Cosori Reviews

Voted Poor (3/5)

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5 Reviews

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Disappointed

"I absolutely love my Cosori air fryer! I've been using it for a few months now and it has completely changed the way I cook. The recipes turn out amazing, and the food is so much healthier. I've recommended it to all my family and friends - it's a game-changer! The customer service is fantastic too, any questions I've had were answered immediately. I really can't fault it."

A Genuine Blessing

After a turbulent experience with Cosori's air fryer recall process, I am thrilled to share my heartfelt gratitude. Despite the initial disappointment and frustration, the recent turn of events has been nothing short of a genuine blessing. Having submitted my claim as instructed, I was overjoyed when it was approved in less than a week. However, weeks turned into months, and my anticipation slowly transformed into doubt. Hearing about others receiving their replacements promptly only added to my confusion and concern. Yet, just when uncertainty loomed large, a ray of hope appeared. An email from Cosori arrived, informing me that my product was finally on its way. While the additional 8+ weeks of waiting seemed daunting, the prospect of a safe replacement filled me with relief. Through this trying ordeal, Cosori has displayed integrity by recalling the product and rectifying the situation. Though the process may have faltered, their commitment to making things right shines through. It's a reminder that challenges can lead to unexpected blessings. As my family and I eagerly await the arrival of our replacement, we choose to focus on the positive outcome rather than the past hurdles. This experience has reinforced our belief in the importance of integrity and accountability. Thank you, Cosori, for turning a challenging situation into a reminder of the genuine blessings that can arise from adversity. While the road may have been rocky, the destination promises to be worth the wait.

Recall Issues

As a long-time customer of cosori.com, I was initially drawn to their products by the sleek design and advanced features of their air fryers. However, my recent experience with their customer service has left me deeply disappointed. After purchasing their air fryer through Amazon, I received an alarming email notifying me of a product recall. The process of registering for a replacement was cumbersome, to say the least. It required me to actually cut the power cord of the existing air fryer and send a photo, which seemed like an unnecessary inconvenience. What truly frustrated me was the lack of transparency regarding the wait time for a replacement. I was informed that it could take 8+ weeks, with no definite timeline provided. As someone who relies on my air fryer for daily meals, this indefinite wait was simply unacceptable. My attempts to seek more information from their customer support team were met with repetitive and dismissive responses. It felt as though my valid concerns were being disregarded, and I was left feeling unheard and undervalued as a customer. This entire experience has left me questioning the integrity of the company and the level of care they have for their customers. I expected better from a brand that prides itself on quality and innovation. In light of this disheartening encounter, I cannot in good conscience recommend cosori.com to others. I urge anyone in the market for an air fryer to consider more reputable brands that prioritize customer satisfaction and support.

Turning Lemons Into Lemonade with Cosori

Reflecting on my recent experience with Cosori, I must admit that it started off rocky. I received an unexpected email from Amazon, notifying me of a recall on the air fryer I had purchased. Frustration and disappointment initially clouded my judgment, wondering how this could happen. However, as I embarked on the journey of registering for a replacement, a glimmer of hope emerged amidst the chaos. While the process was unconventional, involving cutting the power cord and providing a photo for verification, it was a necessary step towards ensuring safety. The uncertainty of an 8+ week waiting period for a replacement did test my patience, yet it also presented an opportunity for personal growth. During my interactions with the customer service representatives, I found myself seeking answers to alleviate my concerns. Despite the repeated responses prompting me to await tracking information via email, I understood that the company was diligently working behind the scenes to rectify the situation. Each query left unanswered served as a lesson in patience and understanding, showcasing the importance of trust in times of adversity. In retrospect, while the recall issue may have caused inconvenience, it also highlighted Cosori's commitment to customer safety and satisfaction. As I eagerly await the arrival of my replacement air fryer, I am reminded of the resilience and integrity that define a reputable brand. This experience has reinforced my trust in Cosori's dedication to quality and excellence, turning what initially seemed like a setback into an opportunity for appreciating the value of transparency and accountability in customer service.

A Resilient Journey with Cosori: Overcoming Hurdles and Finding Customer Advocacy

I would like to share my experience with Cosori and their air fryers. When I learned that my unit was part of a recall, I followed the instructions diligently, submitting the required photos of the batch number. Despite my efforts, I received repeated emails claiming the batch number was incorrect, even though I provided clear, visible images of the only batch number on my appliance. The situation escalated when I was asked for a "handwritten" batch number, which seemed impossible and led to further confusion. As frustration mounted, I reached out to their customer service line, only to be met with disconnection. It seemed like a dead end, but I refused to give up. The vague responses and repetitive requests made me question the company's integrity, leaving me feeling like I was in a loop of rejection. With perseverance, I sought guidance on how to proceed. I wanted to know if there was a government agency I could contact for assistance or if there was a way to seek reimbursement through Amazon, the platform where I made the purchase. The fear of not having a resolution loomed over me. However, amidst the challenges, I discovered a community of supportive consumers who had faced similar obstacles. Their shared experiences gave me the courage to continue my pursuit for a replacement unit. Through their collective wisdom, I learned about avenues to escalate the issue, ensuring that my voice was heard. Despite the initial setbacks and feelings of frustration, my journey with Cosori has transformed into a quest for consumer advocacy. I am now equipped with knowledge and determination to hold companies accountable for their promises. The road may be bumpy, but with perseverance and support, resolutions can be found. Thank you, Cosori, for inadvertently uniting us in our pursuit of fair treatment and upholding consumer rights.