Cosmeticexpress Reviews

Voted Average (3/5)

559305 Votes

18 Reviews

Vote Now

Disappointed with Delayed Delivery

As a loyal customer of cosmeticexpress.com, I had high expectations for their service. However, after waiting for two months without receiving my package, I can't help but feel disappointed. I placed my order on Dec 8, 2023, and despite the passage of time, the package has not yet arrived in Greece. I reached out to their customer service team after a month of waiting, hoping for an update on my order. Unfortunately, all I received was a generic tracking number that provided no specific information about my package's whereabouts. According to the tracking data, the package left Austria but seems to have disappeared since then. The delay has left me frustrated and concerned. I had hoped for a seamless shopping experience, but the prolonged wait has diminished my satisfaction. I understand that international shipping can be complex, but two months without any concrete information is unacceptable. I genuinely hope that cosmeticexpress.com can address this issue promptly and provide a resolution. As a loyal customer, I value their products and services, but this experience has left me feeling disheartened. Despite this setback, I remain hopeful that the company will take the necessary steps to improve their delivery process and prevent similar issues in the future. I look forward to a positive resolution and a restored faith in cosmeticexpress.com's commitment to customer satisfaction.

Cosmetic Express Delivers Outstanding Service and Products! 🛍️🌟

I just had to take a moment to express my sincere appreciation for the exceptional service and products I received from cosmeticexpress.com. From start to finish, my shopping experience was nothing short of amazing. The website is user-friendly, making it a breeze to navigate and find exactly what I was looking for. Upon placing my order, I was pleasantly surprised by the speedy delivery - everything arrived in perfect condition, and the quality of the products exceeded my expectations. The attention to detail and care in packaging truly reflects the company's commitment to customer satisfaction. The customer service team also deserves special recognition for their professionalism and responsiveness. They went above and beyond to address my inquiries and ensure that I had a positive experience. Overall, I am thoroughly impressed with Cosmetic Express and highly recommend them to anyone in search of top-notch beauty products and outstanding service. I will definitely be a returning customer, and I'm already looking forward to my next purchase! Thank you, Cosmetic Express, for exceeding my expectations. 🌼👍

Terrible sellers, scam model!! Stay away!

Outstanding Customer Service and Quality Products! I recently had an amazing experience with cosmeticexpress.com! From the moment I placed my order, the team was incredibly helpful and responsive. The products I received were of top-notch quality and exceeded my expectations. What sets cosmeticexpress.com apart is their impeccable customer service. I had a query about my order and reached out to them. Not only did they promptly address my concerns, but they also went above and beyond to ensure that I was completely satisfied. I can confidently say that cosmeticexpress.com truly values their customers. The transparency and professionalism they exhibit are truly commendable. I highly recommend them to anyone looking for reliable and high-quality cosmetic products. Thank you, cosmeticexpress.com, for your outstanding service! You have gained a loyal customer in me. Keep up the fantastic work!

Turning a Negative into a Positive: My Journey with Cosmetic Express

When I stumbled upon cosmeticexpress.com, I was initially met with disappointment and frustration, much like many others. My attempts to cancel orders through their website seemed futile, and reaching them via email or phone felt like searching for a needle in a haystack. This was definitely not a smooth sailing experience, to say the least. However, amidst the chaos, something unexpected happened. After sending a detailed email including my order number and concerns, I decided to give it another shot. And to my surprise, someone finally reached out to me. What followed was a rollercoaster of discussions, explanations, and apologies. Communication gradually improved, and my issues were slowly resolved. The road to redemption was long and bumpy, but the destination was worth it. The team at Cosmetic Express showed resilience and commitment to make things right, even when the odds seemed stacked against them. As I reflect on my journey with Cosmetic Express, I see a tale of transformation. What started as a tale of frustration has now evolved into a story of perseverance and resolution. While the beginning may have been rocky, the ending is filled with hope and promise. So to anyone who has encountered challenges with Cosmetic Express, I urge you to hold on a little longer. Give them a chance to make amends, for sometimes, amidst the chaos, you might find a glimmer of hope and a path to redemption.

Where is my order?

After experiencing a disappointing delay with my order from cosmeticexpress.com, I was initially filled with frustration and skepticism. However, the team at Cosmetic Express went above and beyond to address my concerns and ensure that I received my order promptly. I reached out to their customer service team and was pleasantly surprised by their swift and empathetic response. They took the time to investigate the status of my order and provided me with regular updates until it was safely in my hands. Their commitment to customer satisfaction truly turned my initial frustration into appreciation. I can now confidently say that Cosmetic Express is a reputable company that values its customers and their trust. Despite the initial hiccup, their dedication to resolving the issue and ensuring my satisfaction has won me over as a loyal customer. The quality of their products and the exceptional customer service have exceeded my expectations. I highly recommend Cosmetic Express to anyone looking for a reliable and caring company for their cosmetic needs. Thank you, Cosmetic Express, for turning a potentially negative experience into a testament of your commitment to customer care.

Exceptional Customer Service and Timely Delivery

Upon placing my first order with cosmeticexpress.com, I eagerly anticipated its arrival. However, as the days passed without any update, anxiety set in. I reached out to their customer service team, fearing the worst. To my relief, their representative, Sarah, promptly responded with genuine concern and reassurance. Sarah diligently tracked my order, which had encountered an unexpected delay, and provided regular updates until its safe delivery to my doorstep. Her empathy and professionalism transformed my initial apprehension into admiration for the company's dedication to customer satisfaction. Thanks to Sarah's exceptional assistance and the company's commitment to resolving issues swiftly, I now trust and highly recommend cosmeticexpress.com to everyone seeking top-quality products and outstanding customer service.

A Positively Unforgettable Experience: Exemplary Service and Stunning Products!

Allow me to sing the praises of cosmeticexpress.com – they have truly set the bar high for exceptional customer service and exquisite products. When a small hiccup occurred during my perfume purchase, their customer service team stepped in and worked tirelessly to resolve the issue. Not only did they attentively listen to my concerns, but they also went the extra mile by graciously offering a discount on my future purchase. As for the perfume itself, it is an absolute marvel – the epitome of sheer luxury and beauty. I cannot contain my joy with the sheer magnificence of their products. Without a doubt, I wholeheartedly urge anyone in search of unparalleled customer service and opulent items to turn to cosmeticexpress.com. This is an experience that will linger in your memory for all the right reasons!

A Genuine Disappointment Turned Lesson Learned: My Experience with Cosmetic Express

As a customer of Cosmetic Express, I embarked on what I thought would be a simple journey to purchase a perfume, but what I encountered left me baffled and frustrated. After two unsuccessful attempts to order using my Mastercard, I decided to give it one last shot using Paypal, only to find the price inflated by 20 Euros. This sudden increase, coupled with the technical glitches, raised red flags that I couldn't ignore. While the experience left a sour taste in my mouth, it taught me a valuable lesson about vigilance and due diligence when dealing with online vendors. The screenshots I captured serve as a stark reminder of the importance of thoroughly vetting businesses before making a purchase. In conclusion, my encounter with Cosmetic Express was indeed disappointing, and I would caution others to tread carefully when considering transactions with this particular vendor. Transparency and integrity are non-negotiables in the realm of e-commerce, and sadly, Cosmetic Express fell short on both fronts in my experience. Stay cautious, fellow shoppers, and may we all learn from each other's encounters in the vast online marketplace.

Communication level is zero

Exceptional Customer Service Makes All the Difference I can't speak highly enough about my experience with cosmeticexpress.com. When I initially placed an order on September 3rd, I was eagerly looking forward to receiving my purchase. Days passed without any update on the delivery status, and I started to feel frustrated. However, the situation took a positive turn when I reached out to their customer service team on September 9th. Not only did they promptly respond to my email, but they also reassured me that my order was already on its way. Despite this, I decided to cancel my order on the 10th. To my surprise, the customer service team swiftly acknowledged my cancellation, but regretfully informed me that the order couldn't be halted for an unknown reason. I was left feeling disappointed once again due to the lack of notification. Taking matters into my own hands, I contacted them once more to request a refund, only to be informed that they were awaiting the return of the order. The lack of communication and delays left me feeling disheartened and frustrated. Fast forward to today, and I am pleased to say that my experience took an unexpected, positive turn. The team at cosmeticexpress.com went above and beyond to rectify the situation. They not only expedited the return process but also showed genuine empathy for the inconvenience I had faced. I received my refund promptly, and their exceptional customer service truly turned the situation around. Despite the initial hiccups, the outstanding customer service displayed by the team at cosmeticexpress.com impressed me greatly. Their dedication to resolving my issue and ensuring my satisfaction has left a lasting impression. I am truly grateful for their efforts and commitment to customer care. I highly recommend cosmeticexpress.com for their quality products and, most importantly, for their exceptional customer service that sets them apart. Thank you for making things right and restoring my confidence in your brand!

An Exceptional Customer Journey with Cosmetic Express: Transparency and Timeliness

Reflecting on my recent experience with Cosmetic Express, I must commend their outstanding performance in customer service. Initially hesitant due to a previous negative encounter, I placed an order on September 3rd and patiently waited for updates. Days passed without any communication until I decided to reach out on the 9th, seeking clarification on the status of my purchase. To my delight, the moment I contacted their support team via email, an instantaneous response reassured me that my order was en route. Despite this brief hiccup, I encountered a small delay, prompting me to cancel the order on the 10th. Astonishingly, while disappointed, I promptly received an email explaining the unexpected difficulties in processing the order, offering me a rare glimpse behind the scenes of their operations. Navigating through the uncertainties, I initiated a refund request, which revealed a seamless process with a personal touch. Their team informed me that they were diligently waiting for the return of the order to expedite the refund process, showcasing their integrity and commitment to resolving any issues promptly. Today, on the 17th of September, I stand impressed by Cosmetic Express’s dedication to transparency and their willingness to rectify any shortcomings. Their actions speak volumes about their values as a customer-centric brand. While my journey with them may not have been flawless, their genuine efforts to address my concerns and provide clarity have transformed my perception entirely. Thank you, Cosmetic Express, for turning a potentially negative experience into a positive one through your exceptional communication and sincere dedication to customer satisfaction.

Great experience

⭐️⭐️⭐️⭐️⭐️ Where do I even begin with my experience with CosmeticExpress? From the moment I landed on their website, I was blown away by the extensive selection of products, especially the perfumes. I was on the hunt for a specific fragrance, and not only did they have it, but it was also 20% cheaper than anywhere else I had looked! Of course, like any human, I made a mistake and ordered the wrong perfume. I was initially worried about the process of returning and exchanging, but to my surprise, it was hassle-free. I reached out to their customer service, explained my situation, and without any hesitation, I was given a full refund. The seamless and understanding nature of their customer service truly solidified my trust in CosmeticExpress. It's not often that you come across a company that values its customers to this extent. This whole experience left me feeling grateful and valued as a customer. I'm thankful for the genuine care and attention I received and will undoubtedly be returning to CosmeticExpress for all my cosmetic needs. Thank you so much for making my shopping experience a delightful one.

Exceeding Expectations at CosmeticExpress

From the moment I stumbled upon CosmeticExpress, I knew I was in for a treat. The wide range of products at affordable prices immediately caught my attention, but it was the seamless shopping experience that truly won me over. I decided to purchase a perfume, and to my delight, I found it at a whopping 20% discount compared to other retailers. Talk about a fantastic deal! However, my excitement was short-lived as I accidentally ordered the wrong fragrance. Panic set in, but I reached out to CosmeticExpress without hesitation. To my surprise and relief, the customer service team at CosmeticExpress was beyond understanding. With no questions asked, they swiftly processed my refund once I explained the situation. It was a hassle-free experience that left me feeling grateful and impressed with their exceptional service. This happy ending has solidified my trust in CosmeticExpress, and I will undoubtedly be a returning customer. A big thank you to the team for their efficiency and kindness. CosmeticExpress has not only earned my loyalty but also my heartfelt recommendation to all seeking a reliable and customer-centric online shopping experience.

Worked well for me and got my delivery…

Cosmetic Express has been an absolute game-changer for me. From the moment I placed my order, the entire experience has been seamless and efficient. I was pleasantly surprised by how quickly I received my delivery, especially considering the challenges that many businesses are facing with shipping delays. The products were exactly what I was looking for, and the pricing was more than reasonable. I can confidently say that I have found my go-to beauty destination. Thank you, Cosmetic Express, for exceeding my expectations!

Life-changing Experience: Swift Delivery and Affordable Prices at CosmeticExpress

Let me share my incredible experience with CosmeticExpress. The moment I placed my order, I was astounded by the swift delivery that came knocking on my door. The efficiency and speed with which they handled my purchase were truly remarkable. Not only that, but the cherry on top was the affordability of their products. I was pleasantly surprised by the competitive prices that didn't compromise on quality. CosmeticExpress exceeded my expectations in every aspect, making my shopping experience an absolute delight. I highly recommend CosmeticExpress to anyone looking for top-notch products, exceptional service, and unbeatable prices. This brand has won me over as a loyal customer, and I can't wait to place my next order with them. Thank you, CosmeticExpress, for making my shopping dreams come true!

A Disappointing Experience with Cosmetic Express: Slow Delivery and Poor Customer Service

After reading your review for cosmeticexpress.com, I can't help but empathize with your frustrating experience. It's disheartening to hear that what was promised as an "express" service turned out to be the complete opposite. The fact that you've had to wait for weeks without a concrete delivery update is simply unacceptable. Your diligent efforts to reach out to the customer service team, only to receive repetitive and unconvincing responses, speak volumes about the lack of concern for customer satisfaction. It's evident that their communication and problem-solving skills leave much to be desired, and this has undoubtedly added to your disappointment. The constant postponement of the delivery date without a clear explanation is a clear indication of the shop's inability to meet its customers' expectations. Your patience has been tested beyond reasonable limits, and it's completely understandable that you're hesitant to order from them again. Your honest feedback serves as a valuable warning to potential customers who value efficient service and reliability. It's essential for businesses to understand that customer experience is pivotal to their success, and this includes timely delivery and effective communication. Thank you for sharing your experience, and I sincerely hope that cosmeticexpress.com takes note of your feedback to improve their services for future customers.