-term Clients

As a loyal partner of Coolstays, I can't help but share my incredible experience with their top-tier package. After re-assessing our marketing strategies, we decided to invest in the premium package, and it has truly transformed our business for the better. The quality leads and impressive returns we've seen since upgrading have exceeded our expectations. What's even more remarkable is the dedication and support from the Coolstays team, who have continuously gone above and beyond to ensure our success. Our decision to upgrade has undeniably been one of the best investments for our business, and we are excited about the prospect of continuing this prosperous partnership for years to come. Thank you, Coolstays, for your unwavering commitment to helping us thrive in the competitive market. Here's to many more years of success together!
Y Yasmin Sara Dadkhah
166 days ago

Raving Fans of Coolstays: A Testament to Value and Success

Reflecting on our enduring journey with Coolstays, we have found unparalleled success through their top-tier package. Last year, we took a leap of faith by redefining our marketing approach and opting for their premium service. The results have been nothing short of phenomenal. The lead generation and returns we have experienced have truly exceeded our expectations, solidifying our decision as a strategic one. The partnership with Coolstays has been a cornerstone of our success and growth, and we eagerly anticipate the continued prosperity it brings in the years ahead. Gratefully, Long-term Partners
G Guest
167 days ago

Coolstays Host feedback

⭐⭐⭐⭐⭐ As a small, independent hosting business, Coolstays has been a game-changer for us. The direct bookings we've received through their platform have been a game-changer for us. Their marketing prowess is beyond what we could achieve on our own, and the owners area login provides us with invaluable insights into the performance of each of our properties. Making adjustments to our listings is a breeze, thanks to their user-friendly interface. What truly sets Coolstays apart, especially in these challenging times, is their "late deals" feature. It allows us to offer last-minute deals seamlessly, giving us a competitive edge while helping potential guests find affordable accommodations. It's been a real lifeline in the current cost of living crisis. We are incredibly grateful for the support Coolstays has provided us and the opportunities it has created. Our partnership with them has not only increased our bookings but also allowed us to connect with guests who truly appreciate our unique properties. We couldn't be happier with our decision to list with Coolstays. Thank you, Coolstays, for making a real difference for our business and our guests. We couldn't recommend them more highly.
G Guest
167 days ago

Unforgettable Partnership: A Host’s Perspective on Coolstays

When I reflect on my experience with Coolstays, one word comes to mind: invaluable. As a small hosting business, the exposure and direct bookings we've gained through Coolstays have been game-changers. Their unmatched marketing prowess has elevated our properties in ways we could never achieve alone. One of the standout features for me is the owners area login. It's not just a platform; it's a window into our properties' performance. The detailed insights provided here empower us to make informed decisions and fine-tune our listings effortlessly. This level of control is a breath of fresh air in the fast-paced world of hospitality. Amidst the current challenges brought about by the rising cost of living, Coolstays introduced a late deals feature that has been a lifesaver. With just a click, we can now offer enticing last-minute deals to potential guests, all at our fingertips. This innovative addition showcases Coolstays' commitment to adapting to market needs and supporting hosts through any circumstances. In conclusion, Coolstays isn't just a platform; it's a partner. Their dedication to enhancing our visibility, providing actionable insights, and staying agile in a dynamic industry sets them apart. Our journey with Coolstays has been defined by growth, success, and above all, a sense of being truly valued as a host. If you're looking for a reliable and forward-thinking booking platform, Coolstays is the answer. Thank you, Coolstays, for being more than just a booking platform - you're a catalyst for our success.
A ana
170 days ago

Owner experience with Coolstays

As the proud owner of a charming holiday cottage, I can't help but sing the praises of Coolstays. From the moment I listed my property four years ago, I've been consistently impressed with the exceptional service and results they deliver. Coolstays has been more than just a listing platform; they've been a strategic partner in helping me reach my ideal guests. Their marketing efforts have consistently attracted the kind of visitors who appreciate and enjoy my cottage, resulting in a high level of satisfaction for both guests and owners. Navigating their platform is a breeze, thanks to its intuitive design and user-friendly interface. It's clear that Coolstays continuously adapts to new market trends, ensuring that my property remains visible and appealing to potential guests. If you're a property owner looking for a reliable and effective platform to showcase your rental, I wholeheartedly recommend Coolstays. They've played a crucial role in the success of my holiday cottage, and I'm grateful for the ongoing support they provide. Thank you, Coolstays, for being an invaluable partner in my journey as a property owner.

Introduction

Coolstays.com is an outstanding website that offers a wide selection of unique and extraordinary accommodations for travelers seeking unforgettable experiences. Whether you're looking for a cozy cabin, a luxury beach house, or a quirky treehouse, Coolstays.com has you covered. With their commitment to hand-picking only the most exceptional properties, this platform ensures a truly remarkable stay for all customers.

Pros and Cons

  • Pros:
    • Diverse selection of unique accommodations
    • Hand-picked properties for exceptional experiences
    • User-friendly website interface
    • Responsive customer service
    • Positive customer reviews
    • Secure payment options
  • Cons:
    • Limited availability in some regions
    • Pricing can be higher compared to traditional accommodations
    • Not all accommodations may be suitable for families with young children or individuals with accessibility needs

User Experience

Coolstays.com offers an intuitive and user-friendly platform that allows visitors to easily search and book their ideal accommodations. The website's clean design and well-organized categories make it effortless to browse and explore the wide variety of options available. The search filters and map feature also contribute to a smooth and personalized user experience, ensuring customers can find accommodations that meet their specific needs and preferences.

Pricing and Value for Money

While Coolstays.com may have higher pricing compared to traditional accommodations, the unique and extraordinary nature of the properties offered justifies the value for money. The prices are reflective of the exceptional experiences and stunning locations that customers can enjoy. Additionally, the website occasionally features discounted rates and special offers, providing an opportunity for travelers to experience the best of Coolstays.com at a more affordable price.

Customer Service

Coolstays.com places significant importance on customer satisfaction and provides top-notch customer service. The dedicated support team promptly responds to inquiries, assists with booking processes, and resolves any issues that may arise during the stay. Their friendly and professional approach ensures that customers feel valued and supported throughout their entire journey.

Product Quality and Selection

Coolstays.com prides itself on offering only the highest quality properties that guarantee a unique and memorable experience. The platform carefully handpicks accommodations from around the world, ensuring they meet strict standards of excellence. From architectural wonders to secluded retreats, each property goes through a rigorous selection process to ensure it delivers on its promise of providing an extraordinary stay.

Website Usability

Coolstays.com's website is thoughtfully designed to prioritize usability and simplicity. The intuitive interface allows users to effortlessly navigate through the various sections, filter search results, and explore detailed property listings. The inclusion of high-quality images, detailed descriptions, and customer reviews enhances the overall usability, enabling customers to make well-informed decisions with ease.

Returns and Exchanges

Due to the nature of the accommodations offered on Coolstays.com, returns and exchanges are typically not applicable. However, if any unforeseen issues arise during the stay, the customer service team will work diligently to address and resolve them promptly for the customer's satisfaction.

Promotions and Discounts

Coolstays.com frequently provides promotions and discounts to enhance the value of their offerings. Customers can keep an eye out for exclusive deals, seasonal offers, and limited-time discounts on the website. Subscribing to their newsletter is also a great way to stay updated on the latest promotions and receive special offers directly to your inbox.

Reputation

Coolstays.com has built a strong reputation as a trusted and reliable platform for extraordinary accommodations. With numerous positive customer reviews and testimonials, the platform has proven its ability to deliver exceptional experiences. The company's commitment to quality and their stringent selection process has further cemented their reputation as a reputable provider of unique stays.

Payment Options

Coolstays.com offers a secure and convenient payment process, supporting various payment options. From major credit cards to secure online payment gateways, customers can choose the method that suits them best. The website ensures that all payment details are handled securely, giving customers peace of mind during the booking process.

Loyalty Programs

At present, Coolstays.com does not have a specific loyalty program in place. However, they occasionally offer exclusive discounts and rewards to frequent customers. By subscribing to their newsletter or following their social media channels, customers can stay informed about any loyalty-related benefits.

Customer Reviews

Customer reviews play a vital role in showcasing the experiences provided by Coolstays.com. Through the website, customers can read authentic reviews left by previous guests who have stayed at various properties. These reviews offer valuable insights into the uniqueness, comfort, and overall satisfaction with the accommodations, helping potential customers make informed decisions.

Community Involvement

Coolstays.com actively engages with its community through their blog, social media platforms, and newsletters. They share inspiring travel stories, property features, and promote sustainability in travel practices. Coolstays.com frequently collaborates with local communities, encouraging responsible travel and showcasing the unique experiences found within each destination.

Shipping and Costs

Since Coolstays.com specializes in accommodations, there are no physical shipping requirements. However, customers should be mindful of any additional costs associated with their stay, such as cleaning fees or security deposits, which are clearly communicated during the booking process. By providing transparent information, Coolstays.com ensures customers have a clear understanding of all costs involved prior to their stay. In conclusion, Coolstays.com undoubtedly stands out as a premier platform for travelers seeking extraordinary accommodations. With a diverse selection of hand-picked properties, exceptional customer service, and a commitment to quality, Coolstays.com offers a one-of-a-kind experience with each stay. While the pricing may be higher compared to traditional accommodations, the value for money, unique offerings, and positive customer reviews make it a trustworthy choice for those seeking unforgettable travel experiences.