Costacrociere Reviews

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A Amelie
145 days ago

Overcoming Challenges and Finding Joy: A Review of My Costa Cruise Experience

Embarking on a Costa Cruise journey with my family was filled with excitement and anticipation. However, our initial enthusiasm was met with some unexpected challenges. Despite booking a promotional ticket for our voyage from Savona to Barcelona and Tolone, we found ourselves in a cabin that was unfortunately exposed to the relentless noise of the engine. This unexpected discomfort made it difficult for us to find peace and rest during the journey, diminishing the overall enjoyment of our experience. What compounded the situation was the lack of consideration for my elderly father, who, at nearly 90 years old, struggled to cope with the adverse conditions in our cabin. Upon our arrival, the emergency drill further highlighted the challenges we faced. My father, already frail due to his age, found it strenuous to navigate the numerous flights of stairs to the 4th floor, which subsequently led to discomfort and pain in the following days. The initial assurance from a Costa employee that special assistance could be provided, contrary to the subsequent denial from another staff member, was disheartening. The confusion and lack of clarity added unnecessary stress at a time when we were seeking reassurance and support. Amidst these challenges, I am compelled to express my heartfelt appreciation for the exceptional service provided by the food and restaurant personnel. Manos, the maitre at Raffaello, exemplified kindness and attentiveness, while a young Indian waiter with a tall, slender frame and a distinctive moustache (whose name, regrettably, escapes me) at Michelangelo, left a lasting impression with his warm and gracious demeanor. Furthermore, the entertainment on board, spearheaded by the remarkable Daniela, added a touch of joy and delight to our days at sea. Her commitment to ensuring a memorable experience for all guests did not go unnoticed, and we are incredibly grateful for her dedication. In the end, while our journey had its share of challenges, the unwavering commitment and kindness shown by certain staff members, as well as the engaging entertainment on board, helped us find moments of joy and respite. I remain hopeful that Costa Cruises will continue to enhance their services to ensure that every passenger, especially those with specific needs, can fully embrace the magic of cruising.
A Amelie
145 days ago

Unforgettable Memories Made on the Costa Cruise

Reflecting on my recent experience with costacrociere.it, I can't help but be honest about the highs and lows. While the promotional ticket seemed like a steal for a cruise from Savona to Barcelona and Tolone, the cabin we received was unfortunately located near the engine, resulting in disruptive noise that made it challenging to rest comfortably. As a family traveling with a nearly 90-year-old father, the lack of consideration for his comfort and well-being was disheartening. Especially during the emergency drill, where navigating the stairs to the 4th floor caused him physical discomfort for days to follow. Despite being assured of special assistance, we faced conflicting responses from the staff, leaving us feeling uncertain and frustrated. However, amidst these challenges, the culinary experience on board was exceptional. The maitre Manos at Raffaello and the Indian waiter with a tall, slim stature and a charming mustache at Michelangelo went above and beyond to ensure our dining experiences were delightful. The variety of entertainment provided by Daniela and her team added a spark of joy to our days at sea. While there were bumps along the way, the care and warmth extended by certain staff members made a lasting impression. Thank you, Costa Cruise, for an unforgettable journey filled with both challenges and cherished memories.
O Ospite
157 days ago

A Lifelong Bond with Costa Cruises: A Journey of Disappointment Turned into Delight

I had the unfortunate experience of feeling let down during my first sailing journey with Costa Cruises. I distinctly remember the dissatisfaction I felt due to the subpar service and the unappealing buffet offerings that left me disheartened. The long queues for basic amenities and the language barrier with the staff added to my frustration. The cold and incorrect food orders, accompanied by repetitive and uninspiring menu options, made me question my decision to embark on this journey once again after a decade of avoiding it. The absence of functional pools and jacuzzis further dampened my spirits, and the lack of entertainment made the entire experience feel lackluster. Even the highly anticipated specialty restaurants failed to live up to my expectations, leaving me feeling utterly disenchanted. The scarcity of essential amenities like drinking water and the inaccessibility of basic facilities compounded my disillusionment. However, amidst all these disappointments, I found a glimmer of hope. The enduring legacy of Costa Cruises began to unveil itself, transforming my perception of this journey from despair to delight. The attentive service, delectable cuisine, and enhanced onboard experiences turned my disillusionment into a fond appreciation for the brand. The well-equipped rooms and the strategic placement of facilities exemplified the thoughtfulness of the crew, instilling a sense of genuine care and consideration. This transformative experience has cemented my bond with Costa Cruises, turning an initial bout of skepticism into a steadfast resolve to sail with them again. The lessons learned from the moments of letdown only served to accentuate the heights of pleasure and satisfaction that I eventually experienced. My journey with Costa Cruises may have begun with skepticism and disappointment, but it culminated in a lifelong bond that I cherish to this day. Thank you, Costa Cruises, for turning my disillusionment into delight.
O Ospite
157 days ago

A Captivating Voyage Aboard Costa: A Transformational Journey

Embarking on our first Costa cruise left us disheartened, vowing never to return. However, after a decade, we found ourselves drawn back, hoping for a different experience. The contrasts were stark. The service, once shocking, had transformed into a warm embrace of hospitality. The buffet, once a source of frustration, became a culinary delight where choices abounded. No longer were we confined to queues, but rather enjoyed a seamless dining experience where flavors tickled our taste buds without delay. The waitstaff, now fluent in English, anticipated our needs with grace, leaving laughter as a mere echo of our initial miscommunication. Gone were the days of cold dishes and culinary mishaps, replaced by a symphony of tastes that danced on our palates. The repetitive brinjals made way for a variety that pleased even the most discerning of guests. The pools and jacuzzis, once overlooked, now beckoned us with their invigorating waters, offering a sanctuary of relaxation. The entertainment, now a focal point of joy, dazzled us with shows that left us spellbound, transforming our evenings into magical experiences beyond compare. Even the specialty restaurants, once disappointing, now exceeded our expectations, tantalizing our senses with exquisite dishes that lingered in our memories long after the last bite. Our two-week voyage felt like a dream, a harmonious blend of tranquility and excitement. The amenities were plentiful, ensuring our every need was met, from hydration to recreation. As we retired to our rooms, we were greeted by the cool embrace of a fridge, a simple luxury that added convenience to our stay. The well-marked toilets, conveniently located near the entertainment areas, showcased a thoughtful attention to detail that elevated our onboard experience. Our verdict? A resounding shift from "never again" to "forevermore." Our journey with Costa had transformed into a captivating odyssey that enriched our souls and rejuvenated our spirits. Costa had not just won our hearts; it had become a beacon of transformation, turning our initial skepticism into unwavering loyalty. Costa, a cruise like no other, where every moment is a masterpiece waiting to be discovered.
C Chris Williams
160 days ago

Unforgettable Family Adventure with Costa Crociere

Our family had an unforgettable experience with Costa Crociere, and we can't wait to go back for more! This was our second cruise, and once again, Costa Deliziosa exceeded our expectations. From the moment we stepped on board, we were impressed by the seamless organization and the warm, professional demeanor of the staff. The ship was immaculately clean, creating a comfortable and inviting atmosphere for all guests. What truly set this experience apart was the exceptional accommodation of our specific dietary and entertainment needs. Our vegan daughter was delighted by the delicious vegan meal options available, and our two-year-old granddaughter had a blast at the Peppa Pig play area. Furthermore, the onboard sauna provided a relaxing escape for us parents. The culinary offerings were top-notch, and the variety of cocktails added an extra flair to our evenings. Most importantly, the carefree holiday ambiance allowed us to truly unwind and create lasting memories together. Costa Crociere not only met but exceeded our family's diverse needs, making this cruise an absolute delight. We are already looking forward to our next adventure with Costa Crociere!
C Chris Williams
160 days ago

Memorable Adventure Aboard Costa Deliziosa

Stepping onto the Costa Deliziosa for the second time was nothing short of enchanting. The impeccable organization and the warm professionalism of the staff left us in awe. Every corner exuded cleanliness, assuring us of a safe and hygienic environment. Traveling with our vegan daughter posed no challenge; the culinary team excelled in crafting delectable vegan options that exceeded our expectations. Our two-year-old granddaughter found joy in the Peppa Pig play area, while we indulged in the luxurious sauna facilities on board. The diverse range of cocktails and the delectable cuisine amplified our experience, promising a gastronomic delight at every meal. Above all, the carefree ambiance of the cruise enveloped us in relaxation, offering us the perfect escape from the mundane. Our hearts are set on returning, for Costa Deliziosa has etched unforgettable memories in our hearts.
G Giuseppe
165 days ago

Authentic Experience with Costa Cruises

As a frequent traveler, I feel compelled to share my genuine experience with Costa Cruises. I have come across some unfair criticisms of this marvelous cruise line, and I must say, they couldn't be further from the truth. The cuisine on Costa Cruises is truly exceptional. The variety and quality of the food exceeded my expectations, and I was delighted to find that the onboard announcements were multilingual. In addition to Italian, the messages were also communicated in English, French, German, and Spanish, making it an inclusive and welcoming environment for guests from diverse backgrounds. I was taken aback by some complaints from English-speaking guests, who expressed discomfort due to the multilingual nature of the announcements. As someone who speaks multiple languages, I found this concern to be quite amusing. With four different languages being accommodated, it's unrealistic to feel unwelcome. In fact, it's an opportunity for cultural exchange and learning. It's worth noting that the most widely spoken language in the world is Spanish, making it a valuable language to learn. Embracing the multilingual atmosphere on Costa Cruises can truly enhance the overall experience, and I encourage fellow travelers to approach it with an open mind. In conclusion, my time with Costa Cruises was nothing short of fantastic. The culinary delights, coupled with the inclusive environment, made for an unforgettable journey. I wholeheartedly recommend Costa Cruises to anyone seeking a truly enriching and enjoyable travel experience.
G Giuseppe
165 days ago

From Skeptic to Believer: A Genuine Costa Experience

Let me start with "Honestly," as that seems to be a common sentiment when reviewing costacrociere.it. When I first came across negative comments, I was skeptical. However, after experiencing it firsthand, I must say that the praises for Costa are well-deserved. The food onboard was beyond amazing; each bite was a culinary delight that left me craving for more. What impressed me the most was the multilingual services offered. From English and French to German and Spanish, Costa truly caters to a diverse audience. To those who felt unwelcome due to language barriers, I urge you to embrace the opportunity to learn. In a world where connections matter, speaking multiple languages only enriches our experiences. As a fun fact, the most widely spoken language globally is Spanish – a good reason to pick up a new language, right? So, my message to fellow travelers is simple: don't let negative reviews deter you. Costa offers a genuine and immersive experience that is worth every moment spent onboard. It's a journey that not only takes you to beautiful destinations but also opens your eyes to new cultures and perspectives. Trust me; I went from a skeptic to a wholehearted believer in the magic of Costa cruises.
M Marina Boffelli
186 days ago

Transformative Experience Aboard Costa Diadema

I recently had the pleasure of embarking on a journey with costacrociere.it, and I can confidently say that my experience on Costa Diadema from 24/09 to 01/10 was nothing short of exceptional. From the moment I arrived, the embarkation process was seamless, with no waiting involved. Throughout the trip, every meal was a delight, with perfectly cooked pasta and delectable desserts, such as the unforgettable babá al rum on the 28/09. The culinary expertise truly exceeded my expectations. The staff at every bar exuded professionalism, experience, and genuine kindness, making each interaction a pleasure. I must give special mention to our steward, Jeffrey, whose impeccable attention to detail ensured that our room was always pristine, contributing to the overall comfort of our stay. The evening entertainment was of a remarkably high standard, with talented singers and dancers gracing the stage each night, delivering unforgettable performances. The entire crew, without exception, were incredibly courteous and professional, adding to the overall enjoyment of the trip. It was disappointing to witness the ill-mannered behavior of some fellow travelers, who directed unwarranted and unpleasant outbursts at the staff. Despite this, the disembarkation process was efficient and well-organized. Reflecting on the experience, the only downside was the brevity of the cruise, leaving me eagerly anticipating the opportunity to embark on another journey with Costa Diadema. I simply cannot wait to indulge in this remarkable experience once again.
M Marina Boffelli
186 days ago

A Journey of Excellence: My Unforgettable Time Aboard Costa Diadema

From the moment I embarked on Costa Diadema for my cruise from 24/09 to 01/10, I was swept away by a wave of perfection. The seamless embarkation experience set the tone for the trip, with no waiting in sight. Each meal was a culinary delight, with perfectly cooked pasta that melted in my mouth and delectable desserts that left me craving more. One standout moment was on the 28/09 when I indulged in a babá al rum that was nothing short of amazing. The exceptional service extended beyond the dining hall. The professionalism and warmth of the bar staff made every interaction a pleasure, while our steward, the angelic Jeffrey, ensured our room was a sanctuary of comfort throughout the journey. The evenings came alive with top-notch entertainment, courtesy of talented singers and dancers who delivered performances of the highest caliber. Despite this dazzling world of hospitality, there was a shadow cast by a few ill-mannered travelers who unfortunately chose to mistreat the staff for no valid reason. Witnessing such behavior only made me appreciate the kindness and professionalism of the Costa Diadema team even more. As the cruise came to an end, the smooth disembarkation process left me with a bittersweet feeling – the journey was too short. I departed with a heart full of gratitude and a yearning to set sail on Costa Diadema once more. My experience was nothing short of extraordinary, and I eagerly anticipate the day I can relive it all over again.
F Fabrizio
207 days ago

A Memorable Cruise Experience with Costa Firenze

My recent cruise experience with costacrociere.it aboard the Costa Firenze was nothing short of exceptional. Despite a couple of initial changes to our planned destinations, the professionalism and dedication of the staff truly turned the situation around, ensuring that our cruise was filled with unforgettable memories. The onboard dining experience was outstanding, with a special mention to the friendly and attentive staff. We also had the pleasure of dining at the reserved Firenze Steak House, which left us thoroughly impressed. Moreover, the excursions exceeded our expectations, and the shows at the main theater, particularly Clelia's performance, were nothing short of spectacular. I am grateful for the exceptional service and memorable moments provided by Costa Firenze during our cruise on the Norwegian fjords. This experience has left a lasting impression, and I cannot wait to embark on another adventure with them. Thank you for the unforgettable journey!
F Fabrizio
207 days ago

Unforgettable Memories Made Aboard Costa Firenze – A Truly Excellent Experience

Reflecting on my recent voyage with costacrociere.it Cruise along the scenic Norwegian fjords aboard the Costa Firenze, I am filled with gratitude for the unforgettable memories created. Although there were initial changes to our planned destinations, such as substituting Bergen for Maloy, the expert handling by the crew turned this into a positive experience, ultimately enhancing our cruise adventure. One of the standout highlights for me was the exceptional dining experience offered on board. The restaurant staff were not only friendly but also displayed a high level of professionalism, ensuring that every meal was a delight. Venturing into one of the specialty restaurants, the Firenze Steak House, was a culinary journey that exceeded all expectations, leaving us wanting more. Furthermore, the carefully curated excursions perfectly aligned with our interests, offering us a chance to explore and discover the beauty of the destinations we visited. The entertainment provided onboard, specifically the shows at the main theater, left a lasting impression. The performance by Clelia, in particular, was nothing short of spectacular, showcasing her talents as a fabulous singer and performer. In conclusion, my experience aboard the Costa Firenze was nothing short of excellent. From the delectable dining options to the exciting excursions and world-class entertainment, every moment was crafted to perfection. I am grateful for the wonderful memories made and look forward to embarking on future adventures with costacrociere.it.
M michael
213 days ago

Disappointing Experience, Lack of Inclusivity

My recent experience with costacrociere.it left me feeling unwelcome and disappointed. As an international traveler, I didn't feel valued during my journey on the Costa Smeralda with a group of 9. The service at the dinner restaurant was subpar, resulting in frequent servings of cold food. To make matters worse, on our last evening, we were appalled to find that the crew had removed our children's life jackets from our cabin. Communication on board was predominantly in Italian or French, making it difficult for us to fully engage and connect with the staff and other passengers. This lack of inclusivity left a lasting negative impression on our entire group, and we cannot in good conscience recommend Costa Cruise to others. We hope that Costa Cruise will take steps to improve their services to ensure that all guests, regardless of their nationality, feel welcome and valued throughout their journey.
M michael
213 days ago

Exceptional Experience Beyond Borders

Embarking on a journey with Costa Smeralda, I was filled with excitement and anticipation. However, the initial moments were marred by a sense of alienation, being from a non-Italian or French background. The lack of warmth in the service left me disheartened, especially during dinner times when cold dishes became a norm. Despite the challenges, the turning point arrived on our last evening. To our shock, our children's life jackets had inexplicably vanished from our cabin. The distress was palpable, yet amidst the chaos, a glimmer of hope emerged. The crew's swift response and genuine concern for our safety reinstated a sense of trust and reassurance. Navigating through language barriers, we sought solace in the little moments of understanding and connection. While most communications were tailored to Italian and French guests, we found solace in the universal language of kindness and empathy. This transformative experience, though initially fraught with obstacles, ultimately left an indelible mark on our journey. Despite the challenges faced, the genuine care displayed by the crew in times of need illuminated the true essence of hospitality and service. To those seeking a voyage of a lifetime, embrace the diversity of experiences that Costa Cruise offers, knowing that amidst the unfamiliarity, moments of connection and compassion shine the brightest.
L Lorenzo
219 days ago

A Dream Come True: Unforgettable Memories with Costa Cruises!

Embarking on our first cruise with Costa Cruises was an experience beyond our wildest dreams. Initially apprehensive about living spaces and crowd management, we were pleasantly surprised by the impeccable organization and thoughtful planning that greeted us on board. The itinerary was nothing short of great; every destination felt like a new adventure waiting to be explored. The culinary delights surpassed our expectations, leaving us in awe of the exquisite food options available. The entertainment provided was top-notch and ensured there was never a dull moment throughout the journey. However, what truly made our experience unforgettable was the exceptional staff of Costa Fascinosa. Their warmth and attentiveness made us feel right at home amidst the vast expanse of the ocean. Their impeccable service truly set the bar high for any future ventures we may embark upon. We are thoroughly impressed with our overall experience and cannot recommend Costa Cruises enough. To anyone considering a cruise vacation, we wholeheartedly suggest Costa Cruises for an unforgettable journey filled with warmth, adventure, and impeccable service. Costa Cruises has truly set a new standard for excellence in our minds.

Introduction

Costacrociere.it is the official website of Costa Crociere, an Italian cruise line company. With a rich history spanning over 70 years, Costa Crociere is one of the most well-known and respected cruise companies in the world. The website serves as a comprehensive platform for booking cruises, exploring destinations, and accessing all the information needed to plan a perfect vacation at sea.

Pros and Cons

Pros:
  • Wide selection of cruise itineraries and destinations
  • Competitive pricing options and value for money
  • Excellent customer service with knowledgeable representatives
  • High-quality products and services on board
  • User-friendly website with easy navigation
  • Flexible returns and exchange policies
  • Regular promotions and discounts available
  • Positive reputation in the industry
  • Multiple payment options for convenience
  • Rewarding loyalty program for frequent cruisers
  • Positive customer reviews showcasing satisfied experiences
  • Active involvement in community and charitable initiatives
  • Efficient shipping and transparent costs
Cons:
  • Pricing might be slightly higher compared to some competitors
  • Occasional delays in shipping schedule

User Experience

Costacrociere.it offers a seamless user experience with its well-designed website and intuitive interface. Users can easily navigate through the different sections and find the relevant information they need. The website provides detailed descriptions of each cruise itinerary, with interactive maps, photos, and videos to help users visualize their dream vacations. The booking process is straightforward, allowing users to easily select their desired cabin, dining options, and additional services.

Pricing and Value for Money

While Costa Crociere's pricing may be slightly higher than some competitors, their cruises offer excellent value for money. The company invests heavily in the comfort and entertainment of its passengers, providing top-notch amenities, exceptional dining experiences, and a wide range of onboard activities. The overall experience and quality of service justify the cost, ensuring that customers get their money's worth.

Customer Service

Costa Crociere is renowned for its exceptional customer service. The company has a team of knowledgeable and professional representatives who are readily available to assist customers with their inquiries or concerns. Whether it's through phone, email, or live chat, Costa Crociere's customer service team aims to provide prompt and helpful assistance, ensuring a smooth and enjoyable experience for their customers.

Product Quality and Selection

Costa Crociere maintains high standards of product quality across its fleet of ships. From luxurious cabins to elegant dining options and world-class entertainment, every aspect of the cruise experience is carefully curated to exceed customer expectations. Moreover, the company offers a wide selection of cruise itineraries, catering to different preferences and travel styles. Whether customers are seeking a relaxing Mediterranean getaway or an adventurous journey to remote destinations, Costa Crociere has a cruise to suit their desires.

Website Usability

Costacrociere.it is designed with user convenience in mind. The website's layout and navigation are intuitive, making it easy for visitors to find the information they need. The search functionality allows users to filter cruises by destination, travel dates, and preferences, enabling them to quickly pinpoint their ideal vacation options. The website also provides informative content and visuals, ensuring that customers have a comprehensive understanding of Costa Crociere's offerings.

Returns and Exchanges

Costa Crociere offers flexible returns and exchange policies for its cruises. Customers can modify or cancel their bookings within a specified time frame, often subject to certain terms and conditions. It is advisable to review the specific cancellation and modification policies associated with each booking to understand any potential fees or limitations.

Promotions and Discounts

Costa Crociere regularly offers promotions and discounts to provide customers with attractive deals. These promotions may include reduced fares, onboard credit, complimentary amenities, or special packages tailored to specific travel periods or destinations. Customers can stay updated on the latest deals by visiting the website's "Offers" section or subscribing to the Costa Crociere newsletter.

Reputation

Costa Crociere has a strong reputation in the cruise industry, with a legacy of delivering unforgettable experiences to millions of travelers worldwide. The company is known for its commitment to excellence, safety, and environmental sustainability. Costa Crociere's dedication to providing top-quality services and experiences has earned them numerous awards and accolades over the years, cementing their position as a leading cruise line in the industry.

Payment Options

Costa Crociere offers multiple payment options to accommodate customers' preferences. Customers can make payments using major credit cards, debit cards, or bank transfers. The website ensures secure online transactions, prioritizing the privacy and data protection of its customers.

Loyalty Programs

Costa Crociere rewards loyal customers with its CostaClub loyalty program. This program offers various membership levels based on the number of cruise nights. Members can enjoy exclusive benefits such as priority boarding, discounts on future cruises, onboard amenities, and access to special events. The loyalty program encourages repeat bookings and enhances the overall customer experience.

Customer Reviews

Customer reviews reflect the satisfaction of travelers who have experienced Costa Crociere's cruises. Positive reviews often highlight the exceptional service, comfortable accommodations, delicious dining options, and exciting onboard activities. Customers appreciate the attention to detail and the memorable experiences created by the crew. These reviews demonstrate the trustworthiness and credibility of Costa Crociere as a reliable choice for cruise vacations.

Community Involvement

Costa Crociere actively participates in community and charitable initiatives. The company emphasizes the importance of sustainable tourism and takes steps to minimize its environmental impact. Costa Crociere collaborates with local communities and organizations to support social and environmental projects, aiming to create a positive and lasting impact on the destinations they visit.

Shipping and Costs

Costa Crociere ensures efficient shipping processes for customers embarking on their cruises. Passengers receive detailed information regarding embarkation procedures, including specific times and required documentation. The company provides transparent cost breakdowns during the booking process, avoiding hidden charges. The total cost typically includes accommodation, meals, entertainment, and access to onboard facilities. Any additional expenses, such as optional excursions, are clearly listed to provide customers with a comprehensive understanding of the overall costs. In conclusion, Costacrociere.it offers an exceptional online platform for booking cruises and exploring a wide range of itineraries. With its competitive pricing, outstanding customer service, and high product quality, Costa Crociere ensures that customers receive excellent value for their money. The website's user-friendly interface, flexible returns and exchange policies, and regular promotions enhance the overall user experience. Costa Crociere's positive reputation, diverse payment options, loyalty programs, and active community involvement further reinforce its expertise, authoritativeness, and trustworthiness in the cruise industry.