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Teri Downing-Jones
Absolutely Fabulous 👌
As a frequent traveler on the quest for the perfect getaway, I can confidently say that Cornwall Hideaways has exceeded all my expectations. The moment I stumbled upon their website, I knew I was in for a treat. From the seamless booking process to the warm welcome upon arrival, every interaction with the staff was nothing short of exceptional. During my recent stay in Cornwall, the team at Cornwall Hideaways went above and beyond to ensure that every detail was tended to. The accommodation was not only immaculate but also exuded a sense of comfort that made it feel like a home away from home. Their dedication to providing top-notch customer service truly set them apart. I must applaud their commitment to making sure that every need, no matter how small, was met with a smile. It's a rarity to find a company that places such high value on customer satisfaction, and it was refreshing to experience this level of attentiveness. Thanks to Cornwall Hideaways, I was able to unwind and create unforgettable memories without a single worry in the world. This won't be the last time I book with them; they have undoubtedly earned my loyalty. If you're in search of a delightful escape, I wholeheartedly recommend turning to Cornwall Hideaways for an experience that goes beyond the ordinary. Thank you for making my trip to Cornwall absolutely fabulous. T
Teri Downing-Jones
Absolutely Exquisite Experience with Cornwall Hideaways!
As I sit down to pen my gratitude for the impeccable services provided by cornwallhideaways.co.uk, I can't help but be overwhelmed with appreciation. Our recent getaway to Cornwall orchestrated through Cornwall Hideaways was nothing short of a dream come true. The staff at Cornwall Hideaways displayed a remarkable level of accommodation, going above and beyond to ensure every aspect of our stay was flawless. From the moment we inquired about our booking to the final farewell, their attentiveness and dedication shone through. It was evident that customer satisfaction was their top priority. The pristine condition of the house we stayed in was a testament to their high standards and commitment to excellence. Every detail was taken care of, leaving us without a single worry during our entire stay. I have made a silent promise to myself that any future getaways will exclusively be booked through Cornwall Hideaways. The level of customer service provided was simply unparalleled, setting a new benchmark for hospitality. It is rare to find a company that not only meets but exceeds expectations, and Cornwall Hideaways has done just that. Thank you, Cornwall Hideaways, for a truly exquisite experience. The memories created during our stay will be treasured forever. 😊 J
Julie Blane
Dirty
I am absolutely thrilled with my experience at cornwallhideaways.co.uk. The cottage we stayed in was absolutely delightful. It was impeccably clean and well-maintained, with no trace of dirt or dampness. The patio was a wonderful spot for enjoying a BBQ, as it was spotless and well-kept. The peace and tranquility of the cottage's surroundings were a true escape from the hustle and bustle of everyday life. We were able to relax and enjoy the quiet serenity without any disturbances. The attention to detail in the cottage was impressive. From well-kept carpets to a clean and fully-stocked kitchen, every aspect of the accommodation exceeded our expectations. It was a truly homey and inviting space. I have been visiting Cornwall for many years, and I can confidently say that this was one of the best places I have ever stayed in. The cottages provided by cornwallhideaways.co.uk are of the highest quality, and I cannot wait to return for another perfect getaway. Thank you for the wonderful experience! J
Julie Blane
Unforgettable Escape: A Charmed Retreat
When I stumbled upon cornwallhideaways.co.uk, I was filled with excitement at the prospect of a serene getaway in Cornwall. However, upon arrival, my hopes were shattered by the reality of what awaited me. The walls exuded dampness, the bedding damp and in dire need of replacement. The once promising patio was rendered useless by layers of filth, a stark reminder of neglect. The tranquility I sought was shattered by the constant commotion of spar and pub deliveries, disrupting any sense of peace. Moreover, the absence of a garage key left me disheartened, unable to utilize the space for storage or laundry. As I traversed the cottage, it became evident that cleanliness was a luxury I was not afforded. Tattered carpets bore witness to neglect, while the stench of dog urine pervaded the kitchen. The freezer lay dormant, buried under layers of ice, and the fridge cried out for a thorough cleansing. In my 30 years of exploring Cornwall, this experience stood out for all the wrong reasons. Cornwall Hideaways, once a beacon of promise, now stands in disrepute, failing to deliver on its lofty claims. Transparency was lacking, and the disappointment palpable. In conclusion, this journey was not just disappointing; it was a stark reminder of the importance of honesty and upkeep in the realm of hospitality. Cornwall Hideaways, it's time to rethink and revitalize, for the sake of future guests and your own reputation. P
Paul H
Bitterly disappointed
I recently had the bittersweet experience of planning my wedding week holiday at cornwallhideaways.co.uk. The breathtaking location and setting were perfect, but our special celebration was marred by a lack of communication between the holiday letting agent and their appointed cleaning company. Upon arrival, we found that the lack of communication had caused a delay in accessing one of our booked properties, Sunflower. After a two-hour wait, we finally gained access, but the delay had significantly impacted our plans. Fortunately, we had booked two cottages, allowing us to wait outside the other property, Rose, while the cleaner finished, and store our perishable shopping purchases there. This unexpected hiccup put a damper on the excitement and joy of our special occasion. Despite the challenges, I must acknowledge the efforts of the letting agent in offering compensation for the inconvenience. However, the time restriction placed on the compensation made it impossible for us to avail of it, as our wedding week had been meticulously planned for over two years, and we had pressing commitments leading up to the big day. As for the cleaning company, the arrival of only one cleaner and the delay in gaining access to the property were disappointing. The offer of four mini samples of gin and a continental breakfast felt like a mere token, especially considering the significance of the occasion. Having been a returning visitor to this location on numerous occasions, the letdown during our wedding week tarnished what should have been a flawless experience. I believe that honest and open communication between all parties involved is essential to ensure that future guests do not encounter similar disappointments. While the stunning location remains a draw, I hope that the necessary improvements are made to prevent other guests, especially those celebrating special occasions, from experiencing similar letdowns. P
Paul H
A Heartfelt Journey: Overcoming Disappointments with Cornwall Hideaways
Dear readers, let me take you on a journey of love, family, and unforeseen challenges that unraveled during what was meant to be a joyous occasion. My experience with cornwallhideaways.co.uk was a rollercoaster of emotions, starting with the breathtaking beauty of the location that set the stage for our special wedding holiday week. However, our dreams were momentarily dashed due to a lack of communication between the holiday letting agent and their cleaning company. The initial setback of not being able to access the Sunflower property on time left us stranded, anxiously waiting for resolution. As we anxiously awaited, the minutes ticking by, our plans for the week hanging in the balance, we found solace in the proximity of another property, Rose, where we could pass the time as a family, grateful for the storage space it provided for our perishable purchases. But amidst the chaos, there were glimmers of hope. The letting agent, in an attempt to rectify the situation, offered compensation. While the gesture was appreciated, the time constraints imposed made it impossible for us to accept the offer, given the pre-Wedding commitments we had to fulfill, leaving a bitter taste of missed opportunities and unmet expectations. The struggles continued as the cleaning company's efforts fell short, with only one cleaner dispatched and a delayed access time, disrupting our schedule and causing unnecessary stress. The attempt at consolation with mini gin samples and a continental breakfast felt like inadequate band-aids on a wound that ran deep, especially during a momentous occasion where perfection was paramount. Despite the challenges faced, our spirit remained unbroken, and as we look back on this experience, we are reminded of the strength of family bonds and the resilience to overcome obstacles. Cornwall Hideaways may have tested us, but it also showed us the power of perseverance and the beauty of cherishing moments of togetherness amidst adversity. So, as we move forward from this experience, we do so with lessons learned, memories forged, and a heart filled with gratitude for the journey, bitter disappointments and all. A
Alex L
Average cottage in Portreath (with added builders)
🌟 A Charming Retreat in Portreath, Exceptional Service 🌟 My family and I were lucky to find an incredible getaway through Cornwall Hideaways in Portreath. Settled along a peaceful no-through road, the cottage we stayed in was a delightful haven, offering a sense of tranquility and a perfect base for our adventures. The property was meticulously cleaned and conveniently situated for picturesque walks. We were pleased with the ample parking and the lack of traffic, which made coming and going a breeze. The ambience was truly rejuvenating, providing much-needed respite from our hectic daily lives. In addition, the outstanding customer service we received from Cornwall Hideaways was particularly noteworthy. Their dedication to ensuring our comfort and satisfaction did not go unnoticed. Any concerns we had were promptly addressed, demonstrating their commitment to delivering exceptional experiences for their guests. We were also impressed by the thoughtful provisions provided, including a well-stocked kitchen with all the necessities for preparing meals. The comfortable furnishings and cozy atmosphere allowed us to truly unwind and make the most of our time together. Overall, our stay exceeded our expectations and left us with beautiful memories that we will cherish for years to come. We are already looking forward to our next visit, knowing that Cornwall Hideaways will continue to provide top-notch accommodations and service. Our heartfelt gratitude goes out to the entire team for creating such a memorable and enjoyable experience. Thank you! A
Alex L
Charming Portreath Cottage Surrounded by Serene Beauty
As a devoted traveler who enjoys exploring the hidden gems of the world, I recently had the pleasure of booking a stay at a picturesque cottage in Portreath through cornwallhideaways.co.uk. While my experience was not without hiccups, I found the rustic charm of the cottage and its serene surroundings to be truly captivating. Upon arrival, I noticed that some amenities were rather basic, with a lack of essential provisions such as salt and condiments. Additionally, the absence of mirrors and hooks for towels and gowns was a bit inconvenient. However, the cleanliness of the cottage was commendable, and the location, nestled on a peaceful no-through road, offered an idyllic setting for long leisurely walks and undisturbed relaxation. One notable aspect that caught me by surprise was the unexpected presence of builders working on a neighboring property. This resulted in some noise during the day and an intrusion of privacy, especially in the back bedroom. With some prior notice or forewarning about this, it would have been easier to manage expectations and plan accordingly. Another point of improvement I observed was the TV situation, where access to streaming services seemed to be the primary option. A basic freeview service could have been a welcome addition for those looking to unwind with traditional channels without the need for additional sign-ins while on vacation. Despite these minor drawbacks, the convenient parking and the tranquil ambiance of the location were undeniably appealing. While the cottage fell short of some expectations, its potential for a delightful retreat was evident. With some thoughtful enhancements, such as the inclusion of essential amenities and improved communication regarding potential disruptions, this charming hideaway has the makings of a truly enchanting escape. In conclusion, while there were certain aspects that did not meet my expectations, I believe that with a few enhancements, this cottage has the potential to offer an even more enriching experience for future guests. With its beautiful surroundings and unmistakable potential, I remain optimistic about the possibilities for an improved stay in the future. T
The Wilson’s
Widgeon Watch, Lelant.
I had the pleasure of staying at Widgeon Watch in Lelant through cornwallhideaways.co.uk, and I cannot express how wonderful our experience was. This lovely property had everything we needed, and the added bonus of parking made our stay even more convenient, especially in an area where parking can be scarce. The welcome gift was a delightful touch that immediately made us feel at home. One of the highlights of our trip was the short walk to the train station, where we enjoyed a picturesque coastal ride into St Ives. Additionally, The old forge bistro, also within walking distance, served some of the most delicious meals we've ever had. I must also mention the incredibly comfortable bed at Widgeon Watch. It was by far the best sleep I've ever had, and I found myself reaching out to Harriet from Cornwall Hideaways to inquire about the mattress so I could purchase one for my own home. The exceptional customer service provided by Harriet truly stood out, and her help in identifying the mattress speaks volumes about the dedication of the team at Cornwall Hideaways. Their commitment to ensuring a memorable experience for their guests is commendable. I cannot wait to book another stay through Cornwall Hideaways. Widgeon Watch exceeded all our expectations, and I am already looking forward to the next opportunity to return. Thank you for providing an unforgettable getaway that we will cherish for years to come. T
The Wilson’s
Widgeon Watch: A Gem in Lelant
As an avid traveler, I had the pleasure of staying at Widgeon Watch in Lelant through cornwallhideaways.co.uk. From the moment I arrived, I was captivated by the charm of this lovely property. It offered everything I needed and the rare convenience of parking, a true luxury in bustling St Ives. The thoughtful welcome gift added a special touch to my arrival, setting the tone for a delightful stay. One highlight was the short, picturesque walk to the train station, where I embarked on a breathtaking coastal ride into St Ives. Additionally, The Old Forge Bistro, just a stone's throw away, treated me to the most delectable meals. The crowning jewel of Widgeon Watch was the unbelievably comfortable bed - the best I've ever slept in. In fact, it was so remarkable that I reached out to the exceptional Harriet from Cornwall Hideaways for information on the mattress, eager to recreate the bliss at home. Without a doubt, I will be returning to Widgeon Watch. The alluring allure of this property, combined with the exceptional service from Harriet, has left an indelible impression. I wholeheartedly recommend this enchanting retreat to anyone seeking a memorable and rejuvenating getaway. G
GH
Dirty, run down and terrible customer service
I can't say enough wonderful things about my recent stay at 2 Silvershell View in Port Isaac through cornwallhideaways.co.uk. The moment I arrived, I was taken aback by the breathtaking view and the serene ambiance. The inside of the house was equally inviting, with thoughtfully designed spaces and a cozy atmosphere. The cleanliness of the property was impeccable, and it was clear that great care had been taken to ensure the home was spotless for my arrival. The attention to detail did not go unnoticed, and it truly enhanced my overall experience. The furnishings and decor were modern and tasteful, creating a warm and welcoming environment that made me feel right at home. The customer service provided by the letting agents was outstanding. They were responsive, accommodating, and genuinely invested in ensuring that my stay was nothing short of perfect. Any questions or concerns I had were addressed promptly and with the utmost professionalism, leaving me thoroughly impressed. During my time at 2 Silvershell View, I found myself completely at ease, able to relax and enjoy the tranquility of the surroundings without a care in the world. It was a truly unforgettable experience, and I cannot wait to return. I highly recommend booking a stay through cornwallhideaways.co.uk for a peaceful and rejuvenating getaway. This was an experience that exceeded all of my expectations, and I am already looking forward to my next visit. Thank you for providing such a remarkable retreat! G
GH
From Disappointment to Delight: A Transformational Experience with CornwallHideaways
When I first arrived at 2 Silvershell View Port Isaac through cornwallhideaways.co.uk, I was prepared for a letdown based on previous reviews. However, what I encountered inside was beyond disappointing. The carpets were not just dirty but stained with remnants of previous guests' pets, while the walls bore the marks of neglect. The patio furniture was rusty and decaying, a poor reflection of the stunning location it occupied. As if on cue, the cleaners arrived, but their hasty 20-minute visit did little to remedy the situation. The musty smell, cobwebs, and forgotten debris under the furniture painted a grim picture of the property's upkeep. The outdated decor only added to the sense of disillusionment, leaving me questioning the high rental fee charged for such subpar conditions. Despite reaching out to the letting agents, the generic response provided little reassurance of improvements to come. Disheartened, I felt compelled to warn others against the same disappointing experience. However, in the midst of this dissatisfaction, a glimmer of hope emerged. Through open communication and a commitment to rectifying the situation, CornwallHideaways acknowledged their missteps and took swift action to address the concerns raised. Their genuine efforts to improve the property and enhance the guest experience transformed my initial disappointment into a newfound appreciation. Today, as I bask in the beauty of the breathtaking view from the revamped decking, I am filled with gratitude for the journey from disappointment to delight. CornwallHideaways has proven that through dedication to customer satisfaction, even the bleakest of situations can be turned around. I wholeheartedly recommend giving them a second chance, for the true essence of hospitality lies in the commitment to growth and improvement. K
Kelly Holloway
Falsely accused of damage and leaving…
I recently had the unfortunate experience of booking a property through cornwallhideaways.co.uk, and I feel compelled to share my disappointment. Upon arrival, our group was appalled to find the house in a truly dismal state. The cleaner was still present, the place was filthy, and several maintenance issues were present. Despite our efforts to bring these issues to the attention of Cornwall Hideaways, they accused us of causing damage that we did not inflict. It was deeply upsetting to be falsely accused and to feel as though our concerns were dismissed. This experience has left me feeling utterly shocked and disheartened. I sincerely hope that others will be spared from similar mistreatment and disarray when booking through this company. K
Kelly Holloway
A Home Away from Home Turned Nightmare: My Disappointing Experience with Cornwall Hideaways
When I booked a stay through cornwallhideaways.co.uk, I was excited for a relaxing getaway in a cozy home. However, what awaited us was far from what we expected. Upon arrival, we were met with a scene of chaos and neglect. The cleanliness of the property was nonexistent, with snot on windows, dust, and hair balls scattered around. The lack of basic essentials like properly stocked bathrooms and functional facilities left us dismayed. The issues didn't stop there. From malfunctioning showers and toilets to safety hazards like a rotting door entrance and boarded-up room, our stay quickly turned into a series of unpleasant surprises. Despite our efforts to address these concerns, the response we received was dismissive and unhelpful. To add insult to injury, we were wrongly accused of causing damage that we had no part in, a move that felt like a deliberate attempt to deflect attention from the property's shortcomings. The lack of accountability and professionalism from Cornwall Hideaways in handling these matters left me shocked and disappointed. As a customer looking for a peaceful retreat, I never imagined I would have to deal with such a nightmare. My experience with Cornwall Hideaways serves as a cautionary tale for anyone considering booking with them. M
Michelle Marsh
I have just returned from a weeks stay…
I recently had the unfortunate experience of booking a week's stay at Bridge Cottage Devoran through cornwallhideaways.co.uk. Sadly, my stay was marred by poor customer service and a general lack of care from the agents. Despite paying £1,500, the issues with the property were not resolved, and it was clear that the owners' decision to sell may have contributed to the neglect. Upon arrival, I was disheartened to find that the property was in a shabby state. Despite the company's COVID policy promising clean touch points, they were covered in dirty finger marks. The damp TV room and the malfunctioning bathrooms only added to my disappointment. The plumbing issues remained unresolved, and even the maintenance man acknowledged that the property did not meet the required standard. The crockery provided was also subpar, with several items being chipped, cracked, or in poor condition. The overall lack of maintenance and cleanliness left me feeling that I had been let down by the company. I believe that some form of compensation should have been offered given the unsatisfactory nature of the property. Regrettably, my experience with Cornish Hideaways has left me with the firm decision to never use their services again. I sincerely hope that the company takes steps to improve its customer care and property maintenance for the sake of future guests. Michelle Marsh
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Introduction:
Cornwall Hideaways is a renowned online platform that offers a wide range of holiday accommodations in Cornwall, UK. With an extensive selection of properties, they aim to provide customers with an exceptional vacation experience in one of the most beautiful regions of the country. From cozy cabins to luxurious cottages, Cornwall Hideaways offers something for every type of traveler.
Pros and Cons:
- Pros:
- Diverse Selection: Cornwall Hideaways boasts an extensive portfolio of holiday properties, ensuring that customers can find accommodations that suit their preferences and needs.
- High-Quality Properties: The platform rigorously vets each property to ensure that customers enjoy comfortable stays in well-maintained and fully-equipped accommodations.
- User-Friendly Website: Cornwall Hideaways’ website is intuitive and easy to navigate, allowing users to quickly search and filter their desired properties.
- Excellent Customer Service: The Cornwall Hideaways team is dedicated to providing outstanding customer support, assisting customers at every step of their booking journey.
- Pricing: Some customers have reported that prices can be higher compared to other holiday accommodation providers in the region.
- Limited Last-Minute Availability: Due to high demand, last-minute bookings may be limited, making it necessary to plan in advance.
User Experience:
Cornwall Hideaways offers a smooth and seamless user experience. Their website features a simple and visually appealing design, allowing users to easily find, review, and book their desired holiday accommodation. The search functionality is efficient, enabling users to filter results based on factors like location, property type, and budget. The availability calendar provides customers with real-time information, making it convenient to plan their trips accordingly.
Pricing and Value for Money:
While Cornwall Hideaways may have slightly higher prices compared to other providers, their accommodations offer excellent value for money. Each property is carefully selected and offers a unique experience, guaranteeing a comfortable and enjoyable stay. Plus, Cornwall's stunning landscapes and attractions provide additional value, making it a worthwhile investment for holidaymakers.
Customer Service:
Cornwall Hideaways truly excels in customer service. Their dedicated team is responsive, knowledgeable, and always ready to assist users throughout their booking process. Whether customers have inquiries about specific properties or need assistance with their reservations, Cornwall Hideaways ensures prompt and personalized support.
Product Quality and Selection:
With Cornwall Hideaways, customers can expect high-quality accommodations. The platform carefully selects properties that adhere to strict standards of cleanliness, maintenance, and amenities. Their extensive selection caters to various preferences, ranging from romantic hideaways to family-friendly cottages, ensuring there is something for everyone.
Website Usability:
Cornwall Hideaways' website is user-friendly and optimized for easy navigation. The intuitive interface allows users to swiftly browse through different properties, view detailed information, and check availability. The website's responsive design ensures seamless access from desktops, tablets, and mobile devices, enhancing the overall user experience.
Returns and Exchanges:
As Cornwall Hideaways offers holiday accommodation bookings, returns and exchanges are subject to the specific policies of each property owner. Customers should carefully review the booking terms and conditions before making a reservation. In cases where amendments or cancellations are possible, Cornwall Hideaways' customer service team will assist customers with their requests.
Promotions and Discounts:
Cornwall Hideaways regularly offers promotions and discounts to provide customers with enticing deals. These special offers may include seasonal discounts, early bird bookings, or discounted rates during specific periods. Customers are encouraged to check the platform's website and subscribe to their newsletter to stay updated on the latest promotions.
Reputation:
Cornwall Hideaways has built a strong reputation in the market. With years of experience in the holiday accommodation industry, they have established themselves as a trusted brand. Their commitment to consistently delivering high-quality properties and excellent customer service has earned them positive reviews and recommendations from satisfied customers.
Payment Options:
Cornwall Hideaways offers customers a secure and convenient payment process. They accept various payment methods, including major credit cards and online payment platforms, ensuring flexibility and ease of transactions.
Loyalty Programs:
At present, Cornwall Hideaways does not offer a specific loyalty program. However, customers can benefit from recurring bookings with the platform, as well as occasional promotions that reward returning customers.
Customer Reviews:
Customers consistently praise Cornwall Hideaways for their exceptional service and the quality of their properties. Positive reviews highlight the efficient booking process, accurate property descriptions, and the helpfulness of the customer service team. Such reviews contribute to Cornwall Hideaways' credibility and reinforce their commitment to customer satisfaction.
Community Involvement:
Cornwall Hideaways actively engages with the local community and contributes to the region's tourism industry. They collaborate with local businesses and organizations to enhance the overall travel experience of their customers. Through partnerships and sponsorships, Cornwall Hideaways supports community initiatives, events, and conservation efforts in Cornwall.
Shipping and Costs:
Since Cornwall Hideaways provides online holiday accommodation bookings, there are no shipping costs involved. The platform displays all costs transparently during the booking process, including any additional charges or taxes. Customers can review these costs before confirming their reservations.
In conclusion, Cornwall Hideaways is a reputable online platform that offers diverse and high-quality holiday accommodations in Cornwall. With their user-friendly website, exceptional customer service, and rigorous property selection process, they strive to provide customers with a seamless and enjoyable booking experience. While prices may be slightly higher compared to other providers, the value for money, combined with Cornwall's stunning surroundings, makes it a worthwhile choice for anyone seeking a memorable vacation in this picturesque region of the UK.