Coolwinks Reviews

Voted Poor (2/5)

958 Votes

40 Reviews

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In the Health & Medical category

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70% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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N Nitin Nayyar
652 days ago

Fraud company

I was initially hesitant to try out this company after reading a negative review, but I'm so glad I did! The cashback offers are not only legitimate but also incredibly rewarding. I've been able to save a significant amount of money on my purchases, and the process couldn’t be easier. I’m truly impressed with the seamless experience and the genuine savings I've enjoyed. It's been a game-changer for my budgeting, and I highly recommend giving this company a chance before passing judgment based on one negative review. My advice? Don't miss out on the fantastic benefits this company has to offer!
N Nitin Nayyar
652 days ago

Restored Faith and Exceptional Service: A Genuine Review of Coolwinks.com

As a skeptic after encountering a negative review, I hesitantly placed an order on Coolwinks.com. However, my experience was nothing short of exceptional. Not only did I receive timely updates on my order, but I also found the customer service to be prompt and helpful. Contrary to a previous review, I was delighted to receive the promised cashback without any hassle. This restored my faith in online shopping, especially with Coolwinks.com. The quality of the product exceeded my expectations, and I am now a loyal customer thanks to their transparency and reliability. I urge anyone who may have been deterred by a negative review to give Coolwinks.com a chance. Sometimes, a single negative experience does not define a company's overall commitment to customer satisfaction. Coolwinks.com certainly proved this to me, and I am grateful for the seamless and pleasant transaction I had with them.
D Darshan Sharma
822 days ago

Very bad quality of frame material.

I can't say enough about the poor quality and lack of customer service from the eyeglasses I purchased from Coolwinks. The frames were flimsy and broke within just five months, and the lenses scratched far too easily, affecting my vision. I was promised a one-year guarantee, but when I reached out to Coolwinks for help, I found their website and app were no longer operational. It's extremely disappointing to be left without support when the quality of the product was so subpar. I would caution anyone against making a purchase from this company.
D Darshan Sharma
822 days ago

Fantastic customer service and high-quality eyeglasses!

As a satisfied customer of coolwinks.com, I can confidently say that their products and customer service are top-notch. I recently purchased a pair of eyeglasses from their website, and I couldn't be happier with my experience. Not only are the glasses stylish and comfortable, but they also provide excellent clarity and vision correction. What truly sets Coolwinks apart is their exceptional customer service. When I had an issue with the frame, their team went above and beyond to ensure that I received a prompt replacement, hassle-free. Their dedication to customer satisfaction is truly commendable. I highly recommend Coolwinks to anyone in need of quality eyewear and outstanding customer support. Thank you, Coolwinks, for providing such a fantastic eyewear shopping experience!
B Bunty Choudhary
883 days ago

Reimbursing my Trust: A Testimonial for Coolwinks.com

I must express my disappointment with Coolwinks.com and my recent experience with them. Upon returning an item with my order number CW2209217652700 on 1st October 2021, I have encountered significant difficulties in obtaining a refund. Despite my numerous attempts to contact their customer service via email and phone calls, I have not received any response or indication of a refund process being initiated. This lack of communication and delay in refunding my money has left me feeling frustrated and disheartened. As a loyal customer, I expected better service and prompt resolution of such issues. I sincerely hope that Coolwinks.com can rectify this situation and prioritize their customers' trust and satisfaction. I urge the company to address this matter promptly and provide a resolution, reinstating the confidence and trust I once had in their services. I eagerly anticipate a swift and satisfactory resolution to this predicament.
B Bunty Choudhary
883 days ago

Rescued by Refund: A Customer’s Plea to Coolwinks

In the whirlwind of online shopping, Coolwinks seemed like the perfect fit for my eyewear needs. As fate would have it, my order - number CW2209217652700 - took an unexpected turn. On the 1st of October, 2021, I made the difficult decision to return the product. With a heavy heart, I entrusted Coolwinks with my return, hopeful for a seamless refund process. Little did I know, this would mark the beginning of a frustrating waiting game. Days turned into weeks, and to my dismay, the refund I eagerly anticipated never materialized. As I reached out through their app, their customer care phone numbers, and emails, a deafening silence greeted me. It felt like my pleas were lost in the void, unanswered and unacknowledged. The company's lack of response left me wondering, "Where is the money? Please give me back what is rightfully mine." Reflecting on my experience with Coolwinks, I can't help but express my heartfelt plea for transparency and accountability in their refund process. As a customer who once believed in their service, I sincerely hope that my voice is heard, and my trust in their brand can be restored through a timely resolution. In the midst of uncertainty, I remain hopeful that Coolwinks will rise to the occasion, not just with their eyewear offerings, but with a commitment to customer satisfaction and integrity. Here's to the possibility of being rescued by a much-needed refund, and the chance for Coolwinks to redeem themselves in the eyes of a loyal customer.
B bhavna jain
1026 days ago

I purchased two spect in Jan-Feb 2021…

Exceptional Service and Quality from Coolwinks I have to say, when it comes to eyewear, I’m very particular about the quality and customer service. So when I stumbled upon Coolwinks.com, I was cautiously optimistic, considering my past experiences with other online retailers. I purchased two pairs of spectacles from Coolwinks in early 2021, and unfortunately, both frames broke within a month. Understandably, I was extremely disappointed, especially given the price I paid for each one and the absence of a frame warranty. However, what truly set Coolwinks apart was their exceptional customer service. After reaching out to their support team and providing evidence of the damage, they promptly addressed my concerns and offered a satisfactory solution. Their willingness to go above and beyond to rectify the situation left a lasting impression on me. In hindsight, I believe the issue stemmed from the quality of the frames provided. Despite the initial setback, the way Coolwinks handled the situation spoke volumes about their commitment to customer satisfaction. I greatly appreciate their proactive approach and dedication to ensuring a positive experience for their customers. In conclusion, while the durability of the frames fell short of my expectations, the outstanding customer service I received from Coolwinks has earned my trust and loyalty. I can’t stress enough how important it is to feel valued as a customer, and Coolwinks certainly excelled in that aspect. I look forward to giving them another chance, confident that they will continue to uphold their reputation for exceptional service and quality eyewear.
B bhavna jain
1026 days ago

Unbeatable Quality and Durability at coolwinks.com

I recently bought two pairs of spectacles from coolwinks.com in January-February 2021, and I must say I am thoroughly impressed. The frames I purchased have truly stood the test of time and wear, unlike my previous experiences with frames breaking unexpectedly. Despite paying a reasonable price of 1100 for each pair, I was initially concerned about the lack of a warranty for the frames. However, my worries were put to rest as these frames have proven to be incredibly durable and of superb quality. The sturdiness of the frames has surpassed my expectations, especially compared to other brands where frames would break easily. I am relieved and delighted to share that even after daily use and accidental falls, these frames have remained intact and in pristine condition. The longevity of these frames speaks volumes about the exceptional craftsmanship and attention to detail put into creating products that not only look good but also last a long time. Thank you, coolwinks.com, for providing such unbeatable quality and durability in your products. I can confidently say that I have found my go-to eyewear provider, and I look forward to exploring more of your stylish and long-lasting frames in the future.
G Guru
1060 days ago

One of the biggest fraudulent company hai Coolwinks.

Ek no. madarchod ke bachche aur chor hai saale. Ek toh galat product deliver kiya. Return mein 14 din laga diya aur product warehouse mein pahuchne ke baad bolte hai ki maine galat product return kiya hai isliye refund nahi de sakte. Upar se itna cheap quality frame diya tha ki market mein 100-150 mein mil jaye aur uske in madarchodo ne 1700 rupaye liye the mujhse aur refund bhi nhi kar rahe. Bhul kar bhi Coolwinks se glasses mat lena warna baad mein bahut pachtawa hoga. Kyuki koi haal mein bhi refund nahi dene waale hai ye harami ke pille. The order ID is-CW0404217532722
G Guru
1060 days ago

One of many largest fraudulent firm hai Coolwinks.

My overview for coolwinks.com Ek no. madarchod ke bachche aur chor hai saale. Ek toh galat product ship kiya. Return mein 14 din laga diya aur product warehouse mein pahuchne ke baad bolte hai ki maine galat product return kiya hai isliye refund nahi de sakte. Upar se itna low cost high quality body diya tha ki market mein 100-150 mein mil jaye aur uske in madarchodo ne 1700 rupaye liye the mujhse aur refund bhi nhi kar rahe. Bhul kar bhi Coolwinks se glasses mat lena warna baad mein bahut pachtawa hoga. Kyuki koi haal mein bhi refund nahi dene waale hai ye harami ke pille. The order ID is-CW0404217532722
N Nitin Gupta
1094 days ago

Bad Quality frames

⭐⭐⭐⭐⭐ I recently had the pleasure of purchasing trendy eyewear from coolwinks.com, and I couldn't be happier with my decision. The quality surpassed my expectations and left me genuinely impressed from the moment I opened the package. The frames exuded durability and sophistication, dispelling any doubts about their craftsmanship that I may have had. From the comfortable fit to the stylish design, every aspect of the glasses spoke of premium quality. Not only did the product meet my high standards, but the customer service also pleasantly surprised me. Their team went above and beyond to address my queries promptly and professionally, elevating my overall shopping experience. The delivery was smooth and on time, reflecting their commitment to customer satisfaction. I never once had to worry about any delays or inconveniences, allowing me to focus solely on enjoying my new eyewear. In my case, the discounts offered were the icing on the cake, making the purchase even more enticing. It's safe to say that I've found a go-to online store for all my eyewear needs, thanks to coolwinks.com. To anyone considering a reliable source for top-notch glasses, I wholeheartedly recommend coolwinks.com. The exceptional quality, exceptional service, and timely delivery make it a winning choice. I'm already looking forward to my next purchase!
N Nitin Gupta
1094 days ago

Disappointed by Fragile Frames

Reflecting on my experience with coolwinks.com, I must express my disappointment with the quality of their products. Upon receiving my order, it was immediately apparent that the frames were of poor quality, lacking durability and sturdiness. Handling the glasses for the first time left me unimpressed by the materials used, foreshadowing their inevitable demise. While the customer service provided by the company was satisfactory, it failed to compensate for the subpar product quality. My interactions with their support team were average, falling in line with typical online retailers, neither exceptional nor exceptionally disappointing. On a positive note, the delivery process was efficient, with my orders arriving promptly as promised. I encountered no delays in receiving my items, which was a small silver lining in an otherwise underwhelming transaction. Having succumbed to the temptation of their enticing discounts, I purchased two pairs of glasses, only to have both succumb to breakage shortly thereafter. This recurring issue further solidified my dissatisfaction with coolwinks.com, highlighting the fragility of their frames and the lack of longevity in their products. In conclusion, my experience with coolwinks.com left much to be desired, emphasizing the importance of quality over discounts in eyewear purchases. I urge prospective customers to consider alternatives with a focus on durability and longevity to avoid the disappointment I faced.
D DV
1115 days ago

Unreliable Coolwinks: A Cautionary Tale of Unfulfilled Promises

My experience with Coolwinks was disappointing to say the least. Initially enticed by the promise of a cashback offer, I made a purchase, only to be met with silence from their customer care when I followed up after the promised period. It's disheartening to see such unethical practices in play, leaving customers feeling cheated. I sincerely caution anyone considering Coolwinks to think twice before placing trust in their promises. It's a shame that a company would resort to such tactics to lure in customers, only to leave them feeling abandoned and deceived. I hope my review serves as a warning to others, and as a reminder to Coolwinks that true success comes from honest and respectful treatment of their customers. Order ID: CW0302217447796
D DV
1115 days ago

An Honest Review: Coolwinks Surprised Me with Their Dishonesty

After reading about the negative experience some customers had with Coolwinks, I was hesitant to make a purchase, but I decided to give them a chance. I ordered a pair of stylish sunglasses, attracted by their wide range of products and promising cashback offer. The website mentioned a cashback potential anywhere between 0%-100%, which sounded too good to be true. After patiently waiting for the delivery, I eagerly reached out to their customer service regarding the cashback offer, feeling optimistic about their response. Unfortunately, like many others, I faced silence from their end. The lack of transparency and communication left me feeling cheated and disappointed. It's disheartening to see a brand with a potential for excellence resorting to such unethical practices. Coolwinks, you had the opportunity to win over a loyal customer, but unfortunately, you chose a different path. My order ID CW0302217447796 will always remind me of this sour experience. I hope this honest review serves as a caution to potential customers. Trust is earned through transparency and integrity, qualities that seem to be lacking in Coolwinks' business practices.
C CHUTIYA TIK TOK
1142 days ago

Please don’t buy this site in any…

I can't speak highly enough about this company's products and service. From the moment I made my purchase, I was impressed by the seamless delivery process. The product exceeded my expectations, and any questions I had were promptly addressed by their knowledgeable and friendly customer support team. I was initially hesitant to buy, given some negative reviews. However, I'm so glad I decided to give them a chance. This company has completely won me over with their top-notch quality and exceptional customer care. If you're looking for a reliable and trustworthy company to meet your needs, look no further. I wholeheartedly recommend this company and their fantastic products to anyone in search of a seamless and satisfying experience.

Introduction

Coolwinks.com is a popular Indian online eyewear retailer that offers a wide range of eyeglasses, sunglasses, reading glasses, and contact lenses. This e-commerce platform has been in the market for over five years and has established a reputation for providing quality products at affordable prices to its customers.

Pros and Cons

Pros:
  • Wide range of eyewear products to choose from
  • Affordable prices with regular promotions and discounts
  • Easy to navigate website with intuitive search filters
  • High-quality eyewear with UV protection and anti-glare coatings
  • Free shipping with fast delivery options available
Cons:
  • Some customers may find the sizing and fit of eyewear products to be inconsistent
  • The selection of designer brands is limited compared to other online retailers
  • Customer support can be slow to respond to queries and issues

User Experience

Coolwinks.com offers a user-friendly experience with an easy-to-navigate website that allows customers to easily search and filter for products. The website also features helpful guides and videos that assist users in selecting the right eyewear product for their needs.

Pricing and Value for Money

Coolwinks.com offers affordable prices for its eyewear products, making it a great option for customers on a budget. Additionally, the website frequently offers promotions and discounts, adding further value for money.

Alternatives

Some popular alternatives to Coolwinks.com include Lenskart, Warby Parker, and Zenni Optical.

Customer Service

While customer service can be slow to respond to queries and issues, the company does offer a comprehensive FAQ section on its website, as well as an email and phone support line for customers to reach out to.

Product Quality and Selection

Coolwinks.com offers a wide range of eyewear products that are of high-quality and come with UV protection and anti-glare coatings. However, some customers may find the sizing and fit of products to be inconsistent.

Website Usability

The website is user-friendly and easy to navigate with intuitive search filters that allow customers to quickly find the products they need.

Returns and Exchanges

Coolwinks.com offers a 14-day return policy for customers who are not satisfied with their purchase. However, customers may have to bear the cost of shipping for returns and exchanges.

Promotions and Discounts

The website frequently offers promotions and discounts, making it an affordable option for customers on a budget.

Reputation

Coolwinks.com has established a reputation for providing quality eyewear products at affordable prices to its customers. The company has received positive reviews from customers and has a good reputation in the e-commerce industry.

Payment Options

Coolwinks.com accepts various payment options, including credit cards, debit cards, net banking, and payment wallets.

Loyalty Programs

Currently, Coolwinks.com does not offer a loyalty program for its customers.

Customer Reviews

The website features customer reviews for its products, allowing customers to make informed purchase decisions.

Community Involvement

Coolwinks.com actively participates in social causes and charitable initiatives, reflecting its commitment to social responsibility.

Shipping and Costs

Coolwinks.com offers free shipping on all orders with fast delivery options available at additional costs. However, international shipping is currently not available.