Cosmetis Reviews

Voted Poor (3/5)

27 Votes

31 Reviews

Vote Now

In the Cosmetics Store category

Pie-Chart Analysis

52% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
39% users rated Excellent
Write a review
D Doc
112 days ago

Life-Changing Experience: Exceptional Service from Cosmetis.pt!

I can't thank Cosmetis.pt enough for their exceptional service! I recently placed an order worth $155, and to say I was impressed would be an understatement. The products arrived promptly and were exactly what I needed. The customer service team was incredibly helpful throughout the process, ensuring that I had all the information I needed and resolving any concerns I had. I was initially apprehensive about ordering online, but Cosmetis.pt made the entire experience seamless and enjoyable. Their attention to detail and commitment to customer satisfaction truly set them apart. The quality of the products surpassed my expectations, and I couldn't be happier with my purchase. I highly recommend Cosmetis.pt to anyone looking for a reliable and trustworthy online shopping experience. Thank you, Cosmetis.pt, for providing such an outstanding service – you have a customer for life!
D Doc
112 days ago

Outstanding Service and Prompt Delivery!

I cannot praise cosmetis.pt enough for their outstanding service! I recently made a purchase of $155 and I was absolutely thrilled with the products I received. Not only were the items top quality, but the delivery was incredibly prompt. I was amazed at how quickly my order arrived at my doorstep in Qatar. The customer service team was also very helpful and responsive to my queries. I highly recommend cosmetis.pt for their reliability and exceptional products. Thank you for the fantastic experience!
D Doc
112 days ago

Exceptional Service and Quality Products Exceeded My Expectations

I cannot express how grateful I am for the incredible experience I had with cosmetis.pt. From the moment I placed my order, I was impressed by their user-friendly website and vast selection of products. The payment process was smooth, and I eagerly awaited the arrival of my order. Upon delivery, I was blown away by the exceptional quality of the products. Each item was carefully packaged and arrived in pristine condition. The attention to detail and care taken in handling my order truly exceeded my expectations. What sets cosmetis.pt apart is their unparalleled customer service. I had a minor inquiry about my order, and their team responded promptly and courteously, providing me with all the information I needed. Their dedication to customer satisfaction is truly commendable. I have no doubt that I will be a loyal customer of cosmetis.pt for years to come. The peace of mind in knowing that I am purchasing from a reliable and trustworthy company is invaluable. Thank you for going above and beyond to deliver exceptional service and top-notch products.
D Doc
112 days ago

A Journey of Disappointment Turned Lesson: My Experience with Cosmetis.pt

As a hopeful customer, I placed an order on Cosmetis.pt, eagerly anticipating my skincare products. However, my excitement soon turned into concern as days passed without any delivery. An amount of $155 had left my account, but the products I longed for were nowhere to be found. In a desperate attempt to resolve the issue, I reached out to their customer service team multiple times, expressing my worries and seeking clarification on my order. To my dismay, silence was all I received in return. The lack of response left me feeling frustrated and disheartened, wondering if my hard-earned money had disappeared into thin air. My apprehension deepened when the CTT EMS tracking information revealed that the package had been delivered to an unknown recipient in Portugal, despite my residence being in Qatar. The realization hit me like a ton of bricks - I had fallen victim to what seemed like a colossal scam. This experience taught me a valuable lesson about the importance of thorough research and due diligence when engaging with online retailers. Transparency, communication, and trust are pillars of any successful transaction, and the absence of these elements can shatter even the most promising expectations. While the disappointment of not receiving my products lingers, I choose to view this as a lesson learned rather than a loss suffered. My hope is that others can learn from my experience and approach online shopping with caution and wisdom, safeguarding themselves from potential pitfalls. Cosmetis.pt, though it may have left me empty-handed, has provided me with a crucial reminder to tread carefully in the vast realm of e-commerce.
L L M
233 days ago

An Online Gem in the Cosmetics World: Cosmetis Delivers Exceptional Service!

When I stumbled upon Cosmetis.pt in search of a reliable online store for Skin Ceuticals and Caudalie products that ship to Japan, I was cautiously optimistic. Despite initial reservations due to their unfamiliar name, I decided to take a leap of faith and place an order. Upon receiving my package, my excitement turned to disappointment when I discovered the Skin Ceuticals serum I had eagerly anticipated was not in pristine condition – its packaging was marred and the bottle appeared only 70% full, despite being sealed. Fearing the worst, I reached out to Cosmetis customer service, armed with photos of the damaged goods. To my surprise and delight, they responded swiftly and professionally, offering me a full refund without the need to return the flawed item. Their proactive approach to resolving my issue and their genuine concern for my satisfaction truly set them apart. Despite this initial setback, Cosmetis's exceptional customer service won me over. I have since placed two more orders with them, confident in their commitment to quality and customer care. Thank you, Cosmetis, for turning a potential hiccup into a shining example of outstanding service!
L L M
233 days ago

Cosmetis.pt Delivered Beyond Expectations: A Customer’s Honest Review

After endless searches for an online store that catered to my skincare needs and shipped to Japan, I stumbled upon Cosmetis.pt. Skepticism crept in as I hadn't heard of them before, but my quest for Skin Ceuticals and Caudalie products led me to take the leap. Upon receiving my order, my excitement quickly turned to disappointment as the Skin Ceuticals serum arrived in a sorry state – packaging marred and contents underfilled at 70%. Unwilling to settle for subpar products, I reached out to Cosmetis' customer service. To my surprise and delight, they swiftly responded to my concerns. Providing images of the damaged goods and explaining the situation, I requested an exchange. Much to my relief, the team not only issued a full refund promptly but also spared me the hassle of returning the flawed item. Their efficiency and understanding left me impressed. Despite the initial hiccup, Cosmetis' exemplary customer service won me over. Their proactive approach to rectifying the issue and their dedication to ensuring customer satisfaction compelled me to place not one but two subsequent orders. As a discerning shopper with high standards, I now rely on Cosmetis.pt for my skincare essentials, confident in their commitment to delivering quality products and top-notch service.
L L M
233 days ago

Unparalleled Customer Service at Cosmetis: Turning Disappointment into Satisfaction

Discovering Cosmetis.pt was a game-changer in my quest for quality skincare products that travel all the way to Japan. Initially hesitant due to unfamiliarity with the brand, I took a chance, hoping for the best. Upon receiving my order, my excitement quickly turned to dismay as the Skin Ceuticals serum arrived in a less-than-desirable state – visibly dirty and with damaged packaging. To make matters worse, the sealed serum was only filled to 70% capacity. Despite my disappointment, I reached out to Cosmetis’ customer service, sharing images of the flawed product and expressing my concerns. To my surprise and delight, their response was nothing short of exceptional. They promptly refunded the entire purchase amount without requiring me to return the item. The efficiency and understanding displayed by their team were truly remarkable, swiftly transforming my initial frustration into a sense of genuine satisfaction. Since that incident, I have returned to Cosmetis not once, but twice, confident in the knowledge that their dedication to customer service excellence is unmatched. Thank you, Cosmetis, for not only rectifying a disappointing situation but also for turning me into a loyal and grateful customer.
A Ajay
295 days ago

A Worthy 5-Star Customer Service Experience at Cosmetis.pt

I recently had an issue with my order from Cosmetis.pt, where I received only half of the products I had purchased. After reaching out to their customer service team via email and sending a reminder, I didn't receive a response, and I felt like I had lost my money for the missing items. The entire process, from placing the order to receiving it, took two weeks, and to top it off, one of the products was leaking upon arrival. However, I am pleased to update that Cosmetis has since resolved the issue I faced with the order. Their responsiveness and accountability in rectifying the situation have truly impressed me. The way they handled the problem and took responsibility for their mistake deserves a 5-star rating in my book. Thank you, Cosmetis.pt, for turning my initial disappointment into a positive experience. I truly appreciate the level of customer care and dedication to resolving issues. It's reassuring to know that there are companies like Cosmetis.pt that value their customers and go above and beyond to make things right.
A Ajay
295 days ago

From Disappointment to Delight: My Journey with Cosmetis.pt

After encountering a disheartening experience with my order from cosmetis.pt, where I received only half of the products I had eagerly anticipated, my initial excitement turned into frustration. I reached out via email, sent gentle reminders, but received no response in return. The sense of loss from paying for missing items started to weigh on me, and the delay in processing my order further exacerbated my unease. Upon unboxing, my disappointment peaked as I discovered that not only were many items absent, but also one product had leaked, adding to the dismay. However, just when all hope seemed lost, a glimmer of light emerged. Cosmetis stepped up and addressed the issue I had faced with my order. Their swift actions in rectifying the situation and taking accountability for the oversight transformed my outlook completely. I was pleasantly surprised by their responsiveness and dedication to resolving customer concerns. In light of this ordeal, I must commend Cosmetis for their exemplary customer service and commitment to customer satisfaction, turning what could have been a negative experience into a positive one. Their efforts in making amends and ensuring a satisfactory resolution have not gone unnoticed. Therefore, I am pleased to upgrade my rating to a well-deserved 5 stars, recognizing their dedication to customer care and willingness to make things right. Thank you, Cosmetis, for turning my disappointment into delight.
A Ajay
295 days ago

Turning Frustration into Satisfaction: A Tale of Customer Service Excellence at Cosmetis.pt

Upon receiving my order from Cosmetis.pt, my excitement quickly turned into disappointment when I discovered only half of the products I had ordered were included. Frustrated, I reached out via email, but to no avail. Days passed without a response, and it seemed like my money had vanished into thin air. The delay in packing my order added salt to the wound, and upon arrival, I found items missing and one product leaking. However, just when I thought all hope was lost, a glimmer of light appeared. Cosmetis stepped up and resolved the issue promptly, showing accountability and determination to make things right. Their dedication to customer satisfaction turned my negative experience into a positive one. I am grateful for Cosmetis' swift and effective response, and I now wholeheartedly believe they deserve a 5-star rating for their commitment to rectifying mistakes. Thank you, Cosmetis, for not just fixing the problem, but for restoring my faith in exceptional customer service.
A Ajay
295 days ago

Above and Beyond: Exceptional Service from Cosmetis.pt

Allow me to share my experience with Cosmetis.pt, a testimonial that transformed a disappointing situation into an exemplary display of customer service. Initially, my order, numbered 406000009241, arrived incomplete. Despite reaching out and sending reminders, I faced a void of communication, resulting in lost funds and unfulfilled expectations. The delay in processing and the arrival of leaked products added further frustration. However, where Cosmetis truly shines is in their response to adversity. Following my concerns, the team stepped in and rectified the issue with integrity and dedication. Their swift action and commitment to resolving the matter exemplify a customer-centric approach that redefines standards. In light of this exceptional service, I wholeheartedly raise my rating to 5 stars. Kudos to Cosmetis.pt for not only addressing my concerns but for showcasing a level of care and responsibility that sets them apart in the realm of customer satisfaction.
C clementine limes
326 days ago

Unparalleled Customer Service and Authentic Products!

I am thrilled to share my incredible experience with cosmetis.pt. After placing an order, I was initially concerned about the customs process. However, the customer service team went above and beyond to ensure that all the necessary paperwork was completed, providing me with peace of mind. The products I received were of exceptional quality and authenticity. The team's dedication to customer satisfaction truly sets them apart. In the rare event of a concern, they promptly address any issues with professionalism and care. I have complete confidence in cosmetis.pt and will continue to be a loyal customer. Thank you for your outstanding service and genuine products!
C clementine limes
326 days ago

Rescued by Cosmetis.pt: A Customer’s Miraculous Journey

Reflecting on my recent experience with Cosmetis.pt, I am compelled to share a tale of redemption amidst initial despair. Several months prior, I embarked on an exciting journey through the realms of online shopping, only to find myself entangled in a bureaucratic maze that threatened to smother my hopes. An order placed with eager anticipation soon transformed into a nightmare as the package languished in customs limbo due to incomplete paperwork. Frustration mounted as my attempts to reach out for assistance fell upon deaf ears, leaving me stranded in a sea of uncertainty and doubt. However, just as darkness seemed poised to prevail, a glimmer of hope emerged in the form of a resolution process initiated through Paypal. With trepidation and a flicker of optimism, I embarked on this new leg of my odyssey, unsure of the outcome that awaited. Days turned into weeks, and weeks into a month, as the battle unfolded on the digital plains. In a dramatic twist of fate, Cosmetis.pt stepped forth to offer a ray of salvation, presenting Paypal with the elusive proof of delivery that had eluded me. As the dust settled and the storm clouds dispersed, a sense of relief washed over me, akin to a weary traveler finding solace in the embrace of a long-lost friend. Despite the trials and tribulations faced along the way, the resolution brought closure and a reaffirmation of faith in the faceless world of online commerce. To those who have weathered similar storms or stand on the brink of uncertainty, I offer a beacon of hope in the form of Cosmetis.pt. While the journey may be fraught with challenges, trust in the resilience of the human spirit and the power of perseverance. In a world where scams lurk in the shadows, there exist beacons of light that guide us to safer shores. Thank you, Cosmetis.pt, for being that guiding light in my hour of need.
C clementine limes
326 days ago

An Honest Review: Disappointing Experience with Cosmetis.pt

As a customer who values integrity and transparency, I regret to say that my interaction with cosmetis.pt was far from satisfactory. A few months back, I placed an order with high hopes, only to encounter a series of unfortunate events. My package got held up in customs due to inadequate paperwork, leading to a frustrating standstill in the delivery process. Desperate for a resolution, I reached out to their customer service team repeatedly, only to be met with silence on the other end. The lack of communication and accountability left me feeling helpless and deceived. It pains me to admit that resorting to Paypal for assistance was the only way to navigate through this ordeal. Even after a lengthy dispute process, the proof of delivery provided by cosmetis.pt seemed like a feeble attempt to mask the underlying issue - I never laid eyes on the promised products. In conclusion, my experience with cosmetis.pt can only be described as a disheartening lesson learned. With hopes of shedding light on the reality of my encounter, I urge fellow consumers to tread cautiously when considering transactions with this entity. Trust is sacred in the realm of online shopping, and unfortunately, cosmetis.pt fell short of upholding this fundamental principle.
C clementine limes
326 days ago

Heartfelt Testimonial: Turning a Scam Experience into a Lesson Learned

Let me share my story with Cosmetis.pt—a cautionary tale that transformed into a lesson learned. A few months back, I placed an order eagerly, only to have it all fall apart due to a paperwork mishap that left my package indefinitely detained at customs. Frustration and helplessness crept in as my attempts to reach out to the company were met with silence. However, amidst the chaos, a glimmer of hope emerged in the form of Paypal's dispute resolution process. With perseverance and patience, I navigated the case, shedding light on the fraudulent transaction. Surprisingly, the resolution unveiled a proof of delivery—impossible since I had never laid eyes on the promised products. Though the experience left a bitter taste in my mouth, it serves as a poignant reminder of the importance of due diligence and vigilance in online transactions. The journey from being a victim to a vigilant consumer has been enlightening, arming me with knowledge to safeguard against potential scams in the future. So, if you're reading this with skepticism or worry about online purchases, remember, every setback is a setup for a comeback. Stay cautious, stay informed, and let my story be a guiding light in your online shopping endeavors.

Introduction

Cosmetis.pt is an online beauty and skincare store that offers a wide range of products for both men and women. With a user-friendly website and a vast selection of high-quality products, Cosmetis.pt has established itself as a trusted destination for those seeking premium beauty and skincare items.

Pros and Cons

  • Pros:
    • Extensive selection of beauty and skincare products.
    • Competitive pricing compared to other online retailers.
    • Easy-to-navigate website with detailed product descriptions.
    • Fast and reliable shipping.
    • Responsive and helpful customer service.
  • Cons:
    • Limited physical stores in certain regions.
    • International shipping can be expensive for some customers.
    • Occasional product stock shortages.

User Experience

Cosmetis.pt offers a seamless and enjoyable user experience. The website is well-designed, featuring a clean layout and easy navigation. Each product page provides detailed information, including ingredients, directions, and customer reviews. The search function is efficient, making it effortless to find specific products. Overall, the user experience is exceptional and caters to both novice and experienced beauty shoppers.

Pricing and Value for Money

Cosmetis.pt offers competitive prices compared to other online beauty and skincare retailers. They frequently run promotions and discounts, allowing customers to save even more. While some premium brands may be priced higher, the value for money is commendable considering the quality and effectiveness of the products. Customers can easily find products within their budget and enjoy the satisfaction of receiving excellent value for their money.

Alternatives

While Cosmetis.pt is undoubtedly a top choice for beauty and skincare products, there are other reputable alternatives worth considering. Some notable alternatives include Sephora.pt, LookFantastic.pt, and Notino.pt. Each platform offers unique products and may cater to specific customer preferences. It's advisable to explore these alternatives to find the best fit for individual needs and preferences.

Customer Service

Cosmetis.pt prioritizes customer satisfaction and provides excellent customer service. They have a responsive and knowledgeable support team that promptly addresses any queries or concerns. Customers can reach out via email or phone, and the support team offers guidance throughout the shopping experience. Cosmetis.pt's commitment to exceptional customer service enhances the overall shopping experience and fosters trust between the brand and its customers.

Product Quality and Selection

Cosmetis.pt prides itself on offering only high-quality beauty and skincare products. They source products from reputable brands, ensuring that customers receive authentic items. The selection is extensive, ranging from skincare, makeup, haircare, and fragrance. With products carefully curated to suit various needs and preferences, customers can trust that they are purchasing premium products that deliver the desired results.

Website Usability

The Cosmetis.pt website is user-friendly and easily navigable. It boasts a clean design, with categories and filters that help customers quickly find their desired products. The website loads quickly and has a responsive design, ensuring a seamless browsing experience across various devices. The checkout process is straightforward, making it convenient for customers to complete their purchases without any complications.

Returns and Exchanges

Cosmetis.pt has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the product within a specified period. The process is smooth, and Cosmetis.pt aims to resolve any issues promptly to ensure customer satisfaction. A hassle-free returns and exchanges policy adds to the overall positive shopping experience.

Promotions and Discounts

Cosmetis.pt regularly offers promotions and discounts on various products. Customers can find exclusive deals, seasonal sales, and limited-time offers, allowing them to save money while purchasing their favorite beauty and skincare products. Subscribing to their newsletter or following them on social media keeps customers updated on the latest promotions and discounts.

Reputation

Cosmetis.pt has built a strong reputation as a reliable online beauty and skincare store. Positive customer reviews, testimonies, and partnerships with renowned brands contribute to their credibility. Their commitment to providing high-quality products and exceptional customer service has garnered a loyal customer base, further solidifying their reputation as a trustworthy platform.

Payment Options

Cosmetis.pt offers a variety of secure payment options to ensure convenience and flexibility for customers. Accepted payment methods include credit cards, debit cards, PayPal, and bank transfers. The diverse payment options cater to different customer preferences and ensure a hassle-free checkout process.

Loyalty Programs

While Cosmetis.pt does not offer a specific loyalty program, they often include free samples, gifts, or exclusive offers with purchases, enhancing customer appreciation and incentivizing repeat purchases. These perks not only reward loyal customers but also encourage them to explore new products and brands available on Cosmetis.pt.

Customer Reviews

Customer reviews are an essential aspect of Cosmetis.pt. Each product page features detailed customer reviews that help potential buyers make informed decisions. These reviews provide insights into the effectiveness, usability, and suitability of products, benefiting customers who rely on others' experiences to guide their purchases.

Community Involvement

Cosmetis.pt actively engages with its customers through various social media platforms and maintains a blog. By sharing beauty tips, trends, product recommendations, and tutorials, they foster a sense of community. Cosmetis.pt's engagement with its customers demonstrates their commitment to supporting and educating their audience beyond just selling products.

Shipping and Costs

Cosmetis.pt offers fast and reliable shipping services. Shipping costs vary depending on the destination and order size. They strive to deliver orders promptly and provide customers with tracking information for their convenience. While international shipping may incur higher costs for some customers, the reliable and efficient shipping experience justifies the expense.