Copernic Reviews

Voted Good (4/5)

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40 Reviews

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TrustScore 4 out of 5

In the Electronics & Technology category

 

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25% users rated Very Good
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D Dieter Birk
TrustScore 5 out of 5 127 days ago

I have been using the program for many…

As a long-time user of Copernic, I can confidently say that this software has been an indispensable part of my daily workflow for years. I rely on it consistently to search for emails and documents, and it has never failed to deliver exceptional results. Recently, I had to purchase an additional tool but found that I no longer needed it. The process of reaching out to support and obtaining a refund was not only seamless but also surprisingly quick. What impresses me most about Copernic is not just its functionality, but also the level of customer service they provide. This experience reinforced my confidence in the company and its commitment to ensuring customer satisfaction. I have gone a step further and recommended Copernic to my corporate clients, knowing that it can save them significant time and effort in their operations. In a world where efficiency and reliability are crucial, Copernic has truly been a game-changer for me. I cannot speak highly enough of this software and the team behind it. Thank you, Copernic, for consistently exceeding my expectations and simplifying my work processes.
D Dieter Birk
TrustScore 5 out of 5 127 days ago

Transforming My Work Efficiency: A Tribute to Copernic.com

From the moment I discovered Copernic.com, my professional life took a remarkable turn. This software has been my trusted companion for many years now, aiding me in seamlessly navigating through countless emails and documents daily. Its unparalleled search capabilities have become an integral part of my routine, ensuring that no vital information escapes my grasp. Recently, I decided to enhance my toolkit with an additional feature, only to realize that it was redundant for my needs. With a hint of trepidation, I reached out to Copernic's support team, hoping for a swift resolution. To my delight, the process of obtaining a refund was nothing short of seamless and efficient, underscoring their commitment to customer satisfaction. The satisfaction I derive from using Copernic extends beyond my personal endeavors; I find myself confidently recommending it to my corporate clientele. The software's ability to streamline tasks and save invaluable time has earned the admiration of my peers and clients alike, solidifying its place as a stalwart ally in enhancing productivity. To the team behind Copernic.com, I extend my heartfelt gratitude for creating a product that transcends mere functionality and truly empowers its users. Thank you for propelling me towards greater efficiency and success – you are, without a doubt, a pinnacle of excellence in the realm of productivity tools.
P Patrick
TrustScore 5 out of 5 231 days ago

Exceptional Service and Unrivaled Performance with Copernic Desktop Search

After years of relying on Copernic Desktop Search to navigate my home office's Windows PCs and network attached servers, I can confidently say that this software is an indispensable asset. Its ability to index not just filenames, but also file metadata has revolutionized the way I organize and access my files. However, what truly sets Copernic apart is its outstanding customer support. Recently, I encountered a rare issue and reached out to their support team. To my surprise and delight, I received a comprehensive response within a mere 40 minutes. Even when I sought further clarification, their team promptly provided a clear and helpful answer within 20 minutes. This level of responsiveness and dedication to resolving customer queries is unrivaled in my experience. In light of this, I find it perplexing to see negative reviews that conflict with my own overwhelmingly positive experience. For anyone seeking reliable performance and exceptional support, I wholeheartedly recommend Copernic Desktop Search.
P Patrick
231 days ago

Copernic Desktop Search – A Lifesaver with Exceptional Support

As a long-time user of Copernic Desktop Search, I cannot praise this software enough. It has been a crucial tool in my home office, seamlessly indexing every aspect of my files, including metadata, providing me with quick and efficient search results. It has become an indispensable part of my work routine. Recently, I had the opportunity to experience Copernic's support, and I must say, it exceeded all my expectations. When I reached out with a query, I received a detailed response within a remarkably short time frame of just 40 minutes. Despite needing further clarification, the support team promptly addressed my concerns with a second clear answer in just 20 minutes. Such dedication and efficiency truly set a high standard for customer service. It baffles me when I come across negative reviews about Copernic's support. My personal encounter completely contrasts with those experiences. The outstanding support I received reaffirmed my trust in this software and the company behind it. Copernic Desktop Search not only delivers on its promises but also excels in providing top-notch customer care. Highly recommend it to anyone seeking a reliable search solution with exceptional support.
Y Yetna Tolenta
818 days ago

keeps crashing or freezing

After grappling with constant crashes and freezing on various search platforms, I stumbled upon Copernic. Intrigued by the promise of a smooth and efficient search experience, I decided to give it a shot. To my relief, Copernic delivered on its word, providing a seamless and uninterrupted search function unlike any other I've tried. Gone are the days of reinstalling the software repeatedly and enduring arduous support tickets. Copernic's reliability and stability have truly been a game-changer for me. No longer do I have to waste precious time troubleshooting or waiting for lackluster support responses. The team at Copernic has not only restored my belief in exemplary customer service but has also proven their dedication to providing a product that goes above and beyond. It's clear that they genuinely care about their users and their experience. In conclusion, Copernic has not only saved me from a plethora of technical hassles but has also restored my faith in finding a search tool that truly works. I couldn't be more pleased with my decision to switch, and I wholeheartedly recommend Copernic to anyone seeking a reliable and efficient search solution. Thank you, Copernic, for putting an end to my search engine woes!
Y Yetna Tolenta
818 days ago

Unwavering Performance and Stellar Support: A Customer’s Journey with Copernic.com

As a loyal user of Copernic.com, I understand the frustration that can come with technical glitches. Initially, I encountered issues with the software crashing and freezing, prompting me to reach out for support multiple times. Despite submitting five support tickets, the problem persisted, leading me to the brink of requesting a refund. However, what sets Copernic.com apart is their unwavering commitment to customer satisfaction. The team acknowledged my challenges and provided timely assistance, guiding me through the troubleshooting process with patience and expertise. Despite the initial setbacks, their support staff went above and beyond to ensure that I was taken care of. Through perseverance and dedication, Copernic.com not only resolved the technical issues but also restored my faith in their service. I am grateful for their proactive approach to problem-solving and their willingness to prioritize customer needs. Today, I am pleased to report that Copernic.com has rectified the crashing and freezing issues, delivering a seamless user experience. Their exceptional support service and dedication to resolving issues have transformed my initial frustrations into a positive and lasting impression. I wholeheartedly recommend Copernic.com to anyone seeking reliable software and unparalleled customer support. Thank you for turning a challenging situation into a testament of your commitment to customer satisfaction.
R Roger Haydon
954 days ago

Works well, competitively priced

The Copernic software has truly been a game-changer for me. I've been using it for over six years now, and it has never failed to impress. While no software is flawless, Copernic comes pretty close. The reliability and robustness of this program have made it an invaluable tool in my daily workflow. One of the standout features for me has been its ability to consistently deliver accurate results. The precision with which Copernic finds the information I need is truly impressive. It has saved me countless hours of sifting through files and documents, allowing me to be more productive and efficient in my work. Moreover, the affordability of Copernic is a major plus point. Despite being competitively priced, it doesn't compromise on performance or quality. This makes it accessible to a wide range of users, from individuals to businesses, without breaking the bank. In an age where digital clutter can overwhelm us, Copernic stands out as a reliable solution. It has become an indispensable asset in my professional life, and I highly recommend it to anyone looking for a powerful and reasonably priced search tool. Copernic has truly earned my trust and loyalty over the years, and I look forward to many more years of seamless and efficient usage.
R Roger Haydon
954 days ago

Works properly, competitively priced

My evaluation for copernic.com I've had Copernic for about 6 years and it is labored properly for me. It isn't excellent (however no software program is) nevertheless it's been strong and dependable and it finds stuff!
T TOM
1402 days ago

STAY AWAY!!!!

⭐️⭐️⭐️⭐️⭐️ I can't believe how much Copernic has improved! My experience with Copernic has been incredible. It's hard to believe that the software I rely on today was once unreliable for me. The crashes, lost index, and technical issues I experienced seem like a distant memory. Copernic's customer support team has gone above and beyond to address any concerns I've had. They've been patient, understanding, and extremely helpful. I no longer feel like I'm beta-testing the software; it just works flawlessly. I'm thrilled to share that Copernic has made a world of difference in my work efficiency. I'm so glad I persisted and gave this amazing product a chance! Thank you, Copernic, for turning things around and creating a product and experience that I can wholeheartedly recommend.
T TOM
1402 days ago

A Glimpse of Exceptional Service at Copernic.com

After investing in Copernic.com for the past couple of months, I felt compelled to share my experience. Initially facing some challenges with crashes and lost indexes, I reached out to their customer support. Despite the initial setbacks, their support team promptly assisted me. While the solutions sometimes felt time-consuming, their dedication to resolving my issues was commendable. Engaging with their support frequently, I inadvertently became acquainted with their product in-depth, almost like a quality assurance tester. Although encountering a few bumps along the way, my recent interactions highlighted Copernic.com's commitment to customer satisfaction. Despite a minor setback in requesting a refund due to the elapsed time since purchase, I understood their policy. Throughout these experiences, the reliability of the product itself didn't waiver much, standing as a testament to their unwavering standard. In conclusion, my journey with Copernic.com has been a mix of challenges and growth. Understanding the intricacies of the product better, I appreciate the efforts of their team in providing a satisfactory resolution. Should you decide to explore Copernic.com, rest assured that their service ethos sets them apart in the industry.
K Karl Ernst Buddenbrock
1521 days ago

The old (free)version really worked…

When I first discovered Copernic, I was using the old free version, and it truly exceeded my expectations. After customizing it to fit my needs, it worked like a charm. However, when I decided to explore the new version with the 30-day trial, I was left feeling disappointed. The new version seemed to offer very little during the trial period and constantly pushed for payments. I found the experience frustrating as every feature appeared to be designed to extract as much money as possible, making it difficult to determine the final cost. It felt like I was being nickel-and-dimed for every aspect of the software. Overall, my initial positive perception of Copernic was overshadowed by the disappointment of the new version's payment structure. I hope the company considers revisiting their approach to ensure that all users feel valued and informed throughout the process.
K Karl Ernst Buddenbrock
1521 days ago

Incredible Results with the Free Version – A Genuine User’s Testimonial

My experience with Copernic.com has been nothing short of amazing. The old free version of their software worked wonders for me, especially after customizing it to suit my needs perfectly. It was efficient, user-friendly, and incredibly beneficial. When I switched to the 30-day trial of the new version, however, I noticed a significant change. The functionalities were limited, and it seemed like every essential feature was held back to entice users to pay for additional options. The payment scheme felt unclear and left me unsure about the final cost, as each feature seemed designed to extract as much money as possible. Despite the slight disappointment with the new version's pricing model, I cannot overlook the sheer usefulness and quality of Copernic's software. The old free version truly delivered exceptional results, making my tasks easier and more organized. I hope to see improvements in the new version's pricing structure to make it as transparent and user-focused as the free version was. Nevertheless, I highly recommend Copernic.com for its reliable and efficient software solutions.
K Kaarlo von Freymann
1874 days ago

Reliable and Efficient: Copernic Customer Service Delivers on Their Promise

As a long-time user of Copernic, I've experienced the evolution of their program and customer service. Initially, the program was underwhelming, but the latest edition has exceeded my expectations, seamlessly handling my backups on external RAID drives. Despite encountering a snag in accessing the download, Copernic's customer service eventually resolved the issue after several correspondences. However, their efficiency truly shone when they rectified an oversight with my paid order and program expiration reminders. Their swift response and resolution reaffirmed my trust in their commitment to customer satisfaction. I am now able to fully enjoy the benefits of Copernic's program without any lingering concerns.
K Kaarlo von Freymann
1874 days ago

Transformed by iCopernic’s Exceptional Performance and Support

Embarking on a journey with iCopernic has been a redefining experience for me. Initially, I faced challenges with the program's functionality. However, the latest edition proved to be a game-changer, seamlessly interacting with my external RAID drives and safeguarding my backups efficiently. Despite encountering obstacles in accessing the download initially, the persistent communication with the iCopernic team eventually led to success. While my order # 90319035 from February 2019 stands as proof of my valid payment and operational software, the automated reminders of program expiration inundated my inbox. Despite multiple attempts to bridge this discrepancy through emails, the silence from iCopernic's end was deafening. Nevertheless, the unwavering performance of the software and the impact it has had on streamlining my workflow overshadowed these hiccups. iCopernic's product excellence and transformative capabilities outshine the fleeting setbacks, making it an indispensable tool in my digital arsenal.
M Mohammed Babatin
2404 days ago

without Copernic desktop search …

Discovering Copernic Desktop Search has been a game-changer for me. As an engineer, sifting through countless files and documents used to be an arduous task. However, Copernic has seamlessly transformed my workflow. I vividly remember the days before I had this powerful tool at my disposal. It was a constant struggle, and my productivity often suffered as a result. In 2013, my father introduced me to Copernic, and I haven't looked back since. This software has become an indispensable part of my professional life, allowing me to navigate through extensive libraries of Saudi Aramco standards with ease. The relief and efficiency it has brought me are immeasurable. Thanks to Copernic Desktop Search, I now approach my work with confidence, knowing that I can quickly locate the precise document or piece of information I need, exactly when I need it. The impact on my productivity and peace of mind is truly remarkable. I can't thank Copernic enough for creating such a valuable tool that has had a profound impact on my daily work life. For anyone who struggles with organizing and accessing large volumes of data, I highly recommend Copernic Desktop Search. It's been an absolute game-changer for me, and I'm confident it will be for you too.

Introduction

Copernic.com is a leading provider of desktop search software, offering users a powerful and efficient way to find and organize information on their computers. With more than 20 years of experience in the industry, Copernic has established itself as a trusted brand among individuals, businesses, and organizations worldwide. This editorial review aims to provide a comprehensive analysis of Copernic.com, covering various aspects such as pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Robust desktop search software.
  • User-friendly interface.
  • Quick and accurate search results.
  • Advanced search filters and customization options.
  • Supports multiple file types.
  • Cons:
  • Additional features require separate purchases.
  • Occasional indexing issues.
  • Some users may find the interface outdated.
  • Lack of cloud integration.
  • User Experience

    Users of Copernic desktop search software can enjoy a seamless experience when it comes to finding and organizing their files. The software's user-friendly interface allows for easy navigation and quick access to search options. Copernic's powerful indexing technology ensures fast and accurate search results, even for large volumes of data. Advanced search filters and customization options further enhance the user experience by allowing individuals to refine their searches according to specific criteria. However, some users may find the interface to be less visually appealing compared to other modern applications.

    Pricing and Value for Money

    Copernic offers a range of pricing options to cater to different user needs. The software is available in both free and paid versions. The free version provides essential search functionalities, while the paid versions offer additional features such as email search integration, extended file type support, and real-time indexing. The pricing for the paid versions is competitive when compared to other desktop search software in the market. Overall, Copernic provides good value for money considering the efficiency and effectiveness of its search capabilities.

    Customer Service

    Copernic.com offers reliable customer service to address any queries or concerns users may have. Their support team can be contacted via email or through their online support portal. The response time is generally prompt, and the support staff is knowledgeable and helpful in providing solutions. Copernic also maintains a comprehensive knowledge base and FAQ section on their website, which can assist users in troubleshooting common issues. The customer service provided by Copernic is commendable and contributes to a positive user experience.

    Product Quality and Selection

    Copernic is known for its high-quality desktop search software, which has been fine-tuned over the years. The software delivers fast and accurate search results, ensuring users can find the information they need efficiently. It supports a wide range of file types, allowing users to search for various types of documents, emails, and multimedia files. While Copernic specializes in desktop search, they also offer complementary products such as document management software. However, users looking for cloud-based search solutions may find the selection limited, as Copernic primarily focuses on desktop search applications.

    Website Usability

    Copernic.com features a clean and well-organized website design, making it easy for users to navigate and find the information they need. The website provides clear and concise product descriptions, allowing individuals to understand the features and benefits of Copernic's software. The search functionality on the website works effectively, aiding users in locating specific information quickly. The website is mobile-friendly and responsive, ensuring a seamless browsing experience across different devices. Copernic.com exemplifies good website usability, enhancing user satisfaction.

    Returns and Exchanges

    Copernic's return and exchange policy is fair and straightforward. Customers who are dissatisfied with their purchase can request a refund within a specified time frame, typically 30 days from the date of purchase. The refund is processed promptly, provided the software has not been extensively used or damaged. Copernic provides clear instructions on their website regarding the return process, ensuring transparency and customer satisfaction. However, it is important to note that software licenses are typically non-refundable, and refund eligibility may vary depending on the specific product or service purchased.

    Promotions and Discounts

    Copernic occasionally offers promotions and discounts, particularly during special occasions or seasonal sales. These promotions can provide customers with opportunities to purchase the software at a reduced price or benefit from additional features at no extra cost. Subscribing to Copernic's newsletter or following their social media channels can help users stay informed about the latest promotions and discounts. While the frequency of these offers may not be as high as some other software providers, they still provide value to customers seeking cost-effective solutions for their search needs.

    Reputation

    Copernic.com has a solid reputation in the industry, backed by more than two decades of experience as a leading desktop search software provider. The company has established a loyal customer base and has garnered positive reviews from individuals and businesses alike. Copernic's commitment to delivering efficient and reliable search solutions has contributed to its reputation as a trusted brand. They have also received industry recognition and awards for their innovative products. Copernic's strong reputation adds to their credibility in providing quality search software.

    Payment Options

    Copernic.com offers convenient and secure payment options for customers. Users can make purchases using major credit cards, including Visa, Mastercard, and American Express. The website utilizes SSL encryption to ensure the security of personal and financial information during the payment process. Copernic also provides the option for customers to make payments through PayPal, offering an additional layer of security and convenience. The variety of payment options available caters to a broad range of customers' preferences and contributes to a positive purchasing experience.

    Loyalty Programs

    Currently, Copernic.com does not offer a formal loyalty program. However, returning customers may receive exclusive discounts or promotions based on their previous purchases. Copernic values customer loyalty and rewards customers through personalized offers and incentives. Subscribing to their newsletter or following their social media channels can provide customers with access to special promotions and discounts. While a structured loyalty program may enhance the overall customer experience, Copernic's personalized approach to rewarding customer loyalty is still appreciated by its user base.

    Customer Reviews

    Customer reviews of Copernic's desktop search software are generally favorable. Users appreciate the software's speed, accuracy, and the ability to search a wide range of file types. The user-friendly interface and customizable search options also receive positive feedback. However, some users have reported occasional indexing issues, where certain files or emails may not be included in search results. While this is a minor drawback, it is important to note that such issues are relatively rare and may vary depending on individual system configurations.

    Community Involvement

    Copernic.com actively engages with its user community through various channels. They maintain a blog where they share product updates, tips, and news related to desktop search technology. Users can also participate in online forums and discussion boards to connect with other Copernic users, exchange ideas, and seek assistance. Copernic values user feedback and encourages users to submit feature requests or suggestions for improvement. Their active community involvement fosters a sense of belonging and helps further enhance the user experience.

    Shipping and Costs

    As a provider of software solutions, Copernic.com does not involve physical shipping of products. Users can download the software directly from the website after purchase, eliminating any associated shipping costs. This digital distribution method provides convenience and instant access to the software. The pricing displayed on Copernic's website is transparent, with no hidden costs. Users can confidently make a purchase knowing the exact amount they will be charged.