Users Voice for Corsair

67% users rated Terrible
2% users rated Poor
0% users rated Average
6% users rated Very Good
24% users rated Excellent
Pie Chart Review Representation for Corsair
Corsair Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Jun 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 1.8 1 4.4 3.8 1.2
Oct 2022 2.2 2.8 1 4.4 4.2 1.3
Nov 2022 2.4 2 1 2.7 2.8 1.4
Dec 2022 5 5 5 5 5 5
Mar 2023 1.5 5 1 4.6 3.4 1.4
Line Chart for Rating of peer stores

corsair.com

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Detailed Corsair Review by

Introduction

Corsair is a leading American computer hardware and peripherals manufacturer with a focus on delivering high-quality products to meet the needs of gamers, content creators and PC enthusiasts. The company offers a wide range of products including gaming peripherals, computer cases, memory modules, power supplies, cooling systems, and audio equipment.

Pros and Cons

Pros: Corsair.com offers a broad range of products to choose from, including the latest and most innovative hardware and peripherals. The website is user-friendly and easy to navigate, with a clear and concise product description that helps users make informed purchases. Corsair has a reputation for producing high-quality products that are durable and perform well. Cons: Pricing can be on the higher side, making it less accessible to budget-conscious users.

User Experience

The Corsair website is user-friendly and easy to navigate, with a simple and streamlined interface that makes it easy to find what you are looking for quickly. The website also features detailed product descriptions that help users understand the features and capabilities of each product.

Pricing and Value for Money

Corsair products can be more expensive than their competitors, but the company's reputation for quality and performance ensures that users get value for their money. Corsair offers a range of prices to suit different budgets, but its premium products are more costly than some of its competitors.

Alternatives

Some alternatives to Corsair include Logitech, Razer, and SteelSeries, which offer similar products and pricing but may not offer the same level of quality and performance as Corsair.

Customer Service

Corsair is known for its excellent customer service and support, with a dedicated support team that is available to answer questions and resolve issues quickly and efficiently.

Product Quality and Selection

Corsair products are known for their high-quality and durability, with a range of products to suit different needs and budgets. The company offers a wide range of products, including gaming peripherals, computer cases, memory modules, power supplies, cooling systems, and audio equipment.

Website Usability

The Corsair website is well-designed and easy to use, with a simple and streamlined interface that makes it easy to find what you are looking for. The website also features detailed product descriptions and reviews to help users make informed purchases.

Returns and Exchanges

Corsair offers a 30-day return policy on its products, provided they are unused and in their original packaging. The company also offers a warranty on its products, with some products featuring longer warranties than others.

Promotions and Discounts

Corsair regularly offers promotions and discounts on its products, including seasonal sales, bundle deals, and discounts for newsletter subscribers. The company also offers student discounts and military discounts.

Reputation

Corsair has a reputation for producing high-quality products that are durable and perform well, with a focus on meeting the needs of gamers and PC enthusiasts. The company is well-regarded in the industry and has won numerous awards for its products.

Payment Options

Corsair accepts a range of payment options, including credit cards, PayPal, and Corsair gift cards.

Loyalty Programs

Corsair does not have a formal loyalty program, but it does offer discounts and promotions for newsletter subscribers, as well as discounts for students and military personnel.

Customer Reviews

Corsair products are generally well-reviewed, with users praising its quality, durability, and performance. The company's customer service also receives positive reviews for its responsiveness and efficiency.

Community Involvement

Corsair is involved in the gaming community, sponsoring events and tournaments, as well as collaborating with teams and streamers. The company also has a strong social media presence, engaging with users and providing support and information about its products.

Shipping and Costs

Corsair offers free shipping on orders over $79 and has a range of shipping options available, including standard shipping and express shipping. Shipping costs vary depending on the weight and destination of the order.

Corsair Recent User Reviews

User Rating

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Reviewer Name: Simon Lennon

Review Submission Date: 2022-12-02

Review Title: Delivery for orders take several weeks
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Review Description: Delivery for orders take several weeks, products shipped from taiwan, makes no mention of this before placing order. Buy elsewhere dont get stuck in Customs Hell.

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Reviewer Name: Pabs

Review Submission Date: 2022-11-24

Review Title: Appalling customer service
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Review Description: Appalling customer servicePSU failed and they never got back to meDont buy from this company.

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Reviewer Name: R Rekki

Review Submission Date: 2022-11-22

Review Title: Absolute piece of sh!t headset & even…
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Review Description: Absolute piece of sh!t headset & even worse customer services. HS75 XB wireless Xbox One headset that bricked out after 6 months because I didn't hold the power button down long enough..talk about a design flaw. They won't accept a return as I can't show proof of purchase from eBay & I don't live in the US anyway. Stay away from this poor excuse of a company! $200 on something they won't even admit is their own design fault, completely useless!

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Reviewer Name: Ty Remillard-Le

Review Submission Date: 2022-11-19

Review Title: Customer support refuses a valid warranty activation
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Review Description: Ordered a headset off of amazon, set came in defective. I tried activating my warranty but the customer support was completely useless, stating I have not provided them with enough information even though I gave them my serial numbers, pictures, receipts, and everything they needed to activate my warranty. Worst part is that their customer support representative would take days to get back to me through this whole dilemma, dragging it onto weeks trying to get this settled. Do not buy from this company, customer support sucks.

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Reviewer Name: Stuart Tatham

Review Submission Date: 2022-11-16

Review Title: Terrible service - avoid
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Review Description: Purchased a Corsair keyboard which worked through my KVM. Keyboard failed, different replacement keyboard sent which doesn't work with KVM. Corsairs response: our keyboards aren't guaranteed to work with KVM and there is nothing they will do about it. Shocking service, shocking response. I hope that someone will reach out and resolve this, but based on my experience so far I am not holding out any hope.

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Reviewer Name: Luke Elliott

Review Submission Date: 2022-11-10

Review Title: Order Unsuccessful
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Review Description: I have been trying to order a pre-built PC from their website. My order continuously gets canceled on their end with no formal feedback on how to fix the issue after numerous attempts to contact them. I have used different cards and followed all of the "troubleshooting"(if you can even call it that) that was given. Although the customer service representatives are friendly, they are not knowledgeable in how Corsair operates as I received "I don't know" several times and to "just try again".

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Reviewer Name: ????? ?????

Review Submission Date: 2022-10-22

Review Title: fake warranty
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Review Description: Bought RAM with a supposed lifetime warranty. Support responded to my request for 2 weeks, in the end I was denied. I do not recommend to buy products of this brand as the company does not provide any warranty to the buyer. Disgusting technical support.

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Reviewer Name: Airiel Goodison

Review Submission Date: 2022-10-21

Review Title: extremly good company
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Review Description: extremly good company. I have made a full pc and keyboarad and mouse and mousepad only with corsair. I just love their products and their ecosystem almost as much as I love apple. the only bad thing is that I can't add my rtx 3070 in the iCUE app and I can't control the leds and the fans...but probably nothing can be perfect

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Reviewer Name: Andrew Vaughan

Review Submission Date: 2022-09-28

Review Title: Shockingly bad Warranty service
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Review Description: I seriously wonder how a company providing this level of service can continue to exist for much longer.The second failed hard drive during a 2 year warranty period. This last repair took a total of three and a half months! A painful process of them asking for a series of screenshots, diagnostics results and finally a photo of the actual hard drive itself. Each request made individually with a wait of 3 days to a week for each one. Finally, they just sent the new drive for me to install myself!! Never buying from Corsair again.

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Reviewer Name: GAMING MAD

Review Submission Date: 2022-09-22

Review Title: THE WORST PC COMPANY TO EXIST!!
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Review Description: THE WORST PC COMPANY TO EXIST!!After spending hundreds of pounds on new equipment from corsair they fail to provide any form of customer service!!!! PLEASE DO NOT BUY PRODUCTS IF YOU WANT SUPPORT!!! OVER 1 MONTH WITH NO UPDATE!!! This is appalling and i will be taking business elsewhere and advising my friends/community to do the same.... You've sold your last piece of junk to me you absoloute disgrace to the industry. As a content creator how is anyone supposed to use headsets/keyboards/mice without any software!!!! ICUE IS TRASH!!!!