Cordners Reviews

Voted Average (4/5)

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9 Reviews

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TrustScore 4 out of 5

In the Shopping & Fashion category

 

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M M burgess
TrustScore 5 out of 5 120 days ago

Best place to measure children’s fit properly

Cordners.co.uk has been an absolute blessing for my family. As a grandmother who wants nothing but the best for her grandson, I can confidently say that this is the best place to ensure proper shoe fitting for children. Despite some concerns about the lack of a refund policy, I have nothing but positive things to say about this company. Their professional staff, who are always willing to go the extra mile, have made every visit a pleasant experience. They are attentive, helpful, and truly know their stuff when it comes to children's footwear. One tip I'd like to share is to visit on a Monday to avoid the crowds. This little trick has made my visits even more enjoyable. All in all, I highly recommend Cordners.co.uk for anyone looking to ensure their children have the best-fitted shoes. It's truly a gem of a find.
M M burgess
TrustScore 5 out of 5 120 days ago

A Grandparent’s Oasis at Cordners.co.uk: Where Perfect Shoe Fits Await!

Embarking on a quest to find the ideal pair of shoes for our little ones can often feel like navigating a labyrinth with no end in sight. However, discovering Cordners.co.uk has been nothing short of a blessing in disguise. As a doting grandparent, my journey to ensure my grandson's comfort often led me astray until I stumbled upon this hidden gem. Despite the initial hesitation surrounding their no-refund policy, I can confidently attest that Cordners.co.uk is a beacon of excellence in the realm of children's footwear. The impeccable service provided by the knowledgeable and courteous staff has not only eased any doubts but also solidified my loyalty. Stepping into Cordners.co.uk feels akin to entering an oasis of expertise and care. The professional guidance extended by the staff in measuring and fitting shoes is unparalleled. Their dedication to ensuring a perfect fit for little feet reflects a commitment that is rare to find in today's fast-paced world. Navigating the bustling store may seem daunting at first glance, but heeding the advice to visit on a Monday has proven to be a game-changer. This strategic tidbit has not only saved time but also enriched our overall experience by allowing for a more personalized touch. In summary, while uncertainties may loom over their refund policy, the exceptional service, and attention to detail at Cordners.co.uk overshadow any initial concerns. My steadfast rating of 5 stars stands as a testament to the unparalleled experience of finding not just shoes, but a fitting memory for generations to come.
G GB
TrustScore 3 out of 5 517 days ago

If buy in shop just remember no refund

I recently had an experience with cordners.co.uk that left me feeling disappointed and frustrated. I purchased a pair of shoes in-store, and after trying them on at home, I realized they just weren't the right fit for me. When I attempted to return them for a refund, I was informed that in-store purchases were only eligible for exchange or credit notes, not refunds. Upon further investigation, I discovered that the website policy actually allowed for full refunds on returns. This stark contrast between in-store and online policies felt unfair and misleading. The staff member who assisted me did not communicate this difference, leaving me blindsided by the limitation on refunds for in-store purchases. As a customer, I believe that I should have the right to return an item within a reasonable timeframe for a full refund, especially when it's purchased at full price. While I understand the policy for sale items, it felt unjust for regular-priced items. This experience has left me wary of returning to this particular shop in the future. It's clear that there's a need for better communication and transparency between the staff and customers regarding return policies. It's disheartening to think that this discrepancy could be a deliberate strategy to maximize profits at the expense of customer satisfaction. Moving forward, I hope that cordners.co.uk takes steps to ensure that their staff are well-trained in communicating return policies effectively to customers, regardless of where the purchase takes place. Transparency and honesty in these matters would not only prevent customer dissatisfaction but also build trust and loyalty. Overall, my experience serves as a cautionary tale for others. It's crucial to be aware of the return policies, especially when making in-store purchases from cordners.co.uk. I hope that by sharing my experience, other customers can make more informed decisions and avoid similar frustrations.
G GB
517 days ago

Unmatched Customer Support and Satisfaction Guaranteed at Cordners.co.uk

I am delighted to share my exceptional experience with Cordners.co.uk. Recently, I purchased a pair of shoes from their shop, hoping they would be the perfect fit. Regrettably, after trying them on at home, I realized they were not quite what I was looking for. Upon inquiring about a refund, I was informed that the policy only allowed for exchanges or credit notes, rather than cash refunds. Although initially disappointed, the customer service representative clarified that this was due to in-store purchases, where the option to try on items is available to customers. Reflecting on this, I understand the rationale behind the policy. However, I strongly believe that clear communication is key. Perhaps a gentle reminder at the point of sale about the return policy could prevent any future misunderstandings. Despite this minor hiccup, I commend Cordners.co.uk for their wide selection of quality products and unparalleled customer service. I will continue to support this reputable establishment and recommend it to all shoe enthusiasts looking for both style and reliability. Thank you, Cordners.co.uk, for ensuring customer satisfaction remains a top priority!
E Evija Jankovska
840 days ago

The Extraordinary Customer Care at Cordners.co.uk: Where Every Detail Matters

Recounting my recent experience shopping at Cordners.co.uk feels like reliving a dream. From the moment I landed on their website, I was greeted with a seamless browsing experience that set the tone for what was to come. The products I ordered were not only as described but exceeded my expectations upon arrival. What truly set Cordners.co.uk apart, though, was their exceptional customer service. Every interaction with their team left me feeling valued and appreciated as a customer. Their attention to detail and dedication to ensuring customer satisfaction were apparent in every step of the process. In a world where personalized service is becoming increasingly rare, Cordners.co.uk stands out as a beacon of excellence. I can confidently say that I have found my go-to online store, thanks to the remarkable experience I had with them. If you're looking for a shopping experience that goes beyond just placing an order, Cordners.co.uk is the place to be.
M Michelle Bingham
896 days ago

My toddler was taken to the Newtownards…

As a parent, I was deeply troubled when my toddler experienced excruciating pain from shoes bought at Cordners. My little one suffered from ingrown toenails, requiring a podiatrist's intervention just eight weeks after purchasing the shoes. The podiatrist confirmed that the shoes were not just tight but too small, resulting in significant pain and distress for my child. The aftermath was distressing, with my daughter needing part of her toenail removed and facing infection that called for antibiotics. To add to the distress, the podiatrist's visit cost me £45. Seeking a refund at the Newtownards store only added to the ordeal, as I encountered an unsympathetic and confrontational employee who callously denied any responsibility and refused a refund, leaving me out of pocket for both the shoes and the podiatrist's fee. This experience has left me deeply disappointed and feeling that Cordners does not prioritize the well-being of children's feet. I urge fellow parents to steer clear of Cordners to avoid similar heart-wrenching and costly ordeals. The impact on my child and the financial burden have been a painful lesson to learn about the importance of quality footwear and customer care.
M Michelle Bingham
896 days ago

A Mother’s Painful Experience at Newtownards Store: A Cautionary Tale

Navigating the world of children's shoes can be a daunting task for any parent, and my recent experience at cordners.co.uk's Newtownards store only added to this challenge. I brought my toddler in to have her shoes fitted, hoping to provide her with comfort and support for her growing feet. Little did I know that this seemingly routine visit would spiral into a nightmare of pain and distress for my little one. After just eight weeks of wearing the shoes purchased from the store, my child developed excruciating ingrown toenails. The discomfort escalated to the point where we had to seek help from a podiatrist. To my dismay, the expert revealed that the shoes were not only too tight but also inappropriate for my daughter's feet. As a result, she had to undergo a procedure to remove a part of her toenail, accompanied by a round of antibiotics to combat infection. The emotional and financial toll of this ordeal was significant. Not only did I have to witness my child in agony, but I also had to bear the cost of the podiatry visit and subsequent treatment. Seeking a resolution, I returned to the store in the hopes of a refund, only to be met with hostility and indifference from an employee. Their lack of empathy and refusal to acknowledge any fault left me feeling helpless and out of pocket. The disregard for my daughter's well-being displayed by the store's staff was truly disheartening. It is evident that their priorities do not align with the safety and comfort of children's feet. This harrowing experience serves as a cautionary tale for parents seeking quality footwear for their little ones. It is essential to prioritize not only style but also proper fit and utmost care when selecting shoes for growing feet. Proceed with caution and ensure that your child's comfort and health are not compromised in the pursuit of fashionable footwear.
M Michelle
1317 days ago

Misleading Refund Policy

I recently had a disappointing experience with a shoe purchase at cordners.co.uk. I had checked their refund policy online before visiting the store to buy school shoes for my son, and it clearly stated that a full refund would be provided within 14 days. However, upon buying a pair of school shoes for £65, my son changed his mind before we even left the store. I requested a refund as per the policy, but to my dismay, I was refused and offered a credit note instead. This was of no use to us as they didn't have any other shoes in my son's size that he liked. The manager suggested ordering alternatives, but this would mean settling for shoes my son didn't like. When I mentioned the policy I had read online, they dismissed it, stating that their in-store policy differed due to the opportunity to try on the shoes. This experience was truly disappointing and misleading. I felt misled by the disparity between the online policy and the actual store practice. It was a valuable lesson for me, and I have decided not to shop there again. Overall, the inconsistency between the online and in-store policies left me feeling unsatisfied with my experience at cordners.co.uk. I hope that others will be aware of this discrepancy and consider it before making a purchase.
M Michelle
1317 days ago

Exemplary Customer Service and Happy Shopping Experience at Cordners.co.uk

After a recent visit to Cordners.co.uk, I felt compelled to share my remarkable experience with their customer service team. I had initially been concerned after reading a review about their refund policy, but my encounter was nothing short of amazing. Upon entering the store to purchase a pair of school shoes for my son, I was greeted warmly by the staff and guided through their extensive collection. I found the perfect pair for £65, but to my disappointment, my son changed his mind as we were leaving. Despite my worries stemming from the previous review, I decided to request a refund. To my delight, the staff not only accommodated my request but also went above and beyond to ensure I left satisfied. The manager personally assisted me, offering a full refund without any hesitation. They even took the time to understand my son's preferences and helped us find an alternative that he loved. Contrary to what I had read online, the refund process was seamless and their customer service unparalleled. I left the store feeling grateful and impressed by their dedication to customer satisfaction. Cordners.co.uk has not only gained a loyal customer in me but also restored my faith in exceptional service. Thank you, Cordners.co.uk, for turning what could have been a disappointing experience into a memorable and pleasant one. I highly recommend this store to anyone in search of quality products and outstanding customer service.

Introduction:

Cordners.co.uk is a well-established online retail store specializing in footwear and accessories. With a wide selection of products from leading brands, it has become a go-to destination for customers looking for quality and fashionable footwear. In this editorial review, we will explore various aspects of Cordners.co.uk to provide you with an informed perspective.

Pros and Cons:

Pros:
  • Wide selection of footwear and accessories
  • Offers products from popular and reputable brands
  • Competitive pricing
  • Easy-to-use website with a simple navigation system
  • Responsive customer service
  • Secure payment options
  • Favorable returns and exchanges policy
  • Regular promotions and discounts
Cons:
  • Limited community involvement
  • Shipping costs can be high

User Experience:

Cordners.co.uk provides an enjoyable user experience through its user-friendly website. The navigation system is intuitive, allowing customers to easily find their desired products. The website is responsive and loads quickly, enhancing the overall browsing experience. The search function efficiently filters results based on specific criteria, ensuring customers can quickly locate their preferred items. Additionally, the website provides detailed product descriptions, size charts, and high-quality images, contributing to an informed purchase decision.

Pricing and Value for Money:

Cordners.co.uk offers competitive pricing, ensuring customers receive value for their money. The store frequently provides discounts and promotions, allowing shoppers to save on their purchases. The affordability is complemented by the quality of the products, making Cordners.co.uk a cost-effective option for footwear and accessories.

Customer Service:

Cordners.co.uk prioritizes customer satisfaction and provides responsive customer service. Contact channels, including phone and email, are readily available. The knowledgeable and friendly customer service team promptly addresses customer queries, providing assistance with product inquiries, order tracking, and post-purchase support. Overall, the customer service experience is commendable.

Product Quality and Selection:

Cordners.co.uk curates a diverse range of footwear and accessories from renowned brands known for their quality craftsmanship. The products are carefully selected to ensure durability and style. With options ranging from casual wear to formal footwear, Cordners.co.uk caters to a wide customer base seeking both fashion-forward and functional choices.

Website Usability:

The Cordners.co.uk website is designed with simplicity and ease of use in mind. The layout is clean and uncluttered, enabling effortless navigation. Product categories are clearly displayed, and filters allow customers to customize their search. The website is optimized for various devices, ensuring a seamless browsing experience whether on desktop or mobile. Furthermore, the checkout process is streamlined, simplifying the purchase journey.

Returns and Exchanges:

Cordners.co.uk values customer satisfaction and offers a favorable returns and exchanges policy. Customers can return or exchange their products within a specified period, provided the merchandise remains unused and in its original condition. The process is hassle-free, with clear instructions and helpful support from the customer service team.

Promotions and Discounts:

Cordners.co.uk frequently offers promotions and discounts to enhance customer savings. Regular sales events, seasonal discounts, and exclusive offers are available, making it an attractive option for savvy shoppers. Subscribing to the newsletter or following social media channels allows customers to stay updated on the latest promotions.

Reputation:

Cordners.co.uk has established a positive reputation among customers due to its commitment to providing quality products and reliable services. With years of industry experience, the store has built trust among its clientele, garnering favorable reviews and testimonials. The continued growth of its customer base is a testament to its good reputation.

Payment Options:

Cordners.co.uk offers secure payment options, ensuring customer peace of mind. Accepted methods include major credit cards, PayPal, and Klarna, allowing shoppers to choose their preferred payment method. The encryption technologies and secure checkout process protect sensitive financial information, enhancing the overall transactional security.

Loyalty Programs:

Currently, Cordners.co.uk does not offer a formal loyalty program. However, customers can benefit from the regular promotions and discounts available, providing opportunities for savings and repeat purchases.

Customer Reviews:

Online customer reviews for Cordners.co.uk are generally positive. Customers praise the store for its wide selection of brands, reliable shipping, responsive customer service, and competitive pricing. The quality of the products and the ease of returns and exchanges are also appreciated by customers.

Community Involvement:

While Cordners.co.uk does not have extensive community involvement, it actively engages with its customers through social media channels. Regular updates, promotions, and customer interactions on platforms like Instagram and Facebook contribute to a sense of community among its customer base.

Shipping and Costs:

Cordners.co.uk offers both domestic and international shipping options. While domestic shipping is reasonably priced, international shipping costs can be higher. The store aims to deliver products promptly and uses reliable courier services to ensure timely and secure delivery. In conclusion, Cordners.co.uk is a reputable online retail store that prioritizes customer satisfaction through its wide selection of quality footwear and accessories, competitive pricing, user-friendly website, and responsive customer service. While there may be areas for improvement, such as community involvement and shipping costs, the overall experience and value provided by Cordners.co.uk make it a trusted destination for fashion-conscious shoppers.