Coolwinks Reviews

Voted Poor (2/5)

958 Votes

40 Reviews

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In the Health & Medical category

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70% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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N Nitin Nayyar
615 days ago

Fraud company

I was initially hesitant to try out this company after reading a negative review, but I'm so glad I did! The cashback offers are not only legitimate but also incredibly rewarding. I've been able to save a significant amount of money on my purchases, and the process couldn’t be easier. I’m truly impressed with the seamless experience and the genuine savings I've enjoyed. It's been a game-changer for my budgeting, and I highly recommend giving this company a chance before passing judgment based on one negative review. My advice? Don't miss out on the fantastic benefits this company has to offer!
N Nitin Nayyar
615 days ago

Fraud company

My review for coolwinks.com Fraud company, don't trust their offers , u will never get cashback. Hence avoid avoid avoid , if u wil order , u will regret . Mark my words
D Darshan Sharma
785 days ago

Very bad quality of frame material.

I can't say enough about the poor quality and lack of customer service from the eyeglasses I purchased from Coolwinks. The frames were flimsy and broke within just five months, and the lenses scratched far too easily, affecting my vision. I was promised a one-year guarantee, but when I reached out to Coolwinks for help, I found their website and app were no longer operational. It's extremely disappointing to be left without support when the quality of the product was so subpar. I would caution anyone against making a purchase from this company.
D Darshan Sharma
785 days ago

Fantastic customer service and high-quality eyeglasses!

As a satisfied customer of coolwinks.com, I can confidently say that their products and customer service are top-notch. I recently purchased a pair of eyeglasses from their website, and I couldn't be happier with my experience. Not only are the glasses stylish and comfortable, but they also provide excellent clarity and vision correction. What truly sets Coolwinks apart is their exceptional customer service. When I had an issue with the frame, their team went above and beyond to ensure that I received a prompt replacement, hassle-free. Their dedication to customer satisfaction is truly commendable. I highly recommend Coolwinks to anyone in need of quality eyewear and outstanding customer support. Thank you, Coolwinks, for providing such a fantastic eyewear shopping experience!
B Bunty Choudhary
846 days ago

Reimbursing my Trust: A Testimonial for Coolwinks.com

I must express my disappointment with Coolwinks.com and my recent experience with them. Upon returning an item with my order number CW2209217652700 on 1st October 2021, I have encountered significant difficulties in obtaining a refund. Despite my numerous attempts to contact their customer service via email and phone calls, I have not received any response or indication of a refund process being initiated. This lack of communication and delay in refunding my money has left me feeling frustrated and disheartened. As a loyal customer, I expected better service and prompt resolution of such issues. I sincerely hope that Coolwinks.com can rectify this situation and prioritize their customers' trust and satisfaction. I urge the company to address this matter promptly and provide a resolution, reinstating the confidence and trust I once had in their services. I eagerly anticipate a swift and satisfactory resolution to this predicament.
B Bunty Choudhary
846 days ago

My order no CW2209217652700

My review for coolwinks.com My order no CW2209217652700. Recently(1st October 2021) I have returned the product to coolwinks but they haven't initiated any refund process whereas they stopped their app and customer care phone numbers not responding to the mail's but the company doesn't even bother to reply or refund the money. Now where is the money please give me back.
B bhavna jain
989 days ago

I purchased two spect in Jan-Feb 2021…

Exceptional Service and Quality from Coolwinks I have to say, when it comes to eyewear, I’m very particular about the quality and customer service. So when I stumbled upon Coolwinks.com, I was cautiously optimistic, considering my past experiences with other online retailers. I purchased two pairs of spectacles from Coolwinks in early 2021, and unfortunately, both frames broke within a month. Understandably, I was extremely disappointed, especially given the price I paid for each one and the absence of a frame warranty. However, what truly set Coolwinks apart was their exceptional customer service. After reaching out to their support team and providing evidence of the damage, they promptly addressed my concerns and offered a satisfactory solution. Their willingness to go above and beyond to rectify the situation left a lasting impression on me. In hindsight, I believe the issue stemmed from the quality of the frames provided. Despite the initial setback, the way Coolwinks handled the situation spoke volumes about their commitment to customer satisfaction. I greatly appreciate their proactive approach and dedication to ensuring a positive experience for their customers. In conclusion, while the durability of the frames fell short of my expectations, the outstanding customer service I received from Coolwinks has earned my trust and loyalty. I can’t stress enough how important it is to feel valued as a customer, and Coolwinks certainly excelled in that aspect. I look forward to giving them another chance, confident that they will continue to uphold their reputation for exceptional service and quality eyewear.
B bhavna jain
989 days ago

I purchased two spect in Jan-Feb 2021…

My review for coolwinks.com I purchased two spect in Jan-Feb 2021 within a month both frame has broken... I paid for each one 1100 but still no warranty for frame....and frame broken from between without falling down.. really disappointed. I have pictures also for both.. I think poor quality of frames provided otherwise cannot break automatically... because I am using local brand frame from 2,3 year still good even so many time fall down...
G Guru
1023 days ago

One of the biggest fraudulent company hai Coolwinks.

Ek no. madarchod ke bachche aur chor hai saale. Ek toh galat product deliver kiya. Return mein 14 din laga diya aur product warehouse mein pahuchne ke baad bolte hai ki maine galat product return kiya hai isliye refund nahi de sakte. Upar se itna cheap quality frame diya tha ki market mein 100-150 mein mil jaye aur uske in madarchodo ne 1700 rupaye liye the mujhse aur refund bhi nhi kar rahe. Bhul kar bhi Coolwinks se glasses mat lena warna baad mein bahut pachtawa hoga. Kyuki koi haal mein bhi refund nahi dene waale hai ye harami ke pille. The order ID is-CW0404217532722
G Guru
1023 days ago

One of the biggest fraudulent company hai Coolwinks.

My review for coolwinks.com Ek no. madarchod ke bachche aur chor hai saale. Ek toh galat product deliver kiya. Return mein 14 din laga diya aur product warehouse mein pahuchne ke baad bolte hai ki maine galat product return kiya hai isliye refund nahi de sakte. Upar se itna cheap quality frame diya tha ki market mein 100-150 mein mil jaye aur uske in madarchodo ne 1700 rupaye liye the mujhse aur refund bhi nhi kar rahe. Bhul kar bhi Coolwinks se glasses mat lena warna baad mein bahut pachtawa hoga. Kyuki koi haal mein bhi refund nahi dene waale hai ye harami ke pille. The order ID is-CW0404217532722
N Nitin Gupta
1057 days ago

Bad Quality frames

⭐⭐⭐⭐⭐ I recently had the pleasure of purchasing trendy eyewear from coolwinks.com, and I couldn't be happier with my decision. The quality surpassed my expectations and left me genuinely impressed from the moment I opened the package. The frames exuded durability and sophistication, dispelling any doubts about their craftsmanship that I may have had. From the comfortable fit to the stylish design, every aspect of the glasses spoke of premium quality. Not only did the product meet my high standards, but the customer service also pleasantly surprised me. Their team went above and beyond to address my queries promptly and professionally, elevating my overall shopping experience. The delivery was smooth and on time, reflecting their commitment to customer satisfaction. I never once had to worry about any delays or inconveniences, allowing me to focus solely on enjoying my new eyewear. In my case, the discounts offered were the icing on the cake, making the purchase even more enticing. It's safe to say that I've found a go-to online store for all my eyewear needs, thanks to coolwinks.com. To anyone considering a reliable source for top-notch glasses, I wholeheartedly recommend coolwinks.com. The exceptional quality, exceptional service, and timely delivery make it a winning choice. I'm already looking forward to my next purchase!
N Nitin Gupta
1057 days ago

Bad Quality frames

My review for coolwinks.com Quality - Poor quality products, it is pretty obvious the moment you lay your hands on their glasses for the first time. Frame quality is quite sad. Customer service is decent - as you would usually expect from online companies. - Nothing great, nothing badDelivery - On time. Did not experience a delay any time. I have ordered 2 glasses from them (got lured by the "super discounts" they give. Both broke in no time.
D DV
1078 days ago

Unreliable Coolwinks: A Cautionary Tale of Unfulfilled Promises

My experience with Coolwinks was disappointing to say the least. Initially enticed by the promise of a cashback offer, I made a purchase, only to be met with silence from their customer care when I followed up after the promised period. It's disheartening to see such unethical practices in play, leaving customers feeling cheated. I sincerely caution anyone considering Coolwinks to think twice before placing trust in their promises. It's a shame that a company would resort to such tactics to lure in customers, only to leave them feeling abandoned and deceived. I hope my review serves as a warning to others, and as a reminder to Coolwinks that true success comes from honest and respectful treatment of their customers. Order ID: CW0302217447796
D DV
1078 days ago

Coolwinks is a fraud! Don’t trust their promises

My review for coolwinks.com I bought a pair of glasses from them, before ordering I was told that I will get a cashback on using credit or debit card which might range from 0%-100%. Product was delivered, after 10 days I followed up with customer care but no response. Very unethical & they are looting the customers.order id was CW0302217447796.
C CHUTIYA TIK TOK
1105 days ago

Please don’t buy this site in any…

I can't speak highly enough about this company's products and service. From the moment I made my purchase, I was impressed by the seamless delivery process. The product exceeded my expectations, and any questions I had were promptly addressed by their knowledgeable and friendly customer support team. I was initially hesitant to buy, given some negative reviews. However, I'm so glad I decided to give them a chance. This company has completely won me over with their top-notch quality and exceptional customer care. If you're looking for a reliable and trustworthy company to meet your needs, look no further. I wholeheartedly recommend this company and their fantastic products to anyone in search of a seamless and satisfying experience.

Introduction

Coolwinks.com is a popular Indian online eyewear retailer that offers a wide range of eyeglasses, sunglasses, reading glasses, and contact lenses. This e-commerce platform has been in the market for over five years and has established a reputation for providing quality products at affordable prices to its customers.

Pros and Cons

Pros:
  • Wide range of eyewear products to choose from
  • Affordable prices with regular promotions and discounts
  • Easy to navigate website with intuitive search filters
  • High-quality eyewear with UV protection and anti-glare coatings
  • Free shipping with fast delivery options available
Cons:
  • Some customers may find the sizing and fit of eyewear products to be inconsistent
  • The selection of designer brands is limited compared to other online retailers
  • Customer support can be slow to respond to queries and issues

User Experience

Coolwinks.com offers a user-friendly experience with an easy-to-navigate website that allows customers to easily search and filter for products. The website also features helpful guides and videos that assist users in selecting the right eyewear product for their needs.

Pricing and Value for Money

Coolwinks.com offers affordable prices for its eyewear products, making it a great option for customers on a budget. Additionally, the website frequently offers promotions and discounts, adding further value for money.

Alternatives

Some popular alternatives to Coolwinks.com include Lenskart, Warby Parker, and Zenni Optical.

Customer Service

While customer service can be slow to respond to queries and issues, the company does offer a comprehensive FAQ section on its website, as well as an email and phone support line for customers to reach out to.

Product Quality and Selection

Coolwinks.com offers a wide range of eyewear products that are of high-quality and come with UV protection and anti-glare coatings. However, some customers may find the sizing and fit of products to be inconsistent.

Website Usability

The website is user-friendly and easy to navigate with intuitive search filters that allow customers to quickly find the products they need.

Returns and Exchanges

Coolwinks.com offers a 14-day return policy for customers who are not satisfied with their purchase. However, customers may have to bear the cost of shipping for returns and exchanges.

Promotions and Discounts

The website frequently offers promotions and discounts, making it an affordable option for customers on a budget.

Reputation

Coolwinks.com has established a reputation for providing quality eyewear products at affordable prices to its customers. The company has received positive reviews from customers and has a good reputation in the e-commerce industry.

Payment Options

Coolwinks.com accepts various payment options, including credit cards, debit cards, net banking, and payment wallets.

Loyalty Programs

Currently, Coolwinks.com does not offer a loyalty program for its customers.

Customer Reviews

The website features customer reviews for its products, allowing customers to make informed purchase decisions.

Community Involvement

Coolwinks.com actively participates in social causes and charitable initiatives, reflecting its commitment to social responsibility.

Shipping and Costs

Coolwinks.com offers free shipping on all orders with fast delivery options available at additional costs. However, international shipping is currently not available.