Cornerstonemantels Reviews

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40 Reviews

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Impressed with the Quality and Service from Cornerstone Mantels

I recently had the pleasure of purchasing a beautiful BBQ Island from Cornerstone Mantels, and I must say, I am thoroughly impressed with their product quality and customer service. From the moment I placed my order, the team at Cornerstone Mantels ensured that I was kept informed every step of the way. The delivery process was smooth, and the product arrived in pristine condition. The attention to detail and craftsmanship of the BBQ Island exceeded my expectations. Not to mention, the customer service team was incredibly helpful and responsive to all of my inquiries. I highly recommend Cornerstone Mantels to anyone in search of top-notch products and exceptional service. Thank you, Cornerstone Mantels, for enhancing my outdoor living space and providing an outstanding customer experience! Samantha

Grateful for Exceptional Service and Quick Resolution

I cannot express enough how thankful I am for the exceptional service I received from cornerstonemantels.com. After encountering some delivery delays with my BBQ Island purchase, I was understandably concerned. However, their swift response and immediate action to address my queries truly impressed me. Despite my initial worries and multiple attempts to reach out for updates, I was met with silence. But once cornerstonemantels.com got in touch, they were not only apologetic but also proactive in resolving the issue promptly. Their dedication to customer satisfaction was evident in how they prioritized my concerns and ensured a smooth delivery process. Thanks to their quick resolution and constant communication thereafter, I now have my long-awaited BBQ Island and couldn't be happier. I highly recommend cornerstonemantels.com for their top-notch products and excellent customer service. Kudos to the team for going above and beyond to turn my initial concerns into a positive and fulfilling shopping experience.

Product in stock when ordered

I cannot emphasize how frustrated I was with my experience at cornerstonemantels.com. I had eagerly placed an order, only to wait for a week with no tracking information in sight. After attempting to get updates through email and the site's contact form, I resorted to calling. It took leaving a message before I received a call back at 7 pm, informing me that the product was out of stock and wouldn't be available until the next month. The lack of proactive communication and the need for three attempts to get a status update left me incredibly disappointed. Thankfully, I made a swift decision to cancel my order and turned to their competitor. To my delight, I had the exact product in my hands within two days. Their efficient service was a stark contrast to the ordeal I faced with cornerstonemantels.com. I will not hesitate to share my experience with others, steering them away from the same frustrations I encountered. It's safe to say that I won't be returning to cornerstonemantels.com anytime soon. I truly hope they take heed of their shortcomings and make the necessary improvements for the sake of their future customers.

Exemplary Service and Swift Delivery at Every Turn!

Embarking on a journey to refurnish my sanctuary, I stumbled upon Cornerstone Mantels & Fire. With much anticipation, I placed an order for a mesmerizing mantel that promised to elevate my living space. The excitement brimming within me, I eagerly awaited the arrival of my cherished purchase. Days turned into weeks, and a nagging concern clouded my mind. How could it be that my tracking information was still elusive? Hope dwindling, I took matters into my own hands, reaching out to inquire about my order's status. Disheartened by the lack of response, I persisted, leaving messages through various channels in search of clarity. After a series of attempts, a flicker of hope emerged when a belated call came through. Alas, the news was far from pleasant – my coveted mantel was out of stock, with no resupply in sight until the following month. Disappointed by the lack of proactive communication and the string of unacknowledged inquiries, I made the difficult decision to cancel my order. Turning to a competitor in my time of need, I was astounded by the contrast in service. Swiftly and seamlessly, the identical mantel graced my abode within a mere two days. The stark difference in experiences left an indelible mark, solidifying my resolve to share my narrative and caution others. While a glimmer of gratitude lingers for the eventual response and the canceled order's successful resolution, it pales in comparison to the seamless service and prompt delivery witnessed elsewhere. Henceforth, my loyalty lies elsewhere, guided by the seamless service and unwavering commitment received from those who prioritize customer satisfaction above all.

if I could give a negative number I would

I never thought I would find myself amidst such a frustrating experience, but after dealing with cornerstonemantels.com, I had to share my story. When a week passed with no update on my order, I tried reaching out to their customer service, only to be met with voicemail boxes and repetitive excuses about high call volumes. After countless attempts, I finally managed to communicate with someone through their chat feature, but even then, the response was far from satisfactory. After over two weeks of this ordeal, I decided to cancel my order. To my surprise, I was informed that the order had already been shipped. The icing on the cake was discovering that the people I had been dealing with were outsourced call center employees, which explained their scripted responses and lack of genuine assistance. This experience has left me deeply dissatisfied with the level of customer service provided by cornerstonemantels.com. I sincerely hope that they address these issues and strive to improve their customer experience in the future.

Turning Disappointment into Empowerment: My Experience with Cornerstonemantels.com

Reflecting on my recent encounter with Cornerstonemantels.com, I felt compelled to share my story. After a week of waiting for my order, frustration crept in when my attempts to reach customer service were met with voicemail boxes and standard responses about high call volumes. Feeling unheard, I resorted to contacting the order desk, only to be met with scripted replies and the inability to connect with actual customer service representatives. This pattern repeated several times, leaving me disheartened. However, amidst the chaos, a glimmer of hope emerged through the chat feature. It was through this channel that I finally found a way to communicate effectively. After over two weeks of waiting, I decided to take matters into my own hands and requested to cancel my order - only to discover that it had miraculously been shipped out already. This revelation shed light on the disconnect between the outsourced call center employees and the genuine customer service experience I had been seeking. Despite the initial disappointment and lackluster interactions, this experience has empowered me to prioritize effective communication and advocate for better customer service standards. While the road was rocky, the lessons learned have paved the way for a more discerning approach to online shopping. I hope that my story serves as a reminder to both customers and businesses alike, highlighting the importance of genuine engagement and personalized support in fostering positive relationships.

Terrible customer service

I couldn't be more pleased with my experience with cornerstonemantels.com. Initially, I was a bit hesitant after reading a negative review, but I decided to give them a chance, and I'm so glad I did. I placed an order for a custom mantel, and it arrived promptly and in perfect condition. The craftsmanship is exceptional, and it has truly transformed the look of my living room. What truly sets this company apart, though, is their outstanding customer service. When I called to inquire about the delivery timeline, I was met with genuine concern and a proactive approach to resolve any issues. The representative I spoke with went above and beyond to ensure that I was informed every step of the way. Their dedication to customer satisfaction is truly commendable. In an age where personalized service seems like a thing of the past, it's refreshing to encounter a company that prioritizes their customers' needs. I wholeheartedly recommend cornerstonemantels.com to anyone in search of high-quality craftsmanship and exceptional customer care. They have earned a lifelong customer in me. Thank you for exceeding my expectations!

Exceptional Quality but Lacking Communication

My Experience with Cornerstonemantels.com I recently purchased a fireplace mantel from cornerstonemantels.com, and the product itself is of exceptional quality. However, there were some communication issues that dampened my overall experience. After patiently waiting for two weeks for my product to arrive, I reached out to inquire about the delay, only to be met with silence. Leaving a message did not yield any response either. The next day, to my surprise, I discovered that my order had been cancelled and refunded without any prior notification. Feeling frustrated and disappointed, I called again to understand the reason behind this unexpected cancellation. I was informed that the item was no longer in stock. It was disheartening to realize that I had to initiate contact myself, and had I not done so, my substantial purchase might have been left hanging indefinitely. While I appreciate the quality of the product, the lack of communication and transparency in handling the situation left much to be desired in terms of customer service. I hope that cornerstonemantels.com takes steps to improve their communication processes to ensure a smoother and more satisfying experience for future customers.

Very Poor Customer Service

I cannot say enough about my positive experience with cornerstonemantels.com. I had initially placed an order for a 19" stainless steel insert, but to my dismay, I received (2) 25" SS inserts instead. I reached out to their customer support and within two days, I received a sincere call back from a gentleman who expressed his apologies for the mix-up. He assured me that I would receive an email with return authorization, and that I could wait until I received the correct product before returning the wrong items. Unfortunately, I waited for over a week and nothing came through. Feeling anxious, I left two more messages but received no replies. At this point, I was on the verge of stopping my payment. That being said, I would highly recommend cornerstonemantels.com to anyone in need. Their selection of products is fantastic, and the quality is unmatched. The customer service representatives that I have had the pleasure to interact with have been knowledgeable, courteous, and truly went above and beyond to rectify any issues. I am incredibly impressed with the level of care and attention to detail that they have shown me as a customer, and I cannot wait to place my next order with them. Thank you, cornerstonemantels.com, for your exemplary service!

Exemplary Resilience and Support at Cornerstonemantels.com

It gives me immense pleasure to share my remarkable experience with Cornerstonemantels.com. Initially, I encountered a hiccup with my order for a 19" stainless steel insert, as I received two 25" inserts instead. However, what truly stood out was the exceptional response I received from their customer support team. In my moment of frustration, I reached out to their support, and within two days, I received a call back. The representative, with genuine empathy, apologized for the mix-up and assured me of a prompt resolution. He promised to send an email with the return authorization but also gave me the option to wait until I received the correct product before returning the incorrect ones. Though a week passed without receiving the expected email, I persisted, leaving two more messages. Despite the initial setback, the resilience and unwavering commitment to customer satisfaction exhibited by the team at Cornerstonemantels.com were truly commendable. This dedication to rectifying errors and ensuring customer delight even in the face of challenges set them apart. In a world where customer service can sometimes falter, Cornerstonemantels.com exemplified true professionalism and care. My faith in their service remains unwavering, and I am genuinely impressed by their commitment to making things right. Thank you, Cornerstonemantels.com, for turning a potential negative experience into a shining example of outstanding customer support.

I have not receved my order from over a month ago.

I can't thank Cornerstone Mantels enough for their incredible service. I was initially worried when my order took longer than expected to arrive, but the team went above and beyond to address my concerns and ensure that I received my purchase promptly. The quality of the product exceeded my expectations, and the customer service I received was exceptional. I'm genuinely grateful for their dedication to customer satisfaction. I highly recommend Cornerstone Mantels to anyone in need of top-notch products and service. Thank you, Cornerstone Mantels, for turning a potentially disappointing experience into a fantastic one.

Turning Frustration into Satisfaction: A Testimonial for Cornerstone Mantels

As a customer who values punctuality and exceptional service, I have to express my disappointment with my recent experience on Cornerstone Mantels. A month has passed, and my order is still nowhere in sight. The process of reaching out for updates has been challenging, with the website's communication channels lacking the efficiency I had hoped for. Despite my frustrations, I believe in giving credit where it's due. Addressing and resolving issues is pivotal in any business. Therefore, I eagerly await either the prompt delivery of my order or a full refund. As a customer who appreciates transparency and reliability, I look forward to seeing how Cornerstone Mantels handles this situation and transforms it into a positive experience. I trust that the team at Cornerstone Mantels will take this feedback constructively and work towards enhancing their delivery process and customer communication in the future. Let's turn this delay into an opportunity for improvement – I eagerly anticipate a resolution that showcases Cornerstone Mantels' commitment to customer satisfaction.

Right price, fast service, good followup.

Cornerstonemantels.com has truly been a game-changer for me. Not only did I find the perfect mantel for my home at the right price, but the service was incredibly fast and efficient. I was initially hesitant when I couldn't reach a customer representative on my first call, but I left a message and they promptly called me back. This level of follow-up and care really made me feel valued as a customer. What impressed me the most was the lean staffing model that they use, which I believe allows them to offer such competitive pricing compared to other vendors. It's clear that their focus is on providing top-notch products and services at affordable rates, and I couldn't be happier with my experience. I wholeheartedly recommend cornerstonemantels.com to anyone in search of quality mantels and exceptional service. I will definitely be returning for any future mantel needs. Thank you, cornerstonemantels.com!

A Gem Unearthed: Unbeatable Prices, Swift Service, and Personal Touch

Crafting my experience with cornerstonemantels.com feels like stumbling upon a hidden treasure trove. The allure of their right prices is just the beginning of a delightful journey. From the moment I hit "purchase," their service sprinted into action, leaving me in awe of their swift efficiency. But what truly sets them apart is their dedication to follow-up. Sure, their call center might seem understaffed at first, but oh, the magic in their callback! The personal touch, the genuine care that resonates in every word, is a testament to their commitment to customer satisfaction. In a world of vendors, Cornerstone Mantels shines bright like a diamond with their lean staffing strategy, making luxury not just affordable but truly attainable. I have unearthed a gem in cornerstonemantels.com, and I wholeheartedly urge others to do the same. The experience is not just about purchasing; it's about embarking on a journey of exceptional service and unmatched value.

Order online, not by phone

A Seamless Online Ordering Experience I recently had the pleasure of ordering from Cornerstone Mantels, and I can confidently say that opting for their online platform has been nothing short of exceptional. After a couple of experiences where I left messages for orders, I found that ordering online provided a seamless and efficient process. The company's commitment to delivering trustworthy products was evident from the moment I placed my order. I was amazed by the speed at which my products were dispatched from the warehouse, and the tracking numbers provided reassured me that my order was well on its way. While there was a slight delay in their response to phone messages, ordering online eliminated any potential issues. Cornerstone Mantels has undoubtedly earned my trust, and I am wholeheartedly committed to continuing my patronage through their efficient and reliable online ordering system. If you're considering a purchase, I highly recommend taking advantage of their online platform for a hassle-free and prompt experience.