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A Place of Tranquility: A Genuine Review of our Stay
Reflecting on our recent stay at Rose cottage on the Llamellen estate in Cornwall, booked through cornwallscottages.co.uk, I am compelled to share my experience openly. The serenity of the surroundings was marred by the inaccuracies in the cottage description - its dated decor, safety concerns for children, and the uninvited presence of wasps, possibly nesting in the loft. Dishearteningly, the owner's demeanor added to our discomfort, exhibiting rudeness beyond measure. Before I could express my concerns, Jenna, the kind office manager, had already reached out to my parents with unsettling emails, fuelled by inaccuracies from the owner, ultimately banning them from future stays. Despite this regrettable turn of events, I find solace in knowing that our cherished memories will no longer be tethered to this unfortunate experience. While our stay may have been challenging, the professionalism exhibited by Jenna beckons appreciation. Moving forward, although our paths may not cross again with cornwallscottages.co.uk, I remain grateful for the lessons learned amidst these unforeseen circumstances.We made our booking earlier in the week…
My review for cornwallscottages.co.uk We made our booking earlier in the week and was looking forward to visiting, unfortunately one of my children has hurt themselves and we therefore called to try and cancel. We was hoping to speak to someone who has empathy towards our situation and would allow us to get a refund and then return home. What we was met with was a lady who just quoted us terms and conditions and advised that we are not allowed to cancel as this is a business, very cold. After pointing out that we was unhappy with this situation we was HUNG UP on and advised not to call back as there is nothing they could do. Not one person advised that they was sorry to hear that one of our children was hurt, it was very cold & calculated...they seem to be well versed in dealing with customers in this situation. In addition to this, it took 20 phone calls before being able to get through to someone as only one person works there. Just be aware as well that the fee advertised on the website is not the total cost, they will also quote you a £75 admin fee as well as a £250 deposit that you have to pay....again they will advise you that this is on small print on the website. Overall we are extremely disappointed in this company and will be never using again.Life-Changing Experience at Pol Glas Cabin
As I reflect on our stay at Pol Glas Cabin through Cornwall Cottages, I cannot help but be overwhelmed by a mix of emotions. We had booked this getaway as a special birthday surprise for my husband, hoping for a peaceful and rejuvenating break in the beautiful surroundings of Cornwall. Upon our arrival on the 10th of October, we were met with a less-than-ideal situation. The cabin, which should have been a sanctuary for relaxation, was marred by cobwebs, midges, and dead flies. The lack of cleanliness was disappointing, to say the least, and it was evident that the property had not been properly maintained. Despite being assured by the owner that the fly issue was due to the time of year, the lack of even basic supplies like fly spray left us feeling neglected. Our encounter with the hot tub, meant to be a highlight of our stay, was equally disheartening. It was half-full and cold, and we were informed that the water had run out. This unexpected turn of events cast a shadow over what was meant to be a celebratory occasion. Communication with the owner and attempts to rectify the situation only left us feeling frustrated and unheard. The cleanliness standards were far below expectations. Dust, dirt, and grime were prevalent throughout the cabin, indicating a lack of attention to detail by the cleaning company. Having to compile a list of areas that needed cleaning during our holiday was a task we never anticipated. The subpar cleanliness extended to the outdoor areas as well, with dead insects and leaves littering the patio, showcasing a lack of thorough maintenance. Furthermore, the inconvenient parking situation, requiring a significant trek with our belongings, was an added challenge that detracted from the overall experience. In hindsight, what could have been salvaged with a genuine apology and proactive measures to address the issues turned into a disappointing and frustrating holiday. While the location offered stunning views and a comfortable bed, the overall experience fell short of our expectations. I hope that our feedback can serve as a catalyst for improvement and lead to better experiences for future guests. In the meantime, I would caution against booking Pol Glas Cabin through Cornwall Cottages until significant improvements are made to ensure a truly enjoyable and hassle-free stay.A Genuine Retreat Turned Disappointing Experience: My Honest Review of Cornwall Cottages
During our stay at Honey Suckle Cottage in September 2021, booked through cornwallscottages.co.uk, we were initially charmed by its beauty and the thoughtful welcome gesture of a bottle of wine. However, our excitement quickly faded as we discovered dirty dishes with baked beans still stuck to them, necessitating a round of dishwashing before we could prepare a meal. While some areas of the cottage were visibly cleaned, we were disheartened to find dusty surfaces, cobwebs, and grime on various furniture pieces, making the overall environment feel unkempt. The overpowering smell of wood smoke in the living room rendered it unusable, prompting us to seek solace outside. Our outdoor respite was short-lived when one of the sun loungers unexpectedly collapsed, causing injury to my fiancée. Despite our attempts to explore the surroundings as advertised for a tranquil experience, we were met with disappointment as the Allen Valley path was closed for a pheasant shoot, contrary to what was portrayed in the holiday description. The lack of communication and understanding from Cornwall Cottages further added to our dismay. After encountering difficulties in seeking a refund, we were left frustrated with a partial reimbursement that did not reflect the extent of our inconvenience. Their response, dismissing our concerns and implying unrealistic expectations on our part, only deepened our disappointment. As someone well-acquainted with Cornwall's landscapes and standards of cleanliness, the subpar conditions of the cottage were truly disheartening, especially in the context of post-pandemic expectations. Despite our efforts to highlight these issues, the inaccuracies in the listing persisted, painting a misleading picture for future guests. In light of our experience, I cannot in good conscience recommend Cornwall Cottages and Honey Suckle Cottage to fellow travelers seeking a peaceful retreat in Cornwall. It is essential for hospitality providers to prioritize cleanliness and accuracy in their offerings, aspects that were sorely lacking in our stay.Terrible customer support, wouldn’t advocate
My assessment for cornwallscottages.co.uk Appalling customer support. This firm tried to retain our safety deposit with out good trigger & we needed to incur prices to defend our place. Appears from the feedback under that this isn't the primary time this firm have tried this tactic! Our criticism has not been acknowledged and even handled & as an alternative of apologising for his or her error, they continued to argue with us, in an unprofessional tone & method.A Game-Changer in Property Rental
Transitioning into property rental with Cornwalls Cottages has been an absolute game-changer for us. Their seamless process and unwavering support have transformed what could have been a daunting experience into a smooth and hassle-free journey. Their responsiveness, whether via email or phone, sets a gold standard in customer service. Even during the tumultuous times of Covid, their dedication shone through as they navigated challenges with grace and efficiency, leaving us in awe of their commitment. I cannot recommend Cornwalls Cottages enough for anyone looking to venture into property rental; they truly embody excellence in every sense of the word.Justice Served: A Customer’s Triumph Against Deceitful Practices
Dismayed by the treatment received, I felt compelled to share my cautionary tale related to cornwallscottages.co.uk. During my stay in July 2019, I adhered to all guidelines, leaving the holiday cottage in pristine condition. Despite this, the company unjustly withheld my £200 security deposit. Refusing to succumb to deceit, I embarked on a straightforward small claims process using the government website. Standing before a court on 17th January 2020, I witnessed justice prevail as the honorable judge ruled in my favor, labeling their actions as nothing short of a joke. Remarkably, cornwallscottages.co.uk offered no resistance, their feeble arguments crumbling under the weight of evidence. It became evident that they preyed on unsuspecting holidaymakers, fabricating reasons to unjustly claim deposits. Following the court's decision, not only was my deposit reimbursed, but additional funds covering court costs and parking were also awarded. This ordeal highlighted the importance of standing up against dishonest practices, ultimately leading to a victorious outcome. As the saga unfolded, their true colors became evident, solidifying my resolve to never engage with them again. The experience serves as a stark reminder to fellow travelers - vigilance is key when dealing with unscrupulous entities. May this review stand as a testament to my unwavering commitment to justice and integrity.A Gem in Holiday Letting: Cornwall Cottages
Translating dreams into reality, our experience with cornwallscottages.co.uk has been nothing short of remarkable. From the outset, their warm and professional staff stood out, guiding us through the process of renting our holiday home with unparalleled support and expertise. The booking system is seamless, allowing for a hassle-free experience, while the flexibility of owner bookings is truly liberating. In the midst of our journey, we encountered a challenging guest experience that put our resolve to the test. Despite facing the guest from hell with unreasonable demands, the team at Cornwall Cottages stood by our side, offering unwavering support and assistance, which we found to be invaluable during a trying time. Moreover, the assurance of timely and consistent payments has been a testament to their reliability and commitment to their partners. It's no surprise that we've witnessed a growing number of returning guests, a true testament to the quality of service and experience provided by Cornwall Cottages. To fellow homeowners contemplating holiday letting, we wholeheartedly endorse Cornwall Cottages as a partner of choice. Angela & Gordon Bates have found a trustworthy companion in their holiday letting journey, and we have no doubt you will too. Embrace the journey with Cornwall Cottages and experience the difference firsthand.Transformed Business Success with Personalized Service
Diving into the digital realm with cornwallscottages.co.uk has been a game-changer for our vacation rental business. The decision to switch from another agency was not made lightly, but the results speak volumes. In just one year, Cornwall's Cottages managed to revitalize our bookings, breathing fresh life into our properties. The seamless transition was marked by a surge in reservations, injecting vitality back into our business. Guests' glowing feedback on both our cottages and the user-friendly booking process orchestrated by Cornwall's Cottages is a testament to their commitment to excellence. What truly sets them apart is their exceptional customer service. The team at Cornwall's Cottages exudes a genuine willingness to help and a remarkable efficiency in resolving any inquiries. Their dedication to ensuring a stress-free experience for both owners and guests is truly commendable. Alison Agnew and Brian Yule's experience mirrors our own - a harmonious partnership built on trust, reliability, and tangible results. Our journey with Cornwall's Cottages has only just begun, and we eagerly look forward to the continued prosperity they bring to our business.Exceeding Expectations: A Trusted Partner in Cornish Getaways
From the moment I engaged with Cornwallscottages.co.uk, I knew I had found a gem in the world of letting agents. As we embark on our third season with them, I am continually impressed by the level of excellence, flexibility, and proactive service they provide. Richard and his team have truly redefined what it means to be a letting agent, their dedication evident in every interaction. Whether it's a quick question or a more complex issue, their responsiveness is unparalleled, instilling a sense of trust and reliability that is hard to come by. What sets Cornwallscottages.co.uk apart is not just their support, but also their innovative marketing strategies that consistently bring in bookings through diverse channels. The results speak for themselves, as our property continues to thrive under their expert guidance. Furthermore, their flexible approach has been a game-changer for us. They understand our unique needs and tailor their services to meet them with precision. This level of personalization is rare and invaluable, making them a perfect fit for anyone seeking a letting agent that truly cares about their success. In a heartbeat, I would recommend Cornwallscottages.co.uk to anyone looking to make the most of their property. Their proactive stance, unwavering support, and exceptional service make them a trusted partner in the competitive world of Cornish getaways. Thank you, Cornwallscottages.co.uk, for exceeding all expectations and being the backbone of our success.Authentic and Personalized Service
I cannot recommend Cornwalls Cottages enough! After switching from a larger agency, I have experienced a level of personalized service that is truly exceptional. The small local team has gone above and beyond to build a genuine and reliable relationship with me. Since joining them, my property bookings have significantly increased, bringing success to both my large and small properties. Richard and his team have consistently delivered excellent service, making me feel valued and prioritized. It's clear that they always have my best interests in mind, and I couldn't be happier with the results. Thank you, Cornwalls Cottages, for your outstanding dedication and support!Transformed My Rental Business: A Treasured Partnership with Cornwalls Cottages
Embarking on a journey with Cornwalls Cottages has been nothing short of transformative for my holiday rental business. Year after year, their exceptional service and expertise have consistently secured full bookings for my property, exceeding all expectations. What sets them apart is their seamless integration of owner bookings, providing unparalleled flexibility and support that empower owners like me to take control. Navigating their user-friendly owner pages is an absolute delight, offering a smooth and efficient experience that simplifies the management of bookings and inquiries. The team at Cornwalls Cottages is not only professional but also highly responsive – a rare quality in the industry. Their dedication to promptly addressing any concerns or queries ensures a stress-free partnership built on trust and reliability. I wholeheartedly recommend Cornwalls Cottages to fellow property owners, having personally witnessed the positive impact they have had on my business. Their track record speaks for itself, and I have enthusiastically shared my experiences with others, confident in the value that Cornwalls Cottages brings to the table. Thank you, Cornwalls Cottages, for your unwavering support and for being an indispensable ally in my rental journey.Going Strong with Cornwalls Cottages: A 2-Year Journey and Counting
I can't believe it's been nearly two years since we first discovered Cornwalls Cottages. From the moment we made that initial call, we were met with a level of customer service that's become all too rare these days. No automated systems, just real people ready to help. What really stands out is their willingness to go the extra mile. When we encountered issues with our bookings, they were right there, ensuring everything was sorted to our satisfaction. Compared to other holiday rental companies, Cornwalls Cottages offers a level of flexibility and affordability that's hard to beat. Sure, their website may have a few hiccups in terms of speed, but the layout and user experience are truly top-notch. And when we needed adjustments to our cottage details, they made it happen without any hassle. As we approach our third year with Cornwalls Cottages, it's clear that we have no intentions of looking elsewhere. They've consistently delivered exceptional service, and we're excited to continue this journey with them. Cheers to many more years of unforgettable holidays!Unforgettable Holidays with Cornwall Cottages: A Home Away from Home
My experience with Cornwall Cottages has been nothing short of amazing. From the moment I decided to entrust them with my property, I knew I was in good hands. What sets them apart is the freedom they offer - allowing me to curate my own unique guest experience without being constrained by a rigid criteria. The flexibility to handpick the weeks for personal use only adds to the charm. One of the standout factors for me has been their fair commission rates. Unlike many other agencies, Cornwall Cottages doesn't burden you with exorbitant charges, making it a win-win for both parties. Thanks to their stellar support, my property is almost always fully booked, bringing in a steady stream of happy guests. Moreover, the staff at Cornwall Cottages are not just employees; they are like a supportive family always ready to assist. Their friendliness and willingness to go the extra mile have made every interaction a pleasure. I particularly appreciate how they stand by you, shielding you from any unpleasant situations with difficult customers. Cornwall Cottages has truly become a sanctuary for both property owners and guests. If you are looking for a partner that values your independence, offers fair deals, and provides unwavering support, look no further. Thank you, Cornwall Cottages, for turning my property into a beloved holiday destination!Exceptional Service and Remarkable Growth
I had the pleasure of partnering with cornwallscottages.co.uk for over two years, and I must say, it has been an incredibly fruitful experience. The friendly and supportive nature of the office staff has been nothing short of exceptional. Their unwavering assistance and amiable attitude have truly made a positive impact on my business. Over the past three summers, I have witnessed a steady increase in lettings, and I attribute a significant part of this success to the outstanding team at Cornwalls Cottages. Their support has not only led to tangible growth but has also created a sense of enthusiasm and optimism for the future. As I eagerly look ahead, I am filled with the hope and confidence that the coming year will bring even more prosperity and success to my business, thanks to the dedicated team at cornwallscottages.co.uk. I am deeply grateful for their unwavering support and friendly approach, and I eagerly anticipate the continued growth and success that our partnership promises to deliver. Thank you for being an integral part of my business journey!No Results Found
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{{{reviewBody}}}Introduction
Cornwallscottages.co.uk is a leading vacation rental website that specializes in offering a wide range of self-catering cottages in Cornwall, England. With a user-friendly interface and a vast selection of properties, it aims to provide a seamless booking experience for travelers seeking a memorable stay in Cornwall. In this editorial review, we will delve into various aspects of Cornwallscottages.co.uk to evaluate its strengths, weaknesses, and overall customer experience.Pros:
- Extensive Property Selection: Cornwallscottages.co.uk boasts an impressive portfolio of self-catering cottages across Cornwall, catering to different budgets and preferences. From coastal getaways to countryside retreats, customers have plenty of options to choose from.
- User-Friendly Interface: The website has a clean and intuitive layout, making it easy for users to search, filter, and browse through the available properties. The advanced search options allow visitors to specify their desired location, size, amenities, and more.
- Transparent Pricing: Each cottage listing displays the rental rates, availability calendar, and any additional costs upfront, ensuring transparency and enabling customers to make informed decisions.
- Secure Online Booking: Cornwallscottages.co.uk provides a secure online booking platform, assuring customers of the safety and confidentiality of their personal and payment information. The booking process is streamlined and accessible, allowing users to seamlessly reserve their desired cottages.
- Customer Support: The website offers excellent customer support, with a knowledgeable team available to assist customers with inquiries, provide guidance, and help resolve any issues during the booking process.
Cons:
- Pricing Variation: Some customers have reported a slight discrepancy in pricing between the website and the actual booking confirmation. While this issue is rare, it is advisable for users to carefully review the final booking details and contact customer support if any discrepancies arise.
- Limited Last-Minute Availability: Due to the popularity of Cornwall as a vacation destination, last-minute availability for certain properties may be limited. Customers seeking spontaneous bookings may need to plan ahead or consider alternative options.
User Experience:
Cornwallscottages.co.uk strives to provide a seamless user experience, allowing visitors to easily navigate the website, search for cottages, and make bookings without complications. The advanced search features, including location filters, property size, specific amenities, and pet-friendly options, contribute to a personalized and efficient user journey. The website is responsive, adapting well to different devices and screen sizes, ensuring a consistent experience for users on desktops, tablets, and mobile phones.
Pricing and Value for Money:
Cornwallscottages.co.uk offers competitive pricing for its wide range of cottages, with rates varying depending on the location, size, and seasonal demand. The pricing is transparent, clearly outlining rental costs, additional fees such as cleaning or pet charges, and any discounts or promotions available. Considering the quality and uniqueness of the cottages available, customers generally find good value for money when booking through this platform.
Customer Service:
Cornwallscottages.co.uk prides itself on providing excellent customer service. The dedicated support team promptly responds to customer inquiries, offering guidance, clarification, and assistance throughout the booking process. Whether there are questions regarding property amenities, availability, or payment options, customers can rely on the knowledgeable staff to provide dependable support and ensure a satisfactory experience.
Product Quality and Selection:
The cottages available on Cornwallscottages.co.uk are carefully selected to meet high-quality standards, ensuring customers enjoy a comfortable and memorable stay. Property owners are vetted, and their rentals are inspected to ensure they adhere to specific criteria, such as cleanliness, amenities, and overall quality. With a vast selection of properties ranging from charming seaside cottages to luxury countryside retreats, customers have ample options to find accommodations that suit their preferences and needs.
Website Usability:
The website's interface is designed with usability in mind, providing a clear and intuitive layout. The search and filtering options are prominently displayed, allowing users to easily refine their search results. Property listings present essential details, including descriptions, images, availability calendars, and customer reviews, enhancing the browsing and decision-making process. The website loads quickly and is optimized for different devices, ensuring a smooth user experience.
Returns and Exchanges:
Cornwallscottages.co.uk operates as a vacation rental platform, and therefore, returns and exchanges are not applicable. However, in case of any issues or concerns regarding a booked property, customers are encouraged to contact customer support for assistance and resolution.
Promotions and Discounts:
Cornwallscottages.co.uk periodically offers promotions and discounts, providing customers with the opportunity to book their desired cottages at reduced rates. These offers can be found on the website's dedicated promotions page or through special promotional emails. Subscribing to the newsletter or following the website's social media accounts enables customers to stay updated on the latest deals and discounts.
Reputation:
Cornwallscottages.co.uk has built a solid reputation in the vacation rental industry, known for its commitment to quality properties and excellent customer service. The platform has garnered positive reviews from satisfied customers, highlighting the reliability, professionalism, and exceptional experiences they have had while booking and staying in Cornwallscottages.co.uk properties. This positive reputation contributes to the website's trustworthiness among both new and returning customers.
Payment Options:
Cornwallscottages.co.uk provides customers with convenient payment options. Customers can securely pay using major credit cards, including Visa, Mastercard, and American Express. The payment process is encrypted and follows industry-standard security measures, ensuring the safety of customers' financial information.
Loyalty Programs:
Currently, Cornwallscottages.co.uk does not offer a specific loyalty program. However, customers can join the website's newsletter subscription to receive exclusive offers, updates, and early access to promotions, enhancing their overall booking experience.
Customer Reviews:
Customer reviews play a significant role in informing potential customers about the quality and reliability of the properties and services offered by Cornwallscottages.co.uk. The website features genuine and unedited customer reviews, allowing visitors to read about others' experiences firsthand. These reviews cover various aspects, including property conditions, cleanliness, location, and customer service, providing valuable insights for prospective renters.
Community Involvement:
Cornwallscottages.co.uk actively engages with the local community in Cornwall. By collaborating with local property owners, the platform supports the local economy and tourism industry. Additionally, the website encourages visitors to explore Cornwall's rich culture and natural beauty, promoting responsible tourism and highlighting local attractions, events, and initiatives.
Shipping and Costs:
As Cornwallscottages.co.uk provides vacation rental bookings, shipping is not applicable. However, customers are responsible for any costs associated with transportation to their chosen cottage. It is advisable to review the individual property listings for any specific instructions or costs related to check-in or key collection.
In conclusion, Cornwallscottages.co.uk offers a valuable and user-friendly platform for booking self-catering cottages in Cornwall. With an extensive selection of properties, transparent pricing, excellent customer service, and a reputation for quality, it provides customers with a reliable and enjoyable experience when planning their Cornwall getaway.